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Sofitel London Gatwick

Certificate of Excellence
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North Terminal, Gatwick Airport, Crawley RH6 0PH, England
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Sofitel London Gatwick
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Sofitel London Gatwick
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4,762 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Faversham, United Kingdom
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is not only very, very convenient for travel from Gatwick but also an extremely well maintained and comfortable establishment. The staff are always very helpful and professional. Quite simply, if you want to take away the stress of flying book into the Sofitel the night before your departure......it will be the best decision you've ever made.

Was this review helpful? Yes 1
Cheshire
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stay at this hotel on a regular basis and highly recommend it for business and pre-holiday stays. There are a number of hotels around Gatwick Airport and the Sofitel stands out for convenience and high standards of service and comfort. The hotel links directly to the North terminal or the shuttle (if flying from South Terminal). The rooms are... More 

Was this review helpful? Yes 2
Channel Islands, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Loved the Sofitel, its an excellent choice if flying in or out of Gatwick. The place is clean and the staff are lovely. The rooms are first class and very comfortable. The beds are amazing perfect for a good nights sleep after a busy day in London. I will recommend and use again, looking forward to it.

Was this review helpful? Yes 2
Cardiff, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I am a frequent guest to this hotel, and with the school holiday season just beginning I was not expecting a stand-out stay, but that is what I got on my latest visit. I was checked in by a very friendly assistant and the process took about a minute. Allocated a really lovely room in the corner of the building... More 

Was this review helpful? Yes 2
Cambridge, United Kingdom
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sofitel the night before a long flight to Mexico. It was a great option for us as although we live about 100 miles away, the m25 is unpredictable and we didn't want the stress of getting a toddler to the airport during morning rush hour. We checked in late afternoon and our room was ready so... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour HelenaM83, I am extremely grateful to read all these kind words. It is amazing that you were satisfied with the services and facilities that we provide in the hotel and I will of course pass your lovely comments to our ambassadors and praise them for their hard work. In Sofitel London Gatwick our guests are a top priority and... More 

Marlow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Making a habit of staying at this hotel and using the parking package for holidays with an early flight from LGW. We were upgraded on arrival (thank you), had our usual meal in the Brasserie and a very comfortable nights sleep. This deal just works perfectly and a stress free easy early start the following day. When you look at... More 

Was this review helpful? Yes 2
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Lee M, I couldn't be more content after reading such a lovely review. As you can see we value your loyalty while offering you comfort and satisfaction every step of the way, from your check in, your room, La Brasserie and all the rest departments. In Sofitel London Gatwick the service comes from the heart. I am also very... More 

swansea
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We usually use the South terminal and so have previously used the hotel attached to that terminal. So glad we decided to book the Sofitel. On arrival there was a queue at reception, but wee used our Accor members card to use their dedicated check in desk. Check in was quick and professional, with every member of staff smiling. We... More 

Was this review helpful? Yes 2
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour wendykoala, I was extremely pleased to read your lovely review of our hotel. Thank you so much for taking the time to do so. First of all we are happy to value your loyalty with Accor and trust me with have hundreds of guests enjoying the benefits as members. We pride ourselves on delivering a superior service to our... More 

Peel, null, Isle Of Man
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Quite nice / very clean rooms. Rollaway bed in room for free. Didn't eat or drink here but handy for a day in London whilst waiting for flight connection. Staff very courteous. Will be back next time we need to stay at Gatwick.

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour IOM68, Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Monte-Carlo, Monaco
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Variable check-in experience, but spotless modern rooms with a very comfortable bed and high quality linen. Good breakfast. Fast wifi. The in-house restaurants are pretty good, although it's sometimes hard to get a table.

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Oxygenee, I was so pleased and grateful to read your post; thank you very much for all your fantastic comments. I am delighted to hear that you found our hospitality and facilities to your satisfaction. Thank you again for sharing your experience, and I hope your next visits will be as pleasant as the recent one. We are looking... More 

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