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Village Urban Resort Birmingham Walsall

Tempus Drive | Tempus Ten, Walsall WS2 8TJ, England (Formerly De Vere Village Birmingham Walsall)
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Village Urban Resort Birmingham Walsall
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Village Urban Resort Birmingham Walsall
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461 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
  • All months
    (461)
  • Mar-May only
    (134)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (91)
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Wolverhampton, United Kingdom
3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We visited the restaurant within Village Hotel Walsall on a Sunday afternoon in June 2015 and was looking forward to a lovely Sunday dinner - we got Sunday dinner (well, some of it) but it wasn't lovely and neither was the welcome. We were taken to a table and asked for our drink choices and a waitress came back a... More 

Was this review helpful? Yes
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I spent our wedding anniversary here on the 14 June, Another top quality stay, We stayed in the upper deck, The room was excellent, very clean and comfortable, The tele's a bit temperamental but once you get the hang of it it's pretty good. The bar and surroundings was very good, The breakfast was really good, a... More 

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Nottingham, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for a bank holiday weekend to visit with family. Being a member of the Village and staying at a few of the chain throughout the UK, I was confident that this was a good, safe choice for a good weekend. The first impression was good, the outside was clean with a large car park. The entrance and reception... More 

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear Deejay_7701 Thank you for taking the time to feedback to us on your recent stay. I am sorry on this occasion you were disappointed with our Upperdeck room and some of our standards. The offering in the room was changed earlier in the year to the voucher system. Having reviewed the feedback from guests the company will be changing... More 

Somerset, United Kingdom
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Having attended a conference here in May, I was less than impressed with service, catering and housekeeping. Following my submission of a less than favourable review to Trip Advisor, I was contacted by the GM who listened to my concerns and offered to review both catering and housekeeping in preparation for our next event. This review has been removed due... More 

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear JML525 Thank you for taking the time to feedback to us on your recent conference. I was very pleased that we were able to use your constructive feedback and work with you to ensure your conference was a success. It was very encouraging to learn that and you and your delegates had a positive experience when you were here.... More 

1 review
3 of 5 stars Reviewed 1 week ago

Food ok.room a little tired.surrounding area desolate and lacking in basic amenities with a threatening atmosphere .car required .staff extremely helpful and attentive.prices in bar and grill are reasonable and can be busy early evening

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear Daniel C Thank you for taking the time to feedback to us on your recent stay. I was pleased to learn that you found the staff extremely helpful and attentive and our prices reasonable. I do hope you consider staying with us again, we have the option to upgrade to our Upperdeck rooms which have the complete Sky package,... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed in the village for the past 2 years, considering this is my first time in Walsall village, I have really enjoyed my time. All the staff were very welcoming and the food was amazing! Defiantly will be back soon, thank you all so much especially the chef Luke who really excelled him self and was very polite... More 

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear Dwayne-Fabulous E Thank you for your review and your positive feedback. I am delighted to hear you enjoyed your stay with us and found the staff amazing. I have passed on your positive comments to the team. We look forward to welcoming you back to the hotel very soon Kind regards Martin Jorgensen General Manager More 

York, Yorkshire
Level Contributor
93 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at village in bury & Leeds and both were much better. Poor reception staff who seem very disengaged and unhelpful. They have now decided to add a £5 charge to use the gym !!!! What a rip off, yes book direct and it's free but I didn't want to and was not made aware of this. The... More 

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear traveller-1503 Thank you for taking the time to feedback on your recent stay. Please accept my apologies for the issues you experienced during your stay with us. I would like the opportunity to discuss this with you in more detail; if you can e mail me on martin.jorgensen@village-hotels.com with your contact details I will call you. Kind regards Martin... More 

Travelers are raving about these Walsall hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed for one night, i was allocated a disabled room rather than what i booked, the room was grubby and not very well cleaned with grey badly laundered stained and marked linen and a 'towel' [yes 1 singular towel] there is no air conditioning in this modern hotel and the room was very hot and stuffy. I arrived fairly late,... More 

Was this review helpful? Yes 3
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear Tony M Thank you for taking the time to feedback on your recent stay. Please accept my apologies for the issues you experienced during your stay with us. I would like the opportunity to discuss this with you in more detail; if you can e mail me on martin.jorgensen@village-hotels.com with your contact details I will call you. Kind regards... More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I'm not reviewing the hotel as I wasn't staying at the venue, I'm only reviewing the food and the restaurant/bar area. The hotel is lovely and relaxing, the bar and restaurant are clean. The staff were wonderful, we found them to be very helpful and friendly, in fact they were a delight all round. The food was nice, we both... More 

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear LCJuce Thank you for your review and your positive feedback. I am delighted to hear your enjoyed your meal and found the staff wonderful. I have passed on your positive comments to the team. We look forward to welcoming you back to the restaurant in the future Kind regards Martin Jorgensen General Manager More 

Oundle, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed twice in the last month. Room Service menu is not good at all. Also, very basic tv channels 1-5 with a couple of sports and a children's channel. For the price paid, there is much better value around.

Was this review helpful? Yes
Siobhan C, General Manager at Village Urban Resort Birmingham Walsall, responded to this review

Dear AClark78, Thank you for taking the time to feedback on your recent stay. I am sorry you felt on this occasion your stay wasn’t value for money. In terms of the room service menu I pleased to advise you that a more extensive Room Service menu is due to be introduced in July. For a more extensive range of... More 

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