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Village Urban Resort Solihull

The Green Business Park, Dog Kennel Lane | Shirley, Solihull B90 4GW, England (Formerly De Vere Village Solihull)
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Village Urban Resort Solihull
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Ranked #14 of 24 Hotels in Solihull
A recent review
3 of 5 stars reviewed yesterday
DavidHGlasgow
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594 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
37 reviews 37 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

A few miles from Birmingham Airport this is an average Hotel. Room ok size wise but bed quite small, not particularly comfortable, noisy air con and absolutely no sound insulation between rooms meant not the best sleep. Friendly and welcoming reception staff but overall very average.

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Spotless amazing room, big and comfy, although I couldn't sleep properly for 3 nights because of the air vent. There's always that howling sound coming from the big air conduct by the door, (never seen anything like that on any other hotel). It's very disturbing at night, when you're trying to get some sleep, but you keep hearing that background... More 

Was this review helpful? Yes 2
Portsmouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Can't fault the hotel reception staff helpful, room lovely, we had a 2 night deal with dinner and breakfast which was well worth the money and the waiting staff were friendly, alcohol a bit pricey but no different from any other hotel, all you can eat breakfast was hot and fresh, evening meal we could have either set menu or... More 

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Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Lynda D, Thanks for your review, glad you had a good stay - we do have fixed childrens swim times. You should be able to sneak in at a less busy time next time you visit, the times are displayed near leisure reception or one of our team will be able to advise. Regards Heather More 

Birmingham, England
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

For a one night stay on the outskirts of Birmingham, this hotel is OK. The room was clean and comfortable with a good bed which allowed for a good night's sleep. The hotel in general isn't brilliant. The reception area could do with a refresh and the bar area is soulless and noisy (not everyone wants football at full volume).... More 

Was this review helpful? Yes 1
Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Reviewer, Thank you for taking the time to voice your opinion. All feedback is of value to us - our public areas are due for a refresh soon - I therefore hope you will find them more to your liking. Best Regards, Heather Hoskins, General Manager. More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a night whilst visiting family. The hotel is clean and modern and the bar is nice with decent food. The staff were friendly and breakfast was great! Not sure what else you could want. Never used the gym facilities but was pretty impressed with the hotel.

Was this review helpful? Yes 2
Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Cladea 1, Thank you for posting your review - glad you had a good stay. Hope to welcome you back soon. Regards, Heather Hoskins, General Manager. More 

Solihull, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

as a member of this gym i am disgusted at what happened today ,on arrival i walked though and theres a child sitting on the counter ?,next i go into the locker room ,all lockers need a lock now ? so anyone could snip the lock and steal the place was filthy bags on the floor tvs not working ?walk... More 

Was this review helpful? Yes 3
Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear tommy0121, Thank you for taking the time to post your review. As you are aware I responded to your facebook post which is as this - as soon as I received it. I have discussed in lenghth the situation with the Leisure Club Manager and as I said I am more than happy to discuss with you as I... More 

Atlanta, Georgia
Top Contributor
55 reviews 55 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not knowing the brand, I did not have high expectations. When I arrived, I was pleasantly surprised. The room was spacious for its size, the shower was very nice. The food and restaurants offered plenty of options, and the access to the gym and spa facilities was impressive. Overall a very nice place to stay.

Was this review helpful? Yes
Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear MisterOXAtl, Thank you for taking the time to post your review. I am glad to read that you had a good stay. Regards, Heather Hoskins, General Manager. More 

Solihull, England
Top Contributor
134 reviews 134 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I enjoyed a 3 course meal in the Verve Grill. Starters of fried brie and mushrooms on toast were very good indeed; mains salmon and new potatoes (but far too many!) and belly of pork also good. Wine choices excellent. Our young waiter Ollie looked after us in a reserved but competent manner.

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Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear MMike_7, Thank you for posting your review following your recent meal in our Verve Grill. We are in the process of making changes to this dining area and hope that you will find it improves the general ambience. Ollie will be pleased that you found his service to be competant. We look forward to welcoming you back in the... More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

drinks very expensive £5.05 for a pint of cider. Dance floor too small and because there was eight of us we felt the table was a table for six felt too squashed. Other than that cant fault the hotel. Good night overall.

Was this review helpful? Yes
Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Brownie m, Thank you for reviewing your recent stay and 'Boogie Night' - glad to read yuo had a good overall stay. I will ensure our events manager has your comments regarding table allocations for future events. Best Regards, Heather Hoskins, General Manager. More 

Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

If you're on business looking for a hassle free hotel whereby they staff reception will know how to process your booking, payment and ensure that you can access your room at all times this is not the place to stay. Having booked here for a week on a flexible stay room rate I was shocked when I returned to my... More 

Was this review helpful? Yes 2
Heather H, General Manager at Village Urban Resort Solihull, responded to this review

Dear TW, We have been made aware of single transaction whereby a guest guaranteed several reservations and this was resolved. Please contact one of the email addresses below for this to be investigated for you. heather.hoskins@village-hotels.com or sarah.rees@village-hotels.com Heather Hoskins, General Manager. More 

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