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Holiday Inn Basingstoke

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Grove Road, Basingstoke RG21 3EE, England
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Holiday Inn Basingstoke
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Holiday Inn Basingstoke
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208 reviews from our community

Traveler rating
    45
    91
    56
    10
    6
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26
55
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84
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (45)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (39)
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BEDS
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

recently stayed here for business . I arrived late and checked in, the people I was meeting were already seated and had ordered food. I joined the group, my orders taken straight away . the staff made an effort for my food to arrive as closely timed to the group as possible. so cant fault them for that at all.... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi Joeybeds Fantastic to hear that everything was great for you. All our team are happy to make sure our guests stay or visit is a good one. You can always be sure of a warm welcome. Hope to see you back here next time you are in the area. Thanks for your feedback With best wishes Janet C. G.M's... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here during a bank holiday weekend. Hotel was very quiet ! Our interconnecting rooms were clean and modern. Staff were all very friendly and efficient. Only downside was the restaurant being closed on the Sunday evening, but food was still being served in the bar area so we didn't starve. Have recommended to relatives and will stay here... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi Alan N We are happy to hear that your interconnecting rooms were clean and to your satisfaction. Nannu and the whole housekeeping team are proud of the cleanliness of their rooms, which we must admit do get noticed often by guests. Sorry that the restaurant was closed on the Sunday evening of your stay. Daniel and his team do... More 

LONDON
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was looking forward to staying in this hotel as we normally stay at the premier Inn. We were 2 adults and 3 kids age 13,10, 6 and a baby 4 months. We booked 2 twin rooms with a cot in one room and an extra bed in the other. It was easy to find and when we arrived there... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Sharonhoney Thank you so much for you honest feedback, although we are very sorry that there were parts of our service that you did not enjoy. We only wish we had had the opportunity to rectify these points whilst you were still in the hotel. With regard to our breakfast, we get really great reviews from our guests, it... More 

Cambridgeshire, United Kingdom
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

On approach to the hotel from the main road I was regretting the decision to stay here but once parked & in the reception things didn't look too bad. Until I got to my room, on the 'executive floor', I dread to think what the standard rooms are like! The room was tiny, with very tired decor & in need... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Dp1033 Thank you so much for leaving us the feedback regarding your recent stay with us. Your negative comments have been taken on board and where necessary action will be taken. We were happy to see no negative remarks regarding service, food, staff etc., therefore, we are glad that everything else during your stay was good for you. With... More 

Warwick, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel on a saturday night in an Executive Room. Lovely welcome from Sarah the receptionist and other hotel staff were good. Room was excellent on second floor (no lift). Very clean and modern with a nice bathroom and good shower. Easy to find and free parking. We were asked on arrival if we would like to dine... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hello Furbit It was great to read your positive comments on your recent stay with us. We are proud to say that we do get lovely comments about our Reception Staff and Sarah will be so please to hear your comment of her 'lovely welcome'. We were disappointed to hear that you experienced a number of shortages on the menu... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 11, 2015

Excellent service, I really have no faults for this place they even gave us a free upgrade. The restaurant and the waiter who served us was on top form and the food came out quick and was lovely. The room was wonderful and with free stuff who wouldn't say no. It's a good service from a chained hotel no faults.

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TeamBasingstoke, General Manager at Holiday Inn Basingstoke, responded to this review

Hi Abbey L, Thank you for your great review! From time to time we do have the odd executive room available and the Team love to go the extra mile, so it's fantastic to hear that you loved the room and extras. It's great to have a fluffy bathrobe and slippers and the bigger TV and magazines are a nice... More 

Hertfordshire
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

We stayed here for one night before my sons football competition. Parking was easy and accessible. When greeted at reception we were meet by a really lovely receptionist who was very helpful and friendly. Once we checked went to upstairs( no lift to second floor) to our room. Nice well maintained room. Clean and fresh. It had all we wanted.... More 

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admin55, General Manager at Holiday Inn Basingstoke, responded to this review

Hello Wackywheels, Well first of all let me say how great it is to hear that you would stay with us again. We can be a little quieter at the weekends, especially out of season but as you experienced for yourself, that doesn't stop the Team going the extra mile and doing what they do best. Daniel was really thrilled... More 

Whitby, Canada
Contributor
13 reviews 13 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 28, 2015

Okay, it's not an historic property, nor a swanky hotel with all the bells and whistles, but my room was always clean, the service was very good, and meals in the restaurant are surprisingly good. Dinners at the on-site restaurant warrant special note - and I found the chef's specials were always a good bet. One night, for example, I... More 

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admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi Kirk F What we do not have in historical value we certainly make up for in our valuable staff!, their aim is to ensure that all our guests have a great stay. Our Head Chef, Daniel, and his team were happy that you enjoyed the excellent food, we are proud of the meals that are produced here. If you... More 

1 review
5 of 5 stars Reviewed February 10, 2015

Just spent the past 6 weeks on a training course for GeoAmey. The rooms are very clean and light. The staff are very helpful especial Janet who met our every needs and kept us supplied with water, coffee and the best cookies iv ever had. Would definently recommend this place to an individual or company to use.

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admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi JohnG Thank you for the great review. Janet receives lots of lovely comments from happy people, which she never tires of, and it now looks as though our cookies are becoming as popular as Janet! Glad you had a good stay with us and look forward to seeing you again. Best wishes, Janet C. GM's office More 

1 review
5 of 5 stars Reviewed February 10, 2015

Undertook my work training at this venue. Staff were ever so helpful, polite and always there to help. Close to the motorway. Very good experience. Food is spot on, I highly recommend the club sand which with sweet potato fries and the hotel made cookies are amazing.

Was this review helpful? Yes
admin55, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi LaurenD We were happy to share your review with the team this morning, eveyone was thrilled that you found them to be polite and always there to help. We are lucky to be situated in a good location, so easy to find, especially if you are looking for our amazing cookies! I think we are right to be proud... More 

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