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Holiday Inn Express Gatwick-Crawley

3.0 of 5 Haslett Avenue East, The Squareabout Crawley, Crawley RH10 1UA, England
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Holiday Inn Express Gatwick-Crawley
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Holiday Inn Express Gatwick-Crawley
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490 reviews from our community

Traveler rating
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102
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (102)
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Sandbach, United Kingdom
Top Contributor
115 reviews 115 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect for an overnight stopover for the airport. Friendly team on the front desk - quick efficient check-in. The room was clean, comfortable and equipped with what we needed and quiet enough for a decent nights sleep. Car park can get very busy though, and as you are in the middle of a roundabout there are not many alternative options!... More 

Was this review helpful? Yes
HIExpressGatwick, Guest Relations Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear Petenac, Thank you for taking the time to write a Tripadvisor review about your recent stay here at the Holiday Inn Express Gatwick-Crawley. I am delighted that you found our hotel very suitable to your needs and that you found your room to be clean, comfortable and quiet. Our team are always delighted to receive great feedback and I... More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel serves its purpose as a pre-flight stop over perfectly well. BUT, when we were there we had 2 fire alarms in the middle of the night - not the hotel's fault granted, and I'm all in favour of saving our lives, but the two alarms were within about 20 minutes of each other, and it is hard to... More 

Was this review helpful? Yes
HIExpressGatwick, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear MaddersAHatter, Thank you very much for taking the time to write a Tripadvisor review about your recent stay at the Holiday Inn Express Gatwick-Crawley. While I am pleased that you chose our hotel for your accommodation requirements, I am very disappointed to read that you experienced some issues during your stay with us. We do completely understand the frustration... More 

Halifax, Canada
Top Contributor
73 reviews 73 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We used this Hotel as a base for our daughters wedding in 2013. We had a car rental as well at the time. When we arrived we had a long overnight flight and really needed to have a shower. The room was not ready when we arrived but the Manager allowed us to use the Staff showers and held our... More 

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Management T, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear dgg123, Thank you very much for taking the time to a post a review of your stay with us. I am delighted to read that the hotel exceeded your expectations and that our service and facilities made what must have been a special but stressful time for you easier. Our hotel team wishes your daughter and her partner a... More 

Dorset
Contributor
18 reviews 18 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for one night before a flight out from Gatwick, and it was just what we wanted. The room was clean and comfortable (if a little small), check in was swift and efficient and a nice breakfast was available in the morning (although for an evening meal, a stroll across the carpark to a Harvester Inn is necessary).... More 

Was this review helpful? Yes 1
Management T, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear bigrog106th, Thank you very much for taking the time to a post a review of your stay with us at the Holiday Inn Express Gatwick Crawley. A positive guest experience is something our staff takes great pride in and it is always a pleasure to share feedback such as yours with the rest of the team. I am delighted... More 

Burgas, Bulgaria
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good, clean hotel. 5-7 minutes walk from Three Bridges train station. About 20 minutes by direct bus to Gatwick airport. The bus stop is at the front of the hotel. Hotel has rooms for 4 people (with 2 double beds). So if you are a family of 3-4 people this hotel will suite you perfectly with no double costs. Rooms,... More 

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Management T, Guest Relations Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear Olga S, Thank you for taking the time to write a Tripadvisor review about your recent stay here at the Holiday Inn Express Gatwick-Crawley. I am delighted that you enjoyed your stay with us and that you found our hotel to be conveniently located and as your review quite rightly mentions, we are just a short walk from Three... More 

Hull, UK
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night on the way back from a New Year break. Prior to arrival we had to change the booking, which was handled via email in a very friendly way. We only had the postcode to find the hotel, which didn't get us all the way to the door - if you are approaching from the... More 

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Management T, Guest Relations Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear Mantandsu, Many thanks for taking the time to write a Tripadvisor review about your recent stay here at the Holiday Inn Express Gatwick-Crawley. I am delighted to read that you had a pleasant stay with us and that you found the staff to be friendly and the rooms to be very clean. Thank you for some useful feedback and... More 

Senior Contributor
30 reviews 30 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

fire alarms going off, hot water not working and staff not knowing what to do about it all go towards rating this the worst place to stay that I have experienced. Being a loyalty club customer did not change anything and left me feeling sorry that I even joined up to it. If the hot water does not work in... More 

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Management T, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear Dolman333, Thank you for taking the time to review your stay with us. I am sorry that you were disturbed by the Fire Alarm. Whilst the Fire alarm system is in place to protect our guest and staff I can understand the frustration that can be caused when it is activated due to technical difficulties and then additionally sounds... More 

Barry South Wales UK
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here recently for two nights. The rooms were a nice size with a really nice bathroom. The shower was great. The bed in our room was not very comfortable and the duvet was exactly the same size as the top of the bed which meant that by the time we were in the bed the duvet was way too... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear helmac, Thank you for sparing some of your precious time to write us a feedback regarding your recent stay. I am glad to see that you were able to take delight in our hotel rooms and even noticed our property's overall cleanliness. On the other hand, It is regretful to see that you were not able to fully enjoy... More 

Taunton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 weeks ago

We where there for my husbands work and we liked the hotel and the staff where very friendly. Good accommodation - clean room, friendly staff and drinks in sold in the bar in the evening. Plenty of tea and coffee when ask in the reception.

Was this review helpful? Yes
Management T, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear Monika L, Thank you for taking the time to post a review of your stay with us. I was delighted to read that you enjoyed your stay with us. We believe that our competitive rates, convenient location, and refurbished facilities set us apart from the local competition and it is clear from your review that you agree. Once again,... More 

Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent a pleasant 3 nights over Christmas at this hotel on a bed and breakfast basis. The staff were very friendly and helpful and the rooms were clean and comfortable. Free wifi and parking. The breakfast, although not extensive, is more than adequate. Our only problem was that the people staying across the corridor from us allowed their children... More 

Was this review helpful? Yes
HIExpressGatwick, Guest Relations Manager at Holiday Inn Express Gatwick-Crawley, responded to this review

Dear Reviewer, Thank you for taking the time to write a Tripadvisor review about your stay here at the Holiday Inn Express Gatwick-Crawley. I am happy to read that you had a pleasant time here over Christmas and I am delighted to see that our team were friendly and helpful. As your review rightly mentions, all our rates include breakfast,... More 

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Additional Information about Holiday Inn Express Gatwick-Crawley

Address: Haslett Avenue East, The Squareabout Crawley, Crawley RH10 1UA, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Gatwick-Crawley 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Express Gatwick-Crawley Hotel Crawley
Holiday Inn Express Crawley
Holiday Inn Crawley
Crawley Holiday Inn
Hotel Style:
#12 Business Hotel in Crawley
#14 Romantic Hotel in Crawley

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