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All 26 Crawley hotels

Arora Hotel Gatwick / Crawley

4.0 of 5 Hotel   |   Southgate Avenue, Crawley RH10 6LW, England
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Arora Hotel Gatwick / Crawley
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83%
Ranked #10 of 26 Hotels in Crawley
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
holidays072 London, United Kingdom
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1,048 reviews from our community

Traveler rating
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    120
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Top Contributor
81 reviews 81 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Easy access via Crawley railway if not driving, rooms clean and well equipped, breakfast has a good variety of food available. Staff are all helpful and friendly. Good atmosphere in the Pub bar and in the hotel seating area although the bar prices are high, so expensive for drinks.

Review collected in partnership with this hotel

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Shefford, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

From the moment we booked this hotel through to checkout we couldn't fault this place. We emailed in advance to request a quiet room, they put us on the top floor on the opposite side to the railway. When there was a problem with our car park booking (not the fault of the hotel) they resolved it quickly and efficiently... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for posting your review regarding your most recent stay. We are delighted to hear that our hospitality, accommodation were to your satisfaction and is always a pleasure to receive positive feedback. We are sorry to read that there was a problem with your parking package; however I am glad that it was resolved in an acceptable... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stopped here overnight on sat 13 sept . Nice clean room , although could do with more coffee sugar Etc . Staff were very helpful , even to me in my biker Gear , usual thing is to turn the nose up when I turn up on my motorbike , really funny as I have used the same hotel in... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, We thank you for posting your positive comments about your experience at the Arora Gatwick Crawley Hotel. We are delighted to read that you had a fantastic stay with us and pleased to hear that you found your room, location and staff to your liking. We do hope that we will have the opportunity to welcome you back... More

Gent
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

smooth checking in. there is a problem in booking room, breakfast and carpark in one reduced packet on internet. the computers seem to be a little dated for printing the airline boarding passes. but staff was willing to help.

Review collected in partnership with this hotel

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to post your comments regarding your stay with us. We are pleased to hear that you liked our hotel, in particular the service from our team members. I would like to apologise for the printing issue, however happy to read that this was dealt professionally by our staff members. We hope to... More

Perth
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel in a good location. Rooms are a good size and clean, comfortable etc. Close to Gatwick airport and train station. Only quip is having to pay for high speed Internet, in this day and age surely this should come standard?

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for leaving your feedback on trip advisor. We are delighted to read that overall you had a good stay with us and found it comfortable. In relation to the WIFI, we do offer free limited bandwidth WIFI which is usually sufficient to browse, check and send emails for one device; however we have recently introduced the... More

Basingstoke, United Kingdom
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

We booked a one night deal with inclusive parking. The hotel car park was full & we were told by staff to park anywhere, even a taxi rank, which we found a little worrying. We were then told the shuttle bus to Gatwick airport only held 7 people ( this is woefully insufficient for a hotel of this size) &... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Guest feedback is extremely important to us and we thank you for taking the time to post your review following your stay with us. We are disappointed to read that your experience with our shuttle service was not satisfactory and would sincerely like to apologise for the shortfall. On a future visit to Crawley, I do hope that... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Phoned hotel to book place on shuttle upon arrival to be told that I was booked on the 7.15 and the driver would be notified, waited at bus stop from 7.10pm and waited and waited. Phoned hotel at 7.50 to be told pick up was at 8.15pm!! Was put through to the driver who said I could complain when I... More

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Poole
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the hotel with a Maple Manor Parking package. Hotel is ok. Rooms are ok. But look at how my car was returned. Not happy. And they thought this was acceptable. You can decide if you want to let them park your car for a week.

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Not flash, just your bog standard business transit hotel. Touch down, work work work, leave. It is centred around dealing with that area of the market. The constant flux of airline personnel is testament to that. Clean if not a bit wiffy for some reason. The staff are a tad aloof but friendly and effective enough. You wouldn't write home... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for sharing your experience of the Arora Gatwick Crawley Hotel following your stay with us; it is appreciated. We hope we will have the opportunity to welcome you back again in the future and will ensure everything goes to your satisfaction. Kind Regards, Bruno Delrieux General Manager More

Warwick
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived to a good 10 minute wait to check in. Reservation then only for 1 night not 2. 6 colleagues all with the same problem. Insisted on taking pre authorisation for room even though corporate booking. Room pretty standard though broken kettle discovered in the morning just when you need a cuppa. Gym small, waited 20 mins for a treadmill... More

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Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible. I would sincerely like to apologise for the shortfalls you experienced and would appreciate if you can contact our Front Office Manager on lgwfrontofficemanager@arorainternational.com with... More

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Additional Information about Arora Hotel Gatwick / Crawley

Address: Southgate Avenue, Crawley RH10 6LW, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
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Also Known As:
Arora International Gatwick Crawley

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