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All 7 Lancaster hotels

Holiday Inn Lancaster

3.0 of 5 Hotel   |   Caton Road, Lancaster LA1 3RA, England
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Ranked #4 of 7 hotels in Lancaster
A recent review
4 of 5 stars reviewed yesterday
traveller123456277 Portsmouth, United Kingdom
  • Reviews (538)
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538 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Portsmouth, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

stayed here for 1 night. Efficient and friendly check in, plenty of parking, good food and a good room. Its just a 2 min drive from the motorway but heard nothing all night - apart from the other guests who seemed incapable of controlling their children in the corridor outside our room. Evening meal was served quicky and efficiently, though... More

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Southampton, England, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I wouldn't say it's the best hotel I've ever stayed in but it was very good. We checked in at the last minute as another hotel in Lancaster said they were closed that we had booked for the night. The Holiday Inn was stress free to sort out a room for the night when it was very late. The breakfast... More

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Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 1 night on a Saturday just to have break from kids etc.. The room was clean and tidy and a really comfy bed. Went for breakfast and was a great selection and seated quickly. Refill on coffee and tea whenever wanted, lovely. The only thing that let it down was 1 of the staff who literally swiped... More

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Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is situated immediately off Junction 34 of the M6 about 2 miles or so from central Lancaster. It has a large car park so no problems with parking. We received a friendly, smiling welcome at Reception, where the check-in was speedy and efficient (take a bow, Emily). We had an Executive Room, which was of a decent size... More

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Neil B I am so pleased you enjoyed your stay at Holiday Inn Lancaster and thank you for leaving such a detailed review for others to see. I hope we shall have the pleasure of welcoming you back soon. Sincerely Francis Hindle General Manager More

London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The rooms are standard Holiday inn (uk) rooms , they are clean tidy and basic with a not very comfortable bed. The Restaurent is fine and as it is a bit out of the town worth using lots of local specials. Staff were all helpful and friendly. Very near the motorway so a good place to break your journey.

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Curinor Thank you for taking the time to post a review; we welcome all feedback as it helps us to continually improve our services. Sincerely Francis Hindle General Manager More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had an overnight stay on the 18th August. Ahead of a day trip to Morecambe. Myself, my friend and my 2 sons. A good location as just off the motorway, and close enough to walk into Lancaster along the cycle path. Our room was clean and comfortable, and we loved the pool and spa facilities. The children loved being... More

Was this review helpful? Yes 1
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear bandsjohnson Thank you for leaving such a detailed review. I am delighted you and your family enjoyed your stay at our hotel and I hope we shall have the pleasure of welcoming you all back again. Sincerely Francis Hindle General Manager More

Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived at 12.30pm to be told " you can't check in it's too early, there are no rooms ready as we were full last night". I said I know the procedure but can we leave our luggage? The boy took our luggage but I had to ask for a receipt. Not a good welcome or first impression. Housekeeping was... More

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Sue3012 To allow our housekeepers time to turn round the rooms, we do offer check in from 2pm. Although the receptionist was therefore correct in what he told you, I will speak to him so he knows that he could have handled the situation better. Thank you for highlighting this. I am very sorry to read your comments about... More

Oxford, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A convenient place for our purposes -a funeral in a nearby village. Alittle far from Lancaster itselfso not the best place if that is your aim.Had no opportunity to use pool etc. Service fine. I asked for a particular juice not available at breakfast and was given it at no extra cost. All staff very friendly and helpful.

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear David12040David Thank you for sparing the time to review your stay at our hotel during this sad time. Thank you also for the positive feedback, particularly regarding our friendly and helpful staff. Sincerely Francis Hindle General Manager More

Norwich, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Friendly and helpful staff. Decent food at a reasonable price. We used this hotel as a less expensive alternative to Lake District hotels, and being almost on the M6 (which could not be heard from our room),we were only a short distance away.

Was this review helpful? Yes 1
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Celia S As you say, the hotel is conveniently located for exploring the Lake District, as well as the Yorkshire Dales, city and coast. I am delighted you enjoyed your stay and hope you will choose to stay with us again. Sincerely Francis Hindle General Manager More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Reservations: could not reserve online with pet. 2 calls - still reservation wrong upon arrival; no pet & no double bed. Reception: could not be bothered with wrong reservation. Room: hallway carpet worn and dirty; room clean with advertised amenities; wifi would not load a web page - too slow, too weak of a signal; advise putting a warning on... More

Was this review helpful? Yes
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear TONLINE_13 Thank you for your feedback. I am extremely sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely Francis Hindle General Manager More

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Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Lancaster 3*
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Lancaster enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offer s a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 
Number of rooms
156

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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