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Premier Inn Swindon West

Certificate of Excellence
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Great Western Way | Lydiard Fields, Swindon SN5 8UY, England
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Premier Inn Swindon West
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Premier Inn Swindon West
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341 reviews from our community

Traveler rating
    187
    114
    28
    7
    5
See reviews for
90
130
17
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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West Sussex, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A rather tired hotel and unfortunately my room had a smelly bathroom. I would have liked a room on the top floor but no requests can be made in advance via the website which is rather limiting in customer service levels. I was allocated a ground floor room which was not going to be changed easily so I pursued no... More 

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SwindoWestPremierInn, Manager at Premier Inn Swindon West, responded to this review

Thank you for taking the time to review Swindon West Premier Inn. I am disappointed to hear of the issues that you encountered and I do apologise for any inconveniences these may have caused. For future reference, we are more than happy to accept guest room requests and if you would like to ask for an upper floor room upon... More 

Greater Manchester, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There was nothing wrong with this hotel, but it also was not fantastic. The building was older, the room had a damp stale smell that required airing and air conditioner to be used, the room was generally hot. The TV was glad, as was the wifi and the staff polite. We stayed 2 nights and our room was straightened up... More 

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SwindoWestPremierInn, Manager at Premier Inn Swindon West, responded to this review

Thank you for your review. Sorry to hear that you found the too hot. We do have air conditioning in all of our rooms that gets checked on a daily basis. In future if you would prefer a sheet rather than a duvet for the bed we can provide this to make your stay a cooler one. We will take... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This Premier Inn is in a practical location close to J16 on the M4. There is an adjacent pub/restaurant serving good value food. The hotel offers budget accommodation which is very clean and comfortable. The reception staff were particularly helpful. Plenty of parking.

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Dudley, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall a good experience despite the fact that no meals were available in the Beefeater due to refurbishment, but we were advised prior to booking. A few pubs in the local area but unfortunately for us a burst water main in the area meant a number of them couldn't open as no water. We spoke to the receptionist (Lauren) who... More 

Was this review helpful? Yes 1
SwindoWestPremierInn, Manager at Premier Inn Swindon West, responded to this review

I'm very pleased to hear that you enjoyed your steak at the restaurant recommended and I do apologise for the closure of the Beefeater due to refurbishment. It has now reopened and is looking great. Thank you for taking the time to leave a review and we hope to welcome you in the near future. Kind Regards, Lauren Jacomb Operations... More 

Cambridge
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2015

This was our third stay at this hotel for a family gathering and as usual, we received a warm welcome and efficient service. Very convenient location and great value for money, especially the breakfast.

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
Edinburgh
Contributor
15 reviews 15 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 19, 2015

Stayed there before as its convenient and reasonbly good value but the place is looking a little tired now needs the new room decor. Parking is limited and feels a little unsecure, only option was to park outside the beefeater farther from the hotel by the time we arrived. Staff were friendly and breakfast in the beefeater was good value... More 

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Maidstone, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 15, 2015

Stayed at this hotel for a one night stop over. Usual Premier Inn room but looking tired and needing some TLC, bathroom was poor with dirty toilet pan caused by water below the water line, silicone sealant coming away, we complained about the toilet but the answer was to throw some in-affective chemical down it that did nothing to improve... More 

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A TripAdvisor Member
4 of 5 stars Reviewed April 13, 2015

A second visit to the Swindon West Premier Inn. Staff at reception were excellent, of a calibre and helpfulness to a level well above that expected. The room was of a good size and the main bed was really comfortable as always, pillows could have been better (and to be told there were options would have been useful). Only drawback... More 

Review collected in partnership with premierinn.com

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Preston, United Kingdom
1 review
5 of 5 stars Reviewed April 13, 2015

Could not have asked for a better place to stay we will be back, the staff were excellent and very helpful, the room was amazing we had a family room 2 adults a teenager and 2 babies and the room was more than we expected,

Review collected in partnership with premierinn.com

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wiltshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

I booked a disabled room, was pleasantly surprised at the level of adaptations. The room and bed were very comfortable. Convenient location just of the M4, close to outlet, plenty of places to eat, get a coffee and a local supermarket.

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
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