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All 16 Maidstone hotels

The Best Western Russell Hotel

3.0 of 5 Hotel   |   136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
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Ranked #8 of 16 Hotels in Maidstone
A recent review
4 of 5 stars reviewed 2 weeks ago
123holidaymakers345 Colchester, United Kingdom
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186 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colchester, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night at the Russell Hotel and were very satisfied with everything - quite an unusual occurrence for me! The reasonable price we paid gained us a good sized room overlooking small landscaped gardens. The king size bed was comfortable and extra pillows were already in the wardrobe if required. Everything was spotlessly clean. The bathroom was perfectly... More 

Was this review helpful? Yes
BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review

Dear Reviewer, Many thanks for taking the time and leaving us a review. We are happy to receive any feedback but your feedback was a nice compliment to all of us. We are really glad that you had a pleasant stay here at The Russell Hotel in Maidstone. More 

Maidstone, United Kingdom
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here overnight after my brothers wedding. When some one else in our party went to book in and get there room key, the hotel couldnt find there booking. Luckilly our friend had proof they found him a room, just off the reception, think it was a disabled room, but that was also used for meetings as the bed was... More 

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Maidstone, United Kingdom
Top Contributor
167 reviews 167 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We attended an evening wedding reception here last night, and I rang the chef in the morning to check out the menu as I have a mushroom allergy. The chicken was cooked in a red wine & mushroom sauce, but he very kindly did a separate one for me. I was very grateful, and passed on my thanks via the... More 

Was this review helpful? Yes
BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review

Dear Reviewer, Many thanks for taking the time and leaving us a review. I was happy to read that you enoyed the wedding reception and the food. I will make sure that our Head Chef will get your kind words. More 

Hatfield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

A friendly courteous welcome, a quiet, warm, very comfortable, clean, well decorated room that was exceptionally well illuminated. A restaurant that was prompt with well prepared food: just what a visitor wanted for a comfortable relaxed stay. This is our umpteenth stay and always a pleasure to return.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
BNelsonBWR, General Manager at The Best Western Russell Hotel, responded to this review

Dear John, Thank you for your kind review about the Best Western Russell Hotel in Maidstone. It is always a pleasure to read that we have fullfield all expectations. Again, many thanks for your time! More 

Norwich, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 20, 2015

Stayed many times over the years, it does not really change a charming hotel with friendly staff both front of desk, behind the bar and in the resteraunt. Nice sized rooms, WIFI throughout. Dissapointly im told although it's not confirmed that the hotel is been sold and demolished to make way for 15 dwellings, so we might be back in... More 

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Chris, Many thanks for taking the time and leaving us a kind review. I was glad to read that you enjoyed your stays in The Best Western Russell Hotel and you found the staff nice. I really hope that we can welcome you back in the near future as we are still open as usual. We appreciate your loyalty... More 

Durham, England, United Kingdom
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed January 12, 2015

Old Victorian style villa, once a convent, close to M20 and Maidstone itself. Good for anything south of London particularly south-east - Leeds Castle, Canterbury etc etc Lovely grounds for a town hotel. I wish we had more time to explore whilst we were there, they looked most enjoyable. Super staff - Monica (think that was her name?) on reception... More 

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Penny, Thank you for taking the time and share your positive experience staying at The Best Western Russell Hotel, Maidstone. I am glad that you enjoyed your stay and I am delighted you would be back. We look forward to welcoming you again. More 

London, United Kingdom
Top Contributor
72 reviews 72 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 9, 2015

This was my second time at this hotel. The location is a bit distant from the centre of town, but there is plenty of car parking and Bass beer on draft (!) The best point is the helpful friendly staff. Next is the very nice restaurant - bit of a limited menu, but we were three people for dinner and... More 

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Boss1951, Thank you for your review and constructive feedback. I am glad that you found our staff helpful and friendly but was disappointed to read that you found our restaurant cold. We did have some issue with our heating that is why we placed electric heaters in our restaurant but I do apologize if it caused any discomfort. With... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

I and 4 friends stayed for 2 nights over the new year. First and foremost the staff deserve as many plaudits as possible, very friendly, helpful and great service, however must also congratulate the management additionally as the New Year Gala service was impeccably run with smooth transitions between courses to entertainment. The 6 course dinner was extremely well cooked... More 

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Kevin, Many thanks for taking the time and leaving us a feedback regarding your stay at our property over the New Year. I am really glad that you found the staff helpful and friendly throughout your stay. It was also nice to learn that you thought that the food was of a high standard. We always try to make... More 

Folkestone, United Kingdom
1 review
4 of 5 stars Reviewed January 1, 2015

We were staying here overnight so we could spend 2 days with our family, little grandson included. This was for boxing day. I had no problem with the hotel and found it to be clean, tidy and the staff lovely. My only issue so to speak is that it could do with a bit of a refurbishment, I understand it... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
BNelsonBWR, Manager at The Best Western Russell Hotel, responded to this review

Dear Christopher B, I would like to thank you for leaving a feedback regarding your latest stay. I am really pleased that you were happy with the facilities here at the Best Western Russell Hotel. As the hotel is still running as usual we would be really happy to welcome you back! More 

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Additional Information about The Best Western Russell Hotel

Address: 136 Boxley Road | Penenden Heath, Maidstone ME14 2AE, England
Phone Number:
Location: United Kingdom > England > Kent > Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Best Western Russell Hotel 3*
Number of rooms: 42
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Also Known As:
Best Western Russell Hotel
Best Western Maidstone
Maidstone Best Western
The Best Western Russell Hotel Maidstone, Kent

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