I regularly stay in Telford on business and this is my first choice hotel. Rooms are good with a better TV selection than most and the staff are friendly. A decent restaurant and bar make it a great choice for business travelers
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Many thanks for your review. We are pleased that as one of our business guests, you found the hotel suitable for your needs. We do have a variety of guests stay with us for different reasons and we endeavour to make sure our facilities offer something for everyone, whether they are staying for work or pleasure.
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Stayed here for two nights whilst attending a conference at the International Centre, for which the location is absolutely perfect.
Overall, I found the hotel pleasant and comfortable, if a little soulless. My room was clean, tastefully furnished, a decent size and functional, with plenty of storage space. The bathroom was equally clean, although a little tired looking. I found...
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Thank you for your thorough review of your stay and I am pleased that, overall, you had a pleasant and comfortable stay, enjoying the room furnishings and your breakfast. Our breakfast chef has been made aware of your review as he obviously left a good impression with you, which is what we would always desire from our guest experience.
So...
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We stayed in this hotel a couple of years ago and remembered the location and value for money being very good, but service not being totally up to scratch. We thought we'd give them another chance, and unfortunately the service remained poor.
Rooms are as you would expect, a little tired but generally ok. The sofa bed had been set...
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We were pleased that, overall, this guest had a good stay, but we have invited them to respond to us directly so that we can address the issues they experienced and apologise personally to them for the shortfalls in service which they experienced.
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I stayed here for 2 nights for a conference at the nearby International Centre, and the hotel is very convenient for that. Unfortunately that is as far as it goes.
I have stayed at Holiday Inns all over the world and felt very let down by this particular one.
I had room 033 on the ground floor, which was clean...
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We are naturally very disappointed that this guest did not enjoy their stay and have asked them to respond to us directly so that we may address the concerns they have raised and apologise personally for the poor example of customer service and food quality which was experienced. We would like to assure readers that this is certainly not indicative...
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Stayed w/e 28/29 april.on arrival the reception staff were friendly and welcoming and had noted our online booking preferences.
Our top floor room (250) at back of hotel overlooking park was spacious and during our stay very quiet.it was well-furnished with small fridge,air -con and flat screen tv with plenty of channels..
We ate at the hotel, breakfast & dinner,...
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Thank you for your kind review and I'm glad you had a comfortable and relaxing stay. We hope you will come back and stay with us again.
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Having looked at the website before travelling, I found that it said Internet 2.00 admin fee. Stupidly, I thought that this meant 2.00 admin fee. In fact, It meant £2 for 2 hours, but don't disconnect during that 2 hours or you'll be charged again. Or you can pay for 24hours at £10, or a week at £17.50. Strangely, these...
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We are sorry that this guest was disappointed by the WIFI service. On our website the £2.00 is called an "initial fee" which is one we have set up for guests who simply want to log on and check emails or quick internet tasks without having to pay a large sum. There are fees beyond this initial fee if guests...
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Just returned from a weekend visit of Ironbridge. The Hotel is lovely, well set out with a modern and contempory design. Rooms are clean, bathroom smart with modern fittings. Comfortable bed meant a good night’s sleep. Found the aircon unit in the room was a little noisy, so had to turn it off, but wasn't a big problem. The staff...
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Many thanks for your kind review and I'm glad you and the family enjoyed staying at our hotel. It certainly sounds like you made the most of your weekend away. We are proud, not just of our hotel, but of the heritage that surrounds our area, so we're glad you were able to experience that on your short visit.
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stayed here with wife and son for one night nice hotel good room was not offered benefits of platinum membership however. had to summon member of staff to sort out air con but came promptly and dealt with problem all staff really helpful and breakfast fine pool also nice only down side was dreadfully uncomfortable bed which sagged so much...
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We are thankful for these guests' constructive review which we have discussed and resolved to their satisfaction. We always appreciate an opportunity to respond to feedback so that we can make corrections where possible, for the benefit of our future guests. We look forward to welcoming them back soon.
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We stayed here with our 3 year old and 5 year old children for one night and wished we could have stayed longer.
A lovely welcome by a very helpful receptionist. We were too early to book in so the receptionist said we were welcome to go ahead and use the leisure facilities or visit wonderland in the adjacent Telford...
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Thank you for taking the time to write a review following your recent stay with the family. I'm glad that you all had a wonderful time. Your kind remarks have been passed on to all the team and we hope to welcome you back in the future, now that you know how much there is to see and do around...
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We had 3 rooms with ages ranging from 8 to 80. Everyone was impressed by the outstanding service and the quality of facilities. The free(for a change) use of pool/sauna/steam/gym. Ideal for local points of interest, Great value for money.
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Many thanks for your review, I'm glad you and your family had a great stay with us. It means a lot to the team when they get such positive feedback.
Hotel rates do vary, depending on when, where and how people make their booking. Have you ever tried booking our Advance Purchase rate? It is non transferable and non refundable...
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