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Arora Hotel Gatwick / Crawley

Southgate Avenue, Crawley RH10 6LW, England
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Arora Hotel Gatwick \/ Crawley
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1,514 Reviews from our TripAdvisor Community

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Rackheath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at the Arora Hotel before flying to Cape Verde in November. As expected the welcome from the reception staff was both professional and friendly. We normally use the hotels' Park and Fly option but this time I had arranged for my hire car (due to a recent car accident) to be collected from the hotel, and the receptionist... More 

Helpful?
Thank Trevor W
London
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Overall a pleasant stay. If travelling from Gatwick Airport, the hotel is reasonably close, but unless you specifically wish to stay here, you are better off staying at one of the hotels actually at the airport. The hotel is very clean, tidy, spacious, friendly helpful staff. The room was large, clean, well equipped. The bathroom spotless, with nice toiletries, huge... More 

Helpful?
2 Thank wearecity
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent stay. Very clean rooms helpfull staf. Especially thanks for your Smiling faces of Erika Harkat and Marija during my breakfast. Good start to day with breakfast, very close location to village downtown.

Helpful?
Thank Erhan T
Leeds, United Kingdom
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our room was on the third floor overlooking the railway tracks. This turned out to be not good - we were kept awake by the noise of trains running during the night and early in the morning. We had no idea that the hotel was located next to very busy railway lines. When I mentioned this, when we were checking... More 

Helpful?
Thank TracyTriumph
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for sharing your experience with us as your feedback enables us to continually review our service delivery and standards and makes necessary improvements when necessary. We are very disappointed to read about your less good experience with us and we would like to have the opportunity to discuss your feedback in detail and would... More 

Cambridge, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Clean and decorative. Comfortable and an excellent location. Would deffinitley recommend! The bar is perfect for drinks in the evening but if you are looking for more affordable drinks and meal then you are not far off town with great choice of pubs and restaurants. I recommend Mo Lin for Chinese... Leos Tapas for MediterraneAn and the Taj Mahal is... More 

Helpful?
Thank Lauren J
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to read that you had an enjoyable stay and that you found our hotel comfortable and decorative. Indeed our central location is extremely popular with our guests in terms of easy of access via travel links, as well as guests being able to get out... More 

Newport, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our first stay at the Arora definitely not our last. We found the staff at reception and in the restaurant very helpful and polite. Our room was very clean and comfortable the bed was especially comfortable. Transfers were easily arranged and on time. We will be using this hotel again on our Gatwick flights.

Helpful?
Thank C7416BPdavek
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for posting your feedback of your stay with us on Tripadvisor. We are delighted to read that you found our front office team and restaurant very helpful and polite as well as our rooms very clean and comfortable. It is comments like yours that encourages us to keep delivering the best customer service that... More 

Sevenoaks, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

5 star. Had a lovely stay at the arora. Reception staff very helpful and polite. Rooms were clean and reasonable for price we paid. Went to eat in the restaurant and sadly unimpressed by the host Stephan. He was very rude and made us feel very unwelcome to the restaurant. We were going to leave but thought we would wait... More 

Helpful?
2 Thank aka-barron
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. We are very disappointed to read about the service you received from one of our team members. We would appreciate if you could contact our Operations Manager on baly.singh@arorainternational.com to discuss in details. On the positive hand, we are delighted to read that you were very... More 

Henlow, United Kingdom
Level Contributor
239 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
4 of 5 stars Reviewed 1 week ago

Our 6th visit before a long haul flight following day. Left car at hotel and Maple Manor take it away for you to collect at North Terminal on your return. Room on side away from train line quietest. Food in Morgan's Pub much better value than restaurant, though alcohol at corporate levels, happy hour 6-7 better value. Hourly Shuttle to... More 

Helpful?
Thank CGT21
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking your time to share your experiences with us. We are delighted to read that once again you had an enjoyable stay with us. We would like to use this opportunity to thank you for your loyalty and for any future booking and to assist with any specific requirements, please contact our Guest Relations Manager... More 

London
Level Contributor
139 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our third visit here and once again, we were very happy with our stay here Staff, bedroom, restaurant all were of a high standard. The beds are huge and VERY comfortable, tea and coffee making facilities are in the room too We are already booked in May, for our next flight out of Gatwick

Helpful?
Thank TerryOB
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for sharing your feedback and for choosing the Arora Hotel Gatwick/Crawley. It is with great pleasure that we read your review about your experience with us and that you found our staff and facilities of a high standard. Your words will be passed on to our team which will serve as an encouragement to... More 

DERBY
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

what a surprise,what you get is a good welcome, professional and friendly staff,and a lovely room,.links with the airport are quick and reasonably priced,there is a pub bar onsite as well as a resturant,and a beautiful main lobby with water feature,this will be our hotel again as and when we travel via gatwick airport,our thanks to all at arora.regards john&lesleyp

Helpful?
2 Thank LITCHURCH
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for posting your feedback of your stay with us on Tripadvisor. It is always a pleasure to receive positive feedback and I can assure you that all of the team members will be made aware of your comments as they serve as a great motivator. We are glad that we met your expectations and... More 

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