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Crowne Plaza London-Gatwick Airport

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Langley Drive, Crawley RH11 7SX, England
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Crowne Plaza London-Gatwick Airport
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1,314 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wiltshire, United Kingdom
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The same as the majority of it’s guests, we stayed at the Crowne Plaza Crawley as overnight accommodation prior to an early morning flight. As an ‘airport hotel’ it fits the bill completely but is nothing special. It is also well situated for the local airport car parking sites. We experienced a ‘hassle free’ check-in and check-out, the rooms are... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Wiltspolo7, Thank you for taking the time to share your feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you found our hospitality to your satisfaction. We hope to welcome you back to the Crowne Plaza London Gatwick on many future occasions. Kind Regards, Sanette Hein Duty Manager More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arrived about 11:30pm and was really impressed with this luxuriously welcoming hotel. Excellent staff and a free upgrade to a club room. Bloody marvellous! Particularly good restaurant. Will definitely be returning...

Was this review helpful? Yes 2
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Mikthemorris, Thank you for taking the time to share your comments on Tripadvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted to read that we were able to provide you with an upgrade to one of our Club rooms to make the start of your honeymoon just that little more special. I... More 

Switzerland
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here recently on a family weekend getaway and wasn't happy with the overall feel of the hotel. It feels more like a 3 star hotel than 4. Parking was a nightmare and the indoor pool wasn't even working. Amenities are just ok nothing to rave about. Wifi is included which was the one positive thing. Booked this hotel because... More 

Was this review helpful? Yes 1
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments on TripAdvisor. I am sorry that you were disappointed with your stay . I don't know exactly what your expectations were.Your experience may have been enhanced if you had booked one of the Club Rooms as these do offer a larger room and exclusive access to a Club Lounge .... More 

clonbullogue,offaly, Ireland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 12 nights during June found the hotel staff very pleasant and friendly the rooms were nice size and comfortable very well equipped with a fridge although my room was beside the kitchen and was quite noisy luckily I left for work early so this was not really a problem I recommend to anyone to stay here

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your feedback and comments following your long stay at the Crowne Plaza London Gatwick Airport hotel. I am delighted that you had an enjoyable stay and the hotel met your expectations during your stay. I do hope that if you need to stay in the Gatwick airport area again you will consider... More 

High Wycombe
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Crown Plaza Gatwick is located on the northern outskirts of Crawley, a short hop from the airport but far enough away not to be bothered by aircraft noise. First impressions was that parking was a nightmare!! Clearly this is one of the many park&fly hotels as vehicles outnumbered actual guests significantly. Having circumnavigated the hotel a couple of times... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I do apologise that you had a problem finding a parking space we are a very busy hotel and have had conferences and a wedding at the weekend which may have contributed to the lack of... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Having read the reviews I was quite looking forward to a nice stay before our holiday. We arrived about 7pm and at reception were asked if we wanted a bath in our room? Which I thought was a bit odd? If we have the option to have the room with a bath why not just give us a bath? But... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for posting your comments and feedback about your stay at the Crowne Plaza London Gatwick Airport Hotel. I do apologise that from your description of your stay your overall experience was not a positive one. You did not mention if you spoke to anyone at the time about your concerns.As I can assure you had you let us... More 

Rochester, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

3rd time back and it was great, we always stay in the club rooms which are a good size and very comfortable. You get lots of little extras like access to the club lounge for drinks and canapés. we look forward to staying again, it's a great way to start your holiday.

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your positive comments and feedback following your most recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you enjoy staying with us and find the Club Rooms offer a relaxing start to your holiday with access to the Club Lounge. I do hope that you will continue... More 

London, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Stayed at the Crowne Plaza in Crawley. Its a great airport hotel as its about 10minutes from the airport so you dont get the noise. There is a supermarket, cinema and town centre within walking distance (15min walk or less). The staff are great and very friendly. Not only is it convenient, the price is very reasonable. The parking is... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your positive feedback following your recent stay at the Crowne plaza London Gatwick Airport Hotel. I am delighted that you found the hotels location offered a great choice to either stay and use the facilities or venture into the town centre. We do have a large carpark and although we are a... More 

Brighton, England, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Well I stayed here before a holiday or vacation in other words. It felt like I was in a grandmother's house. The coradors were long and dull the reception large. The televisions were basic television without film 4 I expected at least sky 1 when paying$100 a night. Your restaurant has not got a famous name above it so why... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for sharing your feedback on TripAdvisor following your recent stay at the Hotel. I was disappointed to read that you did not enjoy your stay with us. We are about to undergo a new project to upgrade our Restaurant and Bar area . I hope that if you do choose to stay with us again in the future... More 

Sheringham, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and i stayed overnight before flying to Zante. Room was nice with tea and coffee facilities. Large bathroom and shower. Room was clean and bed was comfy giving us a good night sleep before traveling. We had a meal in the restaurant which was also really nice, well presented and well cooked. Staff were all friendly and helpful,i... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your positive feedback and comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am pleased that you enjoyed your stay with us and found that the hotel offered a good comfortable nights stay, and the location is close to the Airport. I do hope that... More 

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