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Novotel Manchester Centre

Certificate of Excellence
GreenLeadersBronze level
21 Dickinson Street, Manchester M1 4LX, England
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1 room 1 guest
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Novotel Manchester Centre
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1,069 Reviews from our TripAdvisor Community

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Traveler rating
    352
    491
    156
    55
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152
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340
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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  • All months
    (1069)
  • Mar-May only
    (219)
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    (349)
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    (232)
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London, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I don't normally review hotels in places like Manchester. A hotel is a hotel, right? So, when I booked a double room for a night for £69 in the middle of August, I was expecting nothing special. I was wrong. The welcome from the staff was excellent. The hotel itself is clean, modern and imposing. But the room was what... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

Thank you very much for your wonderful review on the hotel and it's facilities especially if this is something which you do not usually do. I am delighted that Novotel Manchester Centre exceeded your expectations and I will most certainly pass on your comments to the Hotel team. We look forward to welcoming you back in the near future, Sincerely,... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely thrilled with our visit to this hotel. The only thing I could complain about if really pushed was that there wasn't enough coffee with the free coffee machine and that we had to wait about 10 minutes to check out as the staff were booking in a large hen party which can't be helped... but other than that, absolutely... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Bakewell, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

The room was clean with good facilities - slightly old fashioned in design with the wood paneling along the wall. Staff were very friendly and helpful. We didn't eat in the hotel as even a continental breakfast was £15 which I thought was expensive if you don't eat a lot! Parking was available right next to the hotel at a... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Manchester Centre. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely Lisa Howard More 

Derbyshire, Uk
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for one night over a weekend whilst visiting a lego exhibition with our young son at the convention centre which was a 10 minute walk away. Overall, we had a good stay. Check in was friendly and efficient, my son was given a cuddly elephant which he was happy about. We had booked a standard... More 

Was this review helpful? Yes 1
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm delighted you enjoyed the executive bedroom and all it's added extras. We look forward to welcoming you and your family back in the near future, Sincerely, Lisa Howard More 

cannock staffordshire
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked here as struggling for a good quality room that can accommodate 2 adults and a teenage daughter. Parking was a stones throw away. Booked a late room that cost £30 to have till 5pm. What they didn't tell us was that room keys cancel at midday. We had to go back down to get our keys validated again. I... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Manchester Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed... More 

Limerick, Ireland
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for several days while on a business trip, not one bad thing to say. Room was perfectly clean and spacious and very comfortable. The staff all seemed very friendly and helpful throughout my stay. The only food I had in the hotel was breakfast and it seemed to have plenty to choose from, the mini pancakes were my... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Lisa... More 

York, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A great room, one of the updated rooms on the fourth floor, though why we needed bath salts when there's no bath I'm not sure. Steam room wasn't working which was a disappointment. The fly in the ointment? The barman who we've come cross before when staying. He NEVER cracks a smile, or gives a greeting. Seems perpetually miserable. Don't... More 

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Manchester Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Lichfield, United Kingdom
Level Contributor
160 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

5 of us stayed 2 nights for weekend - 3 rooms booked through Accor website (card holder). Amazing executive rooms, lovely touches inside. Free room safe, Bose docking system, use of bath robe, slippers, water in fridge (2 free bottle daily) but we all loved the push button in the shower area which smokes over the glass partition to the... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

Thank you for your positive feedback, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back to Novotel Manchester Centre in the near future, Sincerely Lisa Howard More 

Nelson, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My partner and i stopped here last weekend and we couldnt recommend it more. The staff were excellent especially Steven on reception and Chris an manager. It was birthday and they upgraded us to an exective suite free of charge. The suite was gorgeous and very clean. It is very cental for everything. Very modern which i loved we cant... More 

Was this review helpful? Yes
iblack, Guest Relations Manager at Novotel Manchester Centre, responded to this review

It is always a pleasure to receive positive feedback. I will share your comments with our team especially Chris and Steven. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm delighted that you enjoyed our executive bedroom and all it's facilities... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Great location(5)
  • Sofa bed(4)
  • Car park(3)
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Bathroom (2)
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Other (34)
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