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Royal Kings Arms Hotel

3.0 of 5 75 Market Street, Lancaster LA1 1HP, England
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Royal Kings Arms Hotel
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Royal Kings Arms Hotel
Royal Kings Arms Hotel
Royal Kings Arms Hotel
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53 reviews from our community

Traveler rating
    5
    18
    15
    9
    6
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10
22
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (53)
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    (8)
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is in the centre which is great and okay value for money. Needs a total re ramp to be worth the money. The breakfasts are horrible and you have to wait ages. Customer service skills could be a lot better than they are. I honestly think there are a lot better hotels out there that you would more... More

Was this review helpful? Yes
Newton Aycliffe
Senior Reviewer
9 reviews 9 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Been to this Hotel many times before and to be honest I wouldn't stay anywhere else but here in this amazingly friendly little party City. Ok its not gonna be winning any awards in the hospitality industry but then it doesn't pretend to be anything it isn't. What this Hotel lacks in modern touches, technology, and décor it certainly makes... More

Was this review helpful? Yes 1
Manager S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you for taking the time to leave us your thoughts following your stay. I am so happy to hear that our return guests are still finding that we meet their expectations. We look forward to seeing you again soon and thank you again for your kind comments. More

dublin
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 2 nights And Had a great time The staff couldn't do enough for you , I Understand this hotel is soon to go through a massive refurbishment to all areas ,All i can say is they've got Fantastic staff then once its refurbished to make this One of the best If not the best hotel in Lancaster... More

Was this review helpful? Yes
Manager S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you very much for your kind comments. I am sure that all the team will be thrilled to hear how their efforts have been noted and of course we couldn't agree more! We look forward to welcoming you back to the Hotel and we are confident you will be pleased with the transformation. More

Millom, United Kingdom
Top Contributor
118 reviews 118 reviews
62 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well-situated close to the city centre. It is reasonably-priced and the staff is both friendly and helpful. The single room I was in was very small although the bathroom was large. The hotel is in need of refurbishment although it appeared to be well-cleaned. The hot tap in the bathroom required some patience. All-in-all though the price... More

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Manager S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you very much for taking the time to review the Hotel. We are delighted to hear that you enjoyed your time with us and I will be sharing your views with the team. More

Norwich, England, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There is an air of faded grandeur about this hotel. But don't let that put you off. Because we were looked after wonderfully well by staff who really care about their customers. We had arranged for our luggage to be couriered to the hotel separately and the staff were amazingly helpful in storing it for us, and in dealing with... More

Was this review helpful? Yes 2
Manager S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you for taking the time to review the Hotel following your recent stay. I am delighted to hear you will be joining us again and I will be sure your comments with the team as I am sure they will be thrilled by your praise. We look forward to seeing you again soon. More

Manchester, United Kingdom
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 1 night..................thankfully that's all I'd booked for! First impressions weren't good, the reception area should sell the hotel, it did anything but. This hotel is in serious need of a makeover. I was last in this hotel 20 years ago at a function. I get the impression little has been done in those years... More

Was this review helpful? Yes 1
Beverley S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you for leaving feedback following your stay- I am deeply sorry to hear that you did not enjoy your time with us. I will be sharing your comments with our housekeeping as these issues should certainly not have happened. I am sorry to hear that the function disturbed you but can assure you that any smoking takes place in... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Room was noisy and music from nearby pub audible because of lack of double glazing. Dated and tired have been listed comments but that description is overly kind . Web site photos show curtains in dining room , but there were not any today....The smell of cigarette smoke pervades and the lift was not a pleasant prospect .Its quirkiness is... More

Was this review helpful? Yes 1
Beverley S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you for leaving your feedback following your recent stay. I would like to apologise for the disappointment you felt during your stay with us. I was on duty all weekend and would very much have liked the opportunity to talk through these points with you. As a city centre property we do suffer from the noises associated with being... More

Haifa, Israel
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Pros: The hotel is located 5 minutes from train station and city center, in front of the castle. So the location is perfect. The staff is very friendly and helpful Cons: The hotel needs a serious renovation The breakfast (10 GBP per person) doesn't worth a penny. The bed is extremely soft, so you can't really sleep on it.

Was this review helpful? Yes
Beverley S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you for your feedback. I am deeply sorry to hear that he charm of our hotel did not shine through for you but I am very glad to hear that the staff were professional and helpful at all times throughout your stay. More

Blackpool
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Centrally located,clean and good breakfast. Needs some TLC.quirky old lift. stayed a few times. The traffic is always gridlocked in town. Plenty of shops and a nice park on the hill .The lune aqueduct is a must to see.

Was this review helpful? Yes
Beverley S, Manager at Royal Kings Arms Hotel, responded to this review

Many thanks for leaving a review following your latest visit to our property. I am delighted to hear that you are a returning guest and that you enjoy your time with us. I will be sure to share your comments with the team and I am positive they will join me in welcoming you back again the next time you... More

East Kilbride, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed here for a midweek break. It was great value and the breakfast was hot and tasty. The hotel itself is dated inside although clean. The staff were friendly and helpful. The rooms could do with an update and double glazing fitted. The hotel is very central for the town centre and an easy walk to the water. There were... More

Was this review helpful? Yes
Beverley S, Manager at Royal Kings Arms Hotel, responded to this review

Thank you for your feedback and suggestions. We are delighted as a team to hear that you enjoyed your time with us. Like yourself we believe the owners of the property have seen the potential of the building and we would love to welcome you back in the future where you can see the changes that have been made. More

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Additional Information about Royal Kings Arms Hotel

Address: 75 Market Street, Lancaster LA1 1HP, England
Location: United Kingdom > England > Lancashire > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Kings Arms Hotel 3*
Number of rooms: 55
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Also Known As:
Best Western Lancaster

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