We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza London-Gatwick Airport

Hotel website
Hotel deals
Langley Drive, Crawley RH11 7SX, England
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza London-Gatwick Airport
Professional photos View all
Browse nearby
Crowne Plaza London-Gatwick Airport
Rate this Hotel

1,222 reviews from our community

Traveler rating
    413
    492
    207
    75
    35
See reviews for
172
599
93
221
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1222)
  • Mar-May only
    (279)
  • Jun-Aug only
    (318)
  • Sep-Nov only
    (334)
  • Dec-Feb only
    (291)
All months
UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Although clean and comfortable this is really no more than a Holiday Inn, it does not compare in away way to other Crowne Plaza hotels we have stayed in. For a one night airport hotel stay it was fine, but would not want to stay any longer. The room was very small with nowhere to put a suitcase, and the... More 

Was this review helpful? Yes
London, United Kingdom
Top Contributor
77 reviews 77 reviews
43 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked a combined hotel and parking package (parking at APH). Efficient check-in and check-out. We've stayed here before but I don't think I reviewed it then. This time we had a 8xx room which is not on the 8th floor, if there is one, but in some sort of extension with its own lift but is only one floor up.... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time on this occasion to share your comments on Tripadvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you found our hospitality to your satisfaction. I would like to thank you for your feed back with regards to the lighting in the room which is... More 

Senior Contributor
33 reviews 33 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed here for 2 nights in March 2015, over the weekend, in a standard double room. We were attending a wedding in the area, and needed a good hotel with facilities, close to Gatwick airport. I don't understand the more recent negative reviews - it is all about expectations isn't it? We paid a VERY reasonable... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments and feedback about your stay. I would like to thank you for your balanced review .I am delighted that overall you enjoyed your stay with us and found that the hotel exceeded your expectations in many areas. I am pleased that you found a great deal and enjoyed all the... More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for business and to be close to the station for travel. Lovely hotel, bed very comfy, pool decent size and spa nice. Food quite expensive but on the whole good hotel with really friendly polite staff. Located about 3miles from gatwick airport and just over a mile from Crawley station.

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for your positive feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you enjoyed your stay with us and found that the bed was very comfortable . I am pleased that you made use of the Health Club, and found that the hotel location gave you easy access to both... More 

2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I was at this hotel for 2 weeks Sunday to Friday. Main lift never worked the whole time I was there, the other lifts were like little cubicles not suitable for people with large cases, I saw no work being carried out throughout my stay. At breakfast tea and coffee is pre made and waiting in pots. Out of the... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments on TripAdvisor following your recent two week stay at the Crowne Plaza . I am sorry that during your stay your experienced several problems which from your feedback did not get resolved to your satisfaction. I will pass on your feedback to our Food& Beverage Manager as I am sure... More 

Chippenham, England
Top Contributor
115 reviews 115 reviews
29 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 1 week ago

Good service is about meeting expectations; great service is about exceeding expectations. The Gatwick Crowne Plaza certainly exceeded our expectations and gets a top rating from us. Thanks to being platinum card IHG members we were upgraded to a Club Lounge suite at the hotel, a delightful three/four room suite. The suite was excellent being both quiet, spacious and well... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments regarding your stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted to read that you enjoyed staying in one of the club Rooms.From your comment I think you were on the 6th Floor , it does involve going to the 5th floor to get the lift to... More 

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayrf at this hotel the night before a morning flight from Gatwick. The room was quite small and we did struggle to find a spot to put our 2 large suitcases, but we stacked them on top of each other on top of the dressing table which was a pain if we wanted anything out of the cases, however the... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for sharing your experience on TripAdvisor following your stay with us before your holiday. I am delighted that you found a great deal with Holiday Extras offering overnight stay and a Parking Package. They do offer great value. I am sorry that you found that your room did not offer sufficient room for all your luggage . Please... More 

Oslo, Norway
Top Contributor
119 reviews 119 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a gem of hotel if you are travelling via Gatwick and need a stop over with the family. We have stayed here four years running 2011-2014 this year we are going via Manchester much to the disappointment of our boys 13 and 7. We have booked a family room each time and the kids sleep in a pull... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for your lovely comments about the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you and your family enjoy staying with us when flying out of Gatwick Airport. I would also like to thank you for mentioning the staff it is always nice to feedback to them especially when all your comments are so positive. I... More 

Norfolk, UK
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night before a flight from Gatwick, booked through APH. Plenty of car parking spaces, easy check in, nice room (though small), lovely bathroom and an easy walk to the cinema. The only negative was the bed, though comfortable enough, sloped towards the middle.

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am pleased that you enjoyed your stay with us .I am sorry that you experienced a problem with the comfort of the bed . It is very unusual for us to get negative feedback about... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Crowne Plaza Gatwick Airport: Laboriously waiting at the hotel bar for a reasonable hour to return to my room in time for an un-godly AM flight in the morning. The check- in was swift and polite via a girl with a very liberal "pink high-light pen!" After reading reviews I thought the restaurant would be a good place to harbour... More 

Was this review helpful? Yes 1
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was sorry to read your comments regarding your experience at the Bar . This is a matter that I will bring to the attention of the Food & Beverage Manager and he will speak to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

185 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (156)
Viewed
Room/suite (76)
Viewed
View from room (6)
Viewed
Bathroom (19)
Viewed
Dining (3)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (1)
Viewed
Other (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (11)
Viewed
Bathroom (2)
Viewed
Dining (5)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question