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The Best Western Russell Hotel

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 20 reviews
20 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
4
3.0 of 5 stars
2
2.0 of 5 stars
3
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 26 hotels in Maidstone
Description:
Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town... Our Victorian Hotel built in the 1800's was remodeled in 2004. Situated just minutes from the M20 and M2 motorways and close to Maidstone Town Centre, The Hotel also boasts beautiful landscaped gardens and sun terraces. Delightful International Cuisine is served in The Garden Restaurant and Bar and five air-conditioned function suites catering for up to 300 delegates. Free use of Maidstone's premier health and fitness club whilst resident in the hotel and health and beauty discounts at The Courtyard. FREE wireless connection throughout the whole hotel and in ALL public areas and conference suites. more » « less
  • Address
    136 Boxley Road
    Penenden Heath
    Maidstone ME14 2AE
    England
Check Rates: $172 £86 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 20 traveler reviews
  • What to Expect:
    • 3.5 based on 14 reviews Rooms
    • 3.5 based on 15 reviews Service
    • 3.5 based on 14 reviews Value
    • 3.5 based on 15 reviews Cleanliness
    • 3.5 based on 2 reviews Dining
  • Recommended For:
    • 40% based on 18 reviews Older travelers
    • 40% based on 18 reviews Families with teenagers
    • 40% based on 18 reviews Families with young children
    • 30% based on 18 reviews An amazing honeymoon
    • 30% based on 18 reviews Young singles

Reviews of The Best Western Russell Hotel

( 1-10 of 20 )
Jul 2, 2008

Recently stayed here for one night. Room was very big and spacious, extremely high ceilings! The bathroom was basic,but had an opening window, which allowed natural light in. This made a nice change from dark,dimly lit bathrooms you normally get in hotels. The bed was quite uncomfortable, really bouncy and a few springs sticking out. The pillows were really hard... more

Apr 22, 2008
1/1 found this review helpful

Nice hotel, but like some of the other reviews I found it loud. There was a wedding and although the staff said the top floor would be quiet, it wasn't. The music stops around 11/12 but started at like 6! Also then you have the drunk people shouting in the corridors. Another bad point is the squashy beds, please get... more

Apr 16, 2008
1/1 found this review helpful

Hi, When I checked into the hotel I was tired and highly stressed but the kind, friendly staff soon put me at ease. They helped me to my room and looked after me until I left. The meals were very good and the bar and lounge relaxing. I booked a standard room but they upgraded me on check-in so that... more

Apr 15, 2008

I would like to say a hugeee thank you to the reception, conference and bar/restaurant team at the Russell Hotel for making me feel very welcome over the past 8 months =) I lecture in and around Kent & the south-east and now insist that when in the area, I use the Russell for my conference and accomodation needs. The... more

Apr 8, 2008

I stayed here with my partners family, our rooms were superb & had lovely garden views. We had a calm & relaxed stay at this hotel, really enjoyable. Staff were really polite & helpful with my families requests. We shall definatley be staying here again in the future. more

Apr 7, 2008

The staff were first class,Food was the best that I have had in Kent,and the bar lounge are very smart modern also the bedroom. more

Mar 11, 2008

Convenient location and easy to find but the hotel didn't live up to the website promise. The room was very basic, although it has all the essentials that you would expect - tea and coffee, toiletries etc I ordered room service food which was disappointing, the pasta dish sounded fine but was uninspiring and the creme brulee was the worst... more

Sep 29, 2007

Having been completly dropped in it by the wedding reception venue we had booked 18 months prior, the Russel Hotel came to our aid and did us proud! In just four days Sara the wedding cordindinator put on an event which looked as if it took months of planning. If anyone is thinking of holding their wedding reception at this... more

Aug 24, 2007

The room was super for the level of hotel, although the mattress was very very soft, and didn't do our backs much good. The menu in the hotel restaurant looked inticing but the main courses were really poor; dried chicken with no sauce and dried couscous, steak with some neatly laid out chips and a bit of salad. Read between... more

Aug 14, 2007

room very small, bed very uncomfortable as the mattress was very soft from age, needs a new one. No air conditioning in the room and on a summers day was ridiculously hot so I got next to no sleep. I ordered a newspaper for the morning and this was never delivered. evening menu had very little choice therefore I went... more

Reviews of The Best Western Russell Hotel

( 1-10 of 20 )
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The Best Western Russell Hotel Also Known As

  • Best Western Maidstone
Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England