Having stayed at several hotels around Gatwick before and after holidays we were dismayed to find that the Britannia Lodge runs its shuttle service on a rigid schedule, unlike the last hotel we stayed at that send a shuttle promptly for us as soon as we arrived at the airport. Thus, having arrived back at Gatwick in sub-zero temperatures at...
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We booked a Sunday night DBB deal at GBP 46. At that price, it was a good deal. The room was a little dated - but clean enough - and the meals had a canteen quality about them. A bottle of house wine was included. Very easy to get to the long term parking at Gatwick (took 10 minutes). If...
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We checked in with trepidation after reading reviews and requested not to have a Lodge room.
We were given a top floor room which was very comfortable although dated. Being January it was very cold outside but we were very warm,cosy and it was clean.
Downstairs the bar was inviting sitting in front of the fire and we had a...
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Thank you very much for your valuable feedback. We were delighted to read you were satisfied with your stay at the Europa on this occasion. We hope to be able to welcome you back when next travelling via Gatwick.
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Cheap, and not quite worth the price. My wife and I were, for reasons not known to us, given a room apparently designed for use by disabled persons, with two single beds facing each other toe-to-toe. Our woefully inadequate duvets smelled funny, and the walls of the place seem to be made of stiffened tissue paper; you can hear those...
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Thank you for posting your comments on Tripadvisor. We were sorry to read you were unhappy with your accommodation on this occasion. Had we known you were dissatisfied at the time, we would have been able to offer you alternative accommodation. We will understand if you do not wish to return but should you reconsider, we would welcome the opportunity...
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My night in this hotel was one of the worst of my life, it was dirty, noisy and the food was awful.
I had no way to contact someone to complain, you cannot even find an email address on their website to talk about it !
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Thank you for posting your comments on Tripadvisor. We were sorry to read you were unhappy with your stay at the Europa on this occasion. There is a Manager on duty 24 hours a day and they are happy to help guests with any queries they may have at the time. We are sorry if you were not offered assistance...
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We stayed here prior to taking a Gatwick flight. Never again. This is the worst hotel we have ever stayed in. This is a tired, dirty, dingy place with no heart. It has an identity crisis of the worse kind - doesn't know whether it is 'ye olde English' baronial or the Alhanbra in Granada. This would be laughable and...
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Thank you for your detailed feedback following your recent stay at the Europa. We can only apologise if we let you down on all aspects of our services on this occasion. All comments received from our guests are discussed at our weekly management meeting in an effort to iron out the problems as they arise. We would like to add...
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stayed here in Jan 2012 after transferring from the Grand Burstin. Good location and no air port noise ! Booked a suite which was huge and the only critisicm was that the spa bath was not working. Hotel staff very friendly and helpful and the choice of food was good. We had the self service buffet / carvery and the...
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Thank you very much for posting your feedback on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion. We look forward to welcoming you back again when next travelling via Gatwick.
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We stayed at the Europa Gatwick Hotel during January before flying out on Holiday. We had a four-hour journey from the Southwest by car, and found this hotel very easy to find. On arrival it was apparent that the car park was packed – not one space left to park. Luckily, we had been driven to the hotel by family,...
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Thank you for your valuable feedback. We were pleased to read you were satisfied with your stay on this occasion and would consider staying next time you travel via Gatwick. Other travellers will find your review very informative and useful.
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Worst Gatwick Hotel we have ever used I had booked the Europa for a nights stay and parking prior to going on Holiday and I had also booked a return stay so that I didn't have to make the 2.5 hour drive home. our room was large and on first entering looked tired but as it was only an overnight...
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Thank you for your feedback. We were very sorry to read you encountered problems with your accommodation on your outward and return journeys. Please do send us an e-mail direct so we can investigate the issues in both rooms. It is only with comments such as yours that we are able to improve the levels of service we offer to...
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Appalling hotel. The room smelt of smoke and needed painting. The bathroom fittings were starting to rust. I realise it is only a convenient stop over and parking facility for Gatwick but they could make some kind of effort! To top it all the buses stop running every 15 minutes later at night and if you just miss one it...
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Thank you for your feedback. We were sorry to read you were unhappy with your accommodation and the bus service. Our bus service does not operate every 15 minutes at any time. Peak times are usually every 45 minutes and hourly off peak.
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