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All 118 Manchester hotels

Macdonald Townhouse Hotel

4.0 of 5 Hotel   |   101 Portland Street, Manchester M1 6DF, England (Manchester City Centre)
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Macdonald Townhouse Hotel
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81%
Ranked #25 of 118 hotels in Manchester
Certificate of Excellence 2013
A recent review
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556 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancshire
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Rooms are very nice here, you do feel special with decor - but I'll agree that noise is an issue here. The glazing needs upgrading. Service hit and miss I'm afraid - mixing a simple cocktail shouldn't be a chore or need training at this price profile. Shame, but service needs a sharpen!

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Crewe
Contributor
20 reviews 20 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Great hotel, nice central location. Good facilities and very clean. My complaint here is with the front desk. On check in, there was a large queue. Only one girl checking people in at 17.30hrs, peak time. The check in experience was not good, waiting for at least 15 to 20 minutes. No one came to assist her during this period.... More

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Wirral, England
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My hubby treated us to a romantic break in Manchester and it was great to experience this lovely pleasant hotel. Staff are efficient and very friendly. The room was lovely, great size and huge fab bathroom. Would definitely stay here again. Highly recommend:)

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London, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

First impressions count.. Jessica Smith is a credit to the company. Couldn't have wished for a better receptionist and welcome to the hotel. My room was good, I found the bathroom a little compact but had left the cat at home so this was no real issue. Bed was comfy and all the usual tea and coffee bits were readily... More

Was this review helpful? Yes 2
Manchester, England, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I decided to give the Townhouse Hotel a go since the quotes I got from other hotels which weren't as nice-looking as this place, were more expensive. I'm so glad I chose to stay here in the end. Regardless of being 20 minutes early for check in, I was greeted with warmth and told I could go to my room... More

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MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review

Dear JorelJBond, Thank you very much for your kind words and praise of the hotel and the team. It is always great to know that we have delivered to our guests and that warmth is a feeling that is key to that success. Perhaps, we will be able to serve you once again soon and welcome you back to the... More

Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here whilst attending a conference for two nights. I was worried about the noise (having read some of the other reviews) and requested a quiet room. I was placed on the 5th floor in a lovely spacious room that was really clean and well presented. The bed was big and comfortable with high quality bed linens and feather... More

Was this review helpful? Yes 1
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review

Dear Kelly S, Thank you for your lovely comments and praise. The team always works to make our guests comfortable and it seems that they hit the mark for you and that they were able to accommodate you. Please let us know of your return and we will be sure to look after you once again. Warm regards, James McDevitt... More

Sheffield, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this hotel for a one night city break for my husband's birthday. After reading reviews on trip advisor I requested a quiet room. We were given a room on the 5th floor which was lovely and huge, with a very comfy and large bed, and stylish bathroom with separate bath and rainfall shower. The service however was the icing... More

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MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review

Dear lblace, Thank you. We all appreciate your taking the time to acknowledge the team and their efforts to create a memorable birthday visit for you and your husband. Chad, in particular, is very grateful for your praise. Perhaps, we will see you back soon and you as we'll become one of our regular and returning guests for whom our... More

Canterbury
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Excellent base to explore the city. Receptionist allowed us to check in 2 hours early, bed extremely comfortable and room spacious with a large sofa in the seating area. Small touches like complimentary magazines, fresh milk for tea and coffee and gorgeous fluffy robes made the stay seem extra special.

Was this review helpful? Yes 1
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review

Dear lauribeth1979, Thank you for your comments. I am very glad to hear that we could accommodate you with an early check in and that you enjoyed your stay with us. We love that our discerning guests become fans and choose to return to us time and time again. Warm regards, James McDevitt General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed for Valentine's night and had booked dinner, bed and breakfast in a superior room. It was disappointing as it lacked care... bits on carpet, ,many marks on the walls and cold. We asked for help with the lighting as the lamps didn't work and the heating... it took two visits and a fair wait before staff could sort... More

Was this review helpful? Yes 1
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review

Dear Manicmags, Thank you for your comments. It is a shame that you did not enjoy your visit. We have had wonderful feedback from many couples who stayed with us and for whom we created some great Valentine's Day memories. I apologise if you expected a response and did not, as I was unaware of any correspondence. I welcome you... More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night. Service was faultless. The water pressure was a little inconsistent but nothing major. Large rooms and clean and tidy. Breakfast a little pricey if you didn't book with the room rate. Located 2m from Canal Street, 5m Piccadilly Gardens and 10m from Piccadilly station. Area was safe. I would try and avoid a room on... More

Was this review helpful? Yes 1
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review

Dear Panixxxx, Thank you for your comments. It is very nice to hear that you enjoyed the hotel and service as well as our fantastic central location. We look forward to welcoming you back to the hotel very soon. Warm regards, James McDevitt General Manager More

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Additional Information about Macdonald Townhouse Hotel

Also Known As:
Best Western Hotel Manchester
Best Western Manchester
Manchester Best Western
Address: 101 Portland Street, Manchester M1 6DF, England
Location: United Kingdom > England > Greater Manchester > Manchester > Manchester City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Manchester
#14 Luxury Hotel in Manchester
#21 Business Hotel in Manchester
#48 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Townhouse Hotel 4*
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