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All 7 Lancaster hotels

Holiday Inn Lancaster

3.0 of 5 Hotel   |   Caton Road, Lancaster LA1 3RA, England
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Ranked #4 of 7 hotels in Lancaster
A recent review
4 of 5 stars reviewed 2 days ago
PDorrian Kilmarnock
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474 people have reviewed this hotel

Traveler rating
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    43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Kilmarnock
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here as part of a trip South, having spent the day in the Lakes - about 40 minutes from Bowness on Windermere. Picked this location on the basis that it had swimming pool. Was not disappointed, modest in size but a definite bonus. Service was good and we were delayed on slightly at a busy check in time. Room... More

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nr crewe
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from 2 nights at the Holiday Inn. Overall it was a good experience, clean rooms, beds and bathroom. Our standard room was updated to an executive but it had a connecting door and the idiots on the other side were noisy and stupid a couple of times. The food in the restaurant was good but as... More

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Great Yarmouth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Hotel rates as one of the highest in my estimation.... Very clean .....comfortable ... great rooms and the staff were brilliant.... I am a coach driver and belong to The League of Extraordinary Coach Drivers and use about 25 to 30 Hotels in a year and we get to see a lot the public DONT see.... But I say... More

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Chester, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the hotel the night before our daughter's wedding with some other family, the rooms were lovely and service excellent including breakfast which set us up for the day. The best thing was that I lost my mother of the bride dress! I had dropped it in the foyer during check in , I'm embarrassed to say that... More

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AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear Jane B Thank you for taking the time to share your feedback and please don't worry about your dress - our main concern was in locating it in time for your daughter's wedding, allowing you to look and feel your best for the special day. However, it is very nice of you to highlight the great customer service you... More

Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I only have one gripe and I will write it first. I booked the hotel as it had a spa attached - when I went to book it I was told it was closed Due to the "only " therapist being on holiday over the Easter Period??!! Not good. Apart from that - the hotel is lovely and clean. Staff... More

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AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear Rgak1 I appreciate your comments as this is our best resource for improving guest services. I completely understand your disappointment in not being able to have spa treatment during your stay and this is something I shall be reviewing with the health club team. In the meantime, thank you for staying with us and I hope we have an... More

cheshire
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff are very nice, friendly, accommodating and happy. Firstly our family room with 2 double beds, was nice and clean, good beds, pillows and TV, bathroom nice too. Pool area, bit on the small side, and pool was rather small/old fashioned basic, (actual pool and surround needs refurb/clean/decor.. it was just "ok" no wow factor ) but very glad to... More

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AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear jessica1 Thank you for taking the time to review your stay at our hotel. Your feedback will be used to make a difference. Sincerely Arpita Agili Operations Manager More

Skipton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

second visit to this hotel (in march) again nice stay and very comfy room, not sure what the difference was from last time on booking, but this stay if we wanted wi fi we would have to pay a small charge ! (should always be included in price at any hotel) staff again all very friendly and efficient , the... More

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AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear Andra52351 Thank you for taking the time to share your feedback and rate your stay. I'm delighted you had a relaxing stay with us and hope we will have the pleasure of welcoming you back again next time you're in the area. Sincerely Arpita Agili Operations Manager More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed in quite a few Holiday Inn, but this was worst experience. I have requested for river side family room but what we got was road side room where you will get lots of noise pollution if you open the window during summer. The rooms does not have fridge. The quality of mattress and pillows were very poor. The... More

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AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear noel_shah I am very sorry that your stay at our hotel did not meet with your expectations. However, thank you for taking the time to share your comments; we welcome all feedback, positive or negative. Sincerely Arpita Agili Operations Manager More

Carlisle, Cumbria
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed her recently for just the one night before a wedding. We arrived late but were greeted by a smiley face at reception, which was just what we needed after a long day! The lovely lady upgraded our room as there were no double bedrooms left, and the room was gorgeous. Large, spotlessly clean, modern, lovely... More

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AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear cathandpete Wow, what a lovely review - thank you very much for your fabulous comments. We love to hear comments like yours from our satisfied guests so thank you very much for taking the time to share them. I do hope we have the pleasure of welcoming you both back to the hotel soon. Sincerely Arpita Agili Operations Manager More

Inverness, United Kingdom
Top Contributor
71 reviews 71 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great room and service. Fantastic price given the facilities and availability of a pool. Evening meal was good, as was breakfast. Only gripe is there being no free wifi which most people expect these days.

Was this review helpful? Yes
AK_HILancs, Manager at Holiday Inn Lancaster, responded to this review

Dear fooooody Thank you for taking the time to share your feedback and for the 5/5 star rating. I hope we shall have the pleasure of welcoming you back to the hotel next time you're in the area. Sincerely Arpita Agili Operations Manager More

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Additional Information about Holiday Inn Lancaster

Also Known As:
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn
Address: Caton Road, Lancaster LA1 3RA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lancaster
Amenities:
Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Lancaster 3*
Official Description (provided by the hotel):
The Holiday Inn Lancaster enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offer s a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 
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