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All 15 Maidstone hotels

The Best Western Russell Hotel

3.0 of 5
136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Hotel amenities
The Best Western Russell Hotel
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Ranked #8 of 15 hotels in Maidstone
Most recent review
5 of 5 stars Reviewed May 28, 2013
koalabannana London, United Kingdom
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96 reviews from our community

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Traveler rating
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Date Rating
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2013

We were super happy with our stay here. I expected something pretty average, but actually I got more than I expected. The room was lovely, with a wonderful view that got the afternoon sun. Lovely big windows.The staff were incredably helpful at all times. The hotel itself I found quite beautiful with a lovely garden. I loved sitting in the... More

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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 23, 2013 via mobile

We stayed here for one night in May, having been to a Wedding in the local area. The hotel was easy to find, close o the motorway and with plenty of parking space. The room was a good size, with a comfy bed and great bathroom. We had lunch before heading out, and the food was high quality, with a... More

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Lincoln, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2013

Just under a week in May 2013; the hotel seems to have a focus on conferences and meetings rather than the individual guest. The bar is small and, when there are conference people there, might deter the guest who's not part of the event. Food was good (no variation in the menu across the week, but it was pleasant nonetheless... More

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Farnborough, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2013

We had Two nights at this hotel. Check in was was easy and the room was clean tidy in good order and the bathroom had everything you need. The hotel was very quiet the first night and the service in the resaurant was very good. The food looked great and tasted just as good. The fonant was not wet in... More

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Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 10, 2013 via mobile

I had a two night stay here in may 2013. The hotel is average at best. My room was very tired looking, the bed and pillows were uncomfortable and there was lots of dust in the bathroom and on the blinds. The room had no safe facility, no air conditioning but did provide a fan and complimentary water. The main... More

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See 2 more reviews by Jameshart7 for Maidstone
Peterborough
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 28, 2013

Firstly the hotel has all you need for a relaxing stay and great wifi too if you have to work into the evening or update Linked In/Facebook/BBC i player. The staff were very good too. Nothing ever too much trouble and the food was good value, wholesome and filling. For some reason I was unable to get a card key... More

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Maidstone
1 review
5 of 5 stars Reviewed April 22, 2013

From the initial enquiry to breakfast the day after the wedding reception last weekend, the service we have received form the staff has been stupendous. Thank you Sara, Fil , Brian, chef and the rest of the team for making our party so wonderful. This hotel may be 3 stars : but we received nothing but 5 star service!!

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BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review
May 6, 2013

Dear Liquer1958, Thank you for taking the time and leaving a review and many congratulations again! It is very much appreciated and I can assure you that the team will be delighted to hear your positive feedback. I was glad to read that you enjoyed the service that we offer here at the Russell Hotel and that you found these... More

Maidstone, United Kingdom
1 review
5 of 5 stars Reviewed April 20, 2013

Held a birthday party at the hotel last weekend. The function room, staff, facilities, and food were excellent. As one of my friends put it they have managed to achieve a high quality formal setup with a personal informal feel. Would recommend and go back there again.

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BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review
May 6, 2013

Dear Nick C, Thank you for your positive feedback and we really hope that you had a fabulous time here at the Russell Hotel. I am delighted that you and your friends enjoyed and complemented the service at the birthday party! We appreciate your kind feedback and will share it with the team. Thank you for your review again! More

Hitchin, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2013

This is a convenient hotel just off the M2, the room was very spacious and comfortable, reception were polite and helpful, dining experience was good although the lighting was a little to dark for my liking, certainly use again

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BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review
April 13, 2013

Dear John, Thank you for taking the time to leave your feedback regarding your recent visit to The Best Western The Russell Hotel. I am pleased to see that your stay with us was enjoyable and we were able to deliver all that you expected, your kind comments have been shared with the team - so was your opinion about... More

Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 28, 2013 via mobile

To find a hotel that isn't just the same old places great and some of the rooms are really rather brilliant. This is ideal for couples who want a getaway when they can eat and drink at the same location and relax. I liked the sofas in the reception area and e bed was huge. Good value and excellent staff.... More

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BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review
April 5, 2013

Dear Tim, Thank you very much for leaving us a positive review. We, at The Best Western The Russell Hotel appreciate any review but it is always nice to hear that our guests - like you - enjoyed their stay with us. Thank you for choosing us and we are hoping to welcome you again in the future. Once again... More

 
 
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Additional Information about The Best Western Russell Hotel

Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent
Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Region: United Kingdom > England > South East England > Kent > Maidstone
Amenities:
Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service
Hotel Style:
Ranked #8 of 15 hotels in Maidstone
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town Centre, The Hotel also boasts beautiful landscaped gardens and sun terraces. Delightful International Cuisine is served in The Garden Restaurant and Bar and five air-conditioned function suites catering for up to 300 delegates. Free use of Maidstone's premier health and fitness club whilst resident in the hotel and health and beauty discounts at The Courtyard. FREE wireless connection throughout the whole hotel and in ALL public areas and conference suites. ... more   less 
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The Best Western Russell Hotel
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