Nice hotel, but like some of the other reviews I found it loud. There was a wedding and although the staff said the top floor would be quiet, it wasn't. The music stops around 11/12 but started at like 6! Also then you have the drunk people shouting in the corridors. Another bad point is the squashy beds, please get... more

Hi, When I checked into the hotel I was tired and highly stressed but the kind, friendly staff soon put me at ease. They helped me to my room and looked after me until I left. The meals were very good and the bar and lounge relaxing. I booked a standard room but they upgraded me on check-in so that... more

I would like to say a hugeee thank you to the reception, conference and bar/restaurant team at the Russell Hotel for making me feel very welcome over the past 8 months =) I lecture in and around Kent & the south-east and now insist that when in the area, I use the Russell for my conference and accomodation needs. The... more

I stayed here with my partners family, our rooms were superb & had lovely garden views. We had a calm & relaxed stay at this hotel, really enjoyable. Staff were really polite & helpful with my families requests. We shall definatley be staying here again in the future. more

The staff were first class,Food was the best that I have had in Kent,and the bar lounge are very smart modern also the bedroom. more

Convenient location and easy to find but the hotel didn't live up to the website promise. The room was very basic, although it has all the essentials that you would expect - tea and coffee, toiletries etc I ordered room service food which was disappointing, the pasta dish sounded fine but was uninspiring and the creme brulee was the worst... more

Having been completly dropped in it by the wedding reception venue we had booked 18 months prior, the Russel Hotel came to our aid and did us proud! In just four days Sara the wedding cordindinator put on an event which looked as if it took months of planning. If anyone is thinking of holding their wedding reception at this... more

The room was super for the level of hotel, although the mattress was very very soft, and didn't do our backs much good. The menu in the hotel restaurant looked inticing but the main courses were really poor; dried chicken with no sauce and dried couscous, steak with some neatly laid out chips and a bit of salad. Read between... more

room very small, bed very uncomfortable as the mattress was very soft from age, needs a new one. No air conditioning in the room and on a summers day was ridiculously hot so I got next to no sleep. I ordered a newspaper for the morning and this was never delivered. evening menu had very little choice therefore I went... more