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All 11 Basingstoke hotels

Holiday Inn Basingstoke

3.0 of 5 Hotel   |   Grove Road, Basingstoke RG21 3EE, England
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Ranked #6 of 11 hotels in Basingstoke
Certificate of Excellence 2013
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144 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed for 2 nights, the breakfast on both days was disappointing. On the Sunday morning there were a number of people who had stayed over and for the cooked breakfast they did not cope was running out of everything so could not get all that you wanted consequently if you did start to take some of it then it got... More

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Top Contributor
73 reviews 73 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I use the IHG group of hotels regularly and usually I am very pleased by the service but on this occasion the staff let their hotel down. Reception was very poor and as a regular user would normally get acknowledgement of this and confirmation of the additional benefits I was entitled to. When I got to my room I wished... More

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Algarvia, Portugal
Top Contributor
201 reviews 201 reviews
63 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is at best average , location is quiet which is one of the only benefits Staff are helpful and attentive , rooms are pretty average , nothing in walking distance if you want to walk to a restaurant or bar but useful to be able to get back on the M3

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Lavenham, United Kingdom
20 reviews 20 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Really attentive staff provided great service. Hotel on the other hand is over priced compared to others in the town with smaller rooms, no free wifi, restricted freeview channels and whilst food was good it was expensive for what it was. (sausage and mash was cheapest main @ £12.50! ) Buffet breakfast was good with hot and cold selection. Was... More

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Guest_Response_TA, General Manager at Holiday Inn Basingstoke, responded to this review

Dear Faiergreen, Thank you for taking the time to post your comments onto the Trip Advisor website following your recent stay here at the Holiday Inn Basingstoke. It is disappointing for me that the hotel facilities and pricing did not meet your expectations and that you were disturbed in the early hours by a fellow guest. Please accept my personal... More

Shrewsbury, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I can get free wifi in McDonald's. This place wants to charge a fortune for it. Yet it's free in the cheaper holiday inn express hotels? Utterly disgraceful rip off. Wake up holiday inn. Even if you spend thousands on a conference they charge extra for wifi. I predict they won't get away with ripping customers off like this for... More

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IHGCare, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Rg273, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Utrecht, The Netherlands
Top Contributor
91 reviews 91 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Pros: Late check in and nonetheless, desk staff and porter very friendly. Hotel room was clean. Window to my room opened. Cons: Brand new hotel but no lifts. Yes, no lifts. Bathroom had nice towel warmer. Towels were in closet by bed, nowhere near warmer. Sink very very high. Shower adjustable, but piping is tied down to piece of plastic,... More

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IHGCare, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear krashtest d, Thank you for taking the time to express your thoughts and concerns. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We are truly sorry for your stay with us did not live up to your expectations. We sincerely apologize for the inconvenience you had... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed 4 weeks ago

Most of the reviews you read about missing staff are true! I couldn't find anyone manning the front desk during check-in and had to wait about 5mins for someone to notice me and check me in. After that all throughout my stay, most of the time when you call down to front desk no one will answer the phone so... More

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IHGCare, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Ch0aniki, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. I am sorry we were not able to exceed or at least be at par with your expectation.... More

Rotherham, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 7, 2014

time has not treated this hotel well and without updating it becomes yet another anonymous pillow. For a town like Basingstoke this hotel is exorbitant but as 'the company' it can get away with it and appears not to care. The public rooms are truly awful and stuck in the early 90's. The staff make up for tired surroundings by... More

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IHGCare, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear AndyJBall, Thank you for taking the time to provide feedback on your stay.We regret to see the accommodations you received prevented you from fully enjoying your time at the hotel. We do appreciate your kind words for the staff and the high score for Service. We take all of the reviews we receive very seriously as they allow us... More

Senior Contributor
24 reviews 24 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 26, 2014

I stayed over a Mon & Tue night as I was working in the area, I am a member of the IHG rewards group & I assume this was the reason I was upgraded to Executive room on checking in. On that subject check in was painless & the young lady was extremely pleasant. As a previous review states the... More

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Chester, United Kingdom
Top Contributor
136 reviews 136 reviews
60 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed February 20, 2014

One night stay on a business trip. This hotel must have the smallest executive rooms I have ever come across at a Holiday Inn. I had to move the chair and table in order to close the window screen. That said everything else was fine. The room was perfectly clean and warm. The hotel has ample parking and is well... More

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IHGCare, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Chestertripper, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. Please accept my apologies for any inconvenience your restaurant experience may have caused you. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Once again,... More

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Additional Information about Holiday Inn Basingstoke

Also Known As:
Holiday Inn Basingstoke Hotel
Holiday Inn Basingstoke Hotel Basingstoke
Basingstoke Holiday Inn
Holiday Inn Basingstoke Hampshire
Address: Grove Road, Basingstoke RG21 3EE, England
Phone Number:
Location: United Kingdom > England > Hampshire > Basingstoke
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 11 hotels in Basingstoke
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basingstoke 3*
Official Description (provided by the hotel):
Holiday Inn Basingstoke is a modern hotel boasting air-conditioned bedrooms of which 4 are accessible. Located within easy access of the M3, M4, Basingstoke Town and Festival Place Shopping Centre, the Holiday Inn is ideal for both Business travellers and Leisure visitors. Business travellers will find the Holiday Inn Basingstoke located close to the business parks of Viables, Daneshill, and Chineham. ( Motorola, Sony, Huawei). We offer free car parking. Leisure visitors can find easy access to attractions in all directions. To the East are Legoland, Windsor, Thorpe Park and Ascot Racecourse. To the South are Jane Austen House, Winchester and Marwell Zoo. To the West is Newbury Racecourse and Stonehenge. In Basingstoke are the Anvil and Haymarket theatres and the aquadrome leisure complex to which we have complimentary passes. The Bar has a relaxing atmosphere in the evening especially after dining in the Restaurant which offers dishes from around the world. Our lounge provides the ideal location for informal daytime meetings. The Academy Conference and Training Centre has 6 air-conditioned suites with Wireless internet access the rooms can accommodate from 2-140 delegates. The hotel also offers a specialist events organiser to plan your function with a personalised touch. ... more   less 
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