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Gardens Hotel

55 Piccadilly, Manchester M1 2AP, England
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Gardens Hotel
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Ranked #61 of 119 Hotels in Manchester
A recent review
4 of 5 stars reviewed 2 days ago
John T London, United Kingdom
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677 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The price of this hotel was a total bargain. I didn't know what to expect for the price I paid, but when I arrived, I was very pleasantly surprised. Friendly and approachable staff, very clean, it took no time at all to check in, the room was how I would have wanted it to be. Only minus point is that... More 

Was this review helpful? Yes
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good morning and thank you for taking the time to write your review its always good to hear back from our guests, I am pleased you had a pleasant stay with us on your recent visit to Manchester we do have some great low rates available at the moment. for your next stay please use our own website bookaroom.com to... More 

england
Top Contributor
60 reviews 60 reviews
26 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First time I've stayed at this hotel and was extremely impressed. I'm not sure what the usual room rate is but I got a double room on a Friday night for £39...The gent on reception was very curteous and pleasant and asked if we had stayed before..We said no..and he told us we had a four poster bed at no... More 

Was this review helpful? Yes
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good Morning and thank for your lovely review, we do pride ourselves in our customer service and try to upgrade our guests whenever possible, its unfortunate that the fire alarms sounded at 7.30 am and again around 10am although we are a non smoking hotel, a couple of guest had decided to smoke in their rooms. which activated the alarms... More 

Miami, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I stayed in an inside room without a window. That was not an issue,the issue was that the hotel rooms,stairs and corridors were old,dated,worn,smelly and unhygienic. I would never ever,ever stay their again even for free. I have pictures and intend to take this up with Manchester City Council upon my return to the UK

Was this review helpful? Yes 2
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good morning and thank you for taking the time to write your review, I am sorry your stay was unpleasant, we do have a duty manager available 24hrs a day to discuss any issues you may encounter. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

On the night we stayed, there was a boiler problem and so we couldn't shower before our night out. Not really what you expect for 80 pounds. Although we were offered the use of another shower and I negotiated a late check out, which was great!!

Was this review helpful? Yes
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good Morning & thank you for taking the time to write your review, it was unfortunate that due to high demand there was an issue with the hot water on this occasion, we have now rectified the situation and brand new boilers are now being fitted. This could not be done without feedback such as yours. More 

Sligo, Ireland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The area directly outside the hotel on first appearances seemed a bit rough and the entrance seemed dirty; however the location for what we wanted to in Manchester was ideal. The rooms need updating décor wise but all in all for the money not too bad.

Was this review helpful? Yes 1
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good Morning and thank you for taking the time to write your review, the hotel is due to undergo major refurbishment in the near future with the main entrance and façade being key areas. for you next stay here with us please use our own website bookaroom.com to get the best rate including breakfast More 

Nuneaton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

bed small and ok window just open if I was bigger I could not get from the shower to the toilet from around the door in the bathroom, good breakfast floor boards always sqeaked but good hotel, great area for shopping

Was this review helpful? Yes 1
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good morning & thank you for taking the time to write your review, i am sorry you felt the room was a little small, had you contacted reception we would of been more than happy to offer an alternative for you More 

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is excellent if you want to stay in central Manchester. It is five minutes walk from the station and right in the middle of town. Check-in was fine as was the included breakfast. The room was a bit tired looking and I had to force my window closed as it had jammed open to minimise the cold draught... More 

Was this review helpful? Yes 1
Keith A, Front Office Manager at Gardens Hotel, responded to this review

good morning and thank you for taking the time to write your review i am sorry you had difficulty closing the window, they are operated by a multi lock system where the window can either open sideways or from the top. for you next stay with us please use our own website bookaroom.com to get free breakfast with your stay More 

Bolton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I booked a night on a Friday (13th) for my wife's birthday and didn't want to spend too much. I was feeling apprehensive about booking here as I couldn't believe how cheap it was. However, breakfast was included in the already cheap price whilst the location was excellent (city centre). When we got there the man at reception put our... More 

Was this review helpful? Yes 1
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good Morning & thank for such a lovely review our housekeeping team do work hard to ensure that standards are maintained it is nice to see that there hard work is recognised. the hotel is due to be refurbished in the near future , it is feedback such as yours which is taken into consideration when decisions regarding such thing... More 

Clara, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

spent 2 nights on a football trip, the staff were very friendly and helpful, twin room was basic, but very clean, plenty of hot water and clean towels, breakfast was very good, will definitely be staying here again on any future trips, excellent location close to shops bars, and public transport.

Was this review helpful? Yes 1
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good Morning & thank you taking the time to write to write your review its always good to hear back from our guest I must agree our location is one of our best selling points being right in the heart of a major city centre for your next stay with us use our own website bookaroom.com for the best rate... More 

Dublin, Ireland
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights this week and really enjoyed our stay The room was clean, spacious, large bathroom with excellent shower, tea and coffee facilities, iron and hairdryer. The location could not be better as it was 5 minutes from train station, a couple of minutes from tram stop and right in the middle of shops and places... More 

Was this review helpful? Yes 1
Keith A, Front Office Manager at Gardens Hotel, responded to this review

Good Morning and thank you for taking the time to write your 5 star review its always good to receive feedback from our guests as it really boost staff morale our housekeeping team do work extremely hard to ensure that standards are maintained for your next stay with us use our own website bookaroom.com for the best rate More 

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