We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 27 Crawley hotels

Crowne Plaza London-Gatwick Airport

4.0 of 5 Hotel   |   Langley Drive, Crawley RH11 7SX, England
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza London-Gatwick Airport to your Saves list
Crowne Plaza London-Gatwick Airport
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
75%
Ranked #13 of 27 hotels in Crawley
A recent review
3 of 5 stars reviewed 2 days ago
catherine a ebbw vale
  • Overview
  • Reviews (1,006)
  • Photos (151)
  • Amenities
  • Q&A
  • Room tips (209)
  • Location
  • More
Write a Review

1,006 people have reviewed this hotel

Traveler rating
    337
    410
    170
    59
    30
See reviews for
143
488
74
180
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
ebbw vale
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had an overnight stay here before an early morning flight impressive lobby and a nice room if a little small and that's all the good points I have. On arrival why oh why do they insist on pre authorising your card ? I had already paid my bill as this was part of a park and fly package so absolutely... More

Was this review helpful? Yes
Carlisle, Cumbria
Top Contributor
61 reviews 61 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here for two nights, but honestly wish it could have been longer. We travel around Europe with our business, and are frequent IHG users. This hotel is one of the nicest we have stayed in in a long while. We had a beautiful club room - spacious, clean, well decorated. The bed was literally the... More

Was this review helpful? Yes
Greenhithe, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed overnight before going on holiday but have stayed here several times before. Food in the bar & restaurant is lovely and the staff can't do enough for you. Nice pool but we were very disappointed that the steam room was non operational as we were looking forward to using it. Comfortable room & nice and quiet.

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Libwithattitude, Thank you for sharing you comments and feedback with other travellers on TripAdvisor. I was pleased to read that you have stayed on many occasions with us and is satisfied with the quality of food and service provided in the Cube restaurant and the Bar lounge. I am glad that you liked the quietness and the comfort of... More

East Kilbride, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed for 1 night as a part of a work conference. The business facilities are good, enjoying their own small reception area and facilities for toliets, tea, coffee etc. Meeting room was a good large size, with plenty of space for our purposes. Room was a bit small but adequate for a one night stay. Food in the main restaurant... More

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Belmores, Thank you for taking the time to share your feedback on TripAdvisor following your stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you enjoyed the business facilities and the meeting room. However, I was disappointed to read that you found the food quality average and I understand that due to a... More

Copenhagen
Contributor
18 reviews 18 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked a family room with 2 queen beds and subsequently received a very spacious room. It was clean and comfortable, but could use a decor update. We had chosen this hotel in the area because of their indoor pool facility, and it was large and enjoyable for our family, which we used each day of our stay. We are... More

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you and your family enjoy using the leisure facilities, and find the Hotels location convenient for going into town to expolore the surrounding area. I do hope that you will continue to... More

Leicester, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Me and my boyfriend checked in today, and if I'm not mistaken it is 2014 right? The hotel was booked under my name and yet the female receptionist barely acknowledged me and continued to talk only to my boyfriend. How utterly rude! Especially as it is under my name. Continuing this she then asked for my partners credit card for... More

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for posting your comment and feedback following your recent stay at the Crowne Plaza London Gatwick Airport. I would like to offer my sincere apology if you felt that the service from the receptionist on check in was not professional and friendly towards you both. I can assure you that we will look into this and discuss the... More

Brecon Beacons National Park, United Kingdom
Top Contributor
106 reviews 106 reviews
40 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were last here in September of 2103 and were disappointed with several things then, mainly the spa. This time we had a perfect short stay. We were en route to Malta and staying just one evening. The pool was far warmer than last time and everything much cleaner. After the last visit we had considered trying a different hotel,... More

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments and feedback on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted to read that you decided to stay at the hotel despite previously having some reservations. I was pleased that your experience during this stay was much improved and has restored your... More

Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Average airport 4* hotel. Rooms a bit tired but serviceable. Good pool. Not very attractive bar which was typically overpriced. Helpful staff. Plenty of parking. We got a very good deal on this hotel combined with 9 nights parking at APH Snowhill. So overall good value for one night stay. APH Snowhill is about 10 min drive away plus the... More

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments on TripAdvisor. I am pleased to read taht you found the hotel convenient and good Value when booking a Parking Package. I am sorry that you found other aspects of your stay a little disappointing. We do have many different types of room here at the Crowne Plaza London Gatwick... More

Eastbourne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed twice in this airport hotel and twice we have been treated like VIPs even though we were only staying for one night.(Feb and May) The room was gorgeous (they upgraded us as we has a special anniversary) and we had a few drinks in the club bar, which was welcoming . Steve at the check in desk... More

Was this review helpful? Yes 1
Janice P, Guest Relations Officer at Crowne Plaza London-Gatwick Airport, responded to this review

Dear DebandFrank I would like to thank you for your positive feedback and comments about your stay. I was pleased to read that you had a lovely stay once again. I am happy that you found the service you received from our staff was efficient, especially from Steve in Reception, and that you were satisfied with the room upgrade. Such... More

Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

At the end of June my boyfriend and I stayed at this hotel for one night before our holiday. This is my second stay at Crowne Plaza Gatwick and it was just as good as my first, if not better! We upgraded to a 'Club Room' for an additional cost of £17. The room was amazing, it had everything you... More

Was this review helpful? Yes 1
Janice P, Guest Relations Officer at Crowne Plaza London-Gatwick Airport, responded to this review

Dear CSM85 Thank you for taking the time to share your comments with other travelers on Trip Advisor. I was delighted to read that you were satisfied with the room upgrade and that you enjoyed the breakfast. We no longer have a bus service as they withdrew the service in 2013. We do advise that on our Website. We do... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza London-Gatwick Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza London-Gatwick Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Travelocity, Orbitz, Hotels.com, Venere, Agoda, Priceline, Tingo and BookingOdigeoWL so you can book your Crowne Plaza London-Gatwick Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza

151 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (121)
Viewed
Room/suite (53)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Bathroom (15)
Viewed
View from room (1)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (11)
Viewed
Dining (8)
Viewed
Hotel & grounds (7)
Viewed
Other (5)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Crawley #10 Romantic Hotel in Crawley
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Gatwick Crawley is in a prime location, ideally located for business or pleasure, just five minutes from junction 10 off the M23 and Gatwick Airport is 3.5 miles away which accessible by the Hotel Hoppa bus. Crawley town centre and Manor Royal Business Park are both within walking distance of the Hotel. All bedrooms are modern and equipped with air conditioning and WIFI. The hotel also offers family rooms and accessible rooms and offers a wide range of meeting and conference rooms that can accommodate up to 250 people, also complete with air conditioning and WIFI. Elite Health and Fitness Centre at the Crowne Plaza Gatwick Crawley offers extensive leisure facilities. The Cube Restaurant and bar offer a relaxed dining experience with the Gallery Sports Bar as an informal alternative. The Crowne Plaza Gatwick Crawley is also an ideal base to explore Central London and Brighton. Visit local attractions such as The Hawth Theatre, Crawley Town Football Club, Tulleys Farm, Lingfield Racecourse and Wakehurst Place. ... more   less 
Number of rooms
294

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer