As a frequent Holiday express customer I was surprised to find that there is no porter service. Considering it is serving customers from the Gatwick airport you'd assume there would be a porter available to help manage the luggage. Luckily for me the gentlenam on reception , Mr Ashras ( hopefully the right spelling!) , was kind to offer a... more

Being a bit awkward, I chanced checking in at 10.30 am, had to get down to Brighton to a football match and wanted to lose the bag. Martyna on reception couldn't have been more helpful. No problems with noise, staff were excellent without being intrusive, comfy bed, Sky Sports, Sky News, plent of coffee and tea in room. Shower invigorating... more

This is not your USA Holiday Inn. Obviously ment for a single night stay to or from airport. Unfortunately we had pre-booked for 4 nights to visit family in the area. The room had no closet, just 6 coat hangers. No chest of drawers, not even bedside drawers, so count on living out of your suitcase. Soap dispenser in the... more

We booked this hotel for one night after a long flight and were very comfortable. OK so it is basic - but it is clean and the bathrooms spotless - we paid a special offer price and cannot grumble. The front desk girls were particularly helpful because my mobile phone had "died" on me and they tried everything they could... more

Stayed 3 nights. Rooms are good, clean and functional. Traveling on business, it was essential to use Internet for email and work related web access. This hotel has a third party Internet provider, called TheCloud.net Logged-in, entered credit card number, started to use it, and 5 minutes later, internet connection froze. Tried several more times to login, no success. Tried... more

This hotel is definitely not up to American HI Express standards. Small rooms with NO A/C make for an uncomfortable stay in July. The management was excellent, though, and had our couch beds ready for sleeping. Breakfast was fine - no cinnamon rolls. Taxi ride was 16.50 GBP from the airport and 11 GBP return. Would stay again for close... more

It was clean, and basic, I was definitely unimpressed with the front desk, the individual didn't bother to offer a hand with the bags or any thing even though I had more than a few. I found a baggage cart to put everything on all by myself, he didn't even bother to point it out . So much for common... more

We spent one night here before flying out of Gatwick airport on an early flight. Our travel agent said this was listed as an airport hotel but it is actually 10-15 minutes' drive away. Be aware that there is also a "Holiday Inn" (not "Express") which is much closer and serviced by the Airport shuttle bus (which this hotel is... more

Stayed 1 night (Tues) prior to flight next day. This is the second time we have used this hotel and cannot find any reason to fault it. Rooms typical of HIE and not huge but extremely clean and adequate. We always book double room with Sofa bed for the extra space. Hotel is on a squareabout and there are 2... more