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All 7 Lancaster hotels

Holiday Inn Lancaster

3.0 of 5 Hotel   |   Caton Road, Lancaster LA1 3RA, England
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Ranked #4 of 7 hotels in Lancaster
A recent review
4 of 5 stars reviewed yesterday
bandsjohnson Manchester, United Kingdom
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533 people have reviewed this hotel

Traveler rating
    102
    220
    125
    47
    39
See reviews for
163
170
26
101
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Manchester, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We had an overnight stay on the 18th August. Ahead of a day trip to Morecambe. Myself, my friend and my 2 sons. A good location as just off the motorway, and close enough to walk into Lancaster along the cycle path. Our room was clean and comfortable, and we loved the pool and spa facilities. The children loved being... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We arrived at 12.30pm to be told " you can't check in it's too early, there are no rooms ready as we were full last night". I said I know the procedure but can we leave our luggage? The boy took our luggage but I had to ask for a receipt. Not a good welcome or first impression. Housekeeping was... More

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Oxford, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A convenient place for our purposes -a funeral in a nearby village. Alittle far from Lancaster itselfso not the best place if that is your aim.Had no opportunity to use pool etc. Service fine. I asked for a particular juice not available at breakfast and was given it at no extra cost. All staff very friendly and helpful.

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Norwich, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Friendly and helpful staff. Decent food at a reasonable price. We used this hotel as a less expensive alternative to Lake District hotels, and being almost on the M6 (which could not be heard from our room),we were only a short distance away.

Was this review helpful? Yes 1
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Reservations: could not reserve online with pet. 2 calls - still reservation wrong upon arrival; no pet & no double bed. Reception: could not be bothered with wrong reservation. Room: hallway carpet worn and dirty; room clean with advertised amenities; wifi would not load a web page - too slow, too weak of a signal; advise putting a warning on... More

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oldham, lancs
Contributor
11 reviews 11 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked in advance on a stop over prior to going to the South Lakes Safari Zoo. Two adults and 1 child, £82 for dinner, bed and breakfast. The hotel is pretty basic but clean with good facilities. For this price we also had use of the leisure facilities which were great. The pool was a lovely temperature and a nice... More

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear catait Thank you for choosing to stay with us. I am grateful for your detailed feedback as it helps us to identify the areas we need to concentrate on in order to ensure greater guest satisfaction. I have spoken with the Restaurant Manager regarding the less than satisfactory service you received and he has asked to be associated with... More

Tetbury, United Kingdom
Top Contributor
55 reviews 55 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

We decided to use this hotel as it is the closest to our destination ,in the Lake District. It was an easy check in ,but even though we are Platinum and stay over 70 nights each year in IHG hotels no upgrade was offered as the hotel was full. Fair enough but as we were staying 3 nights we would... More

Was this review helpful? Yes 1
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Toptown I am very sorry that we didn't meet your expectation. I will review your comments with the rest of the team and make improvements where required. Thank you for taking the time to share your feedback. Sincerely Francis Hindle General Manager More

Moira, United Kingdom
Top Contributor
196 reviews 196 reviews
69 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night at the B&B rate and found a spacious room at the back of the hotel alongside the Riverside Millennium footpath. The buffet breakfast was substantial including a pancake making station which we had not come-across before, everything was fresh and constantly replenished.. the hotel has direct access to the riverside path which leads to the aqueduct... More

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear GandC_UK Thank you for your great review and I am so pleased you appreciated your room and breakfast. I do hope you will choose to stay with us again. Sincerely Francis Hindle General Manager More

Taipei, Taiwan
Contributor
13 reviews 13 reviews
13 hotel reviews
3 of 5 stars Reviewed 1 week ago

The room was not clean properly . Bathroom still left used shower gel and shampoo from last guest.

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear JunoLin I am very disappointed to read your comments as it would appear that our housekeeping did not meet our usual high standards during your stay. Please be assured I shall speak with the housekeeping manager and his team and review your feedback. Sincerely Francis Hindle General Manager More

Poulton Le Fylde, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Generally a reasonable hotel, it was clean but décor was in need of renovation and updating. I booked two rooms for two nights (1st and 2nd August) but prior to our stay had to amend the reservation for one of the rooms to just one night and when my family member arrived to check in she was kept waiting at... More

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear RosemaryA14 I was disappointed to read of your dissatisfaction during your recent stay, particularly as we do try our best to accommodate our guests' needs. I will investigate the circumstances around your booking and see how we can make improvements for the future. In the meantime, please do accept my apologies for the dissatisfaction you experienced. Sincerely Francis Hindle... More

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Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Lancaster 3*
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Lancaster enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offer s a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 
Number of rooms
156

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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