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All 15 Maidstone hotels

The Best Western Russell Hotel

3.0 of 5 Hotel   |   136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
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Ranked #8 of 15 hotels in Maidstone
A recent review
4 of 5 stars reviewed yesterday
Beverley C Huddersfield, United Kingdom
  • Reviews (154)
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154 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Aylesbury, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

Thoroughly enjoyed our stay, very good value for money. Excellent variety for breakfast, water melon and smoked salmon on top of all the usual goodies. The room was large and the bed was so comfortable I wanted to bring it home. I slept far better than at home. The staff were incredibly helpful and friendly.

Review collected in partnership with Best Western GB

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1 review
5 of 5 stars Reviewed 1 week ago

An absolutely fantastic hotel the room had everything you could possibly need and very clean. The staff were friendly and more than happy to help you. Would recommend and would love to stay again. After travelling many miles it was a blessing!

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Bridport, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed one night at the Best Western Russell Hotel after attending our granddaughter's wedding. The hotel was very convenient- only a few miles from the M20 in a quiet location on the outskirts of Maidstone. We did not use many of the facilities but the room was large with a comfy bed, flat screen TV and bathroom with bath.... More

Review collected in partnership with Best Western GB

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15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights during a very busy weekend for them (2 functions) and recovered stunning service. Receptionists were polite and helpful. Had a beautiful room/suite which was cleaned each day. It was quiet despite being near the car-park. The room's air-co. worked well. Big bath, loads of hot water. Breakfast was good - buffet continental and cooked. I... More

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Bournemouth, United Kingdom
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I arrived early was able to booking in then go out come back in the evening the room was hot no air con but opened the windows closed the curtains, it soon cooled down, went out for a meal with friends, my nights sleep was disturbed by floor board squeaking in other rooms near by, but its an old hotel,... More

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for two nights, first night was fine, the second night had a wedding on and the noise from the music in the room wasn't good, the 3 people in the room next door were having a party all night and had music playing loudly, I called the reception at 3.30am to complain I couldn't sleep and the night porter... More

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Cambridgeshire, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Everything about this hotel is just pretty rubbish. I stayed here on business and have stayed at several other hotels in the area, I will not be coming back to this one. Check-in was quick, but the guy behind the desk looked and acted like he was on community service. Mumbled, couldnt really be bothered with anything and generally lack... More

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Bern, Switzerland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Due to heavy traffic around London and therefore arriving later than planned in Kent, we came to this hotel. We were told they still had several double rooms available, were given the key to one and informed that there was no lift and we would have to carry our luggage up to the second floor, which meant mounting a staircase... More

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Additional Information about The Best Western Russell Hotel

Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Best Western Russell Hotel 3*
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Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent

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Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
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Official Description (provided by the hotel)
Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town Centre, The Hotel also boasts beautiful landscaped gardens and sun terraces. Delightful International Cuisine is served in The Garden Restaurant and Bar and five air-conditioned function suites catering for up to 300 delegates. Free use of Maidstone's premier health and fitness club whilst resident in the hotel and health and beauty discounts at The Courtyard. FREE wireless connection throughout the whole hotel and in ALL public areas and conference suites. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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