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Holiday Inn Basingstoke

3.0 of 5
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Grove Road, Basingstoke RG21 3EE, England
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Holiday Inn Basingstoke
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238 Reviews from our TripAdvisor Community

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Traveler rating
    49
    106
    63
    14
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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    (53)
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Liverpool, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Location was great, nice and quiet. Breakfast was nice and plentiful, the room was clean. Service was spot-on. Only downside was no free wi-fi which in this day and age seems a little silly and let's it down compared to competitors.

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Colchester, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Although this is not quite as big or grand as other Holiday Inn hotels , it does have Clean Rooms, Good Food, Helpful staff...however hotel décor, parking space, etc needs a facelift...more of a holiday inn express in terms of guest room space as against Holiday Inn....

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Mastii Thank you so much for your review, we appreciate you taking the time to leave it. We agree with you, we are not as big or even as grand as some hotels. but as they say 'Good things come in small packages' and we certainly believe this to be true of Holiday Inn Basingstoke. Thank you so much... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

Recently had a one night stay in the Holiday Inn Basingstoke. Hotel very nice. Staff very Helpful and Friendly. Food Excellent. Rooms Clean and Comfortable. All in All a very Good Experience and would Highly Recommend to anyone.

Was this review helpful? Yes
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Marilyn C Thank you for your 5* review and for highly recommending us to others. Your positive comments are appreciated. Hope you had a good journey home. With our best wishes, Janet C Admin More 

London, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Although this is not quite as big or grand as other Holiday Inn hotels it still delivers on many aspects - the restaurant was excellent, great food and wonderful service. Sticky toffee pudding is to die for.All staff are friendly and happy to help. Rooms are stylish and comfortable.

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TeamBasingstoke, General Manager at Holiday Inn Basingstoke, responded to this review

Hi David F, Thank you so much for sharing your experience with us and other would be travelers. I read your review out during our daily meeting today and the team were thrilled. You're right that we aren't the biggest of newest Holiday inn around but we make up for it in so many other ways. Daniel and the Team... More 

Peterborough, United Kingdom
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 23, 2015

We were looking for a hotel to stay prior to going on a cruise. This hotel was not our first choice but we are very glad we decided to book. We booked an advance B, B & E package which was good value. The hotel, room and food were all very good. The staff were all friendly and helpful. The... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear PWR187045 Great to read that you were pleasantly surprised by your stay with us. We do get lots of fantastic comments about our tasty food and lovely clean and comfy rooms. The team will be pleased with your comments. We are glad that we got the chance to show you how good we are, next time you require accommodation... More 

Manchester, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 18, 2015

We find Basingstoke well positioned and being close to the M3 makes it a good base. We stayed 3 nights during July. Our room was fine. Every member of staff we dealt with we found polite, pleasant and friendly. We are surprised other reviewers found any of the staff otherwise. Unfortunately our stay on Saturday night coincided with a wedding.... More 

Was this review helpful? Yes 2
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Stephen M Thank you for taking the time to leave us your comments. Lovely to read that you found the team polite, pleasant and friendly, we are proud of them all. We do our best when we have a wedding - by leaving signs out in the corridors to encourage guests to return quietly to their rooms and to... More 

Porth, United Kingdom
Level Contributor
195 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed July 16, 2015

Not too big, clean,tidy public areas, reception, bar, breakfast room Had an upgrade to executive room, not massive but clean modern décor, good sized bathroom with shower over bath. 10 minute walk to town centre. Good sized carpark, Friendly helpful staff. 2 minutes off M3 motorway

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Welshone03 5*s ~ that's brilliant, thank you. Fantastic that everything was lovely for you. Thank you for letting us know and we look forward to welcoming you back in the future. Our kind regards, Janet C Admin More 

Plymouth, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 13, 2015

The hotel was pleasant enough and certainly well located for the city centre and for the particular wedding we attended in nearby Cliddesden. However, upon returning to our room late that evening it was evident that the conversation from the people in the next room could be clearly heard through the adjoining door that our room had. The people concerned... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Faithfull_11 We hope you enjoyed the wedding you attended. Cliddesden is such a pretty village. However, we were sorry to read that your evening was spoilt slightly by guests in another room chatting late at night. We do try our best to encourage guests to be thoughtfull and consider other guests who may be sleeping by leaving signs out... More 

Liverpool, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 12, 2015

poor room terrible food and poor greeting no more said would not stay again there is a trend with all holiday inn hotels and it is poor ding microwave food the chain is in bad need of professional chefs hotels are clean

Was this review helpful? Yes 1
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Davestaniford We are sorry that you were disappointed with you stay here recently, and we were surprised that you thought the food was cooked in a microwave. Daniel our Head Chef and his team are quite well known for their excellent food and the fantastic reviews we get do normally reflect this. However, it was a shame that the... More 

Travelers are raving about these Basingstoke hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 10, 2015

I visited this July, the hotel is very easy to find! There were a few tables outside to sit and have a drink in the sun but not enough in my opinion. Had. Great meal in the restaurant so I'd recommend eating in if you're staying. The room was lovely, my only complaint is that you had to pay for... More 

Was this review helpful? Yes
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear maybeanyway Glad you had no trouble finding the hotel and thank you for recommending our restaurant to other travellers. Daniel our Head Chef and his team get lots of great comments regarding their tasty food, thank you for your comments. With regard to wifi, by joining IHG Rewards guests get complimentary wifi. It is free and easy to join... More 

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