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Village Urban Resort Solihull

The Green Business Park, Dog Kennel Lane | Shirley, Solihull B90 4GW, England (Formerly De Vere Village Solihull)
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Village Urban Resort Solihull
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Ranked #13 of 24 Hotels in Solihull
A recent review
3 of 5 stars reviewed 2 days ago
Jenny H London, United Kingdom
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570 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The car park is big , the hotel is modern , the staff at the desk cheeky and efficient ! The rooms are what you would expect , but nothing extra . No biscuits , no shampoo or bar of soap . The pool , leisure club facilities and free Wi-Fi , fine . The food in the restaurant horrendous... More 

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Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I came in to explore the new menu as a regular customer, I was delighted to discover that the two staff members, Emily and Melissa, were enthusiastic and knowledgeable about the new food options available. They were very accommodating and polite. It really made me feel comfortable and at home as a sole diner. Would definitely recommend!!!

Was this review helpful? Yes 1
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Chris O Thank-you for taking the time to post a review following your recent experience at the Public House Village Solihull. We were delighted to read that you had an enjoyable time and took advantage of our new menu offering. I will be sure to pass on your comments regarding the team member sot the Public House Manager who... More 

Aylesbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I must say before my moan that the room that we were finally put in (the one I booked) was great. Lovely bathroom and an okay size. The gym and pool were both great and suited mine and my partners needs perfectly. Additionally breakfast and the BREAKFAST service was great. However, I cannot say the same for the reception staff.... More 

Was this review helpful? Yes 1
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Twixxie120NB Thank you for your feedback following your less than satisfactory experience with us that left you disappointed with your overall hotel experience. Receiving guest feedback is critical for us to ensure we know from our guests point of view when we are not delivering and on this occasion it is clear that we have failed to deliver our... More 

Cheshire
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Slightly confused check in. We were offered the upgrade for an extra cost but after looking at the upgraded room and our original booked room we opted to stay where we were. Not sure that the "extras" are worth it. Ordering room service was difficult. No one would answer the phone. Finally my husband actually went down to the bar... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear TillyAnnCheshire Thank-you for your recent review following your stay at Village Solihull, we are very disappointed to read that your overall experience was not up to our usual standards. It seems on a number occasions we have failed to deliver our usual high standards of products and customer service, I can assure you these area's will be addressed by... More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent having ample parking space. Plus you're not limited to stay in the coffee shop. You can take your laptop and coffee and work in the reception area. There's a gym, a pub and Italian restaurant too.

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Jas K Thank you for your recent feedback following your recent visit. We are delighted to read that you had such an enjoyable stay and that in particular you enjoyed our onsite Starbucks. I will be sure to pass on the feedback to the Starbucks team as they will be thrilled to hear such comments. We hope to welcome... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Ate here yesterday for the 2:30 sitting for the mothers day lunch! Well where to start! We waited in the foyer for the doors to open, once opened we had to fight our way I'm through the crowds to our table. We were introduced to our waiter who was polite and took our drinks order and explained the format to... More 

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Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Sarah T Thank you for your feedback following your recent Mothers Day Sunday Lunch experience with us. It is clear that we have failed to deliver our usual high level of service and products form our Verve Restaurant. I have communicated this feedback to our Verve Restaurant Manager who was highly embarrassed to hear such feedback, he will of... More 

Boston, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed at Coventry resort last month and having a wonderful experience there we decided that as we had a business meeting in Solihull we would try this one. First impressions on arrival were good. Receptionist friendly and helpful. Upperdeck room on 4th floor smaller than the room in Coventry but still very nice. Only issue was that it was... More 

Was this review helpful? Yes 1
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Jackie H Your positive comments relating to your recent stay have been well received by the whole team. It really is a boost and great for team morale. We really do try very hard to exceed our customer’s expectations and your positive re-enforcement has a placebo effect! Likewise we must learn from our critics and focus on improvement through... More 

Birmingham, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never before felt compelled to write a review on here but the experience of a Mothers Day lunch in the restaurant here was appallingly bad. For starters, the main issue with the lunch stems from the fact they do lunches in blocks. There was a large queue of hungry customers all waiting to get into the restaurant at... More 

Was this review helpful? Yes 5
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Paul T Thank you for your feedback following your recent Mothers Day Sunday Lunch experience with us. It is clear that we have failed to deliver our usual high level of service and products form our Verve Restaurant. I have communicated this feedback to our Verve Restaurant Manager who was highly embarrassed to hear such feedback, he will of... More 

Wolverhampton, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was our second visit to the urban village at Solihull. Can't fault anything really, the rooms are spacious, clean and modern. The staff are welcoming and friendly. The breakfast is great too, with a great variety to choose from. We will definitely return.

Was this review helpful? Yes 1
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Rebecca M Thank you for your recent feedback following your stay with us. We are delighted to read that you had such an enjoyable stay with us and that the facilities that we provide satisfied your needs throughout your stay. I will be sure to pass on your feedback to the rest of the team. We hope to welcome... More 

Contributor
14 reviews 14 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having previously enjoyed stays at various other Village Urban Resorts we had an overnight stay here recently on DB and B terms but feel that the standards here were lower than we had previously experienced. After arriving in our room, we found the heating to be faulty and reception, who were most charming and helpful, requested housekeeping to visit. However,... More 

Was this review helpful? Yes 1
Giles H, General Manager at Village Urban Resort Solihull, responded to this review

Dear Destinators Thank you for sending feedback following your recent stay at the Village Urban Resort Solihull. We are always keen to receive any type of guest feedback, although it is never encouraging to receive negative comments this information is vital to monitoring our guests experiences and understanding when we have fallen short of meeting our guest expectations. I will... More 

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