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Premier Inn Maidstone - Leybourne

Castle Way | Leybourne - West Malling, Maidstone ME19 5TR, England
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1 room 1 guest
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Premier Inn Maidstone - Leybourne
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140 Reviews from our TripAdvisor Community

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Traveler rating
    51
    48
    22
    11
    8
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39
42
8
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (140)
  • Mar-May only
    (30)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (32)
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2 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed here with family overnight before we headed off to France , on arrival check in was quick and we soon got to our rooms. After a long journey we just had a few minutes to freshen up then headed off to the restaurant next door , we sat in the kids barn part to allow the kids to... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

Came quite a way to visit this restaurant and ended up waiting an hour for each course, chicken was burnt and peas looked like they'd be out for days! No table service, had to call a waiter each time we was waiting for a course. Won't be coming again >:(

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WhitbreadHotels, Online Customer Service at Premier Inn Maidstone - Leybourne, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our restaurant fell far short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards. We... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stopped here for one night before crossing to France. Only about 30 mins away from Terminal. Only cost about £40 for 4 of us. We didn't have breakfast though. All the staff couldn't be more friendly and helpful.

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Essex
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here as a last night treat before heading home. It was easy to find off the M20. It has a large Brewers Fayre restaurant next door which has different buffet nights and ours was indian.Reallt good. £6.99 for adult and it was yum. Service was good and the place was clean and tidy. The Premier inn was one of... More 

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Grantham, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 24, 2015

Everything about the stay was just good. Although it was a very hot day they had opened the windows in advance, put a large fan in the room and were offering jugs of iced water for free. Really good service. I will definitely stop there again.

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Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 21, 2015

I stayed here for 2 nights in July on business. I was sorely disapointed. The rooms DO have the Premier Inn beds but that's where comfort stops. The "free" wifi is non existent so I spent 2 nights unable to work. Very frustrating for any business traveller. Of course you can upgrade for a fee but I've stayed in so... More 

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WhitbreadHotels, Online Customer Service at Premier Inn Maidstone - Leybourne, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations on a number of fronts. Please be assured that your feedback is very much appreciated as it enables... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed July 20, 2015

Cannot fault the Premier Inn. Excellent value for money and ideal for our purposes. Was very happy with the room and the staff went over and above the call of duty to make our stay a comfortable one. Many thanks!

Review collected in partnership with premierinn.com

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Jasper
Level Contributor
7 reviews
4 hotel reviews
1 of 5 stars Reviewed July 7, 2015

Arrived during an unexpected 'heat wave'...room was like an oven...one fan did nothing to 'cool' the room ... worst 7 days in a hotel ... no telephone ... no radio .... no clock ... no air conditioning ... t.v. was the size of a small computer monitor ... my monitor at home was bigger than their t.v. !!! The shower... More 

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WhitbreadHotels, Online Customer Service at Premier Inn Maidstone - Leybourne, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. I would like the opportunity to investigate this further and will be in touch shorly. I am pleased... More 

1 review
1 of 5 stars Reviewed July 4, 2015 via mobile

No phone , no alarm clock , no air condition and no one cares. If I was going to suggest a place to stay in west malling I would highly recommend any other place besides the premiere inn. Not only is their ajoining restraunt insanely over priced with terrible customer service but the rooms you stay in is like being... More 

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn Maidstone - Leybourne, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards. We... More 

Cairo, Egypt
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 30, 2015

Arrived 6.30 in the evening to a room that had a fan blowing already on arrival. So warm in the room but the fan was sufficient to keep the room cooler. Had a room at the back of the Inn and noise was absolutely fine. The guy on reception went out of his way to show us how to get... More 

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