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Alexander House Hotel & Utopia Spa


Alexander House Hotel & Utopia Spa
Hotel class 4 of 5
East Street | Turner Hill, Crawley RH104QD, England
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Traveler Reviews

89% Recommend
4.5 of 5 stars 203 reviews
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By trip type
All (203)
[ Date ] [ Rating ]
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4 of 5 stars
ParaKitamol 5 contributions
UK
Jun 10, 2009 | Trip type: Couples

Beautiful location with substantial and elegant rooms. Evening meal was superb but we were disappointed with service at breakfast as it took an incredibly long time to be served. I don't think they make enough of the activities available, some of which we discovered after ariving when handed a leaflet (these activities were not listed on the website) and therefore... more

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5 of 5 stars
Blockstar 2 contributions
West Sussex
Jun 2, 2009 | Trip type: Couples

What a hotel!!! This was a birthday treat for my girlfriend and we were both overwhelmed by the hotel from start to finish. Greeted by the concierge we were shown around the hotel personally then to our room which was checked in our presence and fully explained. There is a wonderful mix of 18th Century mansion house and contemporary hotel.... more

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5 of 5 stars
JME_09 1 contribution
Manchester
May 31, 2009 | Trip type: Family

A Johansen's hotel with a difference! Every single member of staff is exceedingly pleasant and could not do enough for you in such a polite friendly manner. We have been back to the hotel twice since our first visit and everyone recognises you which is such a welcome change - you really feel at home here. The Brasserie serves a... more

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5 of 5 stars
DougalSurrey 1 contribution
Surrey
May 21, 2009 | Trip type: Couples

Grand old mansion sympathetically renovated with spa and bedrooms in a matching modern extension. Set in attractive grounds the whole place exudes peace and calm and the staff were highly attentive. The spa is wonderful and the bedroom we had was very comfortable, imaginatively decorated and well appointed. Only slight criticism, we could not get the hang of the a/c/heating... more

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2 of 5 stars
vosne 2 contributions
London
May 19, 2009 | Trip type: Friends getaway

Lovely food, spa and delighteful staff. But the room I was first given (Glynebourne) overlooked a very noisy ventilation pipe which apparently goes on until 11pm and then on again at 7am. I was, however, moved to another room (with fourposter) but there was also a fan noise next to that room too (which a member of staff agreed could... more

Management response from
jowenWestSussex, General Manager

May I thank you for placing a review on Trip Advisor. I fully appreciate the impression you received from the ventilation system. We are in the final few days of commissioning our new extraction system which is located away from bedrooms and therefore no rooms will experience any noise issues. Thank you again for completing your review

Fantastic!
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5 of 5 stars
CVC11 1 contribution
Loughton
May 18, 2009 | Trip type: Couples

My husband and I visited Alexander House Hotel in April this year. As soon as we arrived were immediately impressed by the staff at the hotel, they made us feel very welcome and remembered it was my husband's birthday from the booking form! Our room was lovely, with a beautiful bathroom and a lovely view out to the gardens and... more

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5 of 5 stars
dazmond 1 contribution
brighton
May 16, 2009 | Trip type: Couples

what a wonderfull stay. A nice worm welcoming by the house staff and made us feel very relaxed. The rooms where outstanding and designed to a high quality. The spa and gym where excellant and for our first time in one we was amazed. My girlfriend realy enjoyd her self as it was a surprise for her 18th birthday. We... more

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5 of 5 stars
sarahebooth 1 contribution
Brighton
May 15, 2009 | Trip type: Family

I stayed at Alexander house with my Mum for two nights from the 18th to the 20th April. It was an overdue break for us both (especially for me with two young children!). I had stayed before in February 07 for one night and had been promising to go back ever since. The hotel has actually improved since then especially... more

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5 of 5 stars
Georgie49 6 contributions
London
May 13, 2009 | Trip type: Couples

My partner and I ventured to Alexander House for a Sunday Night Escape and as soon as we pulled into the grounds, I felt the stress of work gently slip away. We had a very warm welcome from the reception staff and were shown around, before being taken to our room...gorgeous! The most comfy bed I have ever slept in,... more

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5 of 5 stars
elywestsussex 2 contributions
West Sussex
May 13, 2009 | Trip type: Couples

I recently stayed at Alexander House Hotel for 1 night, which I was soon to discover would not be long enough. I arrived shortly before the official check in time and was shown to my room straight away. I was impressed by the friendliness of the staff in reception and the concierge, who made sure that everything was as it... more

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Alexander House Hotel & Utopia Spa Address

East Street | Turner Hill, Crawley RH104QD, England