Booked a room for two in January for 11 April could not book in before 14.00, had to be at a wedding elsewhere at 12.00. Arrive back from wedding at 01.00 Sunday morning, then had to book in. We were given a room number on the second floor, on entering said room it stank of stale tobacco, As ex-smokers to... more

Met my daughter for a night here as it is roughly half way between where we live.We both got lost trying to find the hotel and arrived late and frazzled to not a very friendly reception(check out lasy on 23rd was much friendlier).I had planned a restaurant dinner and was reassured when booking that the restaurant would be serving food... more

This hotel doesnt pay attention to the small details and once all of these accumulate, it just isnt great. We have stayed in some hotels, including thistles of a comparable price and rating, and most of the time for this kind of price, you get the feeling that the hotel goes the extra mile. Examples are things such as considerable... more

Stayed for Valentines night followign business visit earlier in the year, the bar has been completely redecorated and the bikes in teh lobby moved into the bar - now very trendy! Excellent food and restaurant service, appreciated the leisure club and pool which I had not used before - got a good rate direct with Thistle and would recommend more

A great overall experience. Staff warm and friendly - nothing was too much trouble. Nice good size bedoom with high speed internet. Good location being close to both M20 and M25. Main restaurant and Bistro bar with good quality food at reasonable prices. Comfortable lounge with sofas and fireplace. Excellent gym and Health club. Had meeting at hotel - excellent... more

First impression of the foyer was nice. We had to have a suite as they had run out of standard rooms. The suite was nice but the bat6hroom was really old and had mould round the tiles and damp patches on the roof. Also hot water just stopped after about 4 mins of showering. Didnt realise that breakfast would be... more

Attended a banquet in July 2008 as my wife and I had done last year. Service has really gone down hill since last year. A new girl was in charge who seemed too young and inexperienced to run the event. The banqueting staff all looked unhappy and seemed they didn't want to be there. Wine was spilt down my wife's... more

On arrival we were warmly welcome and the staff was always friendly. This hotel is close to Brands Hatch Track and give some impressive views on the lovely Kentish country side. We had dinner and the restaurant really boost our experience...they were awarded with 2AA Rosette and still the prices for food were more than moderate (main course 17 pounds).... more

We had a great time at the hotel. We enjoyed the leisure facilities. My Wife and I have 2 young children and all staff memebers we met were very polite and friendly always happy to help. I would recommed eating in the restaurant the food was second to none !! and catered well for children. I will definatly stay at... more