This is the second time we have stayed at the Waterhall prior to flying from Gatwick. Both times our stays have been seemless and faultless. The staff have been welcoming, the rooms comfortable and clean, the transfers to and from Gatwick on time, and our car was safe in the hotel carpark. We took advantage of the free taxi to... more

Great location in the middle of a deer park of which many deer can be spotted wandering around the grounds. The only problem with this place is that it's stuck in the middle of nowhere. The nearest pub (the Gate) is exactly 1.6 miles away (I checked), which is a bit too far for a stroll, especially if the weather's... more

First of all the most important bit. Dont book the Waterhall if you are expecting hotel facilities, as it is a Bed & Breakfast in reality. We were spending a long weekend in Rome and wanted somewhere clean and comfortable to spend the night before an early flight. The room was VERY clean and VERY comfortable. On arrival, the very... more

On return from our holiday our friends car was found to have travelled 27 miles. (milage was recorded) when i e-mailed to politely ask for the hotels comments the reply i received was a tirade of angry comments About how well they look after customers cars. and as a result we are all now banned from using any of the... more

Very impressed from start to finish. Room was spacious as was bathroom. Very clean and attractive furnishings. Bed very comfy. Was transferred (free) to sister hotel for evening meal which was excellent and reasonably priced. Then returned when ready. Full english breakfast was freshly cooked and was delicious. All in all an excellent start to our holiday. Only downside was... more

we only stayed one night and left our car here on our way for our holidays. the staff were lovely especially sarah who on our arrival was really busy but had time to sort everything we needed. there is a complimentary shuttle to the sister hotel perhaps you need to see the menu before going as it was nice food... more

My husband and I stayed here one night before catching an early flight. Good points: Pretty exterior and gardens Reliable and stress-free transfer Friendly staff Clean The bad points: The decor was horrible! this place could be so nice but instead, it's been cheaply done up by someone with terrible taste The rooms - our room was also very badly... more

Very clean good sized rooms friendly staff and a huge breakfast to send you on your way.Can only speak as we found but the airport transferes were great driver helped with the bags both ways and then asked if we required directions on our return. Can't understand the bad reviews about the drivers not talking to you its a 10... more

Nice small B&B, helpful receptionist & clean rooms - not sure it warrants its 4 star rating though, maybe 3-star. Very quiet at night as no dinner service but the hotel seems to be part of the Ilford Hotel down the road so a minibus from the Ilford will come and pick you up to take you to dinner there,... more