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All 15 Maidstone hotels

The Best Western Russell Hotel

3.0 of 5 Hotel   |   136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
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65%
Ranked #7 of 15 hotels in Maidstone
A recent review
4 of 5 stars reviewed 1 week ago
CillaA_12 London, United Kingdom
  • Reviews (146)
  • Photos (64)
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146 people have reviewed this hotel

Traveler rating
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    47
    34
    10
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Cambridgeshire, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

Everything about this hotel is just pretty rubbish. I stayed here on business and have stayed at several other hotels in the area, I will not be coming back to this one. Check-in was quick, but the guy behind the desk looked and acted like he was on community service. Mumbled, couldnt really be bothered with anything and generally lack... More

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Bern, Switzerland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Due to heavy traffic around London and therefore arriving later than planned in Kent, we came to this hotel. We were told they still had several double rooms available, were given the key to one and informed that there was no lift and we would have to carry our luggage up to the second floor, which meant mounting a staircase... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
100 reviews 100 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 4 nights on business. As you walk in it is clean and a spacious reception area. Check in was easy. The negative was my room was on the top floor. There is no lift so I struggled with my case. I had to ask reception to help me. The room was okay size but very stuffy... More

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Chorley, United Kingdom
Top Contributor
95 reviews 95 reviews
79 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night. Large reception area. Room I had was an upgraded room which had air con thank god. Sofa and large tv. bed was good and so were pillows. Food was good standard quisine. I would stay again.

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night when we got back from France, before driving back up to Glasgow. Hotel is located in a very quiet area and is spotlessly clean. rooms were great and we found shops and restaurants very easily. Check in was quick and easy and found staff to be very friendly and polite. The only complaint I have about... More

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Kent, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Where to start!! I booked two rooms for 7 nights here with my wife and three children. I arrived and check in which was the start of my negative views on this hotel. Got to my room and tea and coffee is supplied so thought I'd enjoy a tea to find both cups have already been used and dirty...... then... More

Was this review helpful? Yes 2
Dursley, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

I liked this hotel. If you like a nice hotel with good staff, good food in bar or restaurant and excellent wifi facilities then you could do far worse. This is a good BW hotel. The one downside to the hotel is there is no lift and the trek up to the top floor (2nd) is quite exhausting for a... More

Review collected in partnership with Best Western GB

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Kent, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Attending a Conference on Sunday - Tuesday , The whole team made my Time at the Hotel Home from Home . So many Small Touches that made me feel Valued ...I like to Say a massive thank you to you all Danny

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Additional Information about The Best Western Russell Hotel

Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Best Western Russell Hotel 3*
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Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town Centre, The Hotel also boasts beautiful landscaped gardens and sun terraces. Delightful International Cuisine is served in The Garden Restaurant and Bar and five air-conditioned function suites catering for up to 300 delegates. Free use of Maidstone's premier health and fitness club whilst resident in the hotel and health and beauty discounts at The Courtyard. FREE wireless connection throughout the whole hotel and in ALL public areas and conference suites. ... more   less 
Number of rooms
42

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