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Holiday Inn Basingstoke

3.0 of 5 Grove Road, Basingstoke RG21 3EE, England
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Holiday Inn Basingstoke
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Holiday Inn Basingstoke
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194 reviews from our community

Traveler rating
    39
    86
    54
    9
    6
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25
51
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80
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Ann Arbor
1 review
3 of 5 stars Reviewed 5 days ago NEW

I stayed 2 nights at this hotel, and came out with sort of mixed feelings. The (double) room was very nice with a perfect bed and sufficient space. The restaurant was really good with a nice variety of choices and original tastes and presentation. Negative points however: incredibly high price for internet (if is free for members, sure, but still... More 

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Hello Ann W, It's a real shame that you had mixed feelings, especially as you were so positive about the comfortable bedroom and our food quality. We work really hard to ensure that the Hotel is as clean as it can be and that our food is attractive and tasty. I know that Daniel and Nannu will both be very... More 

Larkhall
Top Contributor
159 reviews 159 reviews
25 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Visited in April last year and was not overly impressed. Thought I would give it another try. Initially It looked like same old service, 5 people all queuing to check-in and only one member of staff on the front desk, so a bit of time to wait. Was in an Executive room, nicely laid out but was the smallest exec... More 

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

MIB-53, Thank you for reviewing your stay, I am pleased that it was better than your last visit but clearly with some way to go to get it right. Honestly, thank you for being so honest and direct. I can assure you that I really value what you have to say and it all goes a long way to help... More 

Basingstoke
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I come here every Sunday for the carvery and are never unhappy. The staff are welcoming and professional at all times, the choice of food is huge with plenty of vegetables and the price is great for a three course meal. You cannot go wrong. We love it.

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Happy New Year Susan A What a brilliant start to the year to receive your glowing review of our Sunday Lunch offering. Both Cadie and Daniel were thrilled to read your feedback and we really appreciate your loyalty and affections! We have no pans to change our offering any time soon and so we look forward to continue serving you... More 

Devon
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel with my business colleagues from September until mid December. The hotel is comfortable and very convenient for our business, but also for walking into Basingstoke, or getting on the M3 / A303. The resturant menu is varied and can be mixed and matched from the bar menu, also a specials board. The head chief,... More 

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

DevonAde Well, that seems like a very fair review and I absolutely take on board your feedback about the WiFi. As the new GM, I am keen to understand all of our little challenges so if you have time, please feel fee to contact me directly. It would be great to see if there are particular areas in the Hotel... More 

Andover, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a family Christmas party at the hotel on Saturday. First impressions of the hotel was that it is so clean and I mean clean the bedrooms were exceptional. Housekeepers well done. Janet in the party room is fantastic and Michelle who arranged the party very professional. Credit to the Hotel. We had a blast the disco one of... More 

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Dear PaulaJean1959, What a wonderful review and with so many mentions for the Team! This is the third really nice comment we've had about how clean the rooms are this week, Nannu and her girl's are over the moon. It's so rewarding when our hard work gets recognised. Michelle and Janet are absolute diamonds and I am thrilled that you... More 

Derby, England
Top Contributor
277 reviews 277 reviews
81 hotel reviews
229 helpful votes 229 helpful votes
5 of 5 stars Reviewed December 14, 2014

Stayed here for business , staff were very helpful. Room was good standard and the bed was comfy, and the breakfast excellent . The Internet was a little slow at times which was my only issue. Only had a bar meal which was fine

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Hi Whadders Thank you so much for your really positive review of your stay at our Hotel. A comfy bed and great breakfast is pretty much up there for me when I think about the most important things that we could offer, so it's great to hear that you were happy. Daniel and his brigade of Chef's really care about... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 9, 2014

This hotel, for the price, is as to be expected, and as stated below by other reviewers, is clean, efficient and operated by polite and welcoming staff. However, Wi fi Internet access at £5.00 for an hour is outrageous. You can of course get it free if you become a member of some club or other, but it costs. And... More 

Was this review helpful? Yes 1
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Dear Neil P, Everything in balance... I would like to start by saying thank you for your review and in particular the great comments about the Hotel, facilities and most of all, the Team. I am personally really pleased that you found your experience of the service and the Hotel in the same light as many other travellers before you.... More 

England
Top Contributor
58 reviews 58 reviews
24 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed December 6, 2014

The hotel was the venue for my company Christmas "do". As the hotel offered B&B at a competitive rate, we decided to stay over rather than take a taxi home. The hotel does look a little dated from the outside. However, the room we had (although small) was perfectly adequate and most importantly, clean. We asked for a quiet room... More 

Was this review helpful? Yes 1
admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear wahili It was great to get your comments, especially you noticing our hard working, polite and couteous staff. We get this said a lot from guests which make us very proud, as we are of our Award Winning breakfast - Head Chef Daniel and his chefs were delighted that you enjoyed it. Yes, we know we will never win... More 

Essex England
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 1, 2014

Stayed two nights here, visiting Christmas markets in Winchester & Salisbury, very convenient for both. As others have said the Hotel looks very dated from outside, but was pleasantly surprised with our room which was cosy & comfortable. However, the bathroom smelt musty & I didn't like the fact that there wasn't a blind at the bathroom window. the Hotel... More 

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Hi sadoldblonde, Thank you so much for taking the time to review our Hotel. It was really great to read your positive feedback about breakfast and dinner and I know that Daniel and his Brigade will be thrilled to hear that. We often get great feedback about our location and whilst Basingstoke itself may not be a "destination" town, our... More 

Ashford
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 26, 2014

As the title of this review suggests, the exterior of the hotel is a bit dated. I was pleasantly surprised by the interior & room though (albeit I was upgraded to an executive room). The staff were helpful & friendly on check in & at the bar. I had room service & found the food to be OK.

Was this review helpful? Yes
admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Hi Nigel D, Thank you for your succinct and candid review of our Hotel. It made me us smile and was in true homage to a "Ronseal moment" We are really pleased that you were happier once you got in a tried our service and rooms. It is fair to say that we may not be winning any beauty competitions... More 

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Additional Information about Holiday Inn Basingstoke

Address: Grove Road, Basingstoke RG21 3EE, England
Phone Number:
Location: United Kingdom > England > Hampshire > Basingstoke
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basingstoke 3*
Number of rooms: 86
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Also Known As:
Holiday Inn Basingstoke Hotel Basingstoke
Basingstoke Holiday Inn
Holiday Inn Basingstoke Hampshire

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