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Holiday Inn Lancaster

3.0 of 5 Caton Road, Lancaster LA1 3RA, England
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Holiday Inn Lancaster
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Holiday Inn Lancaster
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597 reviews from our community

Traveler rating
    123
    247
    135
    53
    39
See reviews for
177
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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There are newer reviews for Holiday Inn Lancaster
See the most recent reviews
Tipton, United Kingdom
1 review
5 of 5 stars Reviewed November 6, 2014

I was visiting the Lake District and decided to stop in this hotel with my family and we had a great experience the food, staff and facilities. There is a Starbucks which I love and the breakfast was great we had room service and the service was very efficient and the food was great value for money. Normally Holiday Inn's... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear addis23 I am delighted we have made your "HIT" list and I hope that means we will have the pleasure of welcoming you back again soon. Thank you for sharing your feedback and, of course, for the fantastic 5/5-star rating. Sincerely Francis Hindle General Manager More 

Inverness, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 4, 2014

We stayed for a couple of nights while visiting family in Lancaster which is only 5 mins away by car. The hotel is really easy to find just off the M6 and has ample free parking. The hotel kindly arranged for an extra bed in the room which was large enough to accommodate 2 adults and 2 teenagers easily. The... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear blakeyc Thank you for your comments and positive review, which is always very encouraging to get. I am glad you and your family enjoyed your stay, were comfortable and well looked after. I hope you will choose to stay with us again soon. Sincerely Francis Hindle General Manager More 

Top Contributor
68 reviews 68 reviews
52 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 4, 2014 via mobile

I've stayed in this hotel a few times before but not recently. My visit this time was a Sunday evening and the hotel was very quiet. Check in was easy but being a Platinum IHG member I thought as the hotel was so quiet a room upgrade would be offered but this didn't happen. The room I had was clean... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Craig B I am pleased that your stay at our hotel was a good one, although I have noted you felt the service you received on a couple of occasions could have been better. Your comments will be shared with the relevant managers for future training. In the meantime, thank you for taking the time to rate and review... More 

Isle of Man
Top Contributor
222 reviews 222 reviews
43 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed November 1, 2014

I arrived late, nearly midnight, having sailed over on the evening sailing from the Isle of Man. The hotel lobby and bar was still busy and I was given a warm welcome from the friendly staff at reception. I'd booked a dog friendly room at a cost of £61 plus £10 for the dog which I thought was a bit... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Buddysmum Thank you for your positive review and for your recommendation. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. Sincerely Francis Hindle General Manager More 

Douglas, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 29, 2014

We've stayed in the Holiday Inn a couple of times now as we find it to be far better than Premier Inn or Travel lodge. Granted it isn't the most modern of places and the decor is a bit dated in places, however it is clean and we have always found the staff to be courteous and friendly. When we... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear SparkyManx I was pleased you enjoyed your recent one-night stay and hear you will continue to choose to stay with us. Thank you for taking the time to share your comments and rate our hotel and services. Sincerely Francis Hindle General Manager More 

Portsmouth, England, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 28, 2014

I have just returned from a short break to Blackpool and we were put up in the Holiday Inn Lancaster. On arrival at 6.50pm our driver asked if we could have out evening meal at 7.30pm to allow us time to freshen up. We were told no this was not possible and we had to eat at 7pm, as another... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Valerie S Thank you for your review. We apologise that the food served in the restaurant fell below your expectations. We take our guest comments seriously and please be assured that all feedback is reviewed and acted upon to ensure we constantly improve. Though we would prefer you had a better experience at our hotel, we thank you for... More 

Brampton, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

i arrived to your Inn very late in the evening on October 9th. I was with the Trafalgar Tour that had been quite delayed due to an accident and terrible road congestion caused by other accidents. I had a tiring day and your staff was very friendly and stayed late to ensure we were fed. The staff went over and... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Patricia F Wow - what a super review! We do put guest satisfaction at the heart of everything we do so your comments are greatly appreciated. I am delighted that we will have the pleasure of welcoming you back when you return to Lancaster next year. Sincerely Francis Hindle General Manager More 

United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 27, 2014

Stayed here overnight whilst traveling South. I had phoned previously requesting a quiet room away from lifts and advised it would be midnight when we arrived. On arrival the Night Manager quickly sorted the registration and within minutes we were on the way to our room which was as we requested. The hotel (or at least our room) had undergone... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear SkiingTime I am delighted you appreciated your accommodation and the price you paid for it. Thank you for taking the time to post a review and rate your stay and I hope you will choose to stay with us next time you are in the area. Sincerely Francis Hindle General Manager More 

Pitlochry, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 27, 2014

we had a very enjoyable lunch when we stopped off on our way home, The staff were attaentive and professional. Our first selection on the starter menu was not available and the staff offered an alternative which proved to be first class same as the rest of the meal.

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear ch00chter Thank you for sparing the time to post a review and for rating us 5/5. I am delighted you enjoyed your lunch in our restaurant. Should you choose to visit again, I hope you will be able to stay longer and enjoy some of the other facilities available. Sincerely Francis Hindle General Manager More 

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

Stayed for one night with wife on 19/10/14.been here before and think everything is excellent.rooms are of a high quality and always clean.buffet breakfast in morning is of a very high quality and had plenty choice.if I had one criticism it would be quite high bar prices,but that's my choice to pay or not.without exception we found the staff to... More 

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Corinthian1 It's always great to receive such positive feedback from returning guests. Thank you for sparing the time to rate and review your stay and I hope it won't be too long before we have the pleasure of welcoming you and your wife back. Sincerely Francis Hindle General Manager More 

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Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn

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