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All 26 Crawley hotels

Courtyard by Marriott London Gatwick Airport Hotel

4.0 of 5 Hotel   |   Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England
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Ranked #20 of 26 Hotels in Crawley
A recent review
3 of 5 stars reviewed 3 days ago
SheldonWales_UK Wales, UK
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1,335 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wales, UK
Contributor
20 reviews 20 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

flew out of gatwick for a ten day holiday, the deal we had was staying the night before the the flight and ten days parking for our car, no problem with the nights stay and food was good, we were told that as the return flight was at 5 o'clock in the evening our car would be made available from... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

To be honest, I find airport hotels generally pretty poor. This hotel was no exception. As a Marriott Platinum member, we were upgraded to a junior suite. The room, however, was a little run down - paint flaking off the ceiling in the bathroom and grouting blackened with mould. The Marriott chain always pride themselves on their beds - I... More

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Kent
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Courtyard three times only for one night before our flight and to park the car while we are away. Each time we have been greeted by lovely friendly staff and an excellent service from Maple parking. I always book through Holiday extras and look out for their discount codes. The rooms have always been very... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Our poor experience started from check-in when it emerged that, having amended our Expedia booking, Marriott had not amended our booking themselves. Consequently we were left in limbo for 20 minutes while the hotel liaised directly with Expedia to confirm that we had indeed changed the date. We were told that there were no spare rooms - in fact our... More

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Varun S, Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you very much for your positive feedback about the hotel receptionist. I am sorry to read that you had problems with your booking. I’m aware of this miscommunication what happened between us and Expedia on 16th September. Please accept our apologies for this unfortunate situation. The shuttle service is operated by an external company who manage their... More

Nicosia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Rooms are comfortable enough. Pretty basic but the price for the room is very reasonable. The location is fine - 15 mins from North Terminal by shuttle bus. Mobile reception in the rooms is very poor (3rd Floor) on all available networks. No problems downstairs though.. Be careful , as usual, hotel telephone costs are extortionate. Breakfast thoroughly average. Staff... More

Was this review helpful? Yes 1
Varun S, Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. The runway is behind the hotel and the building is triple glazed to prevent airplane noise inside and provide a comfortable sleep before your holiday. We are aware that some networks have issues with connectivity due to this and can only apologise for the inconvenience.... More

Northampton, United Kingdom
Top Contributor
59 reviews 59 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We always stay here for Gatwick flights. It's a ten minute walk from the airport south terminal (even wheeling cases) and so much easier than the hassle of waiting for an airport shuttle. We always leave the car and it's very efficient. The hotel room is always very nice. The bar and restaurant tend to be mega-busy so we've never... More

Was this review helpful? Yes 3
Berkeley, California
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I followed signs to the hotel but only found out after I had walked for several minutes that I was on the walking path to the hotel. I'm sure there was a sign somewhere for the hotel shuttle but it was not obvious to me. So, it's a 10 minute walk from the south terminal. The north terminal is even... More

Was this review helpful? Yes 1
Llanfairfechan, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here before an early flight. The rooms are comfy and quiet, and the hotel is within walking distance of the main terminal. The parking is very efficient and secure. The food in the restaurant is fine but basic and maybe a little pricey. We didn't have breakfast, so can't comment.

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
62 reviews 62 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed here twice now on account of an early flight. So bag checked in the nigh before. we had drinks at the bar and dinner onsite. All very good if a little busy. Food excellent we had steak and chips and a bottle of red. The hotel does what is says. Facilities are good for the price We... More

Was this review helpful? Yes 1
Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you for taking the time to write a feedback about our hotel. I am pleased to read that you are a regular guest of ours and that you enjoy our offerings. I am disappointed to read that your breakfast experience was below par this time. Please accept our apologies for this unfortunate situation. We take every feedback... More

Wisbech, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We always use this hotel for Gatwick departures - irrespective of South or North terminal booking. It is very easy to locate and the facilities are adequate...it can get very busy in the restaurant and when we stayed in January we couldn't get a table until quite late - so for this stay I rang a month beforehand and reserved... More

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Heinz S, General Manager at Courtyard by Marriott London Gatwick Airport Hotel, responded to this review

Dear guest, Thank you very much for being a very loyal guest of ours and your feedback. I am very sorry we did not have your booking for the restaurant. May I suggest you book with our reservations department your restaurant time at the same time as your park & fly package. Our own package includes picking up from the... More

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Additional Information about Courtyard by Marriott London Gatwick Airport Hotel

Address: Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard by Marriott London Gatwick Airport Hotel 4*
Number of rooms: 218
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Also Known As:
Courtyard West Sussex

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