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Arora Hotel Gatwick / Crawley

4.0 of 5 Southgate Avenue, Crawley RH10 6LW, England
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Certificate of Excellence 2014
Arora Hotel Gatwick / Crawley
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Arora Hotel Gatwick / Crawley
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1,186 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Pros: -Good location next to the railway station, with it's own private access to the platform. Although, even this is somewhat spoilt by having to ask the reception staff to walk with you, like an overprotective parent, to unlock the gate. -Individually, the staff are always professional and courteous. -The lobby area is bright, modern and comfortable. Cons: -I regularly... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Due to a business trip to Gatwick, I had to stay in this Arora for almost 2 months. Other colleagues who previously stayed here, recommended to us to choose this hotel and that was a hit as I have been in other hotels from the same chain and I can say this is the best of them. The rooms are... More 

Was this review helpful? Yes 2
Auchtermuchty, Scotland, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

I fly from Edinburgh to Gatwick regularly and This is perfect because it s 10 mins on the train and you can access the hotel directly from Crawley station - I could use an airport hotel but then I would freeze my tootsies waiting for a bus in that grim underpass at Gatwick . I miss the expensive breakfast by... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you leaving such a positive feedback following your stay with us. We are glad to read that you are so impressed with our Hotel and have decided to become one of our regular guests which is great news. We will definitely pass on your feedback to all our staff members which will encourage them to keep delivering... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Arrived at this very clean and airy hotel, parked easily and was greeted by friendly and helpful staff. Check-in was swift and efficient, shown to a clean and well furnished room, had a shower and adjourned to the restaurant for an evening meal. Choice of a la carte and "specials" menu. Made our choices again with cheerful and helpful staff... More 

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you providing your balanced feedback. We are very disappointed to read about your experience in our Restaurant and would like to ask you to contact our F&B Manager on Miguelduartesilva@arorainternational.com to help us investigate further and also apologise to you in person. We look forward to hearing from you. Kind Regards, Bruno Delrieux General Manager More 

Reykjavik, Iceland, Europe
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Me and my boyfriend stayed there for one night a week ago. The hotel has spacious rooms and a really comfortable bed. The free WIFI was not the best but it worked. The Morgans Pub served a really good hamburger and drinks and we were able to watch football so thumbs up for that. The breakfast was really good and... More 

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for posting your review regarding your most recent stay. We are delighted to hear that our hospitality, accommodation, and quality of food and drink in our Pub were to your satisfaction and is always a pleasure to receive positive feedback. We hope it won't be too long before we have the pleasure of welcoming you back... More 

Milton Keynes, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good location if you want to get into Crawley easily and is a 5 minute walk. Quiet side of hotel is away from railway line. Can't hear planes which is good. Taxi ride to the airport. Breakfast is expensive at £15 plus an additional £4 for a cappucino

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for your feedback via Trip Advisor website. Indeed our location is extremely popular as we are linked straight with the train station and just behind the Crawley Shopping mall. We look forward to welcome you back again at the Arora Hotel Crawley. Kind Regards, Bruno Delrieux General Manager More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Break fast needs abit more variety.But a lady by the name maria at the restaurant makes you feel right at home super service from her.The hotels location is excellent,a few minutes walk from the malls and if you fancy dinning out a variety of places to choose from.

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for your balanced feedback, we will definitely share with all our team members. It also great to read that one of our staff members Maria did impress you with her service and made you made at home, we will definitely pass on your kind words to her and the rest of your team members.... More 

Bristol, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed for one night whilst working in Crawley. It was fantastic to get off the train and find that the hotel had its own gate from the station, so could simply not be more convenient. The staff at reception all seemed friendly, helpful and efficient, and the member of staff who checked me in, was exceptionally so. The room... More 

Was this review helpful? Yes
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for sharing your comments on Trip Advisor. We are glad to read that you did enjoy your stay and in particular found the reception staff members friendly and helpful. We would definitely share your comments with them. We have also shared your feedback with our F&B Manager regarding your disappointed experience. It would be great if... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I love coming to the Arora in southgate avenue Crawley, it's clean, spacious, beautiful and so relaxing, also one can do the internet work and business too. I think the staff are amazing, efficient, kind, friendly, and have first class customer service, I have been in customer service for many years and can see the difference. I have been coming... More 

Was this review helpful? Yes 2
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, We feel proud when we read your comments regarding your visits here at the Arora Hotel. We would like to thank you for sharing your opinion on Trip Advisor. We would definitely pass on your kind words to all our team members which will encourage them to keep delivering the high level of customer service. We look forward... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This was my 4th stay in Arora Gatwick , each time one of my family members join my stay, they all join me with the feeling that Arora is best to stay , nothing is missing in this Hotel even the staff at the reception are very helpful and always smiles at there faces.

Was this review helpful? Yes 1
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for leaving such a positive review following on your recent stay with us. We are pleased to read that you always enjoy your stay and in particular find the reception staff helpful and smiley. We would like to thank you for your loyalty and look forward to welcome you back again. Kind Regards, Bruno Delrieux General... More 

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Additional Information about Arora Hotel Gatwick / Crawley

Address: Southgate Avenue, Crawley RH10 6LW, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
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Also Known As:
Arora International Gatwick Crawley
Hotel Style:
#3 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#7 Family Hotel in Crawley
#10 Business Hotel in Crawley

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