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Holiday Inn Express Gatwick-Crawley

3.0 of 5
Haslett Avenue East, The Squareabout Crawley, Crawley RH101UG, England
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Ranked #11 of 25 hotels in Crawley
4.0 of 5 stars 192 Reviews
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192 reviews from our community

What travelers say about this hotel
  • Harvester restaurant(6)
  • Very friendly(6)
  • Gatwick airport(5)
  • Flat screen TV(3)
  • Clean room(3)
Traveler rating
    56
    97
    23
    14
    2
Only show reviews for Family (28) | Couples (52) | Business (30)
Date Rating
Amber56
North west
Contributor
11 reviews
1 helpful vote
3 of 5 stars Reviewed February 7, 2012 NEW

This hotel is typical of an Express except for the following. It was freezing cold when I stayed recently and I mean in the room, and the reception and bar area. No clean cups at breakfast paper cup where there had to ask for clean cups. Not very well set up in the breakfast area you have to serve breakfast... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
February 9, 2012

Thank you for taking your time to post your comments about our hotel, we sincerely apologise that your stay was disappointing. During the winter months it can be difficult to heat up the rooms immediately, however, we do have heating in each room, with full instructions and the staff are always at hand, 24 hours per day to asist guests... More

N S
ATHENS, GREECE
Contributor
16 reviews
11 helpful votes
4 of 5 stars Reviewed February 3, 2012

Difficult to find, no signs and I wonder why no directional signs are found anywhere. Room was clean , tidy and pleasant. Poor breakfast and expensive internet service . Hotel good and convenient for the airport. Service was good. Yes, I would stay here again but only for an overnight stay due to location with nothing around.. No restaurant in... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
February 9, 2012

Thank you for taking the time to post your comments about our hotel, we understand that those customers who have not been to Crawley before may not be able to find us first time, however, all the staff know the local area very well and we are always just one phone call away should you need any directions. We also... More

BarbadosER
Grimsby
Senior Reviewer
6 reviews
12 helpful votes
5 of 5 stars Reviewed January 29, 2012
1
person found this review helpful

Stayed here for one night prior to our flight from Gatwick. Free parking and plenty of spaces. Very smart reception area with well-dressed, polite and helpful staff. The rooms standards very excellent. Very clean, adequate size, comfy bed, good heating, small bathroom with shower (no bath) which was a little disappointing, however, i'm sure if i had realized beforehand, i... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
February 9, 2012

Thank you for taking the time to post a review about our hotel, we quite agree that our standards our much higher than many of our competitors with reasonable prices always including breakfast and VAT and we are extremely pleased that you feel the same! Please take advantage of enrolling to become a Priority Club member next time you stay,... More

Wings_Of_Chicken
Northamptonshire
Contributor
11 reviews
6 helpful votes
4 of 5 stars Reviewed January 23, 2012
2
people found this review helpful

For an overnight stay, this is really ideal. Fine free-parking on site...Although built on a 'squarial' so traffic circulates around the hotel all night, and there's a busy pub-restaurant on site, it really is very quiet. Maybe I was lucky, but the room size was exactly as expected for H.I.Exp. Early alarm call came exactly on time. Breakfast was the... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 27, 2012

Thank you for taking the time to post a review about our hotel, We quite agree, although we are located next to a pub, it is extremely quiet as this is more of a restaurant and we never have any complaint, therefore we are extremely pleased that this is what you experienced. We hope that you will come back in... More

Martin M
Rhondda, United Kingdom
Senior Reviewer
6 reviews
8 helpful votes
5 of 5 stars Reviewed January 23, 2012
2
people found this review helpful

Stayed at hotel was impressed at the rooms and how warm they were staff helpful , a harvester restaurant next door , will use again . More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 27, 2012

Thank you for taking the time to post a review about our hotel, we are extremely please that you were impressed by the service and the standard as this is what we try to achieve every day, We hope that we will welcome you back again in the near future, Kind Regards Nicole Jones Duty Manager More

MrHard2Please
Caylus
Senior Reviewer
8 reviews
3 helpful votes
5 of 5 stars Reviewed January 20, 2012
3
people found this review helpful

Despite its unpromising location in the centre of a glorified roundabout, I couldn't fault the quality of accommodation for a price lower than a poor B and B. Well-equipped spacious rooms (for one - would be a bit cramped for two) with nice touches (hard and soft pillows, unlimited good quality soap, for example) and good lighting. Only downside was... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 27, 2012

Thank you so much for taking the time to write a review about our hotel. We are extremely pleased that you liked the room and the additional extras that we provide. Please note that Crawley town centre is just a five minute walk away next time you stay, just in case you wanted to try a different restaurant other than... More

kiwi_737
Christchurch
Contributor
17 reviews
16 helpful votes
4 of 5 stars Reviewed January 15, 2012
2
people found this review helpful

Great little hotel, excellent service, wi-fi at reasonable prices, car parking, good breakfast, beds a bit on the soft side. Great if you have a car, BUT otherwise not so easy to get to. If you take the Holiday Inn Shuttle from the Arrivals area (£3) you will find yourself at the Holiday Inn Gatwick (Horley) and faced with a... More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 19, 2012

Thank you for taking the time to write a review about our hotel, we are extremely pleased that you enjoyed your stay. We are sorry that you were disappointed with the location of the hotel, however, there is a full description of where we are located on the website. Please be aware that our room rates are inclusive of VAT,... More

BernardoNetherlands
Netherlands
Senior Reviewer
8 reviews
2 helpful votes
1 of 5 stars Reviewed January 15, 2012
1
person found this review helpful

A business appointment in Crawley and limited hotels available in the direct neighbourhood made me choose for this hotel. Disappointing. Small room. No serious dinner facility and a very poor breakfast which was also attended by a group of workingmen and other people that did not stay in the hotel (free coffee!). More

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Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 19, 2012

Firstly, thank you for taking the time to leave comments regarding the hotel and we are very sorry that your stay was disappointing. Please note that our rooms do adhere to the brand standards of IHG meaning that they are the same or of similar size to all Holiday Inn Express hotels, if you are to stay with again, you... More

Kate R
Solaro, Italy
1 review
2 helpful votes
5 of 5 stars Reviewed January 11, 2012
2
people found this review helpful

Very clean and good facilities. Excellent breakfast (not just "continental", but Full English available too). Customer service is first class: everyone from the front desk to the chambermaids could not have been so helpful. Local knowledge was not brilliant, but this is intended as a short stay hotel. The rooms are really rather small (12 metres square), with virtually zero... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 19, 2012

Thank you for your kind review regarding our staff and the hotel, we pride ourselves in giving strong customer service and I am glad that this was reflected during your stay. Thank you for your comments regarding the storgae facilities in the room , as we are an express hotel, this is the design across the brand, however we do... More

MichelleALuton
Luton
Senior Contributor
34 reviews
18 helpful votes
3 of 5 stars Reviewed January 4, 2012
1
person found this review helpful

This hotel is exactly what it is supposed to be - somewhere convenient for the airport to put your head down. The downside is the cost of food and drink here - I suggest eating before arrival and taking your own drink as the prices are extortionate and the food is just about adequate. Would use the hotel again but... More

Was this review helpful? Yes
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
January 19, 2012

Thank you for taking the time to review our hotel and we are pleased that you were satisfied with your stay. We are sorry that you did not find the food or drink value for money, however, we are more than happy for guests to bring their own drink to take to their rooms. The Harvester restaurant, next door, is... More

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Holiday Inn Express Gatwick-Crawley Also Known As

  • Holiday Inn Express Crawley
  • Holiday Inn Crawley
  • Crawley Holiday Inn
Address: Haslett Avenue East, The Squareabout Crawley, Crawley RH101UG, England

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Holiday Inn Express Gatwick-Crawley
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