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Mercure London Watford Hotel

A41 Watford Bypass, Watford WD25 8JH, England
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Mercure London Watford Hotel
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Mercure London Watford Hotel
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459 reviews from our community

Traveler rating
    66
    133
    137
    73
    50
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Invergordon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

Arrived on Sunday afternoon 24th May for 2 nights so I could go to Wembley Stadium for Boro's play off final against Norwich. Checked in was good as it was a quiet time of day 16.00 hrs. Was assigned a double room 3352. The receptionist gave me my keycard which had instructions of how to find my room on the... More 

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manchester
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel for 2 nts. The hotel did exactly what it said on the tin. Rooms were clean but fairly small and basic. Bathroom very small indeed. Breakfast was average but unorganised. The brasserie a la carte menu was a redeeming reature, food was very good from this menu. Swimming pool/Sauna/Jaccuzi - again all average, nothing wrong with... More 

Was this review helpful? Yes
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Kelly_P1984, Thank you for taking the time to express your thoughts and concerns. It is unfortunate that this visit was a disappointment on several aspects especially with your experience in breakfast area. We take all reviews negative or positive very seriously and we will use the points you have raised to improve on what we can offer. Thank you... More 

Warwickshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Bedroom adequate, Swimming pool small but acceptable. Staff mostly pleasant but as a member of a coach party here for a 2 night stay I witnessed chaotic, low grade dining experience. We experienced a self service 'pop up' style service in a depressing upstairs conference room. The food was very poor and supplies of (serve yourself) cutlery, plates, serviettes etc... More 

Was this review helpful? Yes 1
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Christine W, Thank you for taking the time to post a review on TripAdvisor. Please accept my apologies for the elements of your stay that were not to your satisfaction. It is certainly disappointing to read that we did not deliver on a truly great guest experience. I along with the hotel management team review all guest comments to... More 

Chester, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great bed, which was very comfortable - good WIFI, good bathroom. Very clean. Liked the fresh decor Need to get a new toaster as only does one side of the bread! Good rib eye steak. Fish & chips very average

Was this review helpful? Yes
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Noblesness, Thank you for taking the time to post a review to the TripAdvisor community. I am delighted to read that your found our beds very comfortable. I have shared these comments with them today. Please accept my apologies for the elements of your stay that were not to your satisfaction. It is certainly disappointing to read that we... More 

huddersfield
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Things started badly and got worse. Arrived and was given the room key, on opening the door the room was in darkness and there was a mound in the middle of the bed. It appeared that someone was already in bed. Keep in mind I am a female traveling alone and its 10pm. After speaking and getting no response I... More 

Was this review helpful? Yes
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Stonefielder, Please accept my apologies for the elements of your stay that were not to your satisfaction. It is certainly disappointing to read that we did not deliver on a truly great guest experience. I along with the hotel management team review all guest comments to ensure we can rectify any shortcoming that are experienced so please be assured... More 

N E Lincs
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a one night stay and cannot understand so many negative comments from guests. The room was clean bright and the bed was comfortable. There were all the usual things, such as hairdryer, kettle and TV. The room also had iron and ironing board, which is not always standard. There was plenty of hanging space and clothes hangers.... More 

Was this review helpful? Yes
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Holidaymad2, Thank you for taking the time to post a review to the TripAdvisor community. I am delighted to read that you had such a great stay and I have shared your comments with the wider hotel team at our morning meeting today who were equally thrilled to read your comments. Thank you once again and we hope to... More 

Senior Contributor
42 reviews 42 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped here through work I had read a few reviews so was quite sceptical but how wrong we were pleasant reception /bar staff food was of good quality and didn't have to wait very long . I asked for a recently decorated room which I got which was clean and fresh bathroom amenities also good . The gym is great... More 

Was this review helpful? Yes 1
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Ian G, Thank you for taking the time to post a review to the TripAdvisor community. I am delighted to read that you had such a great stay and I have shared your comments with the wider hotel team at our morning meeting today who were equally thrilled to read your comments. Thank you once again and we hope... More 

Top Contributor
54 reviews 54 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night whilst visiting the Warner brothers studio tour. The check in was quick and friendly. The lady on reception was very helpful. When we got to our room it was clean, however very tired and dated. The decor had been patched up, there was a wine stain on the floor by the bed, and there was... More 

Was this review helpful? Yes
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Mel E, Thanks for taking the time to write a review of our hotel. I'm glad that you found our room cleaned and staff friendly. However, we're sorry that some facilities in the room fell short of your expectations. We appreciate the candid feedback we receive and welcome any opportunity to improve. I do hope you will return to... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked the cheapest rate available, which wasn't the "gold loyalty card" rate (nice way to reward frequent customers Accor!) - this rate included a spa treatment and a welcome gift.... now to be fair I wouldn't have used the spa treatment, but it would have been nice to have been offered it... but I was intrigued by the welcome... More 

Was this review helpful? Yes 1
Allan P, General Manager at Mercure London Watford Hotel, responded to this review

Dear Jon K, Thank you kindly for your comments. I do apologise for any inconvenience caused you. We have taken your feedback fully on-board and corrective actions have been taken. Please be assured this is not indicative of our usual standards. I have sent you a private email with the follow up on the points raised. Kind regards, Allan More 

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