I like Holiday Inn Express hotels. You know what you are going to get, a good clean room with a comfortable bed, decent pillows and a slightly quirky bathroom door! In most of the ones I stay at, the staff are generally helpful and friendly as well. Can't say that here unfortunately. I mostly saw two members of staff who... More

We were very impressed with the staff at this HIE...this HIE was light-years ahead of the same hotel we later stayed with in Belfast. Staff was very accommodating. Whether it was travel directions, food recommendations, assistance with contacting the embassy, etc.; they could not have been better. Again, we were here for a week, and stayed on the third floor.... More

Good.. Comfy bed, quiet, clean, good parking, great free breakfast, convenient for airport great restaurant next door with friendly service and good food. Bad...no free wi if.

We stayed here from May 6 - 9, 2012. I've stayed in many Holiday Inn Expresses and always find them to be pleasant. This one was no exception. We weren't originally sure how long we would be staying in the London area and wanted to just be close to the airport because we arrived very late and we didn't want... More

I must have stayed at this hotel in excess of 30 times over the years and have never posed any problem; shortly after my last stay I noticed £100 being charged to my credit card without any reference to myself: on querying this with the hotel it appeared that this was in respect of a 'smoking fine'.As I have never... More

My husband and I stayed at the Holiday Inn Express Crawley as an extra night on our way to Windsor. The booking was a last minute decision and we paid just £39 for a double room. We were greeted by a cheerful young man who informed us that, as requested, our room was on the top floor. The room itself... More

Stayed here 2nd April to catch early flight from South Terminal. Pleasant Hotel efficient check in and courteous staff, Good price for room and breakfast. Asked Hotel about taxi as read other comments, taxi from North Terminal £8;50p no probs! Harvester Pub across car park again pleasant sensible prices and polite staff! Asked for early call and taxi no problem.... More

We paid £81 for a two night stay for a lovely room and breakfast which is really good value. We were visiting family in Hassocks and this hotel is in a great location for visiting the whole area due to good transport links. Because we had stayed at a Holiday Inn Express in Colchester we knew what to expect and... More

This is the first time we have used the Gatwick HIE and it has been exceptional. We had the new wing and the room was requested to be in a quiet area and they had noted this! As other trippers have said the shower is great!. Room was clean and more than adequet for a one night stay! The night... More