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Premier Inn Maidstone (Leybourne) Hotel

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Castle Way | Leybourne - West Malling, Maidstone ME19 5TR, England
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1 room 1 adult
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Premier Inn Maidstone (Leybourne) Hotel
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155 Reviews from our TripAdvisor Community

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London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Value for money and beautiful location. Fantastic bed. We were very comfortable. Mature around . It's very close to West Malling which is beautiful historical town with a lot of restaurants there are Leybourne lakes very close and it's perfect for summer with kids

Review collected in partnership with premierinn.com

Helpful?
Thank ericka37
Bristol
2 reviews
2 of 5 stars Reviewed 5 weeks ago

Was ok, although for the amount of money we paid we was expecting a little bit more e.g room service, telephone in the room etc. We are a young couple and we didn't felt that the receptionist was treating us well compared to other Premier Inn we were staying at. Would not stay here again for this amount of money

Review collected in partnership with premierinn.com

Helpful?
Thank Luna_noPatience
WhitbreadHotels, Online Customer Services at Premier Inn Maidstone (Leybourne) Hotel, responded to this review

Hi Luna_noPatience Thanks for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards.... More 

Rochechouart, France
1 review
4 of 5 stars Reviewed December 11, 2015

We stayed at the Leybourne Premier Inn for 3 days this week and the standard was good, as expected. However the car park was very crowded when the restaurant next door was busy in the evenings. We didn't try the restaurant as it has terrible reviews, but it was very busy so maybe isn't be that bad. The only problem... More 

Review collected in partnership with premierinn.com

Helpful?
Thank steveandmu
Kidderminster, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 7, 2015

The Hotel staff were polite and efficient and I could not fault the rooms. They were clean comfortable and quiet despite being close to a motorway. However the attached Brewers Fayre Restaurant was a nightmare. Understaffed, no proper information about ordering and a 45 minute wait for the main course. When it arrived it was lukewarm. The pudding wait was... More 

Review collected in partnership with premierinn.com

Helpful?
Thank Malcolm S
Basse-Normandie, France
1 review
3 of 5 stars Reviewed November 3, 2015

Good clean comfortable hotel with friendly and helpful staff on hotel reception. Would not recommend the restaurant as our meal was not good, overpriced and the staff indifferent to customer needs. One experiance was enough so we did not use the restaurant again for our 3 night stay.

Review collected in partnership with premierinn.com

Helpful?
Thank 586george
1 review
4 of 5 stars Reviewed November 2, 2015

Good budget hotel within easy reach of London. Comfortable and spacious room, clean and very calm. Very friendly and helpful staff. We had breakfast and dinner at the attached restaurant - average quality for reasonable prices. The continental breakfast however is very rudimental. No slice of cheese or ham ... For Premier Inn 'continental' means 'toast and jam" and a... More 

Review collected in partnership with premierinn.com

Helpful?
Thank Ferre D
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 31, 2015 via mobile

Can't go wrong with Premier Inn. Clean, tidy and you know what to expect. Service was spot on. Room was good value for money and breakfast is comprehensive. Couple of niggles: double bed was smaller than in the past but may have been because we had a family room. Most (I'm not exaggerating) of the plates at breakfast were dirty.... More 

Helpful?
Thank Emma E
Greater Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2015 via mobile

Nothing was too much trouble for staff here. I was quite ill during my two night stay. I had all meals in my room, delivered by friendly staff. The room was spotless and very comfortable. They cooked light meals off the menu to help me. Just brilliant. I would recommend to anyone.

Helpful?
Thank AngiefromManchi
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed October 14, 2015 via mobile

Stayed here for two nights for a family wedding in Kent.Rooms were spotless,warm and comfortable. Also no noise at night.Breakfast ample although cooked breakfast buffet could have been warmer. However ordered a meal on first night and our three tables had mixed service-from acceptable to slow to snails pace.One table waited 45 minutes and food had to be reheated.Staff seemed... More 

Helpful?
Thank Jaczq
Runcorn, United Kingdom
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 23, 2015

Excellent stay. One of the best PI I've stayed at. Staff really friendly and the BF next door too had the same warm welcome attitude. Hotel does require an update, but as and when Whitbread decide, please don't change the staff.

Helpful?
Thank Bobo360m
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