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Holiday Inn Express London Gatwick-Crawley

3.0 of 5 Haslett Avenue East, The Squareabout Crawley, Crawley RH10 1UA, England
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Holiday Inn Express London Gatwick-Crawley
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Holiday Inn Express London Gatwick-Crawley
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498 reviews from our community

Traveler rating
    145
    222
    85
    30
    16
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116
179
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103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (498)
  • Mar-May only
    (102)
  • Jun-Aug only
    (143)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (99)
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Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW via mobile

Stayed at this hotel on business. Efficient and friendly staff. Check in completed with a warm welcome and always with a smile. Rooms are clean. Complimentary breakfast comprising of cereals, croissants, toast and also hot sausages, scrambled eggs and beans. More than enough to get your day started. Staff looking after the breakfast area are just as friendly and helpful... More 

Was this review helpful? Yes
Toulouse, France
Contributor
19 reviews 19 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Really disappointed with this hotel after reading the generally positive reviews. Room (sold as family room for 4) was so tiny you couldn't actually move around the 2 double beds squashed in. In fact, the second bed wasn't a double at all, but a 1 and a half sized bed, which was utterly useless for a 12 and 9 year... More 

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Bridgetown
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I went to england for the first time last year with my son and stayed here. We had a great time. The staff were so efficient and great. I definitely would stay here again. I would recommend this place to anyone. I love how the front desk staff made calls to your room to see how you were doing.

Was this review helpful? Yes
HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Sandra B, Thank you very much for taking the time to a post a review of your stay with us at the Holiday Inn Express London Gatwick Crawley. I am absolutely delighted that you enjoyed your stay with and that you found the staff to be both friendly and efficient. Our team work exceptionally hard to deliver the best... More 

Fakenham, England, United Kingdom
Top Contributor
64 reviews 64 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel to stay in. Very reasonably priced and free car park to boot! The rooms are ultra modern with a superb bathroom and very large double shower. The complimentary breakfast is a real hit too. Would stay again.

Was this review helpful? Yes
HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Chris A, Thank you for taking the time to review your stay with us at the Holiday Inn Express London Gatwick Crawley. A positive guest experience is something our staff takes great pride in and it is always a pleasure to share feedback such as yours with the rest of the team. I am delighted to read that you... More 

Exeter
Top Contributor
50 reviews 50 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

If you're a regular HIE customer you'll know what to expect from this hotel as its up to the usual standards. I've stayed here a couple of weeks so far for work and intend going back. Rooms are well appointed and comfortable. Over the years the breakfasts have improved but are only ok. There's no room service but there's a... More 

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HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear ExeterChris, Thank you for taking the time to post a review of your stay with us at the Holiday Inn Express London Gatwick Crawley. I was delighted to read that you regularly enjoy your stay with us. We believe that our competitive rates, convenient location, and complimentary car parking set us apart from the local competition and it is... More 

Berlin, Germany
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed at the Holiday Inn for one night and had a pleasant stay. Not the best Holiday Inn Express by a long mile, but certainly not the worst. Reaching the Hotel from Gatwick Airport is really easy; you can either jump on the train to Three Bridges and from there its about 10 minutes walk, or the number 20... More 

Was this review helpful? Yes
HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Garrulous Gunther, Thank you for posting a review of your stay with us at the Holiday Inn Express London Gatwick Crawley. I am pleased to read that you enjoyed most aspects of your stay with us. Thank you for your kind comments regarding the hotel staff. I am particularly pleased that the customer service provided from one of our... More 

Paris, France
Contributor
17 reviews 17 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel around 9 times over the last few years, this time was an utter disaster, I arrived around 9pm warm reception, go to room shower in the hot power shower, read for 15 mins then go to bed, 11pm room next door the tv is on so loud that in my room the cups are vibrating,... More 

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HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Scruffyneal, Thank you for taking the time to post a review of your stay with us. I am sorry that we failed to meet our usual high standards or your expectations on this occasion. Thank you for highlighting your hot power shower. I am disappointed that past this point the thoughtlessness and inconsideration of some other guests resulted in... More 

leeds
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

At about £90, you expect they'd clean the towels! In fact they seem to have neglected much of the hotel. Clearly the fact that Crawley itself is a bit of a toilet has meant they could really go to town on a this place. From the pack of contractors smirkin tabs out front, to the bizarre shower/toilet/slippery death trap, nothing... More 

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HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear mrdthompson, Thank you for taking the time to complete a review of our hotel. I was very pleased that you selected us for your accommodation requirements; however I was very saddened of the issues that you have noted in your review. Customer service is of the utmost importance to myself and the team and your feedback regarding your experience... More 

Sandbach, United Kingdom
Top Contributor
129 reviews 129 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Perfect for an overnight stopover for the airport. Friendly team on the front desk - quick efficient check-in. The room was clean, comfortable and equipped with what we needed and quiet enough for a decent nights sleep. Car park can get very busy though, and as you are in the middle of a roundabout there are not many alternative options!... More 

Was this review helpful? Yes
HIExpressGatwick, Guest Relations Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear Petenac, Thank you for taking the time to write a Tripadvisor review about your recent stay here at the Holiday Inn Express Gatwick-Crawley. I am delighted that you found our hotel very suitable to your needs and that you found your room to be clean, comfortable and quiet. Our team are always delighted to receive great feedback and I... More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2015

This hotel serves its purpose as a pre-flight stop over perfectly well. BUT, when we were there we had 2 fire alarms in the middle of the night - not the hotel's fault granted, and I'm all in favour of saving our lives, but the two alarms were within about 20 minutes of each other, and it is hard to... More 

Was this review helpful? Yes
HIExpressGatwick, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review

Dear MaddersAHatter, Thank you very much for taking the time to write a Tripadvisor review about your recent stay at the Holiday Inn Express Gatwick-Crawley. While I am pleased that you chose our hotel for your accommodation requirements, I am very disappointed to read that you experienced some issues during your stay with us. We do completely understand the frustration... More 

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Additional Information about Holiday Inn Express London Gatwick-Crawley

Address: Haslett Avenue East, The Squareabout Crawley, Crawley RH10 1UA, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London Gatwick-Crawley 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Express Gatwick-Crawley Hotel Crawley
Holiday Inn Express Crawley
Holiday Inn Crawley
Crawley Holiday Inn
Hotel Style:
#11 Business Hotel in Crawley
#14 Romantic Hotel in Crawley

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