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Etrop Grange

Thorley Lane, Manchester M90 4EG, England
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Etrop Grange
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Ranked #59 of 116 Hotels in Manchester
A recent review
4 of 5 stars reviewed 4 days ago
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769 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Middlewich, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Tonight, 26th June 2015, we attended an event at the hotel. Having been there once before several years ago we were hopeful of good things. The overall service and quality of the hotel was pretty poor in general. This is just a sample of what we encountered - Bars - 2 small bars for several hundred guests! - extremely slow... More 

Was this review helpful? Yes 1
hastings
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were flying from Manchester Airport (made a mistake & believed that Thomas Cook would deliver on a great deal, so drove 4 hours & stayed over, rather than using a more convenient airport - wrong!! TC screwed us up!) so booked into the Etrop Grange for the night before flying to Jamaica. The staff were very welcoming & provided... More 

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Belfast, United Kingdom
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

A great business location just a few minutes from Manchester airport this hotel has great charm being anything but the usual chain experience. Engaging staff, well appointed rooms and a good menu, alongside one of meeting rooms (we were in the library this time round ) make a stay here a memorable experience. On the downside (but only slightly) some... More 

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aberdeen
Level Contributor
121 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel far exceeded my expectations and was far better than the average airport hotel which I'm accustomed to. It is more like a country hotel, it has a nice beer garden, serves lively meals and the rooms are comfortable and clean. There is also a free shuttle to the airport. The staff were all very friendly and appeared to... More 

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Sheffield, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

the hotel was lovely, fabulous room , great location too. The hotel service was great, early wake up call on time, taxi to airport on time , perfect. Return home not so perfect. Called the courier for our car as instructed, no answer for over 15 minutes. Ended up calling the hotel to find out where our car was .... More 

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ManagerEtrop, General Manager at Etrop Grange, responded to this review

Dear Hazel 2310 Thank you for your recent review of your experience here at Etrop Grange. I was pleased to read how much you enjoyed your stay with us. I am aware of several issues over the recent weekends regarding our Car Parking contractors, and we will be meeting with their management teams in the coming days to discuss ways... More 

Estreito da Calheta, Portugal
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night before an early flight and booked a weeks car parking too, which all worked out great at a reasonable cost. We've used the other more modern, more well-known hotels on the airport site several times without realising before how near the airport this one is too. It's very different from the others being quite an... More 

Was this review helpful? Yes 1
ManagerEtrop, General Manager at Etrop Grange, responded to this review

Dear rufford155 Thank you for taking the time to share your wonderful thoughts with all our Tripadvisor friends. The team do work hard to create a welcoming and pleasant atmosphere, and although some areas will benefit from the ongoing refurbishment plans, try to make sure any facilities you describe as being tired are still clean and in working order until... More 

Titusville
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Airport hotels are generally a basic modern spot to stay before or between flights. This is like a country manor, it was a perfect ending to our wonderful UK holiday. The room was nice and comfy and the staff very friendly and helpful.

Was this review helpful? Yes
ManagerEtrop, General Manager at Etrop Grange, responded to this review

Dear Cathy D I was so pleased to read your fantastic review, and I know the team work hard to ensure all our guests enjoy their stay and it is always nice to know a guest has taken to time to appreciate and acknowledge their efforts. I hope we have opportunity to welcome you back to Etrop Grange again on... More 

Liverpool, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for one night before a flight from Manchester Airport. After check in, we proceeded to our room which upon opening the door was uncomfortably hot. Unable to locate the panel to operate the large air conditioning unit, I called reception and was told that that room didn't have air conditioning and that no fans were... More 

Was this review helpful? Yes 3
ManagerEtrop, General Manager at Etrop Grange, responded to this review

Dear jibby1uk I would be grateful if you could take the time to contact me directly so I may learn more about your recent stay on 0161 499 0500 or via email noted below. I appreciate you encountered some difficulties during your stay which I believe we can resolve - although due to a historical lack of investment from previous... More 

Maryland
Level Contributor
69 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Etrop Grange the night before my morning flight. I had asked before my arrival (at Manchester Airport train station) if I cold easily find a taxi. The email response was that I had only to use the courtesy phone near the exit at the train station and hotel transport would collect me. That worked beautifully. The driver... More 

Was this review helpful? Yes
ManagerEtrop, General Manager at Etrop Grange, responded to this review

Dear bartyart Thank you for sharing your thoughts on your recent visit to Etrop Grange Hotel with your fellow Tripadvisors. I'm sure the team will be as pleased as I to know that our attempt to take care of every and any facet of a guest's stay is met or bettered - despit the niggle regarding directions to your bedroom.... More 

1 review
1 of 5 stars Reviewed 1 week ago

After using this hotel in the past with some minor problems with noisy guests and the rooms not up to standard we decided to use again as it is convenient to the airport. After returning from our holiday and using the park and fly facility, we were delivered our car in a dark drop off area at the airport where... More 

Was this review helpful? Yes
ManagerEtrop, General Manager at Etrop Grange, responded to this review

Dear C C Thank you for taking the time to review your recent stay at here at Etrop Grange. I would be grateful if you could contact me directly so I may investigate your comments further on 0161 499 0500 or via email noted below. Many of our guests return time after time because of the outstanding service and care... More 

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