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Holiday Inn Basingstoke

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Grove Road, Basingstoke RG21 3EE, England
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Holiday Inn Basingstoke
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235 Reviews from our TripAdvisor Community

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Traveler rating
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    62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
  • All months
    (235)
  • Mar-May only
    (53)
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    (91)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (39)
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1 of 5 stars Reviewed 6 days ago NEW

Me and my partner stayed in this hotel on Friday night before driving to Swanage in Dorset on Saturday morning. When I got to Dorset I realised I left my pandora in the hotel... Long story short me and my partner went to the hotel at least 4-5 times over the weekend and asked if they had seen my bracelet... More 

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Peterborough, United Kingdom
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We were looking for a hotel to stay prior to going on a cruise. This hotel was not our first choice but we are very glad we decided to book. We booked an advance B, B & E package which was good value. The hotel, room and food were all very good. The staff were all friendly and helpful. The... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear PWR187045 Great to read that you were pleasantly surprised by your stay with us. We do get lots of fantastic comments about our tasty food and lovely clean and comfy rooms. The team will be pleased with your comments. We are glad that we got the chance to show you how good we are, next time you require accommodation... More 

Manchester, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We find Basingstoke well positioned and being close to the M3 makes it a good base. We stayed 3 nights during July. Our room was fine. Every member of staff we dealt with we found polite, pleasant and friendly. We are surprised other reviewers found any of the staff otherwise. Unfortunately our stay on Saturday night coincided with a wedding.... More 

Was this review helpful? Yes 1
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Stephen M Thank you for taking the time to leave us your comments. Lovely to read that you found the team polite, pleasant and friendly, we are proud of them all. We do our best when we have a wedding - by leaving signs out in the corridors to encourage guests to return quietly to their rooms and to... More 

Porth, United Kingdom
Level Contributor
195 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not too big, clean,tidy public areas, reception, bar, breakfast room Had an upgrade to executive room, not massive but clean modern décor, good sized bathroom with shower over bath. 10 minute walk to town centre. Good sized carpark, Friendly helpful staff. 2 minutes off M3 motorway

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Welshone03 5*s ~ that's brilliant, thank you. Fantastic that everything was lovely for you. Thank you for letting us know and we look forward to welcoming you back in the future. Our kind regards, Janet C Admin More 

Plymouth, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was pleasant enough and certainly well located for the city centre and for the particular wedding we attended in nearby Cliddesden. However, upon returning to our room late that evening it was evident that the conversation from the people in the next room could be clearly heard through the adjoining door that our room had. The people concerned... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Faithfull_11 We hope you enjoyed the wedding you attended. Cliddesden is such a pretty village. However, we were sorry to read that your evening was spoilt slightly by guests in another room chatting late at night. We do try our best to encourage guests to be thoughtfull and consider other guests who may be sleeping by leaving signs out... More 

Liverpool, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

poor room terrible food and poor greeting no more said would not stay again there is a trend with all holiday inn hotels and it is poor ding microwave food the chain is in bad need of professional chefs hotels are clean

Was this review helpful? Yes 1
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear Davestaniford We are sorry that you were disappointed with you stay here recently, and we were surprised that you thought the food was cooked in a microwave. Daniel our Head Chef and his team are quite well known for their excellent food and the fantastic reviews we get do normally reflect this. However, it was a shame that the... More 

Travelers are raving about these Basingstoke hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I visited this July, the hotel is very easy to find! There were a few tables outside to sit and have a drink in the sun but not enough in my opinion. Had. Great meal in the restaurant so I'd recommend eating in if you're staying. The room was lovely, my only complaint is that you had to pay for... More 

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TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear maybeanyway Glad you had no trouble finding the hotel and thank you for recommending our restaurant to other travellers. Daniel our Head Chef and his team get lots of great comments regarding their tasty food, thank you for your comments. With regard to wifi, by joining IHG Rewards guests get complimentary wifi. It is free and easy to join... More 

London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked online and wasn't disappointed. The outside looks a bit dated, but when you go into the hotel, you will be surprised. Modern and fresh hotel and room, friendly staff and hearty breakfast the following morning. Comfy bed and a selection of pillows to choose from led to a peaceful nights sleep in a quiet room. Would stay again.

Was this review helpful? Yes
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Hi P.D. 5* - thank you. Yes we are lovely inside! The whole team were thrilled with you positive comments - thank you. We look forward to you staying again. Best wishes Janet C. G.M's office More 

Hampshire, England
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here a few times over the last few months, most recently last weekend. Feeling ill on the Saturday the cleaning staff knocked on the door saw me sleeping and went away, what was nice was when my partner came back later she stopped and asked if the room needed cleaning and offered to replenish the tea and coffee -... More 

Was this review helpful? Yes
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear TheMissyp Great to get your feedback, thank you and we hope you are feeling better. Glad you had everything you needed whilst you were here, come back and see us next time you need accommodation in our area. We look forward to seeing you. With our best wishes Janet C. G.M's office More 

Whistler
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed at this Holiday Inn for four nights from the 28th of June accompanied by my wife and two young children (2 years and 5 months) It is a well located hotel for the area with ample parking when you are aware of the large car park situated to the rear of the hotel with its own access into... More 

Was this review helpful? Yes
TeamBasingstoke, Guest Relations Manager at Holiday Inn Basingstoke, responded to this review

Dear PeterJAmory We were glad to read that your stay was a positive experience. We are indeed in a good position for petrol stations and shops, whilst still being lucky enough, as you say, to have some grassy areas and plenty of parking. Also, I think you will be pleased to know that the "system issues" have now been rectified.... More 

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