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All 25 Crawley hotels

YOTEL London Gatwick Airport

London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
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YOTEL London Gatwick Airport
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Ranked #5 of 25 Hotels in Crawley
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 19, 2014
Marion F Evercreech, United Kingdom
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1,199 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for YOTEL London Gatwick Airport
See the most recent reviews
Evercreech, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 19, 2014

Stayed here for the first time before flying to Tenerife. What a good idea it was! To be able to get up not have to drive for two hours worrying about getting held up, just walk to the check in desk was so brilliant! Yotel was great. Everything you need and unlimited free tea and coffee! The room was spotless,warm... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Marion F Thank you for taking the time to complete our survey. We are very glad to know you were pleased with the hotel overall and we look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you... More 

Switzerland
Top Contributor
72 reviews 72 reviews
62 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed December 19, 2014

Booked a standard cabin for a 4 hour layover in Gatwick between flights for a very reasonable £32. The hotel is easy to find, located below the Arrivals level in the South Terminal. The chap at Mission Control was super friendly and did all he could to help. I enquired about upgrading and he showed me 4 different cabins so... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear hanval Thank you for your positive comments. Great news that your recent stay was so good and you would consider returning in future. Your comments will be shared with the friendly guy at Mission Control and I am sure he will be delighted to hear that. Thank you for choosing Yotel Gatwick! Kind regards GUILLERMO GOMEZ General Manager YOTEL... More 

Auckland, New Zealand
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 17, 2014

This is my second stay at the Gatwick Yotel. It was a "special" journey for me, so I decided to book the larger cabin for a change, having previously only used the smaller ones. The price was approx£20 extra which, for the additional facilities & space was well worth the cost. When I first arrived, I was rather mystified about... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Darkwind Thank you for posting such positive feedback. We are glad your recent stay has met your expectations in terms of convenience and value for money. On the other hand, we are sorry to hear that you found our beds a bit uncomfortable and your sleep has been affected as a result. We carried out an inspection in all... More 

Philippines
Contributor
19 reviews 19 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 15, 2014

Compact, good night sleep, value for money, very convenient as its located inside the terminal building. Free hot drinks. Be smart in booking as sometimes its cheaper to book few hours extra than a short stay. I booked 11pm til 11am = £63 ( last minute booking online ) vs 11pm til 6am quote of £100+ , my actual flight... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear earlcebu Thank you for your posting your feedback. It is always good news to hear our guests not only had a good night's sleep but also found us conveniently located and good value for money. Thank you for choosing Yotel Gatwick and we hope to welcome you again in the future. Kind regards GUILLERMO GOMEZ General Manager YOTEL Gatwick... More 

New Romney, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 11, 2014

This hotel is a wonderful idea and perfect for when I had an early flight to catch. I stayed in a double bedded room and it was plenty big enough for a couple. The shower was great and the reception couldn't do enough for you - unlimited free drinks, whenever. The reason this review doesn't hit 5 stars is for... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear bob_e70 Thank you for your review. I am glad your recent stay was such a good experience for you but I am sorry to hear about the pillows and the temperature of the cabins. In future, please do not hesitate to contact us directly if you have any special request and we will do our best to find an... More 

Cape Town Central, South Africa
Top Contributor
52 reviews 52 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 9, 2014

Location is the best thing about this hotel. You really could not swing a cat in here, and even overweight people will have difficulty turning around in the cubicle (it is NOT a room). The service was OK and the cubicle was clean. It was not cheap, other hotels at the airport need to be considered. The best part about... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear FritsMetz Thank you for sharing your recent experience with us. We are glad you have pointed out our privileged location within South Terminal, in fact we are only one minute's walk to Departures and the vast majority of our guests find this very convenient especially if they are departing early in the morning. However, we are sorry to hear... More 

Salisbury, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 9, 2014

I have stayed here 3 times now. Takes all the strain out of travelling at odd hours. The staff are always polite and friendly. The room is clean and comfortable. I'm a light sleeper so noise from others coming and going at odd hours can disturb sleep but maybe that's just me?

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Daphne T Thank your for your review. We are glad you had a positive experience and found our location so handy. Thank you for choosing Yotel Gatwick and we hope to welcome you back in the future. Kind regards General Manager YOTEL Gatwick Arrivals Concourse, South Terminal London Gatwick Airport, West Sussex RH6 0NN phone +44 (0) 1293 734... More 

1 review
1 of 5 stars Reviewed December 6, 2014

Don't be fooled by nice pics! it's a tiny hotel with claustophobic rooms and small, uncomfortable beds. Staff rude and inconsiderate. Charged me twice, spent hours on the phone to resolve it. A woman called Robina spoke to me, showed no consideration for inconvenience caused by payments and time spent to get through to the hotel. Patronising and defensive, horrible... More 

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Mona A Thank you for posting your feedback. I am sorry to hear that your recent stay did not meet your expectations and you encountered some problems with our customer service provided. We would very much like to make this right for you and please do not hesitate to contact me directly at gatwickmanager@yotel.com so I can correspond with... More 

Lisbon, Portugal
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 3, 2014

My wife booked the basic cabin for a few hours between connecting flights having been told it was OK for a couple. A couple of what - stick-thin midgets (no insult intended to vertically-challenged etc. etc.) with one piece of hand luggage between them? In no particular order:- Nowhere to hang coats - need a hook on the back of... More 

Was this review helpful? Yes 2
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review

Dear Fatt B On behalf of my team at Yotel Gatwick, thank you for giving feedback on your recent stay with us. I am pleased that you highlighted in your review the cleanliness of the cabin, the pleasant demeanour of my Mission Control colleagues and the convenience of our location. Our cabins are ergonomically designed to offer travellers a first... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 1, 2014 via mobile

Stayed here between connections on an early and late flight. Lovely comfortable warm bed, great shower and free wifi. Perfect location and good value for money too. Was so easy, just walked in off my flight, paid the fee and got straight in to bed. Was just what I needed to recharge in between flights.

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Lisaiom123 Wow! What a lovely review. We are delighted that we were able to provide you with just what you needed between your flights. You have managed to sum up exactly what we are aiming to achieve here at Yotel Gatwick - enabling our guests to relax, refresh, connect and sleep in a convenient location. Thank for taking the... More 

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Additional Information about YOTEL London Gatwick Airport

Address: London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Number of rooms: 46
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Also Known As:
Yotel London Gatwick Airport Hotel Crawley
Yotel London Gatwick Airport Crawley
Hotel Style:
#3 Business Hotel in Crawley
#5 Romantic Hotel in Crawley
#6 Family Hotel in Crawley

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