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All 26 Crawley hotels

Crowne Plaza London-Gatwick Airport

4.0 of 5 Hotel   |   Langley Drive, Crawley RH11 7SX, England
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Ranked #14 of 26 Hotels in Crawley
A recent review
4 of 5 stars reviewed yesterday
Andb76 Devon, UK
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1,064 reviews from our community

Traveler rating
    350
    438
    183
    61
    32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Devon, UK
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for 1 night on business and had a good visit. Reception were very welcoming and efficient. The rooms and public areas spotless and furnished to a high standard. Only used the restaurant for breakfast which was very nice with a good selection of food. My only niggle was that the main course plates were stone cold. All in... More

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Harrow, England
Contributor
11 reviews 11 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Chose this hotel on a "hotel plus parking" deal before flying off on holiday from Gatwick. Check-in was straightforward, and desk staff were very pleasant and welcoming. The bedroom was comfortable, bathroom was clean and had an inviting walk-in shower, but water pressure was poor and a bit of a disappointment. Enjoyed a very good dinner, and again the staff... More

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The World
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The hotel is ok and everything was OK during my stay....... First I have to say that I gave the plate number to the reception upon my check in at the hotel reception. The plate number was inserted by the receptionist into the system and he told me that everything was fine.Then after a month I received a letter from... More

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear IlViaggiatoreXXIseco, Thank you for taking the time to share your comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apology for the issue you encountered with the car parking system. I was disappointed to read that you felt we were not able to help. Unfortunately, the first email that... More

Hampshire
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked as had early flight to Italy and needed the parking, great parking stay deal, when arrived was informed was the IHG customer of the day which just really added to the stay, free alcoholic drinks during happy hour and 25% off food and drinks, room very comfortable and collecting car in early hours was stress free. Arranging the taxi... More

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you so much for taking the time to post your positive feedback about your stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you enjoyed your stay with us and being chossen as an IHG member of the day made a great start to your holiday. I do hope that you enjoyed Italy and you... More

Wirral
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for just one night and it was very good. Great service and food from the bar. Very comfortable modern rooms with comfortable beds, good price. Parking is charged at £10 per night which is a bit OTT, but other than that it was good value.

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I would like to thank you for your positive feedback I am pleased to read that you enjoyed your stay with us and would choose to stay with us again in the future. Kind Regards Janice Puddephatt Guest... More

Boksburg, Gauteng, South Africa
Top Contributor
87 reviews 87 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was my second stay in two years. I have to compliment the majority of the staff but specific note must be made of: reservations - Kriztina, conferencing - Alex. Two ladies who certainly go beyond the call of duty to assist. So much so that Alex took time out to help set up for our evening function on the... More

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Debbie W, Thank you for taking the time to share your positive comments and feedback on TripAdvisor following your recent event at the Crowne Plaza London Gatwick Airport Hotel. Thank you for your lovely and encouraging feedback about the staff. I was delighted to read that Kriztina and Alex went the extra mile to assist you in the preparation... More

Top Contributor
130 reviews 130 reviews
13 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We are just about to check out of this hotel. It was used as an overnight stay before getting a flight from gatwick airport. The walk in rate was £200 so I am Glad we booked in advance. A quick internet search revealed a rate of around £69 so don't ever pay the "walk in rate" The room was comfortable.... More

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Danny748, Thank you for taking the time to share your comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you found your room comfortable and were satisfied with your overall experience. I am glad that the Concierge was able to assist you with the printing of your... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My partner and I stayed for 1 night prior to going abroad and I have to say I was not impressed. Check in.....ridiculous, the systems were down so unable to get a room allocated. Simply told to sit in the bar and wait (no offer of a complimentary drink etc) in the end (after a 4 hour drive to the... More

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Xena1907, Thank you for taking the time to share your comments and feedback with other travellers following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apology for the system breakdown you experienced which caused a delay at check in and how this rare incident was dealt with. I have passed on your... More

Florence, Italy
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Good staying for a business travel, as it is not too far from the airport, but I find that it lacks a place where you can sit and read, unless you stay at the bar. Also I didn't like that the gym and the pool are not esclusive for hotel guests

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Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear MarcoBernacchioni, Thank you for taking the time to share your comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read that you found the hotel location convenient for your business travel. I am sorry that you could not find a place where you can sit and read. In future,... More

Yorkshire, England
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

From the outside the hotel does look very old and some internal areas aren't too modern on the corridors but for an airport hotel there are good facilities including a pool. Staff as always very friendly as I find in all IHG hotels. We were lucky enough to get upgraded to a Club Room. Definitely a good choice for our... More

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am pleased that you enjoyed your stay with us and find the hotel staff always have a warm welcome for you. I do hope that you will continue to choose to stay at IHG hotels, and we... More

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Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
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Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza

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