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Holiday Inn Express London Gatwick-Crawley

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Haslett Avenue East, The Squareabout Crawley, Crawley RH10 1UA, England
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1 room 1 guest
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Holiday Inn Express London Gatwick-Crawley
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568 Reviews from our TripAdvisor Community

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Traveler rating
    168
    252
    94
    35
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
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  • Spanish first
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English first
  • All months
    (568)
  • Mar-May only
    (134)
  • Jun-Aug only
    (181)
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    (154)
  • Dec-Feb only
    (99)
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Hamilton, Canada
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Fast check-in, staff at front desk very helpful. The rooms are clean and quite, but the mattresses need to be changed I could feel the mattress springs while sleeping, so Ididn't have a good night sleep. The breakfast need to be improved, don't have many healthy choices.

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Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here for one night. The room was clean and a good size. Staff were ok, not brilliant customer service. No hello as you walked passed them in a corridor. We left with out having breakfast due to the breakfast area being dirty. The size of the breakfast area compared to number of guests was a joke. There were... More 

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Salzburg, Austria
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Unfriendly reception staff, you can hardly get any touristic information,no wardrobe in a double room for family- we have to put our clothes on the table, room was too small and just average, breakfast was alright..

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night before we went on holiday. The Receptionest was very friendly and helpfull when we checked in and gave me all the details on where to go in the morning to park our car. Would stay here again. We were offered free breakfast in the morning

Was this review helpful? Yes 1
Portsmouth, United Kingdom
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean, friendly and close to Gatwick. The car park has plenty of spaces and the on site Harvester is handy for a pint or food. Bar open in hotel till midnight. Slight road noise which was surprising for mid week, 2 minute drive or 15 minute walk to Crawley FC.

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Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overnight stay. Convenient for Gatwick. Not the buzziest of places. Dare I say a little on the quiet side. Yes it's probably performing a function, that is access to the airport but it is not really catering for anyone choosing the is hotel as a destination stay. Still thr room was adequately set up and the mattress afforded a reasonable... More 

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Chatham, United Kingdom
Level Contributor
155 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Holiday Inn Express for a one night stay as a convenient stopover venue near to a function we were attending. We drove to the hotel and found it easy to find from the M23 and were pleased to find that the hotel had ample (free) parking spaces, Three Bridges railway station was close by if you’re... More 

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Bournemouth, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have stayed at other Holiday Inn Expresses before and been impressed by the helpfulness of the staff and cleanliness of the hotels which unfortunately is not repeated here. There was a problem with the reservation and I ended up with two rooms with a double bed and sofa bed in each not a double room and a room with... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear John_E_B_Goode, Thank you for writing a review about your recent stay with us. We would like to express our sincere apologies for all the issues you had particularly with the condition of the room and the services rendered by staff during your stay. We take comments such as these very seriously and would like to follow up with you.... More 

England, United Kingdom
Level Contributor
147 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay here several times a year, flying in late from abroad.What we noticed this time is that the breakfast buffet area needed more assistance as none of the tables were being cleared and we had to wait ages even for more scrambled eggs to appear. Maybe it was an off day but normally the service is much better. The... More 

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Port of Spain, Trinidad
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed at this property and just coming back from Brussels, it was such a pleasant experience. I can't think of any particular standout event but reception was friendly, courteous and professional - making the check-in experience what it should always be - easy. The room was immaculate - had the must-have coffee/tea station, great shower, comfortable... More 

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Hotel Review Summarization

What travelers say

  • Gatwick airport(5)
  • Car park(5)
  • Reception staff(3)
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146 photos of this hotel

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Room/suite (33)
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Hotel & grounds (20)
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Dining (26)
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Bathroom (6)
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