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All 117 Manchester hotels

The Palace Hotel

4.0 of 5 Hotel   |   Oxford Street, Manchester M6O 7HA, England
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Ranked #62 of 117 hotels in Manchester
A recent review
4 of 5 stars reviewed 3 days ago
DraconianReviews
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1,666 people have reviewed this hotel

Traveler rating
    311
    505
    332
    276
    242
See reviews for
106
550
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443
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This hotel is charming in its decor, although it looks dated there is an overall theme that is well considered and welcoming. The rooms are very large and the beds comfortable there is also plenty of seating and table space in the rooms. Some rooms can be a long walk from reception however the corridors are mainly well signed and... More

Was this review helpful? Yes
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for a good review of the Palace Hotel Manchester and recommending our great Tempus Restaurant. I am sorry about your key card on rare occasions they can deactivate when near to a mobile phone. I look forward to welcoming you back soon. Kind regards Richard Morrell General Manager More

Warrington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've just returned from a nights stay at the Palace Hotel as part of a hen do where we booked a total of eight rooms. We arrived a couple of hours before check in as we were booked on a wine tasting afternoon in town and the receptionist kindly let me pay for the rooms and allocated us keys etc... More

Was this review helpful? Yes
Blackburn, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent one night in the mezzanine labelled area. Room was down two flights of steps after taking the lift down. Arrived at room about to open a window to let air in but unable to. Possibly fire risk ! .The room was clean and refreshments were in order but the room was dark and decorated in dark colours therefore even... More

Was this review helpful? Yes 2
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your very constructive review regarding your recent stay. I am sorry you did not like the location of the Mezzanine wing. Your room was located on the ground floor so it is quite normal for windows to be secure in a city centre location. Please let me reassure the wing fully complies to fire regulations... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Website looked great. Booked in to a dirty dusty room. Was then moved to another which was an improvement. Big room, comfy beds and good shower. The hotels location is also a plus. Breakfast though was poor. Finishes at 9:30am which is poor if you had any notions of a sleep on on holidays. Had dinner in restaurant which, I'll... More

Was this review helpful? Yes 2
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and my sincere apologies for not meeting your expectations with the first room allocated too you and our food quality and service. I appreciate the positive comments on how Matthew dealt with your complaint and I can only endorse Matthew’s comments that the quality and service received is certainly not the norm at... More

Darwen, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

DREADFUL! My partner and I booked the hotel based on its well known status and location! The room was boiling hot, but we couldn't open the window. When we got a fan, the plug was so far away, it had no effect. We didn't sleep a wink. It ruined the following day completely. I informed reception and we were told... More

Was this review helpful? Yes 1
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and so sorry you did not have a good night sleep. It was difficult situation for the team noting the extreme heat conditions and a full hotel, hence not allowing us to offer you a room move to one of our upgraded air conditioned rooms. I do hope you will take up are... More

London, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was good, spacious with a high ceiling and so comfortable beds; the staff friendly and helpful; the hotel was palatial and elegantly furnished and right in the centre of Manchester. Toilet and room were clean, with a powerful shower and working drain. There was only one bad point: my room was on the same level of the train... More

Was this review helpful? Yes
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and so pleased you had a good stay. Our website clearly advertises our location is opposite Oxford Road Railway station but so sorry if you found this not to your liking. Kind Regards Richard Morrell General Manager More

Lancashire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice early check in..but then found out we were on the mezzanine floor, sounds posh (not) took lift down to the mezzanine floor only to find we still had to flights of stairs to go down.. not easy with 2 large heavy bags....into the room we go. Nice room..clean, deco nice,tv,tea and coffee as you would expect.. Its a corner... More

Was this review helpful? Yes
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and so sorry for the maintenance issues with the window and the shower head. Overall I am pleased you will return and I will certainly redouble my efforts to ensure our accommodation is 100% snag free before letting. Kind Regards Richard Morrell General Manager More

Newcastle upon Tyne, England
Contributor
19 reviews 19 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Here for work to attend an awards evening. Hotel room was huge - classed as an exec double - in the Excalibur annex which sounded off putting like it could re across a toad but no problem, all part of the same hotel block. On first floor with ceiling about 20 foot above floor level. Lovely big bed, sitting area... More

Was this review helpful? Yes
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for a fabulous review of the Palace Hotel Manchester I am so pleased you enjoyed your stay. Kind regards. Richard Morrell General Manager More

Shrewsbury UK
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

Second stay at The Palace Hotel Manchester for my son's graduation and again a great stay even better than our first visit. I must admit I did find their online booking system a bit confusing but it only took an email to Yasmin at the hotel and she sorted out two great rooms for us, very pleased with the service... More

Was this review helpful? Yes 4
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for our 100% satisfaction score, I am so pleased to see you enjoyed your stay at the Palace Hotel Manchester I will contact you direct for feedback on our online booking system noting it is usually a very smooth process. I do hope the graduation was a wonderful day and I do hope to welcome you... More

Manchester, United Kingdom
Top Contributor
60 reviews 60 reviews
42 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this place at the last minute and received a great price. Check-in was quick, staff were friendly, and I was up in the room in no time. Now there were a few issues with my first room, but I called down and was quickly moved to a stunning room with no questions asked. Sign of great service. Room... More

Was this review helpful? Yes
aliwack1, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and highlighting our great service. When you do visit it again please try our Tempus Restaurant. I am sure you will enjoy the experience and particularly our great daily freshly prepared specials using local and seasonal produce. Kind Regards Richard Morrell General Manager More

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Additional Information about The Palace Hotel

Address: Oxford Street, Manchester M6O 7HA, England
Location: United Kingdom > England > Greater Manchester > Manchester
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Palace Hotel 4*
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Also Known As:
Palace Hotel Manchester

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#28 Luxury Hotel in Manchester
Hotel Class
Number of rooms
275

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