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Crowne Plaza London-Gatwick Airport

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Langley Drive, Crawley RH11 7SX, England
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1 room 1 guest
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Crowne Plaza London-Gatwick Airport
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1,392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room was comfortable and had everything you needed but was quite dated. The hotel was clearly under renovation in certain areas. The restaurant and bar were over priced but the staff were very friendly and helpful. We only stayed the one night and it was an ideal location for the airport.

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for posting your comments and feedback following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am pleased that you enjoyed your stay with us and found the location convenient for transfer to Gatwick Airport. We are undergoing a refubishment in some areas of the hotel.The Cube Restaurant is now open again, and soon the... More 

Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked as part of Purple Parking Stay and Park package so got the hotel for virtually nothing and drove to secure off site parking the next morning. The receptionist could not have been more friendly or efficient if he had tried. A rapid check in and told that we had free parking overnight and could have breakfast for the... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking time to post your positive comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that you had an enjoyable stay and your experience with us was a positive one. I am pleased that you were able to enjoy the Breakfast promotion which offers great value . I do hope... More 

Bmth, UK
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 days ago NEW

Booked this hotel as a stopover before flying to Egypt the next day. Seemed to have a good price and parking package. Arrived to find hotel book in staff very friendly and helpful. Room was ok given the type of hotel it was. Very poor pressure from shower in bathroom. Went to book table in restaurant in hotel. Looked into... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for sahring your feedback following your recent stay atthe Crowne Plaza London Gatwick Airport Hotel. I do apologise that you during your stay the Restaurant was not completed and we had relocated it to a Temporay location whilst the work was completed. I am pleased that you enjoyed the meal taken in the bar dispite your disappointment that... More 

Swansea, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago

Having stayed at the hotel previously before a long haul flight and, although having faced issues which they resolved, I felt confident in booking once again. It was a mistake and one I am unlikely to repeat. I am a member of the IHG club and was looking forward to all the small benefits that usually brings but even at... More 

Was this review helpful? Yes 2
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your feedback following your recent stay at the Crowne Plaza London Gatwick. I do apologise that on this stay were we unable to meet your expectations. We are in the process of a refurbishment on the Groung floor which has been challenging and sometimes makes it difficult to deliver the level service... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, two daughters and I stayed at this hotel for one night before flying out of gatwick. Whilst under a rather large refurb on the ground floor, the staff remain friendly, polite and professional in there job and couldn't do enough for us. We ate in the temporary restaurant and found the food and service excellent. The pork and... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for your comments regarding your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am delighted that although we are undergoing some changes at the hotel you still had an enjoyable stay and found that the staff managed to deliver good customer service to you and your family. I do hope that when you return the... More 

March, Cambridgeshire
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Crowne Plaza Gatwick, one of the stalwart IHG properties over many years in the Gatwick Airport catchment area. A dependable, welcoming and family friendly property to visit... but no more! The first thing that struck me when entering the property is that it felt almost clinical. There was no smile, no welcome, no genuine "how was your trip", and when... More 

Was this review helpful? Yes 1
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments on TripAdvisor following your stay at the the Crowne Plaza. I am sorry that you felt that you did not feel that the hotel recognised you and welcomed you with feeling. We do value our guests and do try to offer a warm welcome to everyone staying with us.I am... More 

London UK
Level Contributor
153 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

a business and airport overflow hotel at a busy junction near a Sainsburys and a McD. Old property but with a new wing. Lounge was nice with service. Lobby area spacious with bar and coffee shop. We had a new room which was very nice.

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am pleased that you enjoyed staying in one of our Club Rooms and had a comfortable night before your flight. I do hope that you will choose to stay with us again when travelling out... More 

Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been a regular customer of this hotel over the years, it is very handy for business visits in Crawley and as a stop over when either going on or returning from holiday. I agree with many of the comments about it needing a refresh and update, but on this visit I note that the work is in progress at... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London GATWICK Airport Hotel. I am delighted that you enjoyed your stay despite our present updating programme that has taken our main restaurant and Gym area out of service while the new Bar and restaurant are completed. I am sure that the... More 

Surrey, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

On the 11th April I had my wedding reception at this hotel, 80% of my wedding guests stayed at the hotel and not one person complained. The Crowne plaza catered to my every need. The staff at this hotel are so helpful and friendly, the rooms are up to date and extremely modern. My husband and I had to stay... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Emma Thank you for taking the time to share your positive feedback on TripAdvisor following your Wedding Celebrations here at The Crowne Plaza London Gatwick Airport Hotel I am so pleased that you had a wonderful day and the hotel staff were able to accommodate all your needs on the day. Thank you so much for your lovely comments... More 

oxford
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for one night prior to a meeting at the hotel. This hotel primarily serves the airport and the needs of the local business community. It has a real transit hotel feel and i would not recommend it if you not in the area for one of the previously mentioned reasons. There are lots of movements during the night,... More 

Was this review helpful? Yes
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Thank you for taking the time to share your comments on TripAdvisor following your recent stay at the Crowne Plaza. I am sorry that we were unable to meet your expectations. We are in the process of updating the facilities here at the Hotel and unfortunately we have moved the restaurant into a temporary position whilst the work on our... More 

Hotel Review Summarization

What travelers say

  • Club room(16)
  • Very comfortable(10)
  • Very good(9)
  • Swimming pool(9)
  • Car park(7)
  • Bar area(6)
  • Ground floor(4)
  • Good value(4)
  • Nice touch(3)
  • Valet parking(3)
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