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All 21 Solihull hotels

Village Urban Resort Solihull

4.0 of 5 Hotel   |   The Green Business Park, Dog Kennel Lane | Shirley, Solihull B90 4GW, England (Formerly De Vere Village Solihull)
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Village Urban Resort Solihull
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Ranked #12 of 21 Hotels in Solihull
A recent review
3 of 5 stars reviewed 5 days ago
poolaboy pontypool
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552 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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pontypool
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here 2 years ago in an "Upper Deck" room which was very nice, we went back for a weekend break 20th to 22nd Feb. also in an "Upper Deck" but the rooms seem to have shrunk!!! The room was small, dark, noisy(thats the people next door), & only one storage drawer, so once that was full everything had... More 

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Christchurch, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a weekend at the Village Solihull and must say it was absolutely faultless.. The staff were friendly and helpful. Rooms spotless and plenty of room for the 4 of us. Ate in the restaurant Friday evening, very busy but food was worth the wait. Staff very apologetic for delay. Breakfast both mornings was first class.... More 

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Leeds, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked this hotel at 1pm and arrived at 4pm as decided to travel and stay over at the last minute as was visiting the NEC Birmingham, Room was very nice and airy stayed in room 402, rooms at the village are always immaculate and nice size rooms. Had evening meal in the victory pub on site which was enjoyable and... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Samdaz1408 Many thanks for your recent review following your stay with us. Both myself and the rest of the team are delighted to read such great comments, on how much you enjoyed your overall experience. We have a number of offers and packages available throughout the year that represent amazing value for money so please be sure to keep... More 

Birmingham, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Stayed for 1 night for a comedy night and buffet. Good night plenty of laughs, drinks were reasonably priced, room was very good clean and tidy. Only negative point was that the 24hr snack service only had crisps which is not good for a Saturday night but the local pizza shop delivers in about 20 minutes.

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear PaulWiley Thank you for your recent review following your stay with us. We are pleased to hear that overall you enjoyed your stay, I can assure you that the negative points you have raised will be communicated to the relevant departmental heads so that they are made aware of them. We look forward to welcoming you again soon. Kind... More 

UK
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay here a lot on business. The hotel its self is very nice indeed. The staff are great. But, it's poorly managed and feedback doesn't seem to help. Most of last summer the air-con didn't work, yet the staff on reception were (I assume) told to say it was just in certain rooms. It wasn't the whole system had... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear BobbyZap Many thanks for your feedback regarding the Village Urban Resort Solihull. Since I took over the hotel 12 months ago we have strived to seek improvements across all departments in light of our guest feedback. The issue of air conditioning has been raised on numerous occasions both too cold in winter and too hot in Summer. in the... More 

Mansfield, United Kingdom
Top Contributor
90 reviews 90 reviews
66 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second stay at this hotel. It is easy to find and well signposted from the A34. There was only one or two parking spaces available when we arrived around 7pm. Parking is free. Check-in: there was a slight queue and only one receptionist working. She was very helpful once we made it to the front of the... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear SwedeAbroad Thank you for your feedback following your less than satisfactory experience with us that left you disappointed with your overall hotel experience. Receiving guest feedback is critical for us to ensure we know from our guests point of view when we are not delivering and on this occasion it is clear that we have failed to deliver our... More 

London
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights with extended family (17 of us in total). Boasts excellent pool and gym facilities, and both breakfast and dinner were good quality food. Rooms are nice, bed was slightly uncomfortable but that was the only negative, TV has good choice of channels. Staff more than made up for mistake with desert, offering complimentary drinks and... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear HarryNeale93 Many thanks for your recent review following your stay with us. Both myself and the rest of the team are delighted to read such great comments, on how much you and your large party enjoyed your overall experience. Our staff are definitely a credit to the hotel and will always be thrilled to hear such good comments about... More 

Malton, United Kingdom
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Came to trade show near here and booked here after reading reviews on here. Good value and nice clean rooms and good breakfast. Beds comfortable only two points would make is had a child next door who kept us up all night so maybe more sound proofing and also cleaner walked into room at 8am to clean room when still... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Rachels Many thanks for your recent review following your stay at the Village Urban Resort Solihull. We are delighted to read that overall you had an enjoyable stay with us and that we were able to ensure that your stay was great despite a few minor issues you experienced. We look forward to welcoming you again soon. Kind Regards... More 

Hartlepool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here again over Valentine's weekend and once again we couldn't fault it. Please read my previous review regarding the room and facilities. ..nothings changed. ..no complaints. We had a lovely meal on Friday night in Verve restaurant, the staff were very very busy because of the Valentine's special menu so we did wait longer than usual to be served... More 

Was this review helpful? Yes
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Chard0 Thank you for taking the time to give us such a fantastic review following your recent stay. Both myself and the team were delighted to read such great feedback, as it is always refreshing to hear when we have been able to exceed our guest expectations. I will be sure to pass on your comments to the rest... More 

Veldhoven, The Netherlands
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having stayed here several ti Mrs the rooms are fine and the staff are helpful. But yet again cold breakfast. I hate warm to cold bacon and sausages. Not nice. Also the lighting is so dark. I agree with it being cold in some of the areas.

Was this review helpful? Yes 1
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Helenpearce Thank you for your recent feedback following your stay with us. Having read through your feedback with our Head Chef I can only apologise for us failing to deliver our usual high standards when it comes to our breakfast. These areas will definitely be looked at to be improved immediately. We do hope that you consider visiting us... More 

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Additional Information about Village Urban Resort Solihull

Address: The Green Business Park, Dog Kennel Lane | Shirley, Solihull B90 4GW, England (Formerly De Vere Village Solihull)
Location: United Kingdom > England > West Midlands > Solihull
Price Range (Based on Average Rates): $
Hotel Class:4 star — Village Urban Resort Solihull 4*
Number of rooms: 128
Reservation Options:
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Also Known As:
Village Prem Solihull Hotel Solihull
Hotel Style:
#3 Romantic Hotel in Solihull
#5 Luxury Hotel in Solihull
#7 Business Hotel in Solihull

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