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Sofitel London Gatwick

4.0 of 5 North Terminal, Gatwick Airport, Crawley RH6 0PH, England
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Certificate of Excellence 2014
Sofitel London Gatwick
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Sofitel London Gatwick
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4,239 reviews from our community

Traveler rating
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    1,525
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    138
    76
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United Kingdom
Top Contributor
79 reviews 79 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really like this place . Never keen on staying overnight before a trip , but if you have to you won't find much better than here . We had a club room which made our stay even better . Fast efficient check in .friendly staff , well equipped spot less room , drink and nibbles ! Great start to any... More 

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Contributor
16 reviews 16 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in the hotel between 2 flights, very nicely surprised by the great location! The hotel is directly linked to the North terminal and there is a train which connects you to the train station leading to Victoria. The concierge was very helpful with good tips & provided water for the room (which in generally was not replanished in the... More 

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Douglas, United Kingdom
Top Contributor
52 reviews 52 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Always quick, smart, simple and comfortable. I often stay arriving late and flying out early the next morning. The direct connection to the terminals make this the easiest and best choice. I've tried others but this is the most convenient and closest by far. So arriving at 9pm with a 5 am checkout worked well. Only query, it would be... More 

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Cirencester, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stay regularly at Sofitel hotels, they are great, I also always use the Gatwick hotel if flying out early mornings, generally it's a good hotel, great location (and as a platuim card holder I'm well looked after). However thus us the second time I've state there and eaten at the hotel. Service both times was slow, this time over... More 

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Dundee, United Kingdom
Top Contributor
80 reviews 80 reviews
25 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night before a long-haul flight the next morning. The location is perfect as you can easily walk from baggage reclaim to the hotel undercover and in only a few minutes. Check in was very efficient and friendly. The room was spotless and of a good size, perfect for the traveller wanting an overnight stay. On both... More 

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour IanF, Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I was very pleased that you found our accommodation and services to your satisfaction. For future information we do offer further washcloths upon requests and we do have a safe placed in the bottom cupboard in our classic rooms. Please contact... More 

Hertford, United Kingdom
Top Contributor
195 reviews 195 reviews
16 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This was my third time at this hotel and as hotel go this is an excellent hotel. However, on my recent visit i was given room 136. Previously i had always been on upper floors. We arrived at around 10pm and check in was painless. Went straight to our room got in bed and wondered what the whoshing noise was... More 

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Glasgow, Scotland
Top Contributor
187 reviews 187 reviews
41 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Sofitel is perfect if you have an overnight or early morning flight at Gatwick Airport and is situated basically on the North Terminal front door staggering distance from both arrival and departure points. We chose a suite since we were traveling with our baby and this allowed us ample room for the collosal amount of luggage, push chair and... More 

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour ScottGlasgow, Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am delighted that you were satisfied with the accommodation and services that we provide. It is also very pleasing to hear you enjoyed your suite and the Executive Lounge benefits, where you found plenty to choose from. We truly value... More 

east sussex
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at the sofitel now on three separate occasions and would like to say however professional and caring the staff are. everything you need in a modern hotel can be found here it's clean the decor is amazing and the food in all restaurants is out of this world and on top of all this the airport terminal... More 

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Nuttyb Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am delighted to hear you are once again pleased with our services and facilities, it is always a please to receive nice comments. We look forward to welcoming you back in January, please contact our Guest Relation Team on guestrelations@sofitelgatwick.com... More 

Scotland
Top Contributor
61 reviews 61 reviews
43 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I've stayed here a couple of times recently, and on both occasions the check-in process has been slow and frustrating. Whilst the staff seem friendly and helpful, I suspect they are hampered by their systems as they can't seem to do anything that isn't completely straightforward. On the first occasion, they couldn't register my reward card as I had changed... More 

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Ely, United Kingdom
Top Contributor
53 reviews 53 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Sofitel is connected to the North terminal at Gatwick which makes it super convenient for an early morning flight (we flew from the South terminal, which is a 2 minute monorail journey away). The rooms are beautiful, the bed is massive and comfortable, and the bar is staffed by super attentive and friendly staff. This is such a treat... More 

Was this review helpful? Yes
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour G134Smith, Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am delighted that you were satisfied with the accommodation and services that we provide. It is also very pleasing to hear you lovely comment regarding our Ambassadors, I will very gladly share this with them all. We truly value your... More 

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Additional Information about Sofitel London Gatwick

Address: North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
#4 Business Hotel in Crawley

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