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Crowne Plaza Manchester City Centre

Certificate of Excellence
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70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
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Crowne Plaza Manchester City Centre
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Crowne Plaza Manchester City Centre
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1,633 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

cannot fault this hotel.check in was a little busy when we arrived and our room was'nt ready so we had a drink in the bar while we waited.rooms were lovely,very clean and the beds were so comfortable,best nights sleep i've had in a long time.its so close to everything,we were their for a concert and was easily reached by taxi,a... More 

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Ilkley, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

From the moment we walked in, the staff were very attentive and helpful. The upgrade to a club deluxe room was music to my ears. The room was fantastic. The bed was soooo comfortable and huge. The shower was powerful and lovely and hot. The towels and bathrobes were good quality. The location was convenient for the city centre, being... More 

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Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

After a change of date( football) we still decided to stay for dinner bed and breakfast. Hotel very clean and the room fantastic. Dinner in the evening was very good. The staff are very helpful. One problem parking you park your car in car park oppersite the hotel. Then pay £9.50 at hotel for 24 hours. I paid £19 for... More 

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Rainhill, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

What a first class hotel. We stayed here whilst seeing Olly Murs as a birthday treat for my girlfriend. From booking in to leaving, it was a brilliant experience. The rooms are top notch and really well equipped. Sleeping was great as you couldn't hear a sound. We regularly stay at the one in Chester, but this one beats it... More 

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CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear Kevin H, Thank you for your amazing review about the Crowne Plaza Manchester City Centre. I hope that you enjoyed the Olly Murs concert, this was a firm favorite this weekend with a lot of other guests too. I was happy to read that the whole experience from arrival to departure was a positive one. We look forward to... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel. It is located close by to Manchester Victoria Station which enables great access to most of the North of England. When my then fiancee and I checked in we were treated excellently from the moment we arrived, to the moment we left. Our room was on the top floor of the hotel, on the Club level.... More 

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CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear Ben E, Thank you for taking the time to share your wonderful comments. I was happy to read that you had such an amazing stay before jetting off to Australia. Having great customer service is something we pride ourselves here at the Crowne Plaza Manchester City Centre so your 5* rating means a lot. I hope you are enjoying... More 

Liverpool
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here when we went to see JImmy Carr, it is within walking distance of the centre of Manchester for restaurants/ shops and 5 minutes in a taxi to the O2 Apollo. We stayed in a double room which had the most comfortable big bed I have ever slept in!. We were given some lavender pillow mist and temple... More 

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CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear Danielle B, Thank you for taking the time to share your kind comments following your most recent visit to the Crowne Plaza Manchester City Centre I am delighted to hear that you enjoyed your stay. We do receive a lot of compliments with regards to our beds so was lovely to hear that you had a wonderful nights sleep.... More 

Chesterfield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here now 3 times , great location modern and clean and fantastic beds you just don't want to get out off ! not good as you always miss breakfast .....................................................................🌟🌟🌟🌟🌟

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CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear Matthew8977 Thank you for taking the time to share your positive comments. We always get such amazing feedback about our beds, I'm glad it gives you such a great nights rest. Maybe next time we can arrange a wake up call as our breakfast is something that cannot be missed. Look forward to welcoming you back. Kind Regards, Bob... More 

Leuven, Belgium
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It was a satisfying stay. The staffs were so nice and efficient, they let me check in early at 9am!. Love it! The bed was very comfy and they gave me complimentary sleeping spray for my pillows, it was really good. Harper's Bazaar magazine in the room (I don't know why). But I appreciate the little attentions that they gave... More 

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CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear Febi T, Thank you for taking the time to write such a positive review. I was delighted to read of your positive comments about your stay especially around the excellent welcome that you received at the hotel and I am very pleased you left the hotel feeling refreshed and revived. The aromatherapy spray is a firm favourite with all... More 

Leeds, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

At check in we were made to feel welcome, and our room was ready at 12 noon.....bonus. Room was lovely, large, very clean, nice bathroom. Decided to eat in restaurant and went for the fixed price menu...food and value excellent. Bed very comfortable and had a good nights sleep. Breakfast and service very good. All in all a first class... More 

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CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear simmonds306, Thank you for taking the time to share your kind comments following your most recent visit to the Crowne Plaza Manchester City Centre. We are delighted to hear that you enjoyed a relaxing sleep, as well as indulging in a meal in our restaurant. It is an immense pleasure to hear such kind words, please be assured that... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

amazing stay at the crown plaza city centre!nick u were fantastic the glasshouse restaurant was lovely would highly recommend it and the room was gorgeous had a great time and all the staff are so friendly and helpful the hotel is lovely and clean I didn't want to leave. Mrs h

Was this review helpful? Yes 1
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review

Dear Salvationay, Thank you for taking the time to post your comments onto the website following your recent stay at the Crowne Plaza Manchester. I was delighted to read of your positive comments about your stay especially around the excellent welcome that you received at the hotel and I am very pleased you left the hotel with a smile. Thank... More 

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