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Crowne Plaza London-Gatwick Airport

4.0 of 5
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Langley Drive, Crawley RH11 7SX, England
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Crowne Plaza London-Gatwick Airport
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1,575 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We checked into the hotel this evening because we had a late inbound flight from LGW. Our intensions were to travel to Swansea the following day which means being relaxed and refreshed. The service with reception was exemplary, no compromises. We stayed in room 136. 12.02.16. As a cabin crew member for LGW I would have no hesitation recommending this... More 

Helpful?
Thank AirbusA321
Monmouth, United Kingdom
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was here for a couple of nights with work having little choice but to stay here. The hotel is in a great location, close to the motorway and only a few minutes easy walk into the centre of Crawley. On entering the hotel the reception is bright and open and check in was easy. The reception staff were very... More 

Helpful?
Thank Iain M
Liverpool, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great location but it is very tired and in much need of some tlc. The pillows were the worst lumpy pillows I have had at a hotel for a long time. The staff were lovely and very accommodating.

Helpful?
Thank o_beky
Lincoln, UK
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for one night at the beginning of a trip away as part of a stay and park deal. Choose crowne plaza as good reputation. The downstairs public area was obviously refurbished and couldn't be faulted on appearance. The receptionist who checked us in was excellent and incredibly warm and helpful. The bar area was well kept with a... More 

Helpful?
Thank simonlincs
Cardiff, United Kingdom
Level Contributor
215 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A nice welcome after a long journey down from South Wales was great and check in was quick and efficient. Room was as expected but was impressed with the speed of service when I could not get the TV to work - fixed in a flash and room service was also efficient.

Helpful?
Thank Kymosavvy
Basel, Switzerland
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here for business. This hotel is situated 15 km outside of the town centre (Crawley). The interior is very beautiful in a cozy, modern way, and rather luxurious. The colours and materials have been chosen carefully and tastefully, and the light is warm and welcoming. The rooms are wonderfully warm and cozy. My room was said to be... More 

Helpful?
Thank grissini_4123
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. The Hotel has undergone a Huge refurbishment which was completed at the end of last year. This included the ground floor restaurant, lounge and our newly acquired Bar 92 area. I am pleased that you found... More 

Malmo, Sweden
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is suitable as a fall back hotel. It can do for a night's sleep but overall it gave an impression of need for touch up. Old carpets, stale food for breakfast and a moldy smell in the bathroom. The staff was very friendly. I suppose the location is OK as well when flying in and out of Gatwick.

Helpful?
Thank Bchmn
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies that your overnight stay did not meet with your expectations. I trust that you will accept that the difficulties you experienced are not representative of our usual high standards.You do not... More 

Newport, United Kingdom
Level Contributor
144 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The rooms were well appointed and clean and comfortable. The staff were attentive. The bar and restaurant were well presented and efficient. The rooms were a little on the small side but as I have said we'll presented and clean. I thought it was good value and we would use again.

Helpful?
Thank Dave O
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted that you had a very enjoyable stay with us and that your overall stay met with your expectations. I am sorry that you found your room too small, we do have several different... More 

Sheffield
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 1 night prior to a flight. I'm an IHG member staying at the Crowne Plaza in Marlow at least twice a month. There was a mix up with our booking,which at 10pm at night with an 8&11 year old is never good. Reception were excellent and whilst they couldn't accommodate us into our booked, interconnecting, room gave... More 

Helpful?
Thank NMSheffield
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies with regards to the mix up with your reservation. I am pleased that our Reception team were able to assist in finding you a room suitable for your requirements and as... More 

Southampton, United Kingdom
Level Contributor
89 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Crowne Plaza before a early flight from Gatwick. The hotel is well presented, the rooms are well maintained and the bar is well stocked. Apart from the slightly scratchy sheets, this is actually a good place to stay before your flight. Having stayed at the Sandman a few times, this one will be our preferred option... More 

Helpful?
Thank Ichdienme
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read your positive comments regarding your overall stay experience. I am very happy that you enjoyed your stay with us and the hotel exceeded your expectations. We will very much look forward to welcoming you... More 

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