My hotel room was very hot (no air conditioning) and got no sleep overnight the window only opened a few inches. My kettle was faulty and electrics made the TV turn on and off. Staff we unhelpful the only plus point was that they did replace the kettle. My colleague had to change his room 3 times because the room... more

Shame about the bathroom and overall dated room. The sheets and towels were marked. Floors dirty. But the staff is really nice. All I can think of is that I paid GBP 39.00 for one night incl breakfast and I couldn't expect The Ritz . still, won't go again. more

Stayed at the Hilton as part of legoland package, have to say it was clean and staff were helpful. I was suprised however that £50 was deducted from my debit card without my knowledge or permission which only came to light on my return home, this I have since found out is the policy of Hilton hotels which is then... more

My wife and I have stayed at many Hilton Hotels (including 5 star Hiltons) over the years but our favourite to which we regularly return is Basingstoke. We booked a break this time through Saga, and stayed from 17th-20th April, 2009. The hotel is situated in a most pleasant environment standing in its own grounds and in close proximity to... more

...recently, had the pleasure of my first overnighter at this hotel...there was a great welcome, care and attention, particularly from the reception personnel, praver, and Margaret...indeed, the pleasant stay here has warranted a repeat reservation in a few weeks. more

I stayed one night here while attending a meeting in Basingstoke. My company's travel office chose this hotel for me and, while it was convenient, I'd probably opt to go somewhere different next time. I hadn't stayed in a Hilton in the UK before, and was perhaps expecting something a little higher quality. The decor was tired, but not offensive,... more

My husband and I plus our 2 children aged 10 and 7 stayed for one night at this hotel. We payed £30.50 through hotel.co.uk. It was a fantastic price, and we found firstly the staff were very helpful and polite upon arrival. Our room was immaculate and very clean, as we were a bit concerned after reading some of the... more

Problems started 10 minutes after booking the hotel when I rang up to cancel the resrvation. I was told I was allowed to cancel and told that I was lose the £306 I paid for the stay. I don;t think this is legal as there should be a certain period of "cooling off" or "acceptance of goods/services" but they would... more

This is a very bad hotel and you should only stay here if you have to. I will be staying in Winchester in future. The rooms are terrible, the staff are unhelpful and the food is atrocious. Some of the rooms smell really bad and the decor is very dated. I am not entirely sure how such places continue to... more