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All 26 Crawley hotels

Arora Hotel Gatwick / Crawley

4.0 of 5 Hotel   |   Southgate Avenue, Crawley RH10 6LW, England
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Arora Hotel Gatwick / Crawley
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84%
Ranked #9 of 26 hotels in Crawley
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Mellina H Red Deer, Canada
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1,010 people have reviewed this hotel

Traveler rating
    421
    415
    113
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See reviews for
154
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Red Deer, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I ended up staying here after the B&B I booked in the area turned out to be...not as advertised. This place, luckily for me, had rooms left at a very attractive price. I booked in Crawley for my last 2 nights to be close to Gatwick. The hotel is pretty nice and modern, kind of standard for a business-y, airport... More

Was this review helpful? Yes 1
Weymouth
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked one night in a family room prior to an early Transatlantic holiday flight the next morning. This also included 14 nights secure parking at the hotel, during our holiday. Check in was swift and easy, with a full explanation of the airport shuttle bus service, should we require it. We chose this option, as they offered door-to-door service,... More

Was this review helpful? Yes 2
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I've stayed for a night at the hotel on a business trip. I found the staff very kind and helpful. Our stay was very short but the staff in the restaurant made it very memorable. The food was excellent and we had a great conversation with Viktoria Labodi who also gave some infos for our sightseeing tour. Very professional, I... More

Was this review helpful? Yes 1
uk
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here last night the reception was clean and tidy, the staff were friendly. We were on the 3rd floor with a view over the lobby area. The room was clean and tasteful the bathroom had a walk in shower and a bath. The towels were very thick and large. The only down side was the bed it was... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

To be honest, we didn't really see much of what this hotel could offer. This was an overnight stay and a place to leave the car for a week, prior to an early morning flight to Tenerife. So I can't say how good the food or bar was, or what other services it offers. Basically though, if you turn up... More

Was this review helpful? Yes 3
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here as our son was playing cricket in Sussex. Location is very good as the back door of the hotel opens directly into Crawley Station making travel around very easy. Although this hotel is mainly for business visitors wishing to fly out from Gatwick it is a very good hotel to spend a few nights. The County mall... More

Was this review helpful? Yes 3
Newcastle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I booked this hotel for one night for work with my partner via a web site, B and B, for a reasonable price executive double room. I was concerned when I arrived to see car parking for one night was charged at £10. as I was having to pay out and claim back, I didn't want to find hidden charges.... More

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay. We would again like to apologies for the shortcomings you faced during your stay. As discussed with our F&B Manager, we would hope you would provide us with one last opportunity to regain your faith with us. Please do contact our F&B Manager whenever you wish to return to... More

Manchester, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel looks great from the outside and also once you enter. The issue began once I got into my room. I immediately ordered room service - a chicken burger ( advertised with caramelised onions and salsa mayonnaise). I waited approx 40 minutes to be delivered a bun, with 3 overcooked chicken nuggets, RAW ONIONS and no evidence of any... More

Was this review helpful? Yes 2
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Guest feedback is extremely important to us and we thank you for taking the time to post your review following your stay with us. It goes without any doubt to say we are very disappointed after reading your review and It would be most helpful if you could contact our F&B Manager on Miguelduartesilva@excelhospitality.co.uk with your contact details... More

Toronto, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from UK, stayed for 3 nights in Arora in Crawley again. What I really enjoyed this time, is the staff of the hotel. At the reception, even if it's very busy, agents are very helpfull, took their time explaining directions, offered map, provided with all pertinent information -with the smile! I didn't catch the names, but the receptionist... More

Was this review helpful? Yes 4
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to post your review from your stay with us. We are pleased to hear that you had a good stay at the Arora Hotel Gatwick / Crawley and that you found our staff to be helpful. We will definitely share your feedbacks with all our team members which will definitely motivate them... More

Brighton, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived at the hotel to find parking a bit of a nightmare but get ho! Check in seemed to take ages! I had booked the "executive" room but am fairly sure I only got a twin though the receptionist said she just typed twin room onto the check in form to make sure I had two beds! I was traveling... More

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, We are extremely disappointed to hear that your stay was not to your satisfaction - please accept our apologies for the shortcomings you experienced. Your candid comments are however appreciated, as such feedback allows us to monitor our performance and take action to ensure that our expected high standards are continually being met. I hope we will have... More

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Additional Information about Arora Hotel Gatwick / Crawley

Address: Southgate Avenue, Crawley RH10 6LW, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
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Also Known As:
Arora International Gatwick Crawley

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style
#3 Luxury Hotel in Crawley #6 Romantic Hotel in Crawley #8 Family Hotel in Crawley #11 Business Hotel in Crawley
Hotel Class
Official Description (provided by the hotel)
The Arora Hotel in Crawley is a modern hotel that offers great accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an Italian Restaurant as well as English Pub. In the expansive Atrium, WIFI is available free of charge. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
Number of rooms
432

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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