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Courtyard by Marriott London Gatwick Airport Hotel

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Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England
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Courtyard by Marriott London Gatwick Airport Hotel
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Courtyard by Marriott London Gatwick Airport Hotel
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1,630 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chilliwack, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

hotel very convenient for the airport, there is a shuttle but it costs £3 per person, not free as many are. Room was clean and comfortable, bathroom lovely but the stale smell on the corridor was off putting smelled very much like cigarette smoke. Staff were not friendly and restaurant staff scruffily dressed, jeans and unpolished shoes. Ok for overnight... More 

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New Smyrna, FL
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

Remarkably quiet airport hotel that is a lot nicer on the inside than it appears from the outside or from the webpage. Reasonably convenient to Gatwick. The shuttle bus drops you at the hotel but the walk to/from the bus stop at the airport is a pain. Very nice breakfast room with a good selection of items. Marriott Platinum status... More 

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Salisbury, England, United Kingdom
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Didn't have to wait too long for the shuttle bus to take us to the Hotel and it drops you off and picks you up right outside the door. It costs £3 each way. We booked a dinner for the evening and breakfast the next morning. Don't be fooled on this one, we had a £20 voucher for dinner but... More 

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United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was recently forced to stay in this hotel due to a flight cancellation that left me stranded at 02:00 and the hotel was allocated to me by the airline. The location of the hotel is convenient with a 10 minutes walk although it felt a lot longer at this time of the night. To be fair in the morning... More 

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, I am sorry to read that you were forced to stay with us due to a flight cancellation. Thank you for your feedback and that you generally liked the hotel. Mobile phone signals can be poor pending on phone supplier, but also the hotel is very well insulated to keep the airplane noise out, the side effect is... More 

Frome, England, United Kingdom
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We decided to book this hotel as it was on the airport site and we could walk to the terminal in ten minutes. The hotel was very clean and the rooms and beds were comfortable and a good size. Food and drink available and we could park the car for two weeks at a very reasonable price. On return we... More 

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Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Both my husband and I are long time Marriott customers, both for business and pleasure using all the different brands. This location has several pluses... Location, sound proofing, large bath towels, and ease of walking to South terminal. The negatives....poor cell and wifi reception, tired and worn decor, no amenities, manager of restaurant dressed in jeans, no gratitude for Marriott... More 

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you for taking the time to provide your feedback about our hotel. I am certainly disappointed that your stay was not all that it could have been. Thank you for the positive parts of your feedback and please accept our apologize where we did not meet your expectations. No gratitude for being a Marriott reward member. If... More 

3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

When we arrived at 02 AM at the hotel the 10 min walk was like 20 min walk from the baggage reclaim. The service when we checked in was very slow, and we had 6 children that was tired. When I checked out the morning after the receptionist was not helpful and gave me a bad service. No wifi is... More 

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Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you for your feedback. The approx. 10 minute walk to our hotel is measured from the exit of the South Terminal. I think 20 minutes from the luggage hall with 6 children is an extremely good walking pace. I don't think I could have done it in this time! We aim to have guests checked into the... More 

Travelers are raving about these Crawley hotels

London England
Level Contributor
155 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked a park and fly package and from start to finish everything was seamless and we could not have had a better experience. The check in procedure was very straightforward and the Reception staff were very welcoming. The room was very large and comfortable with a king size bed. The car procedure worked very well. We were able to... More 

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Huddersfield
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night before an early flight. Location is great, and price was pretty good too (paid around 110 for one night a week parking). We made use of the shuttle bus which runs every 20 mins and is £3 each. Rooms was fine, not "Marriot" standard, but for the price was fine. There was just a couple of... More 

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Varun S, Rooms Division Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear ads85, Thank you for leaving your feedback on Trip Advisor as well as contacting us directly. We apologise again that your dining experience was not fully satisfactory and appreciate your comments. As highlighted in our previous communications we are very disappointed that you did not wish to speak with the Restaurant/Duty Manager directly at the time when you experienced... More 

Nanaimo
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an overnight stay here recently as we had an early morning flight the following morning. We arrived around noon and were able to check in. We wanted to explore the area nearby in the afternoon, but when we asked for information at the front desk we were told that the only thing of interest was the airport where... More 

Was this review helpful? Yes 1
Varun S, Rooms Division Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear NanaimoTragopogon, Thank you for your feedback. Although it is never pleasant to hear of problems encountered by our customers, feedback from valued guests such as yourself enables us to ensure the quality of our service delivery. Please accept our sincere apologies for this unfortunate situation; we appreciate you taking the time to share your thoughts with us. Thank you... More 

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