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All 24 Crawley hotels »

Europa Gatwick

3.0 of 5
Balcombe Road | Maidenbower, Crawley RH10 7ZR, England
Hotel amenities
Europa Gatwick
Ranked #24 of 24 hotels in Crawley
2.5 of 5 stars 722 Reviews
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722 reviews from our community

What travelers say about this hotel
  • Car park(35)
  • Shuttle buses(12)
  • Next morning(12)
  • Reception staff(12)
  • Good value(10)
  • Very nice(8)
  • Would not recommend(6)
  • HOT WATER(6)
  • Bar area(4)
  • Worst hotel(3)
Traveler rating
    34
    98
    145
    115
    330
Only show reviews for Family (139) | Couples (287) | Business (56)
Date Rating
1 review
1 of 5 stars Reviewed June 2, 2012 NEW via mobile

Would not recommend to anyone. The room was dirty likewise the hotel. The staff were not exactly friendly and nor very approachable. Also there was no real order of any parking system. Noticed there was a parked vehicle with the rear window smashed which upon reading some of these reviews, not uncommon. Get the impression that nobody would care anyway.... More

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Wakefield, United Kingdom
1 review
1 of 5 stars Reviewed June 2, 2012 NEW

We stayed at the above Hotel on a package with National Holidays going to Chelsea flower show on the 26 May 2012. On entering the hotel did'nt appear dity, but on closure inspection it was filthy, lamps, beams, leather settees extremely poor state, shredding leather, torn and dirty. The Hotel corridors smelt of foist and were carpets were dirty on... More

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1 of 5 stars Reviewed June 1, 2012 NEW

I want to warn everyone that there is a major theft problem at this hotel someone is able to enter the locked rooms and steal any currency that you may have left in there( we were out of the rooms for 45mins whilst we explored the hotel grounds), 2 couples stayed in rooms next to each other and all of... More

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England
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2012 NEW

Booked this for one night as part of a package with APH Parking. First problem arose on arrival. It took about 15 minutes to find a parking space in the overcrowded, confusing car park. Didn't dare go out in the car agian unless I lost the place! The hotel iteself is adequate for one night but it has very tired,... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
June 2, 2012

Thank you for your comments. We were sorry to read that even though our staff were efficient, they were not friendly or welcoming. We will address this issue at our next management meeting and thank you for bringing to our attention. More

Newport, United Kingdom
Top Contributor
50 reviews 50 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 29, 2012 NEW

myself and my boyfriend stayed here last year prior to our holiday deaprating from gatwick. firstly the car park was horrible, absolutely crammed full of cars, there was no roo, to park our car, some cars were parked on the pavements or crammed in any spaces in the bushes. luckily we found a space but when we went out for... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
June 2, 2012

Thank you for your feedback. We apologise for the housekeeping and maintenance issues you raised. Had we known you were dissatisfied at the time, we would have been able to find you an alternative room. More

Nottingham
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

Five of us stayed here prior to our departure from Gatwick Airport on 18th May 2012. We arrived at just after 8pm and struggled to park the car after driving around the grounds for about 20 minutes. There must have been hundreds of cars parked there with some being double parked. We are so glad that we did not do... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
May 30, 2012

We were sorry to ready you were obviously unhappy with the hotel and the services we offered on this occasion. All complaints are discussed at our weekly management meeting in an effort to iron out the problems as they arise. Unfortunately, the car park was very busy due to the high number of guests attending a function at the hotel. More

Diss, England, United Kingdom
1 review
1 of 5 stars Reviewed May 27, 2012

We stayed in this hotel several years ago on a Hotel/Parking basis and it was great, it was clean and the food was excellent,however it is now nothing short of disgusting. The room, we were given initially, was filthy it had a large TV stuck on the floor as well as one on the dresser it was thick with dust,... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
May 29, 2012

We will certainly address the bedroom issues with our housekeeping team and the televisions you refer to have been removed. We are sorry it was necessary for you to complain. More

Lincoln, United Kingdom
1 review
1 of 5 stars Reviewed May 27, 2012

My husband and I booked to stay here for 2 nights to start our holiday, the hotel was DIRTY, very very shabby and needs a good clean and updating. We also booked the carvery this turned out to be hotpot, that had gone cold, when we spoke to reception they said that's just the way it is served. I would... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
May 29, 2012

We were very sorry to read you were disappointed with the hotel and it's services and chose to stay at another establishment for your second night. We understand you do not wish to return but if you do reconsider, we would welcome the chance to restore your confidence in us. More

Cornwall
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 26, 2012
3
people found this review helpful

DON'T GO THERE unless you want to be robbed. My Husband and I and our Brother and Sister-in-Law stayed in two adjoining rooms on the 9th May 2012 before flying out to Canada early the following morning, We were both robbed of all our Canadian Dollars - C$2,250. How is that for a neat crime? The police can do nothing... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
May 30, 2012

We are sorry you felt it necessary to log your unfortunate experience on Tripadvisor. Security of our guests is paramount and we will be taking steps to ensure there is no recurrence of this nature in future. More

Preston
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 26, 2012

This hotel is situated just off the motorway slip road and is very convenient for Gatwick airport. There is a regular shuttle bus that runs from the hotel to the airport. There is nothing or nowhere to go in the vicinity of the hotel, it is quite isolated. We stayed here for 3 nights as part of a National Holidays... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
May 28, 2012

Thank you for your valuable feedback. We were pleased to read you seemed happy with the hotel and it's services. We hope you will visit us again when next on a coach tour. More

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Additional Information about Europa Gatwick

  • Europa Gatwick Crawley
  • Europa Hotel Gatwick
  • Europa Gatwick Hotel
Address: Balcombe Road | Maidenbower, Crawley RH10 7ZR, England
Price Range: PLN: $

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Europa Gatwick
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