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Thistle Brands Hatch

Brands Hatch, Dartford DA3 8PE, England
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Thistle Brands Hatch
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Thistle Brands Hatch
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387 reviews from our community

Traveler rating
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    82
    59
    20
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46
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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London
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for one night as part of a spa break, from the moment we checked in the staff were polite and helpful. The room was a good size and the gym, spa facilities top notch. We had a meal in the evening included in out package and there was a lot of choice even for a fussy vegetarian amongst us!... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear BuXt0n, Thank you for taking the time to write on tripadvisor and I am so pleased to here you enjoyed your stay with us, and the facilities of the hotel. I will be sure to pass on your comments to the team. Kind Regards More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

I've been here yearly for 4 years with friends and kids. It's clean, well looked after. Everything you'd expect of a big chain physically and in terms of facilities. Food is good. What really makes this place worth coming back to is that the service is really great. These are staff who smile a lot, even when cleaning plates away... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear DanTaylor999, Thank you for your review and kind comments, I will be sure to pass these on to the team so as to motivate them to continue their hard work. We look forward to welcoming you back for a 5th year int he near future. Kind Regards More 

Louth, United Kingdom
Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here mid week my husband had a track day the next morning so we decided toto stay over the night before.The welcome was good they asked if we had stayed before we said no and they were very happy telling us or way around.We booked in the resturant the meal was excellent.the bar was a bit expensive but... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear Karen L, Thank you for your review, and I am so pleased to hear you enjoyed your stay at Brands Hatch. I will ensure the team are aware of your positive comments. Kind Regards More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Welcome wasn't and greatest not very friendly girls at check in.. not a bad place to stay the room was a bit disappointing we was given a disabled room, the restaurant food was very good, the spa was nice and the young girl was very friendly who helped us. We would come back but only on a deal again..

Was this review helpful? Yes 1
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear Tracey A Thank you for your review and I am sorry you didn't find the reception team very friendly - they usually pride themselves on their approach-ability and welcoming nature. I was pleased to hear you enjoyed the spa facilities and treatments, we look forward to welcoming you back. Kind Regards More 

York, United Kingdom
Top Contributor
54 reviews 54 reviews
40 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights in a family room. check in was smooth but no direction on lifts/breakfast/gym etc Room a good size with 3 single beds. Hot drink facilities and basic bathroom mini items. TV was poor quality reception unwatchable. Wifi free and worked fine. Ate in bar and restaurant food of an ok quality - bar man really... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear Wrighty0, Thank you for taking the time to write on tripadvisor - I will pass on your comments regarding the bar staff to the team. We are currently reviewing our TV offering, and hope to have this improved in the near future. We look forward to welcoming you back in the future. Kind Regards More 

Meopham, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I went to the Thistle 4 years ago for a Christmas party and the food was truly dreadful! So after being asked to organise an event at the hotel, i approached with reservations. Wow what a change! The new management team in 9 months have made some fantastic changes including refreshing bedrooms as well as hugely improving food standards. This... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear ClaudiaLJH2806, Thank you for your review on tripadvisor and I am so pleased you enjoyed your function at the hotel and have seen the positive changes we are making to the hotel. I will be sure to pass on your comments to the team members, to motivate them to continue their hard work. We look forward to welcoming you... More 

Meopham, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 21, 2015

I went to the Thistle 4 years ago for a Christmas party and the food was truly dreadful! So after being asked to organise an event at the hotel, i approached with reservations. Wow what a change! The new management team in 9 months have made some fantastic changes including refreshing bedrooms as well as hugely improving food standards. This... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear ClaudiaLJH2806, Thank you for your review on tripadvisor and I am so pleased you enjoyed your function at the hotel and have seen the positive changes we are making to the hotel. I will be sure to pass on your comments to the team members, to motivate them to continue their hard work. We look forward to welcoming you... More 

Acle, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 19, 2015

Stayed one night at this hotel with partner who stays regularly for work.. The room was ok,clean and tidy with plenty of tea,coffee sugar and milk. It was cool when we arrived in the room but the heater did raise the temperature in time. It was also a very quiet room,we did not here noise from other rooms. Wi if... More 

Was this review helpful? Yes 1
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear Kim J, Thank you for your review on your stay and I am pleased that you enjoyed the facilties and felt we represented good value for money. We are currently running a programme which should see a re-fresh of some of the areas within the hotel (hence the painting etc)!, which were last completly refurbished in 2010, so hopefully... More 

Maidstone, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 15, 2015

I stayed at the thistle Hotel at brands hatch kent...on 14th feb 2015... The event was a charity event, which was marvoulous , and the food for this event was good...value for money....but our room was less than satisfactory ,,, we had discount rate , due to the event, but at full price thus was very poor....the whole hotel and... More 

Was this review helpful? Yes
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear Sarahkelly67, Thank you for your review and I am pleased to hear you enjoyed the function on the 14th, however I was dissapointed to hear you found the rooms to be less than satisfactory. We do aim to offer good value of money to all our customers, through our offering of facilties, the product and service, so I am... More 

Yorkshire
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 9, 2015

Decent hotel with friendly staff Great location if you are attending events at brands hatch circuit and visiting locations in Kent Don't know if the rack rate price is quite hefty as I usually stay on business and get a decent rate

Was this review helpful? Yes 1
Elle G, Operations Manager at Thistle Brands Hatch, responded to this review

Dear Robangsymons, Thank you for your review - I am pleased to hear you have enjoyed numerours visits to us. We look forward to welcoming you back in the future. Kind Regards More 

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