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Crowne Plaza London-Gatwick Airport

4.0 of 5 Langley Drive, Crawley RH11 7SX, England
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Crowne Plaza London-Gatwick Airport
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Crowne Plaza London-Gatwick Airport
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1,181 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Torquay
Top Contributor
93 reviews 93 reviews
28 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed a few years ago and did not have a great stay and wrote about it on here, but I always like to be honest and also say good things about places I visit and or stay and this visit was SUPERB!! Checked in around 9pm and was welcomed as a Platinum Member, and was also informed I had been... More 

Was this review helpful? Yes 2
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for your positive feedback and comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that as a valued IHG member we were able to offer a complimentary upgrade to one of our Club Rooms . I do hope that next time you stay with us you will be able to enjoy... More 

Exmoor National Park, United Kingdom
Top Contributor
59 reviews 59 reviews
52 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Crowne Plaza Gatwick follows the international brand standards and delivers on its promise. We had a Club Room which was lovely and were treated to access of the Club Lounge for pre-dinner drinks and canapés, a very good continental breakfast was also served. Lovely leisure facilities. The only disappointment was the restaurant great food, but the team in the... More 

Was this review helpful? Yes 1
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for takiing the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I would like to thank you for all your positive feedback when staying in one of our Club Rooms I am pleased that you enjoyed the Club Lounge and the Continental breakfast served as part of... More 

Bury, United Kingdom
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Recently stayed twice due to flights in and out out of Gatwick. The standard room was clean and quiet enough and the staff accomodated us the high floor that we requested. On our return we upgraded to a Club room which was worth the bargain that we paid for it especially after returning from a long flight back to the... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your feedback and positive comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you enjoyed your stay with us and also felt that the Club Room upgrade was worth the extra supplement . We do have some very good deals to upgrade... More 

Peterborough, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent service from the minute we arrived to the minute we departed, usual Crowne Plaza quality. Room and bathroom very clean, free wifi worked very well. Check in and check out was smooth and swift, quality well trained staff, nothing is too much.

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Mr Ferguson Thank you for taking the time to post your comments onto TripAdvisor following your recent stay at the Crowne plaza London Gatwick Airport Hotel. I am delighted you enjoyed your stay with us and found that the service and the quality of your room met your expectations. I do hope that we will be able to welcome... More 

St. Albans, United Kingdom
Top Contributor
59 reviews 59 reviews
42 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel always seems to offer good rates, particularly at weekends. I always seem to be lucky enough to be upgraded as a Platinum member, which comes with a considerably larger room and access to the Club Lounge. Even when the latter was closed for a few days just after Christmas I was given 3 drinks vouchers and free full... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments and feedback following your most recent stay at the Crowne Plaza London Gatwick Airport Hotel. I would like to thank you for all your positive comments regarding your stay. I am so pleased that despite the Club Lounge being closed for a few days over the Festive season you did... More 

yorkshire
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

3 nights recently on business. Distinctly ordinary room I expected more from Crowne Plaza. Free Wi fi a plus as was the food in the bar and breakfast. Small busy gym with limited time allowed on machines. Don't get me wrong there us nothing bad about the hotel just underwhelmed.

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear stumpy1955, Thank you for taking the time to share your comments on TripAdvisor following you recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that enjoyed the food at the bar and the breakfast in the Cube Restaurant and took advantage of our complimentary Wifi. If you do choose to stay with us... More 

Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good hotel, functional, clean and good customer service! Room facilities were good although paying for wifi is a bit annoying. Food was good at dinner and breakfast. Only downside of the breakfast was the coffee which had obviously been left to stand for far too long on both mornings of my stay. Would definitely stay here again

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear CnamJH, Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you enjoyed your stay at the hotel and were satisfied with the high level of service provided by our staff. Thank you for your constructive feedback regarding the... More 

Peterborough, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed for 1 night before flying on holiday we were on a parking + hotel package and must say hotel was of a very high quality the staff were friendly and professional the bar area very relaxing although we did not eat there the food looked appetising there was ample car parking and bedroom very comfortable with tv and coffee... More 

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear driver36, Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you had an enjoyable stay prior flying from Gatwick and were satisfied with the quality and level of service provided by the staff during your stay. I am... More 

Welwyn Garden City, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for one night before flying from Gatwick. When we went to use the sofa bed in our family bedroom and it didn't work, so the duty manager came to our room and offered us two adjoining double executive rooms (in the quiet area of the hotel), as they had no more family rooms available due to a large party... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for posting your comments and feedback on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick. I am so sorry that you encountered a problem with the sofa bed in your family room and unfortunately we did not have another family room to offer you due to lack of availability. I was delighted that our Duty... More 

Banbury, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me & my husband stayed again for 1 night before our morning flight, we stayed in the executive suite again which is really nice, plenty of room to relax. The suite has a seperate living room with tv & Bose sound system, also a bath & seperate shower. The bedroom also has a tv, so u don't need to fight... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments on TripAdvisor following your most recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you had another enjoyable stay with us and find that the Club Rooms offer you everything you need to make your stay comfortable. I do hope that you will continue to... More 

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Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Hotel Style:
#4 Luxury Hotel in Crawley
#9 Romantic Hotel in Crawley
#11 Family Hotel in Crawley

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