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Telford Whitehouse Hotel

4.0 of 5
Watling Street | Wellington, Telford TF1 2NJ, England
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Telford Whitehouse Hotel
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Ranked #15 of 22 Hotels in Telford
A recent review
3 of 5 stars reviewed 4 days ago
GeorgieB56 Northern Ireland
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354 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Northern Ireland
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Closer to Wellington than Telford. Easy to find and lots of parking space. Rooms are good size with tea making facilities and a safe. Breakfast pretty good. My biggest gripe was that the wifi was pants with no option to upgrade. Ok for emails but rubbish if you wanted to watch BBC iplayer or Sky Go as a lot of... More 

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Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi GeorgieB56 thank you for leaving us your feedback and glad to hear that overall you enjoyed your stay. With regards to the WiFi it is an external company that we currently use and we are in the process of switching to our own hi-speed internet, so on your next visit you should find that our WiFi service has greatly... More 

Northamptonshire, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Have stayed here before and have no major issues comfortable bed, good size room though it was on the main road apparently all family rooms are on this side of the hotel luckily the road noise was minimal and did not keep us awake, good breakfast we also managed to take full advantage of the pool this time. My only... More 

Was this review helpful? Yes
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi Michelle Thank you for leaving us your feedback, I'm glad to hear that overall you enjoyed your stay with us, I can only apologise with regards to the WiFi issues you encountered, we are actually looking to replace the existing WiFi system so we should have a new system in place when you next return with us. many thanks... More 

Glasgow, United Kingdom
Top Contributor
54 reviews 54 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

We were staying here a single night, rooms were ok and reasonable condition for the price, corridors smelled of smoke and service at breakfast wasn't great and it seems the restaurant staff don't know how to smile! I used the pool which was very good but the changing rooms are dire and badly need a clean and refurb, very poor... More 

Was this review helpful? Yes 2
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi Stuart thank you for the feedback, my apologies for the lack of standards you found during your stay, I shall be speaking to the relevant departments to ensure the issues you have highlighted are rectified. We do hope that you would try us again in the future and look forward to seeing you again. Kind regards Nigel. More 

Wilmslow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is very convenient for the International Conference Centre which is a 10 minute drive away. It has free car parking, good rooms and a health centre with swimming pool. We had an evening dinner for 50 people with very good food which was excellent value for money. Unfortunately the next morning it quickly became apparent that the hotel... More 

Was this review helpful? Yes 1
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi and thank you for leaving us with your valued feedback. Please be assured that the hot water issue that we encountered was a one off and our hot water system is certainly capable of servicing all our guests, but unfortunately on the weekend that you stayed there was a problem with the a valve which had seized, our maintenance... More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here as a family it was ok room was unclean I moved a tall floor lamp to make room for travel cot and where the lamp had been there was a circle of dirt and dust where it hasn't been moved in a long time to be hoovered or cleaned.the wardrobe was broken... The beds where comfy tho... More 

Was this review helpful? Yes 2
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi x0xaliox0x thank you for taking the time to leave us your feedback, my sincere apologies for what seems a lack of housekeeping in your room during your stay. Please be assured that I shall be discussing the issues with our Head Housekeeper and our maintenance team to ensure these issues are addressed. Once again thank you for highlighting these... More 

Bridgend, United Kingdom
Top Contributor
128 reviews 128 reviews
45 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night with my daughter whilst visiting the Telford International Centre, which was about 10 minutes drive away. The hotel was very nice and the staff were polite and helpful. The rooms were a good size with nice tea and coffee making facilities. Our room had twin beds which were comfortable. The bathroom and shower were... More 

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Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hello PJH67 We're glad to hear you enjoyed your stay with us and your comments will be passed onto our team. hope to see you again soon, kind regards More 

Wales UK
Contributor
12 reviews 12 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have been visiting the Telford Whitehouse for a couple of years. The rooms are always clean and tidy. The reception staff always very helpful and informative. The breakfasts have changed from serviced to the now popular buffet style, and in fact this is better as it gives the individual more choice. The continental selection for breakfast is also very... More 

Was this review helpful? Yes 1
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi cemeaescutie thank you for your valued feedback, we're so glad to hear you enjoyed your stay with us and we look forward to seeing you again in the near future. kind regards More 

Stafford, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel many times and last stayed on the 11th March 2015. We had a suite which was lovely with plenty of room and very comfortable. The food in the restaurant was as always excellent . We didn't use the spa facilities on this occasion but have done many times and while this is not a... More 

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Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi winnie1219 thank you for providing us with you positive comments, we are glad to hear you enjoyed your stay with us and look forward to seeing you on your next visit. kind regards More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Good points: the hotel was clean, in a good location for the Telford International Centre and what little staff encounters we had were friendly. Bad points: The bed was ridiculously uncomfortable to the point where neither of us had bary any sleep. The breakfast was vastly overpriced considering once we paid and headed over to the buffet to choose our... More 

Was this review helpful? Yes
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi Lauraturbo I'm sorry to hear your stay was not up to our usual standard and I shall be passing your comments onto our managers to ensure that our teams understand the importance of keeping consistent standards for our guests. kind regards More 

Billingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 2, 2015

We stayed here as we were visiting Blists Hill Victorian Town and Ironbridge and it is really located. But the real bonus for us was that the hotel caters for families of 5, this is not the case in most hotels. The room had a double bed, 2 single beds and a camp bed, it didn't leave too much space,... More 

Was this review helpful? Yes 1
Nigel M, Manager at Telford Whitehouse Hotel, responded to this review

Hi Gayle thank you very much for leaving such a positive room, you mentioned the condition of the bathroom and just wanted to inform you that our maintenance team are currently in the process of refurbishing the bathroom so should be back up to standard within a day or two. I shall also pass on your kind comments regarding our... More 

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