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Britannia Manchester Hotel

Portland Street, Manchester M1 3LA, England
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Britannia Manchester Hotel
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2,692 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Redditch, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed in the hotel June 30th in the middle of the heatwave. No air conditioning in the bars, reception and even more Important bedrooms. I had an executive bedroom, I presume the executive bit came from the piece of paper and pencil on the desk. Rooms very small with old décor. Nothing about this hotel would make me want... More 

Was this review helpful? Yes
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Having booked two rooms at this hotel for a weekend away and then reading the reviews, I can honestly say that we were dreading staying here ! What a pleasant surprise we had - we arrived to a lovely reception from the staff. We were very early (having arrived at 11.30 a.m approx.) and we knew that the rooms would... More 

Was this review helpful? Yes
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

thank you very much for your positive review, I have passed all your generous comments on to all of our staff at the Britannia hotel including the general manager, all the staff at the Britannia hotel try their best to make the customers happy to ensure they have a pleasant stay. we look forward to welcoming you in the near... More 

Wolverhampton, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW

Stayed for 2 nights while at a conference. I had booked a single room which was reasonable in size, clean but smelled of smoke, had a broken wardrobe door and only 1 light out 3 that worked in the bathroom. When I asked at reception (no answer when calling from the room) to change rooms because of the smell I... More 

Was this review helpful? Yes 1

Travelers are raving about these Manchester hotels

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

To be honest I had read the reviews before we arrived and was slightly concerned but I had stayed here about 8 years ago and found it 'ok' and as it was a booked by my daughter as a QT together weekend I was still looking forward to it! Yes it's tired (everything is the same as eight years ago,... More 

Was this review helpful? Yes 1
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

thank you for your feedback, I am happy that the location of the hotel was a appositive point to your stay, the Britannia hotel is currently going through gradual refurbishment with new carpets, wallpaper, curtains and flat screen TV's. if you would like any special requests with any future bookings , please contact me on customerservices704@britanniahotels.com and I will be... More 

Durham, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel could be stunning as you walk in the hotel the lobby and staircase are really stunning and a great centre piece, the check in was really good and there's a place to leave your bags if you get there before check in, the bar if a decent size and offers a good selection. The rooms are what let... More 

Was this review helpful? Yes 2
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

Thank you for your feedback, I have passed all comments on to our maintenance manager , I can only apologise for the issues in which you experienced , this is not something in which you would expect from the Britannia hotel.The Britannia Manchester is undergoing a gradual refurbishment of rooms which due to the size and location of the Hotel... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My girlfriend and I stayed here on an overnight stay in Manchester. For the price we were not expecting any 5 star establishment, however it was not as terrible as some reviews ive read. For a one night stay the location to Manchester city Centre is ideal. Any longer than an over night and I do think you would have... More 

Was this review helpful? Yes 1
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

thank you for your feedback, I am glad you enjoyed your stay at the Britannia hotel, we are currently going through a gradual refurbishment with new carpets, curtains and wallpaper throughout.if you would like any future bookings please contact me on customerservices704@britanniahotels.com and I will be happy to assist you. More 

Kohima, India
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My stay Britannia Manchester Hotel came up after a late night at Canal Street Manchester. What seemed to be neat and clean at first glance turned out that the room assigned to me had noticeable problems. For instance the area of the carpet below the bed had a big patch that was burned and it is strange because this room... More 

Was this review helpful? Yes
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

thank you for your feedback, I apologise for the stains which you had on your carpets, the Britannia Manchester is currently going through a gradual refurbishment and all carpets are been removed and new ones are been replaced. if you would like to book any future bookings at the Britannia hotel please contact me on customerservices704@britanniahotels.com and I will be... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I stay in hotels approximately 40 times a year on business, all over the world, and must say, this is the worst hotel i have ever stayed in.. i booked what i thought was the best room in the hotel, a 4-poster suite... It took me 40 minutes to check in, as one of the front desk staff was dealing... More 

Was this review helpful? Yes 3
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

Thank you for review, we have taken all comments on board and passed them to higher management to look in to. We highly appreciate your feedback as it will assist us in becoming better at what we do. I have passed all your comments on to our general manager and head housekeeper to look in to your comments. our rooms... More 

London, United Kingdom
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago

I paid £165 for one night in a so called executive room. It was awful. It was small, dated and scruffy. The television and most of the lights didn't work. The 1980's curtains didn't fit the windows so I was awake at 5am with the light coming in. The shower constantly went from hot to cold and then came off... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't stay here there are plenty nicer places for the same price. Booked here for a night out in Manchester with friends. The room was tired and very stuffy. We had an internal room - a room with no windows. This was a problem for my friend who has asthma. Asked reception if we could move, upgrade or have a... More 

Was this review helpful? Yes 1
customerservices704, Guest Relations Manager at Britannia Manchester Hotel, responded to this review

thank you for your feedback, we have different types of rooms within the Britannia hotel including internal rooms without windows which is stated on our website, I am sorry if this was not advertised to you. If we have availability we try our best to move rooms if people are wanting to, the Britannia hotel is currently undergoing a gradual... More 

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