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All 20 Crawley B&Bs / inns

Waterhall Country House, Gatwick

3.0 of 5 Guest house   |   Prestwood Lane | Ifield Wood, Crawley RH11 0LA, England
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Waterhall Country House, Gatwick
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Ranked #3 of 20 Crawley B&B and Inns
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Jean_T_12960 London, England, United Kingdom
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455 reviews from our community

Traveler rating
    273
    105
    34
    25
    18
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44
303
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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London, England, United Kingdom
1 review
3 of 5 stars NEW

This was our first stay at the Waterhall and I'm afraid it will be our last. We found the person who booked us in was extremely cold and unwelcoming, in addition the 'secure parking' was not in our opinion very secure. It is just a normal car park, very easily accessed from the main road. The room we stayed in... More 

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West Sussex, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Really gorgeous hotel on glorious grounds. Stayed in room 2 which was beautiful, have read a few reviews about damp but did not see or smell any on our stay at all. Beautiful views from room and really loved the room (and bonus cafetiere and still water!!). Only things I would say is could do with a bell or something... More 

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Isle of Wight, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 1 night on 27th Jan. Our welcome was a little stressful,the lady was a bit abrupt, and was getting cross,because I couldn't answer all her questions quickly enough,it was to much,when we had only stepped through the door.Please let people get to their rooms and give them time to think.Give them a questionnaire to return to reception.... More 

Was this review helpful? Yes
Ann M, Owner at Waterhall Country House, Gatwick, responded to this review

I’m so sorry you were disappointed about not being able to eat here. It is very difficult (and annoying) for us when we receive bookings from the agent you used that they will not give us the customers’ phone numbers. Unless something unexpected happens then we always know in advance if there is a night that we cannot provide meals.... More 

essex
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Even from the very beginning when I rang the hotel to ask for some details, I was impressed with the service. We arranged to stay here prior to our flight and to leave our car on the premises for two weeks. The receptionist could not be more helpful and everything ran smoothly. Our rooms were spotlessly clean and the beautiful... More 

Was this review helpful? Yes 2
Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here in jan 2015, this was our second visit. The staff were very friendly and welcoming, bedrooms were clean and very comfy. On our return home a lovely man had warmed up defrosted our windscreen for us, a lovely touch after a long haul flight! Thank you, we have booked again for October! A great place!

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Wirral
Top Contributor
73 reviews 73 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 29, 2015

We stayed here before a recent trip from Gatwick, and chose it because of the Hotel Inspector (it was the only one featured that we’d consider staying at) and due to the favourable Trip Advisor reviews. The positives first. It is very near Gatwick; 10 minutes via taxi. It’s almost directly under the climb out from the westerly runway, so... More 

Was this review helpful? Yes 4
rotherham
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 25, 2015

We stayed here on the night prior to our holiday and on our return. This is a really good place to stay for gatwick. We had food on our first night which was really good, went to local pub on our second night, only because they had a family gathering and not providing food. Would need to check if food... More 

Was this review helpful? Yes 2
Olveston, Montserrat
Senior Reviewer
7 reviews 7 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 11, 2015

We are regular travellers through Gatwick and this is the second time we have stayed at the Waterhall Country House. Our rooms had recently been refurbished and offered very comfortable relaxing accommodation prior to flying. The restaurant is excellent with very good quality food. On the downside, and only a minor issue, the WIFI was not great in the room;... More 

Was this review helpful? Yes 12
Ann M, Owner at Waterhall Country House, Gatwick, responded to this review

We thank you for & will definitely be improving the wifi More 

Croydon, United Kingdom
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 11, 2015

i have read lots of reports on waterhall hotel and to be honest i am in shock we stayed their last june (2014) not flying anywhere but just as a short break, and i have to say that when i read some of the review's posted i not sure that that they stayed at the same hotel as us, we... More 

Was this review helpful? Yes 13
Ann M, Owner at Waterhall Country House, Gatwick, responded to this review

Thank you so much for posting this. We try not to get too upset when we read a negative review but sometimes it’s hard not to. We enjoy what we do and are always really pleased when our guest’s want to return. We look forward to seeing you again very soon. More 

Cropredy
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed January 7, 2015

I have just finished booking a Gatwick hotel with parking over a coming holiday and thought of the same period last year when we stayed at the above place, and now realise I should have written this sooner. Arrival at the hotel saw us standing around outside for about twenty minutes, ringing and knocking, until a staff member arrived for... More 

Was this review helpful? Yes 18
Ann M, Owner at Waterhall Country House, Gatwick, responded to this review

It’s people like you that make this job so difficult! Maybe if we didn’t care then it wouldn’t be so upsetting when someone posts comments such as yours. I feel I want to defend myself but I can only hope that people will read through this and realise it for what it is. I will defend the suggestion that we... More 

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Additional Information about Waterhall Country House, Gatwick

Address: Prestwood Lane | Ifield Wood, Crawley RH11 0LA, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Waterhall Country House, Gatwick 3*
Number of rooms: 12
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Also Known As:
Waterhall Country House, Gatwick Hotel Crawley

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