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All 15 Maidstone hotels

The Best Western Russell Hotel

3.0 of 5 Hotel   |   136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
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66%
Ranked #7 of 15 hotels in Maidstone
A recent review
4 of 5 stars Reviewed May 13, 2014
BabeNorfolk Norfolk
  • Reviews (142)
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142 people have reviewed this hotel

Traveler rating
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    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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There are newer reviews for The Best Western Russell Hotel
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Norfolk
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 13, 2014

Stayed here on Saturday for one night as we were going to a christening at a nearby church. Monica who greeted us at reception was absolutely delightful throughout our stay. Very friendly and helpful and a delight to talk to. We ate in the restaurant in the evening and Kristine and Dace who were on duty were lovely. Very attentive... More

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Maidstone, Kent.
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014

We booked this venue at very short notice because of health reasons and from my first telephone conversation with Sara Winter I knew I had made the right choice. The arrangements were very easy to make with quick responses from Sara. Choice of room and menu were perfect for our guests and the room looked delightful when we arrived. All... More

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Cambridge, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed April 22, 2014

Spacious room with good facilities and comfortable bed, however, duvet cover was split open allowing a dirty, very old looking duvet to spill out of the seam. Shower very troublesome (air lock) but staff very helpful and attentive and finally after 30 mins of trying between us we eventually got hot water. Our room was situated over the entrance to... More

Was this review helpful? Yes 1
Landen, Belgium
2 reviews
5 of 5 stars Reviewed April 17, 2014

Due to another hotel refusing to honor a booking because they had made an error in the room price we had to select a hotel at one days notice. Fortunately we discovered this gem. Quiet surroundings, extremely helpful staff, reasonably priced, good food in the restaurant and a full English breakfast individually cooked for you. The room was small but... More

Review collected in partnership with Best Western GB

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Lowestoft, England, United Kingdom
Top Contributor
136 reviews 136 reviews
40 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 17, 2014

First impression of the Russell Hotel was good...it's a grand building in some very pretty grounds, and I received a big smiling welcome at reception. My room was on the first floor (for any Americans reading the review that's one floor up from the ground level!). I was told there was no lift / elevator - not a problem for... More

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Chichester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

I felt very complelled to write a review after our first visit to this Best western hotel in Maidstone in Kent On arrival we was met with a smile from the reception staff and felt welcome and as we are ussually stay in a 5 star we felt that we would be open minded considering this is only a a... More

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Weymouth, United Kingdom
1 review
3 of 5 stars Reviewed February 25, 2014

Overall Hotel good. Do check that you have a shower that works in your room and that the water doesn't turn off!!! Not a pleasant experience when your hair is full of shampoo. One more point - no lock on bathroom door, which was inclined to swing open.

Review collected in partnership with Best Western GB

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Sámi, Kefallinia, Greece
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 15, 2014

The hotel lobby was impressive and the staff were friendly and efficient. Then comes the shock - no lift - by luck we were on the first floor so only two flights of stairs to climb with our suitcases. Pity the guests on the upper floor. The bedroom and bathroom were clean but dated - very dark, possibly late 70's... More

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Additional Information about The Best Western Russell Hotel

Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Best Western Russell Hotel 3*
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Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town Centre, The Hotel also boasts beautiful landscaped gardens and sun terraces. Delightful International Cuisine is served in The Garden Restaurant and Bar and five air-conditioned function suites catering for up to 300 delegates. Free use of Maidstone's premier health and fitness club whilst resident in the hotel and health and beauty discounts at The Courtyard. FREE wireless connection throughout the whole hotel and in ALL public areas and conference suites. ... more   less 
Number of rooms
42

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