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Holiday Inn Basingstoke

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Grove Road, Basingstoke RG21 3EE, England
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Holiday Inn Basingstoke
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Holiday Inn Basingstoke
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205 reviews from our community

Traveler rating
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    90
    55
    9
    6
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25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Warwick, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel on a saturday night in an Executive Room. Lovely welcome from Sarah the receptionist and other hotel staff were good. Room was excellent on second floor (no lift). Very clean and modern with a nice bathroom and good shower. Easy to find and free parking. We were asked on arrival if we would like to dine... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent service, I really have no faults for this place they even gave us a free upgrade. The restaurant and the waiter who served us was on top form and the food came out quick and was lovely. The room was wonderful and with free stuff who wouldn't say no. It's a good service from a chained hotel no faults.

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TeamBasingstoke, General Manager at Holiday Inn Basingstoke, responded to this review

Hi Abbey L, Thank you for your great review! From time to time we do have the odd executive room available and the Team love to go the extra mile, so it's fantastic to hear that you loved the room and extras. It's great to have a fluffy bathrobe and slippers and the bigger TV and magazines are a nice... More 

Hertfordshire
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night before my sons football competition. Parking was easy and accessible. When greeted at reception we were meet by a really lovely receptionist who was very helpful and friendly. Once we checked went to upstairs( no lift to second floor) to our room. Nice well maintained room. Clean and fresh. It had all we wanted.... More 

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admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Hello Wackywheels, Well first of all let me say how great it is to hear that you would stay with us again. We can be a little quieter at the weekends, especially out of season but as you experienced for yourself, that doesn't stop the Team going the extra mile and doing what they do best. Daniel was really thrilled... More 

Whitby, Canada
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Okay, it's not an historic property, nor a swanky hotel with all the bells and whistles, but my room was always clean, the service was very good, and meals in the restaurant are surprisingly good. Dinners at the on-site restaurant warrant special note - and I found the chef's specials were always a good bet. One night, for example, I... More 

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admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi Kirk F What we do not have in historical value we certainly make up for in our valuable staff!, their aim is to ensure that all our guests have a great stay. Our Head Chef, Daniel, and his team were happy that you enjoyed the excellent food, we are proud of the meals that are produced here. If you... More 

1 review
5 of 5 stars Reviewed February 10, 2015

Just spent the past 6 weeks on a training course for GeoAmey. The rooms are very clean and light. The staff are very helpful especial Janet who met our every needs and kept us supplied with water, coffee and the best cookies iv ever had. Would definently recommend this place to an individual or company to use.

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admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi JohnG Thank you for the great review. Janet receives lots of lovely comments from happy people, which she never tires of, and it now looks as though our cookies are becoming as popular as Janet! Glad you had a good stay with us and look forward to seeing you again. Best wishes, Janet C. GM's office More 

1 review
5 of 5 stars Reviewed February 10, 2015

Undertook my work training at this venue. Staff were ever so helpful, polite and always there to help. Close to the motorway. Very good experience. Food is spot on, I highly recommend the club sand which with sweet potato fries and the hotel made cookies are amazing.

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admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi LaurenD We were happy to share your review with the team this morning, eveyone was thrilled that you found them to be polite and always there to help. We are lucky to be situated in a good location, so easy to find, especially if you are looking for our amazing cookies! I think we are right to be proud... More 

1 review
5 of 5 stars Reviewed February 4, 2015

Had a amazing time here staff were great janet and mary were very helpful rooms were spacious and clean six week stay was incredable sad i was leaving will come again and recomend to anyone easy to find food was exellent cookies were my friend matts favourte thing

Was this review helpful? Yes
admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear M1Water Great to hear your comments, which will be shared with the team at this mornings meeting, Mary and Janet will be thrilled to hear these as will Nannu and the housekeeping team, they are proud of their rooms. You will be missed - come back soon for more cookies! Best wishes Janet, GM's office More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

Having spent the past 5 weeks at this hotel I must say how impressed I have been with the venue facilities and especially the staff. In particular I would like to thank Janet for looking after us on a daily basis, and Mary going out of her way to provide for other members of the party. Reception desk were always... More 

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admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Thank you agadontdoit, We really appreciate you taking the time to share your experience with other travellers. Janet and Mary are both real assets to the Hotel and I am glad that they both made you feel so welcome and relaxed. We may not be the biggest Hotel but we are very proud of our Academy and meeting rooms, so... More 

1 review
5 of 5 stars Reviewed February 4, 2015

A great hotel with very friendly , helpful staff. I have been very well looked after and would definitely recommend this venue for any company needing an ideal location within the south coast area. Very close to town and easy access to motorways. Tim F

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admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi Tim F Glad everything was good for you, thank you for your positive comments and hope to see you next time you are in our area. Kind regards, Janet, GM's office More 

Southampton, United Kingdom
2 reviews
4 of 5 stars Reviewed February 3, 2015

Friendly, helpful staff, and a comfy place to work and stay. Plenty of parking, with easy access to the M3, with both London and Southampton only 45 minutes away. Would recomend this hotel over any in Basingstoke.

Was this review helpful? Yes
admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi Matt S Glad you liked our cookies as much as our other conference guests, they are rather tasty. You are right we are lucky to have plenty of parking, so anyone wishing to sample our cookies along with their conference are most welcome! Come back soon. Janet, GM's office More 

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