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All 27 Crawley hotels

Arora Hotel Gatwick / Crawley

4.0 of 5 Hotel   |   Southgate Avenue, Crawley RH10 6LW, England
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Arora Hotel Gatwick / Crawley
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85%
Ranked #9 of 27 hotels in Crawley
Certificate of Excellence 2013
A recent review
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918 people have reviewed this hotel

Traveler rating
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    378
    98
    31
    19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here last night, lovely hotel. Restaurant is a bit pricey for families and there is a charge for parking but it's worth every penny. Booked through RAC with APH and with 15 nights parking was under £100. Will definitely use again.

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for posting your most positive review of the Arora Gatwick Crawley Hotel following your stay with us. I am delighted that you had a great stay and that you found our facilities, service and location to your liking. Many thanks once again and I hope that it won't be too long before you are able to... More

Gloucester, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The view you see when driving towards the hotel is a bit shabby but when you get to the entrance it looks like a completely different place, lovely. Very good disabled parking right next to the entrance. Reception and lobby area is very nice all open with coffee shop, bar and restaurant. Very funky hand and egg chairs! There is... More

Was this review helpful? Yes
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Guest feedback is extremely important to us and I thank you for taking the time to post your review following your stay with us. We are pleased that you enjoyed your stay with us. On a future visit to Crawley, I do hope that we will have the pleasure of welcoming you back again. Kind Regards, Bruno Delrieux... More

Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Absolutely one of the best hotels I've stayed at. Excellent prices. Had a very good night's sleep. Beautiful interior designing. One of the most comfortable beds I've ever slept on. Very friendly receptionist. Brilliant customer service.

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for sharing your positive feedback on Trip Adviser following your stay with us; we really do appreciate it. We are happy that you found our accommodation and facilities to be excellent. It will certainly give me great pleasure to share your kind feedback with our team. We hope to welcome you back to the hotel in... More

Suffolk
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in this hotel as partner was running the Brighton marathon. Couldn't fault it. Great value, very clean, good facilities (tea,coffee,hair dryer, smart Samsung TV, fridge in room etc.). Parking facility is also an added bonus and for £10 for 24 hours is also great value compared to parking prices in Brighton. Train station is less than a 5 min... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for posting your review on Trip advisor following your stay with us. Guest feedback is extremely important to us, so I therefore thank you for sharing your experience. We will of course pass your comments onto our team members as this will serve as an encouragement to keep delivering the high levels of service we pride... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked for a weekend city break, the hotel is very nice, clean and can be boked for a very reasonable price. Arora has parking, is close to the station and to restaurants and shops. Nice interior, friendly staff; Happy to stay here and would do again.

Was this review helpful? Yes 2
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for sharing your positive feedback on Trip Adviser following your stay with us; we really do appreciate it. We are delighted to hear that you found our accommodation, location and facilities to your liking. We look forward to welcoming you back to the Arora Gatwick/Crawley in the future. Kind Regards, Bruno Delrieux General Manager More

Henlow, United Kingdom
Top Contributor
125 reviews 125 reviews
30 hotel reviews
232 helpful votes 232 helpful votes
4 of 5 stars Reviewed 1 week ago

When we have a am flight out of Gatwick we always stay at the Arora & use the Meet & Greet parking package. We ask for a room facing the front of the hotel & always get a quiet nights sleep. Rooms are V clean & air-conned. We dine in Morgans Pub on site which if you keep away from... More

Was this review helpful? Yes 5
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest Thank you for posting your most positive review of the Arora Gatwick Crawley Hotel following your recent stay with us. We are delighted to hear that your stays are always enjoyable and that you are pleased with our convenient location and hospitality. Many thanks once again and we look forward to welcoming you back in June. Kind Regards,... More

Rochdale, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in an excellent location if you are planning to fly from Gatwick as its a 10 to 15 minute drive away. It's a very big hotel that is comfortable and well furnished throughout. The room was very spacious with a nice comfortable very soft bed, excellent shower and good sized bath too. So, those are the good... More

Was this review helpful? Yes 4
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to leave your feedback. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible. We hope we will have the opportunity to welcome you back again in the future and will ensure everything goes to your satisfaction. Kind Regards, Bruno Delrieux General Manager More

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel gets some things right eg. customer service but most of the hotel is dated and behind the times. Everything in the room is old - from the bed, to the sheets, etc. My towels and sheets had hair all over.... gross. Aside from the serious downfalls in the room... the location of the hotel is excellent and you... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Guest feedback is extremely important to us and we thank you for taking the time to post your review following your stay with us. It goes without any doubt to say we are very disappointed after reading your review and It would be most helpful if you could contact our Housekeeping Manager on Milanhorvath@arorainternational.com with your contact details... More

Dorset
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We held a special family celebration event here for my parents' diamond wedding anniversary on Saturday and were so impressed. We booked the Palm Suite which was just perfect for our party of 21. Everything was handled so professionally by Sarah and Anne the events co-ordinators, who ensured that all our needs and wishes were met. During dinner, the waiting... More

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to post your comments regarding your most recent stay at our hotel. We are delighted to hear that you had an enjoyable stay and our staff were able to cater to your needs to ensure that your stay was as comfortable and relaxing as possible. We will pass on your positive comments... More

Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A very impressive building with a nice feel to it and staff keen to provide good service. Easy to find. My room was pleasantly large and quite. The negatives were relatively minor although disappointing at the time. Nothing in the room or at reception to tell you to take a towel to the gym (Many hotels provide guests with towels... More

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, We thank you for posting your feedback about your experience at the Arora Gatwick Crawley Hotel. Please accept our apology for the issues you encountered during your stay. We would like to assure you that your feedback is valuable to us and will be used to improve the quality of our service. We hope this has not deterred... More

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Additional Information about Arora Hotel Gatwick / Crawley

Also Known As:
Arora International Gatwick Crawley
Arora International Gatwick Hotel
Address: Southgate Avenue, Crawley RH10 6LW, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Crawley
#7 Business Hotel in Crawley
#9 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Official Description (provided by the hotel):
The Arora Hotel in Crawley is a modern hotel that offers great accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an Italian Restaurant as well as English Pub. In the expansive Atrium, WIFI is available free of charge. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
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