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All 27 Crawley hotels

Copthorne Hotel Effingham Gatwick

4.0 of 5 Hotel   |   West Park Road | Copthorne, Crawley RH10 3EU, England
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Ranked #24 of 27 hotels in Crawley
A recent review
4 of 5 stars reviewed 5 days ago
JedandEmma London, United Kingdom
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637 people have reviewed this hotel

Traveler rating
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    171
    137
    112
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99
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
London, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed 1 night before flying out of Gatwick the next day . We had a suite as it had been our wedding , we arrived around 11pm We had a quick check in and ordered a bottle of wine up to the room . We liked the suite , very comfortable and clean . The next day a taxi... More

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Deal, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I doubt this hotel will ever be refurbished judging how long the manager has been answering questions. It would be a costly exercise. A hotel of this group I would expect are hoping to sell on or to a property speculator. Spectacular grounds. Staff very well trained courteous smiley and helpful. Sadly all let down by faded decor threadbare carpets... More

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london
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the effingham park copthorne en route to gatwick airport. It is in a very pleasant location. Comfortable rooms. Friendly staff and good breakfast. We used the local Dukes Head pub for our evening meal which was outstanding and just a short walk from the hotel. Booking is advised as it is very popular!

Was this review helpful? Yes 1
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your recent review and for awarding our hotel 5 stars, thank you ! We are so glad you enjoyed your stay and your meal at our local pub, the Duke's Head. We hope to welcome you back very soon and thank you once again for your nice words. Kindest regards Guest Relations Manager More

London, United Kingdom
Top Contributor
149 reviews 149 reviews
92 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

A countryside style hotel-a 10 min drive from airport.wifi available as 3G slow.welcome drink upon arrival.lobby is comfortable with a bar & restaurant .buffet breakfast is good but restaurants closes early & room service also closes early.staff managed to provide some food.hotel needs to have flexible meal orders to serve passengers for airport!room is large with desk/chair/tv.bed is comfortable but... More

Was this review helpful? Yes 1
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your recent review following your stay with us. We are so sorry you had problems getting something to eat. We are currently investigating your comments as we offer 24 hours room service and the restaurant is open until 10.00 p.m. I am glad our staff did manage to get you some food. We are sorry... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on April 01st for one night with my partner and our 22 month daughter. Arrived at the enterance and was very impressed with the outside and was looking forward to getting inside. Reception area was impressive and lady on reception gave us a lovely friendly welcome and offered us an upgrade for a small charge which we accepted... More

Was this review helpful? Yes 1
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your recent review and for the time you have taken to go into detail regarding your stay. We are very sorry you felt so disappointed with your room bearing in mind you had paid for an upgrade. All your comments have been noted and passed on to our Head Housekeeper and Chief Engineer, we are... More

Bognor Regis, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night for work function. From the outside and reception it feels above a standard hotel. Unfortunately its rooms let it down. I've read it is undergoing refurbishment and it cant come soon enough. The bathroom is very dirty looking with stains all around the sink. The TV didn't work even after someone came to look at... More

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Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your recent review. Your comments are very helpful. We realise some of our rooms are in need of updating and refurbishment, thank you for pointing this out. We have noted all your other comments, thank you and of course we are very sorry about the housekeeper disturbing you. We constantly check the price of drinks... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked this at the last minute through Booking.com. When I arrived the building looked impressive and thought I'd found a cracker, checking in was efficient and staff were friendly. Entering my room was when it went down hill, although clean it was somewhat tired and shabby, the carpet didn't have any pile in places and the decor was dated. The... More

Was this review helpful? Yes 1
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your recent honest and constructive review. We are very sorry you found your room and facilities were not to the expected standard. Please be assured we are aware our rooms are in need of updating. All your comments have been noted and passed on to the managers concerned, so thank you for these and thank... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here with parking at either end of our recent holiday. The hotel lobby is well presented and the front desk staff very polite. The rooms are a good size and the shower worked well. But the bed was a bit small and both rooms would benefit from a good spruce up. But they were both clean. On the... More

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Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your recent review, your comments are much appreciated. We were very glad to read you found the hotel offered good value and suitable car parking. We are glad you received good service from our staff, thank you. We do hope you will consider returning to us in the future. Yours sincerely, Guest Relations Manager More

Exeter, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We used this hotel for the first time primarily for the parking but were very pleasantly surprised with the very warm welcome by the reception even though it was very busy. The room was clean with everything needed for a comfortable overnight stay. We parked our car close to reception and kept the keys which you can request to do.... More

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Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much for your review and your nice words about your stay. We are glad you found our park and stay package offered good value and that everything went well with your transfers to the airport etc. We hope to welcome you back soon and thank you once again for taking the time to write a review. Best... More

Midlands, UK
Top Contributor
126 reviews 126 reviews
30 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We booked the Copthorne Effingham via Holiday Extras and one of their "Secret" deals which we have previously done to very good effect. However, we were disappointed to note that this deal was no better than if we had booked direct. On arrival the reception staff were very courteous and efficient and first impressions were pretty favourable - but it... More

Was this review helpful? Yes
Gatwick8, Guest Relations Manager at Copthorne Hotel Effingham Gatwick, responded to this review

Thank you very much indeed for your recent review, your comments are much appreciated. We are naturally very sorry so many areas fell below your expectations and we were concerned in particular relating to cleanliness issues. May I assure you these matters have been addressed. We are aware that certain other areas in the hotel are in need of updating,... More

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Additional Information about Copthorne Hotel Effingham Gatwick

Also Known As:
Copthorne Hotel Crawley
Address: West Park Road | Copthorne, Crawley RH10 3EU, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Effingham Gatwick 4*
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