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Crowne Plaza London-Gatwick Airport

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Langley Drive, Crawley RH11 7SX, England
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Crowne Plaza London-Gatwick Airport
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Crowne Plaza London-Gatwick Airport
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1,353 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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    (1353)
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    (337)
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All months
Level Contributor
110 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nothing at all wrong with this hotel it's just the Crowne Plaza ethos I struggle with, there is always that undercover push to sell you more than you want, very American! The staff were very nice and tried very hard to sell me an upgrade (automatic and free with Hilton), dinner (normal practice wherever) and the offers one of which... More 

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Harrogate, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

I stayed here for 2 nights. The room.was very nice, spacious and quiet. I ordered room service on both nights, the first night was ok, the second, the garlic bread was missing and the food was swimming in oil. The breakfast on both days was barely warm. The staff are pleasant, however when asked if everything was ok with my... More 

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birmingham
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Check in took forever as they had not updated my reservation properly on their system. Then to the room, which was tiny and dated, TV did not work so had to call maintenance to fix. Called room service, phone kept disconnecting, room service took over an hour when stated it would be 25 minutes... Being an IHG Plat member I'm... More 

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Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear aj82aj, Thank you for taking the time to share your comments with other travellers following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am very disappointed to read that your overall impression of the hotel has left you feeling that you would not staying with us in future. I would very much like the opportunity... More 

uk
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

having stayed previosly we booked again this year.the hotel was very good and i was surprised to see some bad reports.yes the swimming pool was shut but as going to the sea was no great problem(we was informed by holiday extras regarding this prior to travel) the staff was very welcoming are checkin and out was very quick. didnt use... More 

Was this review helpful? Yes 1
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear jacdel, Thank you for taking the time to share your comments on Tripdvisor following your recent stay at the hotel. I was delighted to read that you had an enjoyable stay and found the staff was welcoming and efficient. I was pleased to read that it was not your 1st stay with us and that you will be returning.... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel was in an ideal location for visiting friends, but we won't stay there next time. The bar was expensive so we went out to eat with the children, luckily there are restaurants within a ten minute walk. The rooms were starting to look shabby. There is no sound proofing. We could clearly hear people in the rooms either... More 

Was this review helpful? Yes 1
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Lisa D, Thank you for taking the time to share your feedback with other travellers following your recent stay at the hotel. I was pleased to read that you found the hotel location was convenient and were satisfied with the level of service provided by the receptionists. I was sorry to read that were disturbed by noise coming from... More 

Leigh, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night rooms clean,was asked when we booked in if we would like breakfast at special rate £17-50 per couple we decided to think about it when we rang reception to book breakfast as we were miles away from the hotel at this point we were told we could NOT pay on our credit card as staff... More 

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear mrsbenidorm, Thnak you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was sorry to read that you experienced some difficulties during your stay. At check in, you were offered to leave a credit card preauthorisation for any extras you might having during your stay... More 

Stafford, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel as we were departing Gatwick early the next morning. We got a good deal from APH with parking included. The room was a good standard and the bed was very comfy. Parking was a bit of a nightmare when we arrived, and we struggled to find a space, but did in the end. It is... More 

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear W-LJ92, Thank you for taking the time to share your feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you found our accommodation hospitality to your satisfaction. We hope to welcome you back to the Crowne Plaza London Gatwick on many future occasions. Kind Regards, Sanette Hein Duty Manager More 

Stowmarket, United Kingdom
Level Contributor
205 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
2 of 5 stars Reviewed 1 week ago

Here for one night prior to a course being held in this hotel. My previous stay in a Crowne Plaza was in a Club Suite at the Crowne Plaza in Manila, where holding IHG Club Membership means that you are a valued and loyal customer. Here in Crawley, UK, Holding IHG Club Membership means nothing and they don't appear to... More 

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments about your stay at the Crowne Plaza London Gatwick Airport Hotel. I am sorry to learn of your disappointment with regards to your welcome and your overall experience here at the hotel. We do value our IHG members and when availability allows we do upgrade our members. I am sorry... More 

Colchester, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

five women, three rooms on their way to Crete what could go wrong in a word ....nothing. Rooms clean and tidy,receptionist helpful,restaurant food was good, plenty to choose and 4 good meals out of 5 is not bad! Although the cold one was replaced after asking twice. Wine expensive Up and away at 5am so cant comment on breakfast but... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you and your party had an enjoyable stay and everything went well which made for a good start to your holiday. I do hope that you will choose to stay with us again when... More 

kent
Level Contributor
105 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 1 week ago

when we arrived the room that we had booked had been given away, my husband had to phone down to reception and we were given one similar. We are executive club members but your not allowed to have breakfast in the main restaurant you have to pay extra for that! The choice of nibbles and drinks are not as good... More 

Was this review helpful? Yes
Janice P, Duty Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear KentSue, Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was sorry to read that we could not allocate you your preferred room number but happy that we were able to accommodate you in a similar room. Guests who have booked a room... More 

Hotel Review Summarization

What travelers say

  • Club room(16)
  • Very comfortable(10)
  • Very good(9)
  • Swimming pool(9)
  • Car park(7)
  • Bar area(6)
  • Ground floor(4)
  • Good value(4)
  • Nice touch(3)
  • Valet parking(3)
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