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Macdonald Townhouse Hotel

101 Portland Street, Manchester M1 6DF, England
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Macdonald Townhouse Hotel
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1,015 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Fort William, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Lovely staff and a nice hotel. Great location in the centre of Manchester. Only problem I had was a bad sleep due to a repair being done on the next door lock, felt every bang go through my bed. I'm sure it was a one off though, Wouldn't put me off staying again.

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algarve
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel ticked all the boxes as upmarket and classy. We had four rooms between us and they upgraded us as it was a special birthday celebration which was very much appreciated. Rooms are good although the separate shower was very small. Noise all night as we had to keep the windows slightly open but thats down to the location.... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear michele1965Algarve Thank you for the positive review and i'm pleased we were able to look after the entirety of your group as well as you mention. With regards to breakfast the vast majority of our reviews focus on the high quality of both the product and the service we deliver, it is unfortunate you were unable to partake this... More 

Dudley, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Tired and tatty room, with many shortfalls from the team; checked in to wrong room, then it was only prepared for one, major cleanliness issues, bar service was let's say a little on the disinterested side. Check out team didn't even acknowledge us. No response from management. Maybe a bad day at the office.

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear keentraveller1958 Thank you for your review i have sent you a separate message in order to gain some greater detail as to the issues that arose during your stay as we traditionally offer a high standard product and so I am concerned as to how we were unable to deliver this to you. Ryan Crout Operations Manager More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is right in the middle of Manchester and a building restored to better than former glory. Rooms are spacious, hotel can be noisy with street noise, but is quite inside.Free wifi. Customer service at the MacDonald Townhouse is amongst the best. During all points in my stay, check in, dinner, bar, breakfast, check out, staff couldn't do enough... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear David73Lon Thank you for the great review, i'm glad that you enjoyed all elements of your stay to such a high standard. I will also ensure that the specific feedback for our staff is passed over to them and that they are rewarded for their efforts. Ryan Crout Operations Manager More 

Birmingham UK
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for two nights on business. The room was spacious and pleasantly decorated and The bed was very comfortable, the service was good and in general my stay was acceptable in most ways. The location is great, being near public transport and many restaurants and bars and just round the corner from Chinatown. I'm not one to fuss about... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear docmaggiemay Thank you for the constructive review. As ever we will use guest feedback to ever improve our offering. I hope that you will return in the near future to experience our cooked breakfast - while it is cooked freshly i assure you the waiting time is minimal! Ryan Crout Operations Manager More 

Preston
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This was are second overnight stay . The suite was nice very comfy bed . Had to clean the toilet seat and there was only one bath robe and slippers. Gurgling smelly shower plug hole when bath is emptied. Restaurant food / service excellent. Breakfast lovely . All staff a credit to the hotel always helpful and polite.

Review collected in partnership with this hotel

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Louise S Thank you for the review - i have passed on the issues regarding the room cleanliness as this is not the normal standard we operate to. Having said that we do appreciate the positive comments relating to both our staff and our breakfast offering. Ryan Crout Operations Manager More 

London, United Kingdom
Level Contributor
204 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 1 week ago

The conversion of this corner building into a hotel has been done very tastefully and, although this makes for the expected higgedly-piggedly layout, the ground floor is welcoming, fresh and bright. The room was clean, spacious and well appointed with an excellent shower, ironing board, toiletries, etc. Breakfast was a combination of buffet and hot menu choices. The staff were... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear deMerclesden Thank you for choosing to stay with us during your recent visit to Manchester. It goes without saying that i'm glad you enjoyed all aspects of your time with us. The element most pleasing to me personally is the impression the staff were able to make as they really are the our main asset. Ryan Crout Operations Manager More 

Scunthorpe, United Kingdom
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent to reach on foot from Manchester Piccadilly which is just 5 mins away. The room is very huge and 5 star quality. Staff were excellent at looking after the guests and the bar is sensible prices. When I got into my room it was a Double bed when infact I had booked a twin room. They rang my room... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear DNpics Thank you for the kind review. I'm glad that you were able to enjoy the facilities within the hotel and even more pleased that the team were able to rectify any issues quickly and conveniently. Hopefully on your next return to Manchester you will look at using our hotel again. Ryan Crout Operations Maanger More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

After reading reviews on here me and my boyfriend quickly booked a room and where excited to arrive! On arrival as we walked in we noticed how clean and well presented it was. check- in was fast and simple as we pre paid! As we went in to our room on the 3rd floor first thing we noticed was how... More 

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MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear Shanicegavan Thank you for choosing to stay with us during your recent time in Manchester. As ever we do appreciate the feedback though in fairness the only reason a member of staff came to inspect the room was to ensure that we had all the information required in order to rectify the issues, not as you felt, in order... More 

Cumbria, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Hotel dining room and entrance were lovely but the rooms just weren't up to much! Bed was comfy and everything was clean but the bathroom seemed really old and the shower was awful. parking was a bit pricey too even though the hotel provides you with a voucher for 30% off. Don't think the hotel is worth £130 a night... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MacdonaldTownhouse, Manager at Macdonald Townhouse Hotel, responded to this review

Dear 40abbieh Thank you for your recent review. It is obviously disappointing that you felt as though the room was not up to the standard expected, i have been able to identify the room occupied during your stay and as such have made sure that it is highlighted in order to rectify your concerns. On a more positive note -... More 

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