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All 16 Maidstone hotels

The Best Western Russell Hotel

3.0 of 5 Hotel   |   136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
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The Best Western Russell Hotel
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Ranked #9 of 16 Hotels in Maidstone
A recent review
5 of 5 stars reviewed 2 days ago
FerrousJohn Hatfield, United Kingdom
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183 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hatfield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

A friendly courteous welcome, a quiet, warm, very comfortable, clean, well decorated room that was exceptionally well illuminated. A restaurant that was prompt with well prepared food: just what a visitor wanted for a comfortable relaxed stay. This is our umpteenth stay and always a pleasure to return.

Review collected in partnership with Best Western GB

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Norwich, United Kingdom
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed many times over the years, it does not really change a charming hotel with friendly staff both front of desk, behind the bar and in the resteraunt. Nice sized rooms, WIFI throughout. Dissapointly im told although it's not confirmed that the hotel is been sold and demolished to make way for 15 dwellings, so we might be back in... More 

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BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Chris, Many thanks for taking the time and leaving us a kind review. I was glad to read that you enjoyed your stays in The Best Western Russell Hotel and you found the staff nice. I really hope that we can welcome you back in the near future as we are still open as usual. We appreciate your loyalty... More 

Durham, England, United Kingdom
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Old Victorian style villa, once a convent, close to M20 and Maidstone itself. Good for anything south of London particularly south-east - Leeds Castle, Canterbury etc etc Lovely grounds for a town hotel. I wish we had more time to explore whilst we were there, they looked most enjoyable. Super staff - Monica (think that was her name?) on reception... More 

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BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Penny, Thank you for taking the time and share your positive experience staying at The Best Western Russell Hotel, Maidstone. I am glad that you enjoyed your stay and I am delighted you would be back. We look forward to welcoming you again. More 

London, United Kingdom
Top Contributor
72 reviews 72 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my second time at this hotel. The location is a bit distant from the centre of town, but there is plenty of car parking and Bass beer on draft (!) The best point is the helpful friendly staff. Next is the very nice restaurant - bit of a limited menu, but we were three people for dinner and... More 

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BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Boss1951, Thank you for your review and constructive feedback. I am glad that you found our staff helpful and friendly but was disappointed to read that you found our restaurant cold. We did have some issue with our heating that is why we placed electric heaters in our restaurant but I do apologize if it caused any discomfort. With... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I and 4 friends stayed for 2 nights over the new year. First and foremost the staff deserve as many plaudits as possible, very friendly, helpful and great service, however must also congratulate the management additionally as the New Year Gala service was impeccably run with smooth transitions between courses to entertainment. The 6 course dinner was extremely well cooked... More 

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BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Kevin, Many thanks for taking the time and leaving us a feedback regarding your stay at our property over the New Year. I am really glad that you found the staff helpful and friendly throughout your stay. It was also nice to learn that you thought that the food was of a high standard. We always try to make... More 

Folkestone, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

We were staying here overnight so we could spend 2 days with our family, little grandson included. This was for boxing day. I had no problem with the hotel and found it to be clean, tidy and the staff lovely. My only issue so to speak is that it could do with a bit of a refurbishment, I understand it... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Christopher B, I would like to thank you for leaving a feedback regarding your latest stay. I am really pleased that you were happy with the facilities here at the Best Western Russell Hotel. As the hotel is still running as usual we would be really happy to welcome you back! More 

Hastings, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 22, 2014

I recently stayed at this hotel, the customer service was excellent, quick check in, clean spacious room, scrumptious brekkie, all round a brilliant hotel to stay at.....Shame it is being replaced next year :(

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Reviewer, Thank you for completing the survey regarding your recent stay at the Best Western Russell Hotel in Maidstone. We really appreciate your feedback and would love to welcome you back soon. We are operating as normal. More 

Senior Contributor
39 reviews 39 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 6, 2014

Three night stay. Clean with comfortable beds but overpriced restaurant, found decent restaurants in Mainstone offering better value. Breakfast good! Stairs a nightmare(no lift) and no offer of help with luggage.

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BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review

Dear Reviewer, Thank you for taking the time and leaving us a feedback. With regards to your comments about the lift I would like apologize for the inconvenience it may have caused but we do try and convey that The Best Western Russell Hotel in Maidstone does not have a lift through our website and printed information. With regards to... More 

doncaster
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 23, 2014 via mobile

Cosy!! Nice clean rooms, friendly staff!! Food is a bit pricey but you pay for what you get! Really would like to stop at this hotel again!! Nice bathrooms kingsize bed in a double rooms, and really spacious

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Reviewer, Many thanks for leaving us a kind review. We, at The Best Western Russell Hotel in Maidstone appreciate any review but it is always very nice to get a satisfied feedback. We hope to welcome you back in the near future! More 

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Additional Information about The Best Western Russell Hotel

Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Best Western Russell Hotel 3*
Number of rooms: 42
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Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent

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