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Crowne Plaza London-Gatwick Airport

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Langley Drive, Crawley RH11 7SX, England
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Crowne Plaza London-Gatwick Airport
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Crowne Plaza London-Gatwick Airport
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1,249 reviews from our community

Traveler rating
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    212
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    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aberdare, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Having never stayed in a crowns plaza hotel before we really didn't know what to expect. What we got was great service, an excellent upgraded room and a delicious meal. The upgrade is definitely worth the extra expense, even though ours was complimentary I would have been more than happy to pay. The staff were excellent, they were dealing with... More 

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Orlando
Top Contributor
156 reviews 156 reviews
106 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here with my daughter for one night prior to our flight from Gatwick. It is reasonably close to the airport (15 minutes). The hotel does NOT run its own shuttle to and from the airport. They will call local taxi for you. They told me it would cost 10 and he charged me 15. The room was fine. The... More 

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Norwich, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Not the easiest of hotels to find in the dark in the rush hour, but a bright modern reception and a warm welcome after a long drive! The room was comfortable, with a comfy bed and a bright functional bathroom. Despite being near to the airport (that's why we chose it as part of a parking package) it was very... More 

Was this review helpful? Yes 1
Janice P, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Peter B, I was pleased to read that you felt greeted and welcomed at check in after a long day drive to the hotel. I am glad that you found the room and bed comfortable and the bathroom functional and the hotel quiet. Thank you for your encouraging feedback regarding the quality of service you received at the bar.... More 

Newcastle upon Tyne, England, United Kingdom
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

If you want somewhere decent to spend a night before you jet away somewhere nice then I am sure this is probably the place to be. However I was here on business so that's how I shall review it. The check in was relatively painless however they then decided to tell me that it was £10 a day to park... More 

Was this review helpful? Yes 1
Janice P, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Tony S, Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you were satisfied with the check in and found the room comfortable. I am delighted that you found the staff nice and helpful. I was disappointed to... More 

Newtown, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel as we were flying from gatwick early the next morning. Booking in was simple and quick. The room was well appointed and the facilities excellent. The beds was super comfy. Staff were very helpful and helped us with every thing from extra milks to maps for getting to gatwick. We ate at the hotel restaurant that night.... More 

Was this review helpful? Yes 1
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for your positive comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you had a good stay with us and found the bed super comfy and the room had everything you needed for an enjoyable stay. I would like to thank you for mentioning the staff... More 

Ipswich
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night prior to early flight out of gatwick booked with APH £60 for parking( not at hotel) and hotel Swift check in pleasant gentleman ate in hotel very nice Bed was comfortable toiletries in bathroom Decent nights sleep before alarm from reception at 430 as requested Have stopped here before and will defiantly stay again

Was this review helpful? Yes 1
Janice P, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear iloveholidays1703, Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you found the check in was smooth and the staff pleasant. I am pleased that you had a comfortable stay and night sleep and enjoyed your meal at... More 

Ashbourne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed the night before our holiday, checking in was smooth and the staff friendly and helpful. The room was clean and well appointed, just what you need for a quick stay. We also dined in the restaurant which was good. Would stay again.

Was this review helpful? Yes 1
Janice P, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Liam B, Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the hotel. I was pleased to read that you found the check in was smooth and was satisfied with the level of service provided by the staff. I am glad that you liked your room and its amenities and had... More 

Suffolk, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed the night here before flying out on holiday in March. We booked a deal with Holiday Extras which was £60 for an overnight stay with 8 days parking. Excellent! The hotel was lovely. Clean, spacious room with two large beds, seating area and big bathroom. Not that we had a huge amount of time to enjoy it! My... More 

Was this review helpful? Yes 1
Janice P, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Maytraveller24, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at the hotel. I was pleased to read that the package that you booked was good value and that you were satisfied with the hotel and found the room spacious and comfortable. I am sorry that you did not find reception welcoming... More 

uk
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here one night and I must say I was very happy with it , the staff are all very pleasant and helpful , we had the continental breakfast in the lounge , all very nice, room was very comfortable, can't ask for much more ,my first choice hotel when in this area ..We will be returning this month

Was this review helpful? Yes 2
Janice P, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Mr and Mrs Brannagan, Thank you for sharing your comments with us following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you found the hotel and the Club Bedroom nice. I am delighted that you were satisfied with the level of service provided by the staff and enjoyed the Club... More 

Somerset
Top Contributor
74 reviews 74 reviews
43 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked just a basic room plus airport parking for a break and on the off chance asked if we could upgrade as it was my husband's birthday. Was amazed to receive a complimentary upgrade to a club room, which was one of the nicest rooms I have ever stayed in! Very spacious, every thing we could possibly need, super clean... More 

Was this review helpful? Yes 1
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments on TripAdvisor. I am delighted that we were able to offer an upgrade to you on the occasion of your husbands Birthday. I would like to thank you for all your positive feedback about our staff it is always nice to be able to share this with the team. I... More 

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