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Courtyard by Marriott London Gatwick Airport Hotel

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Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England
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1 room 1 guest
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Courtyard by Marriott London Gatwick Airport Hotel
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Courtyard by Marriott London Gatwick Airport Hotel
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Courtyard by Marriott London Gatwick Airport Hotel
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1,705 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Lost our booking, overcharged us from our online reservation, and didn't give us breakfast even though our booking confirmation specifically included it! To top it all off, everything was carried out by incredibly inhospitable staff. The friendliest interaction of the whole stay was the cleaning lady who ignored us in the corridor! Do not recommend.

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guests, I am sorry you did not write to me so I could investigate what happened with your booking. If you make a booking with Marriott directly and have a reservations number your booking can never get lost. If you make your booking with a 3rd party, we as a hotel and company have no control over it and... More 

Swansea, United Kingdom
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed yesterday NEW

Airport hotels are unfortunately a necessary evil and this one is pretty average as it goes but it was the price of the food that shocked me ! A few snacks for the kids cost £60 and was just appalling !

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, I do not understand your claim of £60 for 'kids snacks'? Children get free breakfast till the age of 12, and free meals till the age of 6. A bowl of soup from the children's menu is £1.75 and a main course is £4.95. I am not sure about your charges, but happy to investigate if you send... More 

Clacton-on-Sea, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked this as a package with 8days parking as we had an early flight. It was easy we parked the car at the car park long stay south.Then got the bus to the Airport, then its a 8minute walk to hotel. Very friendly staff. Room was two large double beds Tea & coffee facilities, All nice and new with... More 

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Maldon, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Lovely food in restaurant but a bit expensive. Comfy room and quiet with respect to aircraft noise but the air-con was a pain as you couldn't turn it off and it reduced my son to tears as he couldn't get to sleep. Good service to the terminal and efficient parking booked through holiday extras.

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you very much for your feedback regarding our hotel. I am sorry your son was disturbed by the a/c. There is a economy stetting for the a/c which switches the a/c off when the room reached the desired temperature and only comes on again to top the cooling/heating up. I am glad that otherwise you enjoyed your... More 

London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Arrived late and left early so didn't use many facilities but comfortable stopover. Would stay again if we had an early morning flight. Surprisingly only 3 shuttle buses per hour to South terminal and £3 per adult/free for kids. And no network in rooms so buying wifi the only option - not so good.

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Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. There are 3 shuttle bus journeys every hour between 4.03am and 11.43pm. I hope you appreciate that to increase the frequency would increase the fares, as there are insufficient numbers of guests to travel. In order to make it a reasonable priced transport we share... More 

Upminster, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked a family room and stayed here the day before a transatlantic flight. and took advantage of the car parking. Whilst the hotel was spotless clean. The beds were far too soft and none of my family felt refreshed ahead of the flight.

Was this review helpful? Yes 1
Steven C, Night Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear James O, Thank you choosing the Courtyard by Marriott London Gatwick Airport, and for taking the time to give your feedback via TripAdvisor. We are sorry to hear that beds in your room were not to your liking. All of our mattresses are bought from Marriott nominated suppliers and are provided by the UK's leading manufacturer, but we appreciate... More 

Bedford
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here the night before a flight on 16.8.15 as worked out cheaper with car parking package. Rooms ok and staff helpful. Restaurant and bar very expensive. All in all, gave us a good start to our holiday. Hadn't stayed here before as normally stay at holiday inn but was fully booked.

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Ipswich - UK
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here the night before a transatlantic flight, we used one of their Park & Fly rates. The hotel is located just into the airport, close to the M23 and the South Terminal at London Gatwick. It was the first weekend of the school summer holiday, and the hotel was very busy on check in. After checking in for... More 

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Washington DC, District of Columbia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I tend to stay at a lot of Courtyards and this was pretty average. The rooms were clean & comfortable and the staff were very helpful but I have 2 major complaints: 1) You need a pound coin to use the baggage trolleys. Not helpful when you've just arrived from abroad and don't have any British coins but the girl... More 

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Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you very much for your feedback. I get your point with the pound coin, but have no solution to offer. The trolleys belong to the airport and the coin is there to ensure the trolley is returned to the trolley park. Despite the need for a coin, which you get back when you return the trolley, sadly... More 

Glandore
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We have stayed here twice the first time was fairly uneventful we were too late to sample the delights of the main restaurant. Let me tell you this is worth missing. For more than one reason. The food is well below standard for any Marriott I have been to anywhere in the world and I have used them for over... More 

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, I am very sorry to read that you had a bad experience during your stay. We serve over 400 meals every day and generally get very good feedback about the food and our associates. I would appreciate your e-mail to me, providing more details and time and date to identify the manager in question. I can assure you... More 

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