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Premier Inn Maidstone - Leybourne

Certificate of Excellence
Castle Way | Leybourne - West Malling, Maidstone ME19 5TR, England
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Premier Inn Maidstone - Leybourne
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Premier Inn Maidstone - Leybourne
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122 reviews from our community

Traveler rating
    47
    42
    19
    9
    5
See reviews for
32
35
7
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here a few years ago and the hotel is consistently good as all the Premier Inns I have stayed in. Friendly, helpful staff arranged taxis, extra tea and coffee for the room . Pub grub ok next door and the breakfast had something for everyone. Good location, near to the motorway and near to West Malling where we... More 

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Senior Contributor
27 reviews 27 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was very good value for money and was very conveniently located. The receptionist on arrival was extremely courteous and made us feel very welcome. Our room didn't have any decaf coffee in but the receptionist was more than happy to get us some. There was generally a friendly atmosphere and our 2 night stay was very comfortable.

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Flanders
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 5, 2015

We've stayed in this hotel as a family a number of times - mainly because of its easy access to the Channel Tunnel, Leeds Castle, and Blue Water Shopping Centre.. It is also a good potential base for sightseeing in London. The hotel is 5 minutes drive from West Malling Train Station where the daily parking charge at the weekend... More 

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Winchester, United Kingdom
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 19, 2015

Although room was as expected our stay was spoilt by a number of things. 1), Temperature of bath / shower water too low throughout our stay 2). Attention to detail and scrooge mentality to in-room tea/coffee-making facilities. 3. Cooked breakfast items not fresh or hot

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Premier Inn Maidstone - Leybourne, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please... More 

Hampshire, United Kingdom
Top Contributor
64 reviews 64 reviews
42 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 9, 2015

Just returned from a Thursday night booked at short notice. Pleased that this is an 'old style' PI which means that you have a window which opens and plenty of shelf space. Our ground floor twin room was clean, comfortable and just the right temperature. There were plenty of clean, fluffy towels and there was little noise from other guests.... More 

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Kent
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 6, 2015

We were visiting family on Boxing Day. A few weeks before I got an email regarding special offer rates so decided to book so that no one had to be the designated driver for the evening. Booked 3 rooms and all were excellent.

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Faversham, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

A simple stay on New Year's Eve to save the drive home, but exactly what you would want - clean, warm, tidy, spacious for two. Very friendly and helpful staff, and overall no complaints. Will definitely pass through again!

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kent
Contributor
20 reviews 20 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 24, 2014

Well we must say we had never stayed in a Premier Inn before, So we had no Idea what we were looking at, my husband walks with a stick, only a few stairs to get to your room.We had a meal next door in Brewers Fayre. The staff put them selves out to do what ever they can. My word... More 

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hull, united kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2014

I have stayed at this hotel on several occasions and will continue to do so as the rooms are spacious, clean and the beds guarantee a fantastic nights sleep. The staff are friendly and extremely helpful. We look forward to seeing you in the new year.

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1 review
2 of 5 stars Reviewed October 27, 2014

Had a 2 night stay with my husband at the weekend, I chose premier As last month we stayed at Folkestone (excellent). We have weekends away once a month as he works in Europe so we meet not far from dover. We stayed in room 41, it was clean but damp, the bedding felt damp, the ceiling was discoloured and... More 

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WhitbreadHotels, Online Customer Service at Premier Inn Maidstone - Leybourne, responded to this review

Thank you for your review. At Premier Inn it remains our main objective to deliver a high level of standards and service in all our establishments, and we sincerely apologise that on this occasion we failed to do this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our... More 

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