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All 27 Crawley hotels

Premier Inn London Gatwick Airport East (Balcombe Road)

Balcombe Road | Worth, Crawley RH10 3NL, England (Formerly Premier Inn London Gatwick Airport East)
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85%
Ranked #10 of 27 hotels in Crawley
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
PinaColada20 Harpenden, United Kingdom
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255 people have reviewed this hotel

Traveler rating
    103
    114
    24
    6
    8
See reviews for
70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

Despite booking for an adult and 2 children the extra bed was not made up. I slept terribly, the bed was so uncomfortable. The hotel was further from the airport than expected costing me £25 in taxis I had not planned for. Breakfast was ok but bowls and cutlery were dirty.

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Harpenden, United Kingdom
Top Contributor
59 reviews 59 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night as flying from Gatwick airport the next day. Good quiet hotel with choice of pillows to suit, a comfy king size bed and friendly staff. Would recommend as a one off overnight stay.

Was this review helpful? Yes 1
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Thank you for taking the time to post a review on Premier Inn Gatwick airport east. It is great to hear you enjoyed your stay with us , you would recommend the hotel others. We are pleased you found your room comfortable and clean, and the hotel convenient for the airport. We all hope you had a safe onward journey... More

Herts, England
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a small Premier Inn built behind a local pub/restaurant away from the main airport access roads but still very nearby. We stayed one night on a Friday and it seemed very quiet with a 1/4 full car park The hotel was modern and clean - usual good standard Premier inn room with large double bed and an extra... More

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Dear Guest Many thanks for your letting us have your comments on your recent stay at London Gatwick Airport East Tripadvisor website. We really appreciate your impressions on our hotel. It is always a pleasure to receive a positive feedback from our clients.We continuously strive to meet our guests needs and expectations and we are very happy to hear that... More

Brough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We felt the whole facility was very tired. The restaurant was extremely poor with sticky surfaces, old and tired furniture and unfriendly, unsmiling service. The receptionists were friendly and understanding and apologetic of the restuarant

Review collected in partnership with premierinn.com

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations.Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues... More

Ludlow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Look no further if seeking a quality venue for an overnight stay en route to more distant places. Starts you off with a stress free day having had a comfortable nights sleep in impressive surroundings, with friendly attentive staff who 'look happy' which in turn makes you feel good also.

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Dear Guest Thank you so much for posting a review on our page. I am glad to read that your room was clean and comfortable. The team at Premier Inn London Gatwick Airport East strive to deliver first class service to every guest; I am pleased to hear that you found all the team you encountered to be very friendly... More

Norwich, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Another very satisfactory stay with Premier Inn..except...the adjoining restaurant was very poor (felt sorry for the manager!). Fatty steak, no fruit salad and overcooked breakfast. I would stay again but not eat there.

Review collected in partnership with premierinn.com

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Dear Guest, Thank you for taking the time to write a review of London Gatwick Airport East. We really appreciate your impressions on our hotel. It is always a pleasure to receive a positive feedback from our clients. I am very sorry to hear about your negative experience in adjoining pub's, we are valuing every guest feedback, and your comments... More

Sheffield
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2014

Stayed here prior to flying from Gatwick. The hotel is very well situated for the airport, about 5 minutes drive away and we did not experience any aircraft noise. An extremely comfortable stay and would definitely recommend.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Many thanks for your letting us have your comments on your recent stay at London Gatwick Airport East Tripadvisor website. We really appreciate your impressions on our hotel. It is always a pleasure to receive a positive feedback from our clients, since nothing makes us more joyful than knowing that we have achieved our main objective which is no other... More

Scotland
1 review
5 of 5 stars Reviewed March 8, 2014

Spotless, clean tidy and good sized room room. Bathroom roomy and spotless even had brand named shower gel and liquid soap. Excellent shower, instant hot water with easy to use controls. Really comfortable bed Staff in hotel very friendly, pleasant and helpful

Review collected in partnership with premierinn.com

Was this review helpful? Yes
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Thank you for taking the time to post a review on Premier Inn Gatwick airport east. I am pleased that you found your room to be very clean and tidy as you expected from Premier Inn. Also I am so pleased you found the Team to be so friendly. I hope you'll consider us should you fly from Gatwick Airport... More

Mablethorpe, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 6, 2014

yet again another great stay here the staff was welcoming as normal clean rooms through out just as before .it does as it says on the packet cant speak highly enough of this hotel acredit to premier inn and what it stands for well done all

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Dear Guest Thank you for taking the time to write a review of our hotel. We were pleased to hear you enjoyed your stay and everything was to the standard you expect from a premier inn. The team here strive to ensure all guests have what they need to for their convenience. We do hope to see you again. Kind... More

Senior Contributor
35 reviews 35 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

Excellent reception, helpful and friendly. Clean, tidy and well equipped room and bathroom. All that is required for overnight stay close to Gatwick airport. Recommend the hotel. The Parsons Pig public house, next door, provided breakfast ( booked by Premier Inn) was well below standard. The room smelled and stale food and drink. The room was dark and dirty, with... More

Was this review helpful? Yes
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review

Dear Guest, Thank you so much for posting a review on our page. I am glad to read that your room was clean and comfortable. The team at Premier Inn London Gatwick Airport East strive to deliver first class service to every guest. I am very sorry to hear about your negative breakfast experience, we are valuing every guest feedback,... More

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Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road)

Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Address: Balcombe Road | Worth, Crawley RH10 3NL, England (Formerly Premier Inn London Gatwick Airport East)
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Crawley
#10 Family Hotel in Crawley
Price Range (Based on Average Rates): $
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