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All 11 Basingstoke hotels

Hilton Basingstoke

4.0 of 5 Hotel   |   Old Common Road | Black Dam, Basingstoke RG21 3PR, England
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47%
Ranked #9 of 11 hotels in Basingstoke
A recent review
3 of 5 stars reviewed yesterday
Nathalie J Luxembourg City, Luxembourg
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511 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
London, England, United Kingdom
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed one night with another family as a half way meeting point. We had a great weekend but this hotel was not why! The reception areas are ok and the food wasn't bad, if you overlook the stains on the bar sofas and the lovely hankie that someone had left there this morning that wasn't spotted for hours! But the... More

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Luxembourg City, Luxembourg
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Repeating what others said before but the hotel is to be absolutely avoided during the summer due to lack of airco in rooms. I know management has replied they might review this during possible constructions and that airco is not advertised, but seriously this is a Hilton and such a basic requirement should not even be questioned. I have stayed... More

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Hythe, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

we stayed here on sunday 20th of july luckily we arrived put our suitcase in the room went out to a party slept at the hotel woke early and went home it was so uncomfortable in the room too hot only one fan provided and the bed was so uncomfortable rock hard and springs in your back stains on the... More

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London
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed at the Hilton for one night on a Friday, checking out on a Saturday. The hotel is located ideally just off the M3 in a secluded area, making any road noise non existent. The Hilton is around a 10-15 minute walk into the town centre, which is home to a very good shopping centre and restaurant complex. Upon arrivial,... More

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Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for posting a review on Trip Advisor which is very much appreciated. Thank you also for your very positive comments and I am delighted to learn that you had an enjoyable stay and my staff provided you with faultless customer service. The team will be so pleased that their efforts contributed to your satisfaction with your... More

hot70000000000000
Contributor
18 reviews 18 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here this past weekend during the hot weather. The rooms have no air conditioning and were absolutely baking. I had a ground floor room, and the large window would open no more than six inches which was ridiculous. The room had been left with the curtains closed and a large fan on full blast before I arrived but made... More

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Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for posting a review on Trip Advisor. When the hotel was built there was no requirement for hotel establishments in the UK to have air conditioning, however with the prospect of a warmer climate with increasing temperatures it will be a consideration for any major structural work that may be carried out in the future. We... More

UK, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Worst Hilton Ever !!There were remains of other peoples breakfast on the table, Very Noicy rooms, and No Air con which didnt go down well when it was c30 deg outside, all rooms are very dated, Very expensive for this lo standard

Review collected in partnership with Hilton Hotels & Resorts

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Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for completing our on-line guest questionnaire to which I have already responded personally and for posting a review on Trip Avdisor which is very much appreciated. I am sorry to learn that you were disappointed with your stay. The hotel does not have air conditioning but with the prospect of climate change and increased temperatures, it... More

Barnsley, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

A Hilton hotel brings images of luxury and decadence. This hotel was dirty, tatty and not customer focusssed at all. Def would not stay here again. The wine was nearly £10 per glass which was extortionate.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for taking the time to post a review on Trip Advisor and also for completing our on-line guest questionnaire, to which I have responded personally. I was most concerned to note your comments regarding the less than warm welcome on your arrival and please be assured this matter has been addressed and actioned to ensure there... More

1 review
1 of 5 stars Reviewed 1 week ago

Old, tired 1970s hotel. Over priced and with out dated values and quality of service. The gym is like a cupboard and rooms do not have a/c. The hotel is definitely in need of a wake up call. the restaurant is basic but the food is ok

Review collected in partnership with Hilton Hotels & Resorts

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Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for taking the time to complete our on-line guest questionnaire to which I have already responded personally and for posting a review on Trip Advisor which is very much appreciated. The hotel was built in 1984 and the main lounge.bar and restaurant together with some bedrooms have refurbished during this period. However your comments regarding air... More

Gurgaon
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Business travel. Good access, Great restaurant meals the night of my stay. Was somewhat pricey but probably pushed up by the Farnborough air show. Room was OK, shaver socket not working and fabric needs updating. Hilton brand seems stuck though, an expensive name but far removed from the distinctive high quality of the past. Cheery staff in the evening restaurant... More

Was this review helpful? Yes
Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for posting a review on the Trip Advisor website. Thank you also for such positive comments regarding the hotel location, food in the restaurant and the inter-action from my staff which are very much appreciated. Comments such as yours provide great motivation for the team and please be assured they will be passed on to them.... More

Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Hilton Basingstoke in July and I found the hotel average at best. The hotel seamed very dated and charging £15 for a night for wifi was a little to much considering the nearly £100 room rate. The food was nice but it was a strange menu however the breakfast was much better. I had previously stayed... More

Was this review helpful? Yes
Management16, General Manager at Hilton Basingstoke, responded to this review

Dear Guest, Thank you for posting a review on the Trip Advisor website and your comments are noted. Free WiFi is available in the lounge/bar but is chargable in bedrooms. However we are currently trialling free wifi in bedrooms in our hotels in Scotland and if successful this amenity will be rolled out to other Hiltons in the UK. Thank... More

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Additional Information about Hilton Basingstoke

Address: Old Common Road | Black Dam, Basingstoke RG21 3PR, England
Phone Number:
Location: United Kingdom > England > Hampshire > Basingstoke
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Basingstoke 4*
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Also Known As:
Hilton Basingstoke Hotel Basingstoke
Hilton International Basingstoke
Basingstoke Hilton International
Hilton Basingstoke Hampshire

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#6 Luxury Hotel in Basingstoke
Hotel Class
Official Description (provided by the hotel)
Modern hotel located 2 miles from Basingstoke station & 35 from Heathrow Airport. ... more   less 
Number of rooms
141

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