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All 25 Crawley hotels »

Europa Gatwick

3.0 of 5
Balcombe Road | Maidenbower, Crawley RH10 7ZR, England
Hotel amenities
Ranked #25 of 25 hotels in Crawley
2.5 of 5 stars 633 Reviews
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633 reviews from our community

What travelers say about this hotel
  • Car park(21)
  • Reception staff(11)
  • Good value(10)
  • Next morning(10)
  • Very nice(8)
  • Shuttle buses(8)
  • HOT WATER(6)
  • Would not recommend(6)
Traveler rating
    30
    84
    126
    97
    296
Only show reviews for Family (122) | Couples (241) | Business (50)
Date Rating
RamsgateGal
Ramsgate, United Kingdom
Senior Reviewer
7 reviews
6 helpful votes
1 of 5 stars Reviewed February 13, 2012 NEW

Having stayed at several hotels around Gatwick before and after holidays we were dismayed to find that the Britannia Lodge runs its shuttle service on a rigid schedule, unlike the last hotel we stayed at that send a shuttle promptly for us as soon as we arrived at the airport. Thus, having arrived back at Gatwick in sub-zero temperatures at... More

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Hauxton
Cambridge, United Kingdom
Contributor
18 reviews
11 helpful votes
3 of 5 stars Reviewed February 11, 2012 NEW

We booked a Sunday night DBB deal at GBP 46. At that price, it was a good deal. The room was a little dated - but clean enough - and the meals had a canteen quality about them. A bottle of house wine was included. Very easy to get to the long term parking at Gatwick (took 10 minutes). If... More

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jillHerts
herts
Reviewer
5 reviews
8 helpful votes
3 of 5 stars Reviewed February 10, 2012 NEW

We checked in with trepidation after reading reviews and requested not to have a Lodge room. We were given a top floor room which was very comfortable although dated. Being January it was very cold outside but we were very warm,cosy and it was clean. Downstairs the bar was inviting sitting in front of the fire and we had a... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 11, 2012

Thank you very much for your valuable feedback. We were delighted to read you were satisfied with your stay at the Europa on this occasion. We hope to be able to welcome you back when next travelling via Gatwick. More

LordWallington
London
Contributor
16 reviews
16 helpful votes
1 of 5 stars Reviewed February 9, 2012 NEW

Cheap, and not quite worth the price. My wife and I were, for reasons not known to us, given a room apparently designed for use by disabled persons, with two single beds facing each other toe-to-toe. Our woefully inadequate duvets smelled funny, and the walls of the place seem to be made of stiffened tissue paper; you can hear those... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 11, 2012

Thank you for posting your comments on Tripadvisor. We were sorry to read you were unhappy with your accommodation on this occasion. Had we known you were dissatisfied at the time, we would have been able to offer you alternative accommodation. We will understand if you do not wish to return but should you reconsider, we would welcome the opportunity... More

John C
Paris, France
1 review
1 of 5 stars Reviewed February 9, 2012 NEW

My night in this hotel was one of the worst of my life, it was dirty, noisy and the food was awful. I had no way to contact someone to complain, you cannot even find an email address on their website to talk about it ! More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 11, 2012

Thank you for posting your comments on Tripadvisor. We were sorry to read you were unhappy with your stay at the Europa on this occasion. There is a Manager on duty 24 hours a day and they are happy to help guests with any queries they may have at the time. We are sorry if you were not offered assistance... More

perle369
malaga
Top Contributor
55 reviews
6 helpful votes
1 of 5 stars Reviewed February 6, 2012
1
person found this review helpful

We stayed here prior to taking a Gatwick flight. Never again. This is the worst hotel we have ever stayed in. This is a tired, dirty, dingy place with no heart. It has an identity crisis of the worse kind - doesn't know whether it is 'ye olde English' baronial or the Alhanbra in Granada. This would be laughable and... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 8, 2012

Thank you for your detailed feedback following your recent stay at the Europa. We can only apologise if we let you down on all aspects of our services on this occasion. All comments received from our guests are discussed at our weekly management meeting in an effort to iron out the problems as they arise. We would like to add... More

lindylouTonbridge_11
Tonbridge, United Kingdom
Reviewer
3 reviews
4 of 5 stars Reviewed February 4, 2012

stayed here in Jan 2012 after transferring from the Grand Burstin. Good location and no air port noise ! Booked a suite which was huge and the only critisicm was that the spa bath was not working. Hotel staff very friendly and helpful and the choice of food was good. We had the self service buffet / carvery and the... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 7, 2012

Thank you very much for posting your feedback on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion. We look forward to welcoming you back again when next travelling via Gatwick. More

Luke R
Bridgwater, United Kingdom
Reviewer
3 reviews
13 helpful votes
3 of 5 stars Reviewed February 1, 2012

We stayed at the Europa Gatwick Hotel during January before flying out on Holiday. We had a four-hour journey from the Southwest by car, and found this hotel very easy to find. On arrival it was apparent that the car park was packed – not one space left to park. Luckily, we had been driven to the hotel by family,... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 5, 2012

Thank you for your valuable feedback. We were pleased to read you were satisfied with your stay on this occasion and would consider staying next time you travel via Gatwick. Other travellers will find your review very informative and useful. More

Jennifer R
New Forest
Senior Reviewer
7 reviews
14 helpful votes
1 of 5 stars Reviewed February 1, 2012

Worst Gatwick Hotel we have ever used I had booked the Europa for a nights stay and parking prior to going on Holiday and I had also booked a return stay so that I didn't have to make the 2.5 hour drive home. our room was large and on first entering looked tired but as it was only an overnight... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 5, 2012

Thank you for your feedback. We were very sorry to read you encountered problems with your accommodation on your outward and return journeys. Please do send us an e-mail direct so we can investigate the issues in both rooms. It is only with comments such as yours that we are able to improve the levels of service we offer to... More

HappyCamper36953
Oxford, United Kingdom
Reviewer
4 reviews
1 of 5 stars Reviewed February 1, 2012

Appalling hotel. The room smelt of smoke and needed painting. The bathroom fittings were starting to rust. I realise it is only a convenient stop over and parking facility for Gatwick but they could make some kind of effort! To top it all the buses stop running every 15 minutes later at night and if you just miss one it... More

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Maureen Wood, Guest Relations Manager at Europa Gatwick, responded to this review
February 3, 2012

Thank you for your feedback. We were sorry to read you were unhappy with your accommodation and the bus service. Our bus service does not operate every 15 minutes at any time. Peak times are usually every 45 minutes and hourly off peak. More

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Europa Gatwick Also Known As

  • Europa Gatwick Crawley
  • Europa Hotel Gatwick
  • Europa Gatwick Hotel
Address: Balcombe Road | Maidenbower, Crawley RH10 7ZR, England

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Europa Gatwick
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