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Crowne Plaza London-Gatwick Airport

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Langley Drive, Crawley RH11 7SX, England
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Crowne Plaza London-Gatwick Airport
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1,568 Reviews from our TripAdvisor Community

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Sheffield
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 1 night prior to a flight. I'm an IHG member staying at the Crowne Plaza in Marlow at least twice a month. There was a mix up with our booking,which at 10pm at night with an 8&11 year old is never good. Reception were excellent and whilst they couldn't accommodate us into our booked, interconnecting, room gave... More 

Helpful?
Thank NMSheffield
Southampton, United Kingdom
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Crowne Plaza before a early flight from Gatwick. The hotel is well presented, the rooms are well maintained and the bar is well stocked. Apart from the slightly scratchy sheets, this is actually a good place to stay before your flight. Having stayed at the Sandman a few times, this one will be our preferred option... More 

Helpful?
Thank Ichdienme
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read your positive comments regarding your overall stay experience. I am very happy that you enjoyed your stay with us and the hotel exceeded your expectations. We will very much look forward to welcoming you... More 

Colchester, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Annual stopover prior to flying out to the Caribbean, and whilst last year it was disappointing it was pleasing to see real improvements And.............. as we checked in I was greeted by the General Manager who commented that they were concerned about last years experience and if there was anything we needed would we please let him know.............nice touch, and... More 

Helpful?
Thank Fatboyriding
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you returned to stay with us once again prior to your flight from Gatwick Airport and was welcomed back by the General Manager. Thank you for your kind words regarding... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Myself and my partner stayed here over the Christmas break for a few nights. On arrival the staff were friendly and checked us in (getting confused with the sleeping arrangements - as we are a same sex couple and then continued to faf with the parking). The room itself was amazing, we had upgraded to club and therefore was down... More 

Helpful?
Thank Connor T
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you had an enjoyable stay with us and that you found the Reception Team friendly and welcoming. I am pleased that you took advantage of a Club bedroom upgrade which... More 

South West England, United Kingdom
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in was easy. This first room was to hot AC did not work. Duty manager check another room which was slightly cooler along with a fan. The room was easy a 5 star with TV in the wall of the bath; wow factor. The club room attendant was great think his name was Mikal or close to it; a... More 

Helpful?
Thank Chris S
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted that you had an enjoyable stay at the Hotel despite finding your first room being too warm. I was pleased to read that the Duty Manager was able to assist in finding a solution for you.... More 

Level Contributor
153 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Arrived late at the hotel and was greeted with a pleasant smile and was an easy check in. The club rooms are spot on and lovely and comfortable and the main thing clean. The rooms are modern with all the toiletries you would need and lovely and soft towels and pillows. Could not comment on the food as did not... More 

Helpful?
Thank Michael D
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. We are delighted that you enjoyed your overnight stay in one of our Club Bedrooms and that it met with your expectations. We do pride ourselves on our high standards of service and I was pleased that you found... More 

Portsmouth, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on the 9th January before an early morning flight the next day. Upon arrival we were eventually acnowledged by one of the three receptionists. We were checked in and offered an early morning alarm call. I requested 4 am. We went to our room, which was clean but small compared to other airport hotels we have stayed in.... More 

Helpful?
Thank HelenC229
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am very sorry that your experience did not meet your expectations in regards to your failed wake up call, please allow me to express my sincerest apologies. I trust that you will accept that the... More 

England UK
Level Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived a little early and were met with a very helpful person on reception, with a nice greeting, who went to the trouble of finding us a room which had been serviced to allow us to check-in and get some lunch. There were only two very small lifts to all floors which I struggled to get the bags in,... More 

Helpful?
Thank ABritEnglandUK
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies that you found your room too hot, I was pleased that you brought this to the teams attention and they were able to assist in providing you with a fan for... More 

london
Level Contributor
67 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our group checked in on a Tuesday evening, the whole process was efficiently handled and we were in our rooms within minutes I have stayed at the hotel when it was a holiday inn , the lifts/ elevators are painfully small , three people with luggage in one lift becomes very crowded! I hope one day bigger lifts /elevators are... More 

Helpful?
Thank tcasLondon
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to see that you had a very efficient check in for your group reservation. I was pleased that you found your rooms to be comfortable and had everything you required to make for a pleasant stay.... More 

Derby
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped here as it was as cheap as an Express. Really great experience, yes it was tired in some places but what do you expect for Crawley. As a Platium Elite member my room was upgraded to a club room and I couldn't have been more pleased. Massive bed, decent coffee, a separate shower. All the staff that I encountered... More 

Helpful?
Thank Robin B
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive such positive feedback regarding the service you received. Thank you for being a loyal IHG Platinum... More 

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