Booked direct on the internet. Read the T&C's; no cancellation, no refund, etc. Paid well in advance for a double room over two nights. Marriott, confirmed 3 times that this booking was 'definate'. On late afternoon arrival, no room available! Had to go out that evening to a celebratory dinner, unwashed and in the casual clothes that we had worn...
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Dear Mr Dennis,
In the first instance I would like to apologise that it appears you have not received our response from your complaint sent last, I have chased our customer service department in head office to forward you a copy.
I would like to offer my personal apologies for the difficulties which you encountered last July due to a...
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Booked a cheap room on line but was offered an upgrade on arrival, I think I made the right choice as the room allocated was spacious and clean with a nice view of the park behind the hotel...
The best thing about this hotel has to be the food which was really good, clearly the chef is someone who knows...
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Thank you for taking the time to share your comments on Tripadvisor.com. It's a pleasure to hear such positive feedback. Our chefs will be so pleased to hear that thier efforts have not gone unnoticed.
We look forward to welcoming you back to Parkside House in the near future.
Kind Regards,
Barry Winter
General Manager
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We recently stayed the night in a comfortable four poster bed and joined our friends and family for a delicious breakfast next morning after our daughter and new son in law's wedding reception. We found the whole experience fantastic from start to finish, the food and attention to detail is amazing and staff superb, we would highly recommend the Mecure...
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We had our wedding reception at Parkside House. The staff were amazing, led by a brilliant Manager, Barry. Nothing was too much trouble and it felt like a 5* experience. The decor is modern and clean, the rooms are spacious, quiet and very comfortable and the setting is just stunning. The food was just amazing, all of our guests complimented...
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Stayed here Sunday night (29th April 2012) for the Dungate wedding. Fantastic A* hotel and service. Room was great, had a four poster bed and it was soooo comfy, great nights sleep after dancing the night away downstairs. If you are considering this hotel for a wedding reception I would probably recommend it - I didn't do any of the...
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My boyfriend and I stayed here 2 weekends ago now. The setting and surroundings are lovely and the room was generously spacious with a nice green view. The interior of the hotel was to a good standard, and clean. However there were two problems:- 1) the food we ordered from room service... My boyfriend's pasta was very dry and my...
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Just had my daughters wedding & reception at this hotel & it was wonderful. The rooms are clean & spacious & the food is excellent. The hotels best assets are its staff especially Adam who can't do enough for you. I recommend this hotel for weekends away & business trips but specially for functions like weddings. Only thing we found...
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We went to the hotel for a Sunday lunch having seen the advert in the local paper. Upon arriving at the hotel we first had a drink in the bar and were then shown to the restaurant. The waiter told us that the restaurant had not long been decorated and I have to say it is very fresh and modern...
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