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Royal Kings Arms Hotel


Royal Kings Arms Hotel
Hotel class 3 of 5
75 Market Street, Lancaster LA1 1HP, England
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Traveler Reviews

60% Do not recommend
3.0 of 5 stars 41 reviews
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By trip type
All (41)
[ Date ] [ Rating ]
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3 of 5 stars
Chamoissiere 7 contributions
Serre Chevalier
Mar 14, 2009 | Trip type: Couples

We have just returned from a two night stay here, visiting our son who is a student there. It is in a great location for the town centre, however, the room was very small, there was hardly enough space to put our dog's bed on the floor. Being at the front of the hotel, which is on a busy junction,... more

Management response from
OHIML, General Manager

Please be assured that we do take your comments most seriously and I have discussed your comments in detail with our Head Housekeeper. I would like to thank you for your constructive comments as these will aid us with staff training and continued improvements.

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3 of 5 stars
Baszunia 3 contributions
Derbyshire
Mar 3, 2009 | Trip type: Family

Stayed at this hotel for a couple of nights with teenage children. Hotel is very central unlike most of the other big names which are right on the outskirts of town. Outside, very run down, in desparate need of a lick of paint. Inside much more presentable. There is good parking, again unusual for a central Lancaster hotel. Interior faded,... more

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3 of 5 stars
doug49 1 contribution
doncaster
Mar 2, 2009 | Trip type: Couples

My wife and I stayed Saturday the 28th February, and managed to book in early. At first glance you could see that this had been a nice hotel , but in places was looking tired. The only complaint that we would make was that the hotel was very very cold. Apparentley the heating had broken down, however they did supply... more

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2 of 5 stars
Manxie2009 1 contribution
Isle of Man
Feb 25, 2009 | Trip type: Solo travel

I only booked this hotel as I needed somewhere within walking distance of the railway station, but which would allow me to arrive after midnight, then leave first thing in the morning to catch another train. The room was ok, but grubby, and the tea making equipment had been left on the floor between the bed and the window, which... more

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3 of 5 stars
Manyhotels 10 contributions
Somerset
Feb 11, 2009 | Trip type: Business, Solo travel

I have stayed here on previous visits to the area, and had a reasonably good experience. It used to be quite a sophisticated little hotel back then, but this visit was less satisfactory. My alternative accommodation was fully booked, so I was obliged to take this as a second choice - it is at least convenient for the city centre... more

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4 of 5 stars
iantoes 20 contributions
cheshire
Feb 9, 2009 | Trip type: Couples

We have used Best Western all over the world since 2000, the reason we use them whenever we can is that regardless of the star rating you are assured that it will be clean, tidy and comfortable. This hotel is no exception to that rule, although due to its size probably always under some sort of renovation, it was clean... more

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2 of 5 stars
Will_S_1981 4 contributions
London
Nov 13, 2008 | Trip type: Business

Stayed for one night in November at the Royal King's in November. Positives - The location of the hotel is very good - right in the centre of Lancaster and only an easy walk to the station. The staff are friendly and helpful. Breakfast was fine. Negatives - the first room I was given hadn't been made up and the... more

Management response from
OHIML, General Manager

Thank you for your valuable feedback which will assist us in our on going maintenance programme and continued improvements. I sincerely hope we may have the opportunity of welcoming you back to the Best Western Royal Kings Arms in the future.

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3 of 5 stars
kat1978 27 contributions
England
Oct 31, 2008 | Trip type: Friends getaway

Booked with hotel direct after some problems booking online and when I explained this the helpful reception agreed to give me online price. On arrival at night couldn't spot the car park, but apparently this gets full quickly anyway. Ended up parking at the railway station long stay (£5 for 24 hrs, 2 mins walk away). Once again the receptionist... more

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3 of 5 stars
Fidgetus 6 contributions
England
Oct 17, 2008 | Trip type: Business, Solo travel

I stayed there despite hearing terrible stories about this hotel as they had a special deal for only £30 for a single room. And I was quite pleasantly surprised. The staff were friendly, and my room was clean and big, overlooking the city on one side and the castle on the other. The only problem was that the room was... more

Oh Dear!
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2 of 5 stars
clp01 1 contribution
lancashire
Oct 8, 2008

We arrived mid after noon, checked in and went to our room 209. the room have a very strange smell and was small and basic. the trouser press fell of the wall as my wife brushed past it. i found a porn magazine in one the drawers!!! the windows have secondary double glazing which slide open, in the space between... more

Management response from
OHIML, General Manager

Thank you for your constructive comments, which have been discussed with our Head Housekeeper and Head Chef. Please be assured that we do take your comments most seriously and they will be used in staff training and continued improvements.

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Royal Kings Arms Hotel Address

75 Market Street, Lancaster LA1 1HP, England