This hotel is disgusting and what a waste of money. Thomson advised me to book this hotel as we were due to fly to Mexico early the next morning. Carpet was filthy and covered in stains.... The rooms was absolutely freezing (another guest told me her rooms was the same when I asked her the next morning) We had 20... More

Check in the room , opened draw and find used condom, hair dryer was covered by make-up...went to reception and asked for another room. Second room was better but far away from cleanliness I expect from hotel. Advice- before unpacked your stuff check room , there might be unsatisfied surprise. More

Booked this hotel as part of a parking package for Gatwick, chose it because the hotel offered on-site parking & transfers to the airport. On arrival, told we couldn't park at the hotel, we would have to drive to a 'summer special' park on the airport. Complained that was not what we booked but the receptionist was quite agressive (I... More

booked for one night prior to an early flight from Gatwick with 8 days parking included. Arrived at 5.00pm and had to drive around the car park till 5.30pm to find somewhere to park the car. The car park is just chaos as people park anywhere and anyhow, no organization whatsoever. Had no choice but to eat at the hotel... More

no lift so had to drag heavy cases up stairs.my husband disabled so i had to do it.staff not helpful and or friendly..couldnt find room at first so asked one of the staff but she didnt seem to know.when we did find it was walking through all these coridors for ages til we got to it.over £10 for transfer to... More

Electronic key card failed twice, two trips to the reception with my luggage. Once in my room, another guest walked, as the reception staff had checked us both into the same room. Smelly, mouldy room. I had to launder all of my unworn clothes once home as they reaked! Evening meal and breakfast was rank. I not a fussy eater... More

We booked this as part of a parking and stay package, then read the reviews and wondered if we should cancel. However, we arrived at about 930pm, the directions given were easy to follow and we found the hotel quickly. Parking however was not so easy but we eventually found a spot not too far away from the main entrance.... More

Abysmal service, dirty (executive) room - they couldn't care less because they are close to the airport & provide parking & therefore get plenty of people staying for only one night. More

my friend and I had a great nights sleep at this hotel before flying from Gatwick airport. Shame about the car park being full of mud and puddles due to the amount of rain that we are having. As we don't sleep in the car park the hotel was very clean and the staff were very nice, the fellow traverllers... More