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Copthorne Merry Hill Dudley


Copthorne Merry Hill Dudley
Hotel class 3 of 5
The Waterfront, Level Street, Brierley Hill, Dudley DY5 1UR, England
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Traveler Reviews

54% Recommend
3.0 of 5 stars 47 reviews
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By trip type
All (47)
[ Date ] [ Rating ]
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4 of 5 stars
UKtog 31 contributions
UK
Jun 30, 2009 | Trip type: Couples

Our previous trip here had not been a success but we had to come down to see family and having also had a bad stay at the nearby HIEx decided to give the Copthorne another go. We had an overnight stay here on a Friday night. When we arrived it was chaos but this was not the fault of the... more

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4 of 5 stars
WalesNic 4 contributions
Wales
May 12, 2009 | Trip type: Couples

Nice hotel, very clean. Very good sized room. Staff werevery polite and helpful. We were overlooking the river. There were a number of bars alongside the river. We went to look for somewhere to eat in the evening, after being out all day to west midlands safari park. The pubs down by the river were very busy and seemed to... more

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4 of 5 stars
neilyork 79 contributions
York, United Kingdom
Apr 3, 2009 | Trip type: Business, Solo travel

After reading some reviews, I wasn't looking forward to this place one bit. But, let me give some facts about my recent stay.. Firstly, the good... 1) Rooms are big, seriously big 2) The room I had felt modern with all fixtures and fittings in place and carpet seemed as if it had been laid very recently. It was also... more

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2 of 5 stars
DukeDochester 1 contribution
Boston, Massachusetts
Mar 17, 2009 | Trip type: Couples
0/2 found this review helpful

The hotel is rated as a four star establishment, it is more lick a two star Days Inn. You don't have to look hard to find built up dust and dirt. The furniture is in desperate need of and upgrade one can see the cracks and scratches from years of ware, tear and moisture do to the climate. Two of... more

Management response from
MerryHillManager, Manager

Dear Sir, Thank you for taking the time to review our hotel on trip advisor and I am very sorry that you have not enjoyed your stay. I am disappointed that despite lengthy efforts on my behalf to resolve the issues we discussed in person during your stay that you have chosen to publish your review. I understand that your...

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4 of 5 stars
briwire 7 contributions
Warrington
Feb 27, 2009 | Trip type: Couples

Just returned from our second stay here in 2 years, and would have no hesitation in staying there again. It's in a great location, for Merry Hill, canal side and west midlands attractions. The rooms were large, clean and in my opinion, tastefully decorated. The bed wasn't the most comfortable, and the TV was very small in relation to the... more

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2 of 5 stars
Mathias19 4 contributions
Mathias19
Feb 5, 2009 | Trip type: Couples

I stayed in room 328, which is at the end of the hall, towards the canal. The window didn't close well, so the wind was howling through the gap the whole night and we could "enjoy" the music and noise from the pubs below. Apparently this problem had been there for a while, because the humidity that had gotten in... more

Management response from
MerryHillManager, Hotel Manager

Thank you for taking the time to write a review on our hotel and I am sorry that we failed to meet your expectations on this occassion. I have personally checked the room that you occupied and can find no evidence of the dampness that you mention, there are marks from where the window has been opened and as precautionary...

Does the job
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4 of 5 stars
Tennisnut4 18 contributions
England
Jan 25, 2009 | Trip type: Friends getaway

My second visit. Stayed 2 nights. Comfortable large room. Friendly staff and good service. Best part is free use of health club. This has a good gym, pool, steam room, sauna, and jacuzzi; all well kept. Regulars I spoke to had swum with Lenny Henry! more

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1 of 5 stars
TlaT 6 contributions
Bedfordshire
Jan 16, 2009 | Trip type: Business, Solo travel
1/2 found this review helpful

I hated the 24 hours I had to stay at the Copthorne. The rooms are in desparate need of a refresh. It's all very early 90s, lots of heavy brass fittings and fake red marble everywhere. Sound proofing is non-existant, so I could hear what both my neighbours were watching on their tellies, as well as pounding dance music coming... more

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5 of 5 stars
caravans 1 contribution
bristol
Jan 5, 2009 | Trip type: Family
1/1 found this review helpful

i wrote a review title DONT BOTHER I WAS CONTACTED BY THE HOTEL MANAGMENT they where concernd that my previouse stayat the copthorne was that bad they invited me and my family back to stay in a junior sweet free of charge .we took them up on there offer i must say it was a completly different from my last... more

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1 of 5 stars
Hotelcouple 1 contribution
Kent
Nov 24, 2008 | Trip type: Couples
0/1 found this review helpful

This Hotel cannot deliver any sort of customer service at buffet breakfast, Running out of food, long ques, half hour wait for coffee. No management in sight when everyone was complaining. Don't bother with dinner either - go to the 2 for 1 nearby for better service and food for a fraction of the price. I recomend the management stay... more

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Copthorne Merry Hill Dudley Address

The Waterfront, Level Street, Brierley Hill, Dudley DY5 1UR, England