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The Quality Hotel Dudley

3.0 of 5
Birmingham Road, Dudley DY1 4RN, England
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The Quality Hotel Dudley
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The Quality Hotel Dudley
The Quality Hotel Dudley
The Quality Hotel Dudley
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247 reviews from our community

Traveler rating
    65
    44
    46
    36
    56
See reviews for
33
61
17
76
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (247)
  • Mar-May only
    (61)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (49)
All months
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

We have just come home from staying at this hotel after having a weekend in birmingham for my husbands birthday never again the staff are rude grumpy and dont even smile so un welcoming then we get told we will have to order drinks to are room because there was a wedding on and they eill be useing the bar... More 

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Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Fantastic service and an excellent roast dinner, thank you. I loved the free primrose -special touch. We drove up from London to meet family, I am surprised how much we enjoyed meeting here! I would definitely come again.

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SalesQHD, Sales Manager at The Quality Hotel Dudley, responded to this review

Dear Guest, Thank you very much for taking the time to leave us a review on TripAdvisor, we really do appreciate it. Thats excellent to hear that you enjoyed the food you experienced and of course the service you received. I will be sure to pass on your compliments to our restaurant staff. You are always welcome back at the... More 

Manchester
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for one night with a colleague, have stayed before. Reasonable price for a reasonable commercial type hotel. Staff very friendly and the service was good. The food in the evening offered a good selection and was good for a evening meal when working away from home. Breakfast was also very acceptable. Would we stay again, yes no problem.

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SalesQHD, Sales Manager at The Quality Hotel Dudley, responded to this review

Dear Guest, Thank you very much for taking the time to leave us a review on TripAdvisor. I'm glad that you always find our staff to very friendly and helpful. We place a focus on the customer service which we provide to our guests and I'm pleased that it is being recognised. It's also great to hear that you are... More 

Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Friendly staff. Quick and informtive check in. Lovely that the hotel except dogs. Room was comfortablle needs a little refubishing, especially the windows. Had everything we required tea coffee , free wifi fri. Went back to reception to ask about local attractions nothing was to much trouble for the staff. Would definitely book here again

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Spurscol, Sales Manager at The Quality Hotel Dudley, responded to this review

Dear Guest, Thank you for taking the time to leave us a review on TripAdvisor. I'm glad that you found our check in process quick and informative. We do indeed accept well behaved dogs and this is just part of the family feel to the hotel. Thank you for your recognition of our staff and advising us how they made... More 

Sale, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't be tempted by the reasonably priced rooms and breakfast. The only person who would consider this a reasonable Hotel/Inn or BnB would be Doreen from Tipton (YouTube). One of the receptionist is extremely rude - she must own it - how else could a manager justify her attitude. You are welcomed to your room in the same harsh and... More 

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SalesQHD, Sales Manager at The Quality Hotel Dudley, responded to this review

Dear Guest, Thank you for taking the time to leave us a review on Booking.com. I am sorry that it appears that you did not enjoy your stay. Our receptionists are fully trained and are always advised to be polite and courteous to our guests throughout their stay at the hotel, so I am very suprised to hear of your... More 

Fareham, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed for one night in March 2015. The hotel itself was clean and the bed was comfortable but what let it down was the noise from the main road traffic. The double glazed window was draughty and the noise came in with the draught. On the positive side the full English breakfast was very good. Fairly... More 

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SalesQHD, Sales Manager at The Quality Hotel Dudley, responded to this review

Dear Guest, Thank you for taking the time to leave us a review on TripAdvisor. I'm pleased that you found the cleanliness of the hotel of a good standard and also that you enjoyed the comfort of the bed within your room. As you will no doubt be aware from the location of the hotel, road noise is sometimes a... More 

Pudsey, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel this week for one night on business and that's probably enough. although the staff were friendly and the evening meal ok there was a feel of being in a hostel rather than a hotel. I'm not sure if it is used as a half way house but that's the sense I got from the evening.... More 

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SalesQHD, Sales Manager at The Quality Hotel Dudley, responded to this review

Dear Guest, Thank you for taking the time to review our hotel on TripAdvisor. It's good to hear that on the whole you had a comfortable stay with us. We do work hard to ensure that our staff are friendly and approachable so that any issues which you do have can be rectified in a timely manner when reported. With... More 

Wolverhampton, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

After a night's stay at the Quality Hotel, I found it to be very friendly, clean and comfortable. The staff, especially those on reception, were all helpful and willing to go out of their way for me as an out-of-town guest, on a business trip. The evening meal I had in the restaurant was more than adequate and served by... More 

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Cumbria, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 weeks ago

on arrival staff was very miserable. got to to room it was dirty. stains on bed sheets, curtains, carpet. bathroom was dirty as well looked like it had not been cleaned. bed was falling apart. did not get much sleep as walls am paper thin. at breakfast staff was really rude. breakfast was soaked in grease. sausages was pink. it... More 

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Yorkshire, United Kingdom
1 review
2 of 5 stars Reviewed March 11, 2015

Staff: Helpful but miserable. Some individuals have there faces tripping them constantly while others are in general lovely. Rooms: Stayed in several rooms over the course of 6+ months. Had problems with several of them like the showers not working. Bed sheets are changed once a week if you are lucky. In general the rooms are very comfortable and I... More 

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