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The Palace Hotel

Oxford Street, Manchester M6O 7HA, England
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Best prices for: 1 room 1 guest
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The Palace Hotel
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The Palace Hotel
The Palace Hotel
The Palace Hotel
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2,098 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I stayed here with a friend last June for 1 night as our college leavers do was here and it was a wonderful venue, great for a large party. Check in was quick and easy, we had a twin room on the second floor which didn't have a great view but it was gorgeous weather that days and we had... More 

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Top Contributor
81 reviews 81 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Located on Oxford Street close to the Congress center, this is the ideal location. The hotel rooms are nothing special and the service is okay. The food is average. The rooms are noisy though as there seems to be no insulation. Should I return to Manchester I will try a different hotel

Was this review helpful? Yes 1
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for the review and highlighting our great location in the heart of Manchester. Our aim is always to exceed our guests expectations. So on your next visit to Manchester, please return to our hotel and contact me direct and I will ensure your complete satisfaction. Kind Regards Richard Morrell General Manager More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

They staff were so lovely especially everyone at reception!! The rooms were amazing, very tidy and clean! Thank you to everyone for being so helpful, especially the french man on reception who was very kind! 10/10!! :)

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Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for the review of the Palace Hotel Manchester and particularly your kind comments about our accommodation and of course Olivia from Concierge. I have passed on the great feedback to all the team and look forward to welcoming you back very soon. Kind Regards, Richard Morrell General Manager – The Palace Hotel More 

Stafford, United Kingdom
Top Contributor
155 reviews 155 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Charity boxing do in the basement - I know boxing involves a load of blokes, shouting and drinking beer but the toilets were in a disgraceful state after a few bouts - filthy, smelly, blocked and the staff made no attempt to rectify. The drinks in the main bar seemed a bit pricey - 2x cocktails, a pint and a... More 

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Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and so pleased you enjoyed the boxing event in our Grand room. I am sorry to read your comments reference toilet cleaning. Please be reassured we had a full housekeeping team inspecting and cleaning these facilities every 15 minutes, noting 7OO guests. I am sorry that they were not perfect all the time... More 

Nottingham, England, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here for one night and it was quite possibly the worst hotel stay we've ever had. The rooms are very dated and seriously in need of a facelift. The bed was very old and made a ridiculous amount of noise every time one of us moved. The worst problem, however, came from the stuffiness in... More 

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Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and please accept my sincere apologies, this is not the norm at our hotel. Clearly we have a break down in communication, I have checked it and it appears we have no record of your logged complaint to the front desk. Noting your reviewer profile does not have your surname I would ask... More 

North York Moors National Park, United Kingdom
Top Contributor
83 reviews 83 reviews
45 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I think firstly I should answer the above statement as some people have been disappointed that this was advertised as a 4 star hotel, yet in their opinion and through their experiences they didn't believe that it was. The short answer is that in order to qualify for 4 star rating there are some general principles that have to be... More 

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Durham, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is an old but beautiful building. We stayed here for one night. Despite staying in Manchester fairly regularly we had previously overlooked this hotel. Needless to say we won't dismiss it next time. We got a really good deal here, with the prices much more competitive than other comparable hotels in the city. Our room, whilst not overly generous... More 

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review of the Palace Hotel Manchester and please you found the hotel to be stylish. It was also great to see the staff have made a positive impression during your stay. The team look forward to welcoming you back very soon Kind Regards Richard Morrell General Manager More 

Bolton UK
Top Contributor
86 reviews 86 reviews
39 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I have stayed here before when going to the Palace theatre to see a show. He surprised me again and booked us a show and a night at the theatre. Our deluxe double room was on the 2nd floor, Nice size room comfy bed but uncomfortable lumpy pillows. My only complaint was no air con or a... More 

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Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and good to see we scored of 4 out of 5. However our aim is to get 100% satisfaction so I have replaced the pillows in the room you stayed in. The Wi-Fi test and air cooling check in the room which I asked to be tested since your stay appeared to be... More 

Greater Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Check in was quick despite there being a wedding on, the reception room and hotel building is beautiful. Didn't opt for breakfast, thought it was a bit pricey considering we already paid a lot for the room and we are not really breakfast people anyway. The room was huge and very comfortable, however the sunlight from the window exposed a... More 

Was this review helpful? Yes 1
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and so sorry we did not “WOW” you with your stay. I was pleased to see your stay was comfortable but will share the constructive feedback with the team. Finally, I do hope you change your mind and stay with us again when choosing Manchester as your destination. Kind Regards Richard Morrell General... More 

london
Top Contributor
53 reviews 53 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here again this week Surprised by some of the bad reviews. Ok so it's a bit shabby in places but it's an old hotel. The staff especially in the bar are extremely good - nothing is too much bother and always a hello from the maids and porters. Rooms are really big and I've never had a bad room... More 

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for your review and really appreciate you highlighting our unique selling points. The team always try to excel with a high level of quality and service and ensure we deliver Manchester’s Warmest Welcome. I hope to welcome you back soon. Kind Regards Richard Morrell General Manager More 

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