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Holiday Inn Lancaster

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Caton Road, Lancaster LA1 3RA, England
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Holiday Inn Lancaster
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Holiday Inn Lancaster
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667 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Normally this would be one night stopover en route for Wales but has so impressed us that we have come for a long weekend. The hotel itself is unremarkable as it is just like others in the chain but what sets this one apart is the staff. They are excellent in terms of professionalism, welcoming approach to guests and making... More 

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West Yorkshire
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here @ Easter for a mini break & can't fault the staff, who were attentive & friendly @ all times, even on the 1st night when the hotel was packed! Room large, bright, airy & clean & the bed & pillows were really comfy. The swimming pool was fab & so was the breakfast. Good little park area... More 

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Scotland
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As a news photographer we had occasion to call in and ask to park in the hotel grounds, so as to be near the M6 Heysham Links road development over a period of three days. We received every assistance, including passage through the hotel to access the site, and offered a Wi Fi facility. The whole experience was enjoyable, pleasant... More 

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Crewe, United Kingdom
Top Contributor
50 reviews 50 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I like to stop in Holiday Inns when I can as you can normally count on what you going to get. Not this one, the decor is a little tired, the staff under motivated and the whole place is not as good as even some of the express hotels. There is a big car park however,it!s a good walk for... More 

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Andy C Thank you for taking the time to post a review. I am delighted that you are staying at our hotel again next week as this will give us a chance to redeem ourselves and show you our usual standards of care and attention. Sincerely Francis Hindle General Manager More 

Reading, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is just like many of the other holidays inns, you know what you are getting if you like that it would be ok for you. The rooms and public areas are showing some age could do with an upgarde or at least a coat of paint. The hotel was full the only time this was a problem was breakfast... More 

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear 773ggf Thank you so much for your review of our hotel. Our staff takes great pride in delivering great customer service so they were disappointed to read that you experienced some issues at breakfast. The breakfast team have asked me to apologise on their behalf and hope this will not deter you from visiting us again. Sincerely, Francis Hindle... More 

Derbyshire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

beware as the pre authorization on your credit card as we noticed on checking in that ALL OF THE NUMBER SHOWED AND THE EXP DATE on departure the following morning had to re enter card in machine re enter pin then it printed the normal reciept but now showing only the last four numbers (this is what it should do... More 

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear p a Thank you for taking the time to post a review. Please let me reassure you that our guests' personal information, including credit card details, is treated securely and all such physical information is stored in a secure place with credit card numbers masked, truncated or encrypted. Sincerely Francis Hindle General Manager More 

bolton
Top Contributor
64 reviews 64 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay here when we visit Lancaster , Good choice help yourself buffet breakfast , Nice clean comfortable good sized bedrooms , outside sitting area and children's play park , swimming pool etc !!!! Bar and snacks . The hotel is set back from the busy main rd into the city centre , bus stops outside or a nice... More 

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear suzyQBolton I was delighted to read you love the hotel and had enjoyed yet another great stay. So I am delighted that we will have the opportunity to welcome you once again when you next visit Lancaster. Sincerely Francis Hindle General Manager More 

Newcastle upon Tyne, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped in this hotel Christmas eve on my way home. Nice rooms and nice breakfast in the morning. Didnt make use of any of the other facilities as i basically arrived at 1.00am and left at 10am But not bad for a quick stop over and cheap as chips too.

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear my_reviews_uk Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Should you choose to stay with us again, I hope you have more time to enjoy the facilities we have available here at Holiday Inn Lancaster. Sincerely, Francis Hindle... More 

Farnborough, United Kingdom
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On our way to scotland this was a good point to break the journey, close to the motorway it was easy to find. Plenty of free parking and a clean and tidy entrances was a pleasing sight! The room was clean, comfortable and had everything you need for a nights stay. Breakfast was served in the Restaurant and was delicious... More 

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Ellie L Thank you very much for leaving a feedback for others. It pleases me enormously that we met your expectations and I hope you will keep us in mind when you're next in the area. Sincerely Francis Hindle General Manager More 

Stowmarket, United Kingdom
Top Contributor
200 reviews 200 reviews
96 hotel reviews
297 helpful votes 297 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Drove down from Aberdeen and we chose this hotel for a one night stopover as we've been here before on a coach holiday. After the fiasco or incorrect key card programming at HIE Aberdeen Exhibition, the last thing we expected was a repeat performance from HI Lancaster, OK so we didn't get stuck in the lift here, just that only... More 

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AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear DaveJC I am very sorry to hear that you were dissatisfied with your stay at our hotel. This is not the experience we wanted you to have. If we had known you did not find the pillows in your room comfortable then we would of course have been happy to exchange them for different ones as we have a... More 

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