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Penny Street Bridge

Certificate of Excellence
Penny Street, Lancaster LA1 1XT, England
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Best prices for: 1 room 1 guest
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Penny Street Bridge
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Penny Street Bridge
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332 reviews from our community

Traveler rating
    153
    136
    32
    8
    3
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45
148
19
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Macclesfield
Reviewer
5 reviews 5 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night last weekend with my husband. We put bags in our room and headed downstairs to find the bar. Lady was already serving someone but greeted us and told us she would be with us in a few moments. Fantastic! This is exactly the service we received from everyone. Makes a refreshing change. Having shopped and... More 

Was this review helpful? Yes
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi Deborah, and thanks for the feedback. It's always nice to get positive feedback from customers, especially when it's as glowing as yours was. We have a great team here and are very proud of the service we offer so it's nice to hear it's appreciated. I personally am very pleased to hear you enjoyed the food so much as... More 

Llanymynech, United Kingdom
Top Contributor
110 reviews 110 reviews
55 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 1 week ago

Location: Great Value: Great Parking: Limited Food: Very nice Staff Excellent I needed somewhere to stay and wanted a central location. Room was small(ish) but well appointed, nicely furnished spotless and very comfortable. Flat screen TV and complimentary wifi (which lets face it are staples now). Loads of hot water in tasteful bathroom. The staff were very accommodating and nothing... More 

Was this review helpful? Yes 1
Joe R, General Manager at Penny Street Bridge, responded to this review

Hello and thank you very much for the positive review. We are always happy to cater to any special requests our customers might have but it is none the less always nice to hear that it's appreciated, and it's great to hear you thoroughly enjoyed your meal as well. Unfortunately being in such a great location right in the city... More 

Scottish Borders
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Perfect place to spend a couple of days exploring lancaster. Breakfast fab and the dining menu good. Pizza was exceptional. Room was wee bit small but comfortable with everything you need. Staff very friendly and knowledgable.

Was this review helpful? Yes
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi and thanks for the review! I'm really glad you enjoyed your stay with us and it's great to hear you enjoyed the food and drink as well - this is an area we have worked hard on recently and are increasingly proud of so any feedback on your dining experience is greatly appreciated. Being a listed building such as... More 

Contributor
17 reviews 17 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lovely bar and dining area. I booked here for my husband's birthday taking our daughter with us. I drive past this bar/restaurant every day and it always looks lovely with tempting advertising. Has a bit of an identity crisis we feel - it's really smart and has the potential to be a lot better. They need to invest in staff... More 

Was this review helpful? Yes
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi there, Thankyou for the feedback, always much appreciated. It is a great old building and we are currently in the process of really trying to push our food quality and service standards. Like you said we have a very polite and friendly team here and I'm sure that when your problem with the prosecco was raised they would have... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter is planning to study at Lancaster University so we have now visited the city twice to attend an open day and then, more recently, a prospective student day. Both times we have stayed in this delightful hotel. Clean, modern rooms, all amenities and a very good shower. Staff friendly and attentive and the food excellent. Daughter has now... More 

Was this review helpful? Yes
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi Steve, I am thoroughly pleased you have enjoyed your stays with us so far and look forward to seeing you again soon! More 

Coventry, United Kingdom
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 22, 2015

Stayed for one night, lovely clean, modern and spacious bedroom (number 9). Large bathroom with bath and modern, super efficient power shower. Our room overlooked a main road and was directly above the bar, but noise wasn't really a problem, even though it was Saturday night. Very central location, five mins stroll to shops and bars. Breakfast was good and... More 

Was this review helpful? Yes 1
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi Jayne, I'm glad you enjoyed your stay with us, thanks for the review. Hopefully we will see you again in the near future. Many thanks. More 

Newcastle upon Tyne, United Kingdom
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

Spent two nights in the hotel on an impulse to see Lancaster. Booked as a result of good reviews and was not disappointed. The staff were very attentive (e.g. offering fresh milk for the room's tea-making facilities) and knowledgable of the area. The room was good, beds very comfortable although the air condition unit had a mind of its own... More 

Was this review helpful? Yes 1
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi Peter, Thanks for your review and I'm really glad you enjoyed your stay with us. You aren't the first person to mention the taps and having just had a play with them myself I can confirm they are a little on the tricky side to work out! Style over substance but that's designers for you. I'm happy you were... More 

Oxford, United Kingdom
Top Contributor
115 reviews 115 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 15, 2015

We spent two nights at the Penny Street Bridge Hotel when visiting the University of Lancaster, which is a couple of miles out of town. The hotel is well placed for seeing city - a 15 minutes walk from the Castle. Rooms are reasonably spacious and nicely kitted out. Wi-fi works well. TV was stuck about 10 feet up near... More 

Was this review helpful? Yes 1
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi Alan, Thanks for the feedback - I'm glad you enjoyed your stay with us and were very happy with most aspects of it. Sorry that the mushrooms with breakfast weren't up to scratch - I'll pass this on to the kitchen. Many thanks. More 

Lima, Peru
Top Contributor
61 reviews 61 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 5, 2015

We stayed at the Penny Street Bridge hotel on our way back to Gloucester from Edinburgh. Since we were travelling with a baby, we thought best stop over in Lancaster for a night. We were happy to stay here because it was quite conveniently located. There is a Sainsbury´s local right opposite the hotel and it is in a convenient... More 

Was this review helpful? Yes 1
Joe R, General Manager at Penny Street Bridge, responded to this review

Hello, I'm very happy you enjoyed your stay with us and it's nice to get good feedback from someone as well travelled as yourself! Your point about the mini fridge is a good one - we try to offer the best possible service within our budget but this is an area that has been mentioned before and certainly warrants careful... More 

Senior Contributor
24 reviews 24 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 1, 2015

Very nice bistro-pub-hotel in the centre of Lancaster by the canal. Good location for the castle and shopping. Dinner in the bar was excellent and good value. Room was ok but small things such as the grouting round the bath could do with some attention (why do so many hotels not replace the waterproof grouting in their bathrooms..? It's such... More 

Was this review helpful? Yes 2
Joe R, General Manager at Penny Street Bridge, responded to this review

Hi there, Thanks for your feedback. Firstly I'm glad you enjoyed your stay with us, we take great pride in offering quality local food and ales. My apologies that the room wasn't completely up the standards we strive to provide, I have noted it and will attend to it promptly. Regards, Joe More 

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