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Macdonald Townhouse Hotel

Certificate of Excellence
101 Portland Street, Manchester M1 6DF, England
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Best prices for: 1 room 1 guest
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Macdonald Townhouse Hotel
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Macdonald Townhouse Hotel
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892 reviews from our community

Traveler rating
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    313
    130
    51
    26
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407
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200
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northwich
1 review
5 of 5 stars Reviewed yesterday NEW

Love this hotel. Great location, friendly staff and always a good nights sleep. We have stayed here three times on our anniversary now as it means something special to us and always get a great service.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Manchester
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Awful service, booked via late rooms, pets allowed on their website. Arrived this evening with my dog, pets not allowed, no refund offered, I had to ask. Massive inconvenience. Duty Manager called back to offer assistance and suggested he could find me another hotel. Phoned back five minutes later saying all the hotels he had tried were full. Hugely annoyed,... More 

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Hadfield
1 review
2 of 5 stars Reviewed 5 days ago NEW

Booked through macdonald website, Thought we the had booked the hotel near the train station however website showed prices for townhouse hotel as well without making it clear they were different. Ended up at the wrong hotel couldn't check in as computers down so had a drink in the bar. We then found out we were at the wrong hotel... More 

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Manchester
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel, cold reception and very cold room. Warmer one swiftly given on request. ( Just a bore to move). Lovely breakfast with fresh fruit. Excellent location. Shame the frosty receptionist and the room temperature so cold.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Zelda C Thank you for your review - if i remember correctly it was myself who helped you with your room move! I'm also aware that the issue with reception was due to the room being booked by a different individual on your behalf and as such i assure you the team member on reception was only going through... More 

Stafford
1 review
5 of 5 stars Reviewed 1 week ago NEW

Had an excellent Saturday night stay in this lovely hotel. Hotel was clean with friendly staff from the receptionists through to the porter and night staff - who were most welcoming and looked after us on our late return for a night cap. Although the car park is not on site it's close by and convenient. Would easily recommend.

Review collected in partnership with this hotel

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Mark H Thank you for your kind words - especially regarding our front office and night staff - i will ensure your feedback is passed onto them. Ryan Crout Operations Manager More 

Wolverhampton
1 review
5 of 5 stars Reviewed 1 week ago NEW

Got upgraded on arrival. Staff polite. Air con didn't seem to work in room. Bed very comfy and bathroom lovely even if the shower did leak a little. Overall a very pleasant stay. Would recommend others

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Paul T Thank you for the positive review. I assure you that any of the maintenance issues raised have been addressed. Also its always good to hear how much of a positive impact our staff are having on guests stays. Ryan Crout Operations Manager More 

holmfirth
Top Contributor
176 reviews 176 reviews
35 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 1 week ago

first visit here on sat night ,but wont be my last.from the minute you walk in the staff on reception ,were very friendly ,mellisa and elouise.they gave us an upgraded room and it was fantastic.a suite.very spacious and very tastefuly designed.we were sooo happy.when i thanked them they said it was because we were a nice couple.how lovely was that.?... More 

Was this review helpful? Yes 2
MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear gazeer Thank you for your kind words - especially regarding our staff. I have made sure that the feedback has been passed over to Melisa, Elouise and the bar staff. One of the distinguishing elements that define hotels are the staff within it and we have some great staff as i'm sure you will agree. Ryan Crout Operations Manager More 

County Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a bit of a problem with the heat in the room but staff couldn't have been more helpful and the issue was fixed as soon as it was raised(they also offered to change our room if we weren't happy). I'd gladly go back tomorrow.

Was this review helpful? Yes 1
MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear 33tara1986 Thank you for your review. The most pleasing aspect is the positive lasting impression that our staff have helped to accomplish. I look forward to a possible return visit from you in the future. Ryan Crout Operations Manager. More 

London
1 review
4 of 5 stars Reviewed 1 week ago

Overall my stay at the Manchester Macdonald very very positive. It is my second time here and I would stay again. I found it was very clean, the bed extremely comfortable, staff very friendly and helpful. My only criticism was the shower in my room was very erratic, the flow of water went from cold to burning hot and the... More 

Review collected in partnership with this hotel

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Amy G Thank you for your review. I'm glad that you enjoyed the majority of your stay while with us. I have sent a separate message in order to clarify the room occupied during your stay in order to rectify any outstanding issues. I also look forward to welcoming you on a third visit in the future! Ryan Crout... More 

Edinburgh
1 review
4 of 5 stars Reviewed 1 week ago

All good, only minor issues worth checking, such as dim bedroom lights (cannot see heating / aircon controller). Also a bit strange that ordering porridge for breakfast meant no cooked breakfast (not sure if that is correct but that is what happened to me) which for about £20 seems somewhat steep, if good for my weight loss programme.

Review collected in partnership with this hotel

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Douglas M We always appreciate constructive reviews and as such i assure you we will use yours in order to further improve our offering so for this i thank you. I have already passed over your feedback to the relevant departments and as such these will be followed up accordingly. With regards to the breakfast - you are correct... More 

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