We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palace Hotel

4.0 of 5 Oxford Street, Manchester M6O 7HA, England
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Palace Hotel
Professional photos View all
Browse nearby
The Palace Hotel
The Palace Hotel
The Palace Hotel
Write a Review

1,963 reviews from our community

Traveler rating
    380
    588
    390
    319
    286
See reviews for
127
644
106
534
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1963)
  • Mar-May only
    (456)
  • Jun-Aug only
    (490)
  • Sep-Nov only
    (539)
  • Dec-Feb only
    (478)
All months
Norttingham
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed yesterday NEW

I have to say this has got to be one of the worst hotels I have ever staying in and more so because of the customer service. We booked in Friday until Sunday so two nights.... Initially everything looked very good... Inter city hotel so always business outside and the reception staff was really nice... Got our room, which was... More 

Was this review helpful? Yes 2
Sheffield, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Booked this hotel in advanced as part of a birthday present, was really looking forward to the stay after seeing the pictures of it on the website. Once me and my partner arrived at the hotel we both complimented how nice the reception area was, when checking in the staff didn't seem very pleasant and barely even looked at us.... More 

Was this review helpful? Yes
Dumfries and Galloway, United Kingdom
Top Contributor
57 reviews 57 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for an overnight, meeting up with my daughter for a shopping expedition. Our room needed a Sat Nav to find, so many corridors & doorways. there only seemed to be one lift that would take us somewhere near our room. You had to be pretty active & able to walk, my poor feet after shopping just about took... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

I checked in on Friday 23rds January which wasn't the smoothest as I had booked a few reservations on behalf of friends for my partners birthday so it was a little confusing.The gentleman checking me in was polite enough but very adamant that I couldn't have had breakfast at another property for £10 instead of the £12 but I had.... More 

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, I am sorry about our first impressions and the key card deactivations. The latter can happen when the card is next to the mobile phone, so sorry for any inconvenience. However, I am pleased we went the “extra mile” and will pass on your thanks to Karen our Head Housekeeper. I am so pleased you will recommend our... More 

Greater Manchester, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Having family visit manchester with a visit to the (Palace) theatre arranged, we visited the Palace Hotel to see the menu and dining area of the Palace Hotel with a view to a booking. The young lady at the dining room reception was pleasant and helpful and we were advised to book for a pre-theatre booking. This we did. On... More 

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for the review of our Tempus Restaurant and pleased you enjoyed the food. Equally I was most disappointed there was a small delay to service due to a large group ordering just before your check was sent to the Kitchen. We do cook everything from fresh but I agree it is too long if going to... More 

cheshire
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night and it was perfect. Arrived to be told we had been upgraded to a fabulous. Room. Lovely staff and excellent breakfast. The building itself is stunning and kept to a very high standard. We also ate in the restaurant and the food and staff were great the only problem was not staying another evening.

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, I am so pleased you enjoyed your stay at the Palace Hotel Manchester Kind Regards Richard Morrell General Manager More 

Bradford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the hotel Friday till Sunday on arrival reception staff wonderful made us extremely welcome and even upgraded our room, room excellent food in restaurant great have a lovely time however on checkout the reception girl with the sour face (managers words not mine) was most unsavoury Looking us up n down as we passed through reception then... More 

Was this review helpful? Yes 1
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for the review and so pleased you had a great stay. I have passed on your comments to the reception team who will try even harder to offer Manchester’s warmest and friendliest service 100% of the time. Regards Richard Morrell General Manager More 

Torquay, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff were without exception helpful and welcoming. Our rooms were changed without hesitation from our original spacious double double, infinitely high ceilinged allocations. For us they were a little too close to the railway line for our liking. We did however speak with other guests who were happy with their rooms in a similar location to these. The alternative rooms... More 

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for the review and so pleased you had a great stay. I am also pleased the team immediately found you a room to your liking. Its great to see you highlighting our great breakfast offerings. I will also pass on your kind comments to Katherine and the concierge team and I hope to welcome you back... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here for one night and found the rooms to be very spacious and clean. Beautiful building including the bar area. Staff very helpful and friendly on arrival and also in the bar and during breakfast. Great breakfast. Will definitely stay here again.

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for a great review of the Palace Hotel Manchester. I look forward to welcoming you back soon. Kind Regards Richard Morrell General Manager More 

Stourbridge, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a little apprehensive about staying here after some of the reviews on here. So much so I upgraded to a deluxe room before arrival. On approach to the hotel you could see it was a very grande hotel. The whole building is in keeping with previous Refuge Assurance Building. The dining area is very lavish and smart. We... More 

Was this review helpful? Yes
Richard M, General Manager at The Palace Hotel, responded to this review

Dear Guest, Thank you for a great review. Richard Morrell General Manager Palace Hotel Manchester More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palace Hotel

Address: Oxford Street, Manchester M6O 7HA, England
Location: United Kingdom > England > Greater Manchester > Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 275
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Agoda, Travelocity, Odigeo, EasyToBook, TripOnline SA and Tingo so you can book your The Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel Manchester
Hotel Style:
#28 Luxury Hotel in Manchester

591 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (569)
Viewed
Hotel & grounds (93)
Viewed
Room/suite (193)
Viewed
Bathroom (79)
Viewed
View from room (11)
Viewed
Dining (17)
Viewed
2:53
Videos (1)
Viewed
Other (175)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (7)
Viewed
Dining (3)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay