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Mercure Dartford Brands Hatch Hotel

| Brands Hatch, Dartford DA3 8PE, England
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1 room 1 adult
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Mercure Dartford Brands Hatch Hotel
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471 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We went to a party at the hotel for the London cab drivers d&d I found the hotel Very nice, the food was lovely it was clean, would stay again my only complaint was the breakfast was cold I would stay again though

Helpful?
Thank Rachelsmith68
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Mecure, Dartford. The forth week after Christmas. We had a room overlooking part of the track of Brands Hatch. The booking staff were busy, but very efficient. The main bar had plenty of staff, who had time to chat, also the bar food was wonderful and the service was fast. A pretty standard hotel, plenty of... More 

Helpful?
1 Thank bryangorinlondontaxi
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write such a positive review of your stay with us at the Mercure Dartford Brands Hatch. I will pass on your lovely comments to the team who will be pleased to receive such positive feedback and I hope to be able to welcome you back in the near future. Kindest regards Edward Holland... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Nice spa very helpful and friendly staff. Swimming pool was earm and clean a pleasure to use. Sauna steam and spa bath were clean and very nice to use. Thanks for a nice welcome and great experience. See you again.

Helpful?
1 Thank Paul S
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review following your recent visit to Mercure Dartford Brands Hatch. I will ensure your feedback is passed on to the team in the Health & Leisure club and it is always pleasing to see our guests enjoy our facilities and I hope to be able to welcome you back in the... More 

Chatham, United Kingdom
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a Xmas event at Brands Hatch. The hotel was packed, there were two events at this hotel plus the major one at BH. Unfortunately the hotel had just been sold from the Thistle group & this confused the booking. We'd asked for a double but only a twin was available. in lieu we were given free... More 

Helpful?
1 Thank tr7v8
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review following your Christmas Event at the Mercure Dartford Brands Hatch. We have indeed moved over to become an Accor hotel under the Mercure Brand and this will lead to significant investment over the course of 2016 and we hope to be able to welcome you back to the hotel soon.... More 

medway
Level Contributor
374 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself is tired and in desperate need of TLC. The reception staff were efficient and friendly. The function we were at had a numbers of attendees but there seemed to be no increase in staff to compensate, especially in the afternoon when service at the bar was desperately slow due to the lack of them. The function itself... More 

Helpful?
1 Thank patncolin
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review following your recent event at the Mercure Dartford Brands Hatch. I will ensure that your feedback is discussed with the hotel team to make improvements on the service elements you mention and I am pleased to see you enjoyed your event and we hope to be able to welcome you... More 

Lincolshire
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This appears to be an old hotel which has very recently joined the Mercure Group. I liked the large lounge and the bar areas and my room was large and very well furnished. The best feature of the hotel was the restaurant with the menu being better the most Mercures and the meals are obviously created by a real chef.... More 

Helpful?
1 Thank spruceterry
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay with at the Mercure Brands Hatch. i am glad you found your stay to be a pleasant one and I am particularly pleased with the feedback for the restaurant and i will ensure this is passed on to the team. Kindest Regards Edward Holland General Manager More 

HAY on WYE
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Booked into the Mercure Brands Hatch for 3 nights. No hot water in room on first morning or night two. Water went off at 2am on first night but no apology or note from hotel informing guests of the issue. When asked about update this morning I was assured hot water would be working tonight. It is not and still... More 

Helpful?
2 Thank CHARLIE131
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to submit a review following your recent stay at the Mercure Brands Hatch. Please accept my apologies regarding the situation with the hot water, unfortunately this was out of control of the team and we did attempt to contact and keep informed as many of our guests as possible and I am sorry if... More 

Travelers are raving about these Dartford hotels

Rainham, United Kingdom
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just back from a Hen weekend with 20 ladies we arrived early and was shown to our rooms which where big and clean ,ideal with thought so we went off for our treatments which was included in the price but my pedicure consisted of a toenail cut and polish whoooooo no foot soak,no massage and still got rough heels But... More 

Helpful?
1 Thank Medwayshopper
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review of your recent visit to Mercure Dartford Brands Hatch for a Hen weekend and i am pleased to see you had lovely time and found the stay really good value. I will review your comments regarding heating and hot water with the Maintenance team to ensure we improve on this... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not 4 star. It is in Brands which for me as a car and bike nut was brill. Everything a little shabby if you arent into the ''feel'' of the motor racing vibe. Room big and comfy which was great for the misses as it was very wheel chair friendly. Staff good no complaints and the bar meal was not... More 

Helpful?
1 Thank Johnny M
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review of your recent visit to Mercure Dartford Brands Hatch. I was pleased to see you liked the theme of the Race Circuit running through the hotel and as we are right on the entrance to the circuit we are in a prime position for this. I am glad the staff... More 

Sittingbourne, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 4, 2016

We have stayed a few times as husband has his Xmas works do in the circuit buildings. Each year seem to encounter the same problems and each year send an email & told improvements are being made. Well surprisingly again this year (even though we were supposed to have an upgrade if any rooms became available - more like we... More 

Helpful?
1 Thank tsandy45
Edward H, General Manager at Mercure Dartford Brands Hatch Hotel, responded to this review

Thank you for taking the time to write a review following your stay with us at the Mercure Dartford Brands Hatch. Upgrades are down to availability and it is not always possible to do so if the hotel is busy but where we can we do try to accommodate and I am sorry it was not possible for you on... More 

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