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Macdonald Townhouse Hotel

Certificate of Excellence
4.0 of 5
101 Portland Street, Manchester M1 6DF, England
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Macdonald Townhouse Hotel
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Macdonald Townhouse Hotel
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904 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worcester
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in the executive king room and it was outstanding. Staff were pleasant. It was my boyfriend's birthday and I had put a special request when booking to have some balloons in our room. They put happy birthday balloons on the bed and did a chocolate plate with truffles and wrote happy birthday in chocolate. Room was amazing. Couldn't... More 

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London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The receptionist was good at ordering me taxis! She was very helpful throughout my stay but when I first saw the room and bathroom I was left a little underwhelmed given the price. The bar area is nice and it will be opened for you in the evening if you come in late. It was overall good, but not wonderful.

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London
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

To be honest, I was really disappointed with this hotel, having had an excellent experience when I first stayed there last year. This time around: the room was grubby, had a bedsheet that barely covered the bed (so revealing an extremely worn mattress protector beneath), had extremely variable water pressure (too hot water when the pressure subsided) and no tea/coffee-making... More 

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Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel that we used when we attended a concert at the MEN arena. The hotel was ideally placed for us near the city centre and 15minutes walk from the arena. The hotel staff couldn't be more helpful the room was comfortable and just what was needed. Only criticism was it was a little noisy from streets sounds outside. The... More 

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Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Stopped here for 2 nights earlier this week. I've previously stopped at the macdonald spa at the other side of Manchester so thought I would give the townhouse a try....mistake! Tried to get a shower on the first night and the water would not heat up no matter how much I amended the controls...this was also the same with the... More 

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Dundee, United Kingdom
Top Contributor
85 reviews 85 reviews
18 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We are currently staying at this hotel for 3 nights. Thankfully we are staying courtesy of Tesco Clubcard as if I had been paying out of my own pocket I would have been pretty cheesed off with what was on offer. 1st the good - this hotel is in a good city centre location with plenty of bars and restaurants... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear borlo1 Thank you for the review. It is unfortunate that you felt unable to raise your concerns with our staff whilst staying at the hotel as i'm sure that given the opportunity to, we would of been able to easily rectify the issues raised in your review and hopefully have left a far more positive impression. Alas that is... More 

Newcastle
1 review
4 of 5 stars Reviewed 6 days ago NEW

Staff were extremely helpful and approachable. Bed very comfy. Everything I could need was provided including a mini shoeshine kit! Definitely recommend. Close to the main shopping area. Didn't use spa.

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Catherine L Thank you for the kind review it is greatly appreciated. One thing i would like to point out though for the clarification of other readers is that unfortunately we do not have spa facilities on site - our sister hotel (The Macdonald Manchester Hotel Spa) do though. As always we would be happy to make enquiries relating... More 

Redcar, United Kingdom
Top Contributor
57 reviews 57 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed in this area before but at different hotels I was surprised by this hotel. I found it clean, quiet and very comfortable and at a great price. Definitely my favourite hotel in Manchester and will use it going forward. Parking is about 100yds away in a secure lock up that is given discount when staying just ask the... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear The_Armo I'm glad we were able to surprise you in such a positive manner and that we have managed to instill ourselves as your preferred location within Manchester. We look forward to a return visit. Ryan Crout Operations Manager More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having spent £140 for the night at the MacDonald Townhouse, I expected a slightly better service than I would get at a travel lodge. We arrived at the hotel, and checked in, upon getting to our room I sat down on the bed and immediately rolled off the bed as it was broken. We reported the problem to reception and... More 

Was this review helpful? Yes 4
MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Paul J Thank you for your recent review it is obviously unfortunate that your one encounter with a member of staff has taken away from all the other positives mentioned within your review. Our priority is ensuring that guests have a pleasurable stay and to that end when problems arise we aim to deal with then in as quick... More 

Burnley
1 review
5 of 5 stars Reviewed 2 weeks ago

Really nice suite, very clean and free upgrade. Clean room and comfy sofa and bed. Nice big bathroom with good range of toiletries. We were made to feel very welcome and the breakfast was filling and tasty. No complaints or faults. Very happy

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Sarah We always appreciate the positive feedback we receive from our guests and as such I am glad you felt we were worthy of such high praise. I am proud of our team and product and am glad that this has filtered through to your recent stay. Ryan Crout Operations Manager More 

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