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Holiday Inn Express London Gatwick-Crawley

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Haslett Avenue East, The Squareabout Crawley, Crawley RH10 1UA, England
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Holiday Inn Express London Gatwick-Crawley
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530 Reviews from our TripAdvisor Community

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Traveler rating
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    237
    89
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express London Gatwick-Crawley
See the most recent reviews
Rotherham, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 17, 2012

This was my first visit and I was happy with my experience. The rooms were comfy and the reception staff were very helpfull The only criticism I would have is that breakfast is poor if you like hot food, but the evening meals next door at the Harvester are very good

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Thank you for taking the time in writing a review in regards to Holiday Inn Express Gatwick Crawley. I am delighted that you enjoyed your stay with us along with all the facilities that we had to offer. We take great pride in our customer service and I am disappointed to hear that our breakfast items did not meet your... More 

derbyshire
Contributor
14 reviews 14 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 15, 2012

we stayed for 2 nights friday 7th and sat 8th september 2012. nice clean, & modern hotel. plenty of parking. There is a Harvester next to the hotel and shares the car park. our room was clean, spacious. we had a family room with a sofa bed, and also had a cot for the room. the blackout curtains was fab.... More 

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

What a lovely review to read along with my team!!! I am delighted that you enjoyed your stay with us along with all the facilities that we had to offer. We take great pride in our customer service and one of our biggest priorities in regards to our customers is looking after families on their short breaks, as it is... More 

Copenhagen, Denmark
Contributor
14 reviews 14 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 10, 2012

This is a very good, clean and cheap hotel. It is situated near Gatwick airport and very close to buses and trains. The train is 5 minutes walk from the hotel and takes you to central London in 30-40 minutes. The hotel is new and the rooms are great. Also the cleaning is good. The breakfast is also fine. We... More 

Was this review helpful? Yes 1
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Thank you for taking the time to post your comments following a recent stay at the Holiday Inn Express Gatwick Crawley, I would like to assure you that we value all feedback and use it to value our customer’s experiences for the future. Fantastic to see that you had a great time visiting Crawley and that the hotel and its... More 

Herne Bay, United Kingdom
Top Contributor
100 reviews 100 reviews
29 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed September 9, 2012

We stayed at this hotel as we attended a family party, the room was roomy, clean and comfortable. The breakfast was really nice and plenty of it. I would recommend this hotel. this hotel was nice and central as we went to a family party local

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Bath, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2012

Amazing i am staying here and writing this review at the hotel Found this Holiday Inn on booking.com as I wanted to go to Brighton 20 minutes away found Staff really good, rooms clean and imaculate I have been to a few holiday inns around the country yet again living up to its web site reputation and reviews. I have... More 

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himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Thank you for taking the time to post your review for the Holiday Inn Express Gatwick Crawley. I am pleased to read that the hotel and service provided by our team, as well as the location and facilities met your expectations. We take great pride in our refurbished product as well as the team that work with us to keep... More 

Mandeville, LA
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 4, 2012

We stayed outside of London for the Olympic games because everything else was very expensive around London. We had two separate rooms. One for my husband and I and one for our two grown daughters. The staff was very nice and accomodating. The location was great with the train station being a short walk up the street which we wanted.... More 

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

WOW! What a lovely review to read along with my team!!! I am delighted that you enjoyed your stay with us along with all the facilities that we had to offer. We take great pride in our customer service and one of our biggest priorities during the Olympics were looking after our customers as best we can and to minimize... More 

FT.LAUD,FL
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 4, 2012

Stayed night of 8/23 during stopover.Hotel conveniently close to Gatwick airport so worked out well since we arrived at 11 pm.Staff helpful,room quite nice.shower had excellent water pressure.Our toothpaste had been taken away at airport security check in Italy,so I asked female clerk in the morning if they had any and she informed me the hotel was all out.She didnt... More 

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Many thanks for your time in writing a review on our hotel recently. I am glad you enjoyed your room as well as our shower facilities, it’s great to know that our guests enjoy our newly refurbished bedrooms. I’m very sorry to hear that you had to learn from another guest that there was a shop around the corner; we... More 

Christchurch, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 29, 2012

Excellent, clean, convenient for airport, good buffet breakfast. It is on the same sight as a Harvester Restaurant so convenient to pop across for a meal. We got a discount so we paid £59.90 for the overnight stay with breakfast which was cheaper than some of the small B & B's in Horley where we usually stay and leave our... More 

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Thank you very much for your time in regards to writing a review on our hotel. We constantly aim to meet all of our guest’s expectations in regards to their travels, might it be for a week or just a one night stay. We hope you choose us again in the near future should you fly from Gatwick as we... More 

Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2012

We regularly arrange a night before fly stay at Gatwick but this is our first time at Holiday Inn. It certainly won't be our last! (Our usual Marriott Courtyard hotel played the Olympic "rip off" games and virtually trebled the cost.) Everything at Holiday Inn was very well done, from checking in, the room was clean and tidy, the parking... More 

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

WOW! What a lovely review to read along with my team!!! I am delighted that you enjoyed your stay with us along with all the facilities that we had to offer. We take great pride in our customer service and one of our biggest priorities during the Olympics were looking after our customers as best we can and to minimize... More 

Cheltenham, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 27, 2012

This hotel far exceeded our expectations. We chose the accommodation because of location. Check in was easy, room was pleasant and surprisingly quiet. Great breakfasts, albeit very busy, mainly because of such hard working staff.

Was this review helpful? Yes
himanagment, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Many thanks for taking the time to write a review on our hotel. I am delighted to hear that you were very impressed with the room, location and hotel facilities. We always aim to provide the best level of customer service and I am glad you found the staff very friendly, helpful but most of all hard working, here at... More 

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