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All 24 Crawley hotels

YOTEL London Gatwick Airport

London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
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YOTEL London Gatwick Airport
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Ranked #3 of 24 Hotels in Crawley
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Ben P Salisbury, United Kingdom
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1,176 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I stayed here last night with my parter at £85 for the night, we felt this was an outrageous price for what we experienced! The bed was rock hard, felt like sleeping on the floor, the bedding and mattress smelt awful which made the room feel so dirty! The blinds didn't go down completely, there was a little gap that... More

Was this review helpful? Yes 1
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Annabelton Thank you for feedback. I am sorry to hear that your recent stay did not meet your expectations. Our rates are competitively priced and most of our guests prefer to stay here given our convenient location just 2 minutes away from departures. We hope to have the opportunity to welcome you back for another try. Thank you again... More

Salisbury, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Well, it's in the terminal building (South terminal, but only a 5 minute trek from the North) and the room was completely clean, comfortable and cool. The staff were amazing as well - really friendly and not at all reluctant to provide the free coffee advertised! I left my kindle in the room, and when I realised about half an... More

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Ben P Thank you for your review. We are glad to hear you found us so conveniently located within the airport and also had a positive customer service experience with one of our staff from Mission Control. Thank you for choosing Yotel Gatwick and we do hope to welcome you back soon. Kind regards GUILLERMO GOMEZ General Manager YOTEL... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Not my first time in this Yotel, and with it's brilliant location being physically in the south terminal the convenience for an early flight is amazing. Usually in a normal low price hotel you can hear the bustle of traffic outside and other ambient noise, not so with this Yotel, situated in the lower floors of the terminal it means... More

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YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Andy C Thank you posting such positive feedback. It is really rewarding when we see reviews like yours. We are glad your recent stay was so good and you found our location so convenient. Thank you for choosing Yotel Gatwick and we hope to see you once again in the near future. Kind regards GUILLERMO GOMEZ General Manager YOTEL... More

Las Vegas, Nevada
Top Contributor
332 reviews 332 reviews
195 hotel reviews
668 helpful votes 668 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room was way too small. Very awkward to do anything in the room. They do have somewhat larger rooms, that might be worth the extra money. They were doing lots of construction all around me, with no regard that anyone was trying to sleep. No point in complaining. There is no place to put your luggage, so I just put... More

Was this review helpful? Yes 1
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear pattayainsider Thank you for taking the time to give us your feedback. We are so sorry that you were disappointed with our cabin size. We try to be very upfront about this through our website via the photos, a floor layout, and square footage, as well as through any conversations with our Crew. Also, please accept my sincere apologies... More

Senior Contributor
28 reviews 28 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have been using Yotel for about five years now, still the same standard of friendly,helpful staff and still squeaky clean cabins,but, the price has been increasing steadily until this last week when the cost is comparable with some hotels just away from the airport. Shame, I'll be looking elsewhere next time !

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear David T Thank you for your feedback. I am sorry to hear that our prices did not meet your expectations. We try to keep them at a very competitive level compared to other hotels in the airport and around it. In addition, we are located in a privileged area within south terminal, just two minutes away from departures which... More

Athens, Greece
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Excellent location in the south terminal, few minutes walk from departures,arrivals and the train station. The cabins are miniature and offer the absolute essentials. Bed is very comfortable and the place is very quiet also. All you need for very early departures or late arrivals. Staff very helpful and with a smile.

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear TASOS K Thank you for such great feedback. It is a pleasure to hear that your recent stay has met your expectations and you found Yotel Gatwick so conveniently located. Your comments will be shared with the staff on duty and they certainly will be pleased to hear them. We do hope to welcome you back to Yotel in... More

Onchan
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I felt as if I was sleeping in a coffin.had to vacate early as I could not stand it..would never stay there again.It was overpriced for what it was in future I will either book a regular hotel or just wait in the airport.

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Debbie M Thank you for your review. I am sorry to hear that you were disappointed by the size of our cabins during your recent stay. We try to be as honest as possible about it and all the information about dimensions can be found in our website as well as throughout the booking process. Please do not hesitate... More

Top Contributor
54 reviews 54 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you have to fly early from the south terminal Gatwick this is a good solution. But it's not cheap and in my opinion the deluxe porta cabin like accommodation is only suitable for one. I had a premium cabin that was 'fine' - for one - unless you are used to living in confined places! Yes the shower, lighting... More

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Analyste Thank you for taking the time to give us your feedback. We are so sorry that you were disappointed with our cabin size. We try to be very upfront about this through our website via the photos, a floor layout, and square footage, as well as through any conversations with our Crew. We hope to have the opportunity... More

Wirral
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I had the fortune to stay at the Yotel, Gatwick Airport on 12 October. It was very clean. The bed was very comfortable and we both had a very good nights sleep we left there feeling very refreshed for the long flight ahead of us. The staff were very friendly and efficient. The check in was very... More

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear Tim M Thank you for posting such a positive feedback. We are really pleased that you and your wife enjoyed your stay with us and had a very relaxing time before your flight. Your comments will be shared with the crew. If I can ever be of assistance in the future, please don’t hesitate to contact me directly. We... More

London
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stopped over in-between flights at the Yotel recently. I found everything that I needed...comfortable bed, tea, shower etc. However the downside of compact living are the fire alarms going off at 4am when someone takes a hot shower...and the main exit at reception area hidden by net curtains and blocked by tired people in their onsies! Apart from that... More

Was this review helpful? Yes
YotelHQ, Manager at YOTEL London Gatwick Airport, responded to this review

Dear lauramaria36 Thank you for taking the time to give us your feedback. We are sorry you were disturbed by noise during your stay. Our fire alarms are highly sensitive and it appears that steam from the showers accidentally activated the alarm system within the hotel. We have checked the system thoroughly to avoid a reoccurrence happening in future and... More

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Additional Information about YOTEL London Gatwick Airport

Address: London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Number of rooms: 46
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Also Known As:
Yotel London Gatwick Airport Hotel Crawley
Yotel London Gatwick Airport Crawley

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