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All 31 Swindon hotels

Mercure Swindon South Marston Hotel & Spa

3.0 of 5 Hotel   |   Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
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Mercure Swindon South Marston Hotel & Spa
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Ranked #16 of 31 Hotels in Swindon
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
NoelS64 Harrogate, United Kingdom
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570 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Swindon, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Room was clean and tidy and looked as it had been recently decorated. Friendly staff and nice snacks in the cafe. Poor facilities leisure wise. No paper towels in dispenser, no cups for water machine, of the 2 hairdryers in the male changing room, one didn't get hot and the other didn't work at all. Exercise bike had a loose... More 

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Fareham, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel in January 2015 it was outstanding! The staff were extremely helpful and friendly, especially the reception staff, Sammy and Jackie our waiting staff. Facilities and rooms clean and tidy, spa facilities very pleasant. Would recommend this hotel.

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Swindon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We should have realised our mistake booking there as when we arrived, the bar was empty. We ordered tea whilst waiting for the other two members of our party. We were given a dirty cup. The restaurant was also empty when we went through Two of us ordered Beef, which was leathery and too tough to eat. The gammon was... More 

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Senior Contributor
24 reviews 24 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I been this hotel with my wife and baby. Location: This hotel is outside city center Price: value Room: Old but clean Bath room: Sould becareful for baby Breakfast: fair Staff: Helpful Good service Bar: Good Decoration: Fair

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Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review the hotel, I am glad that you enjoyed your stay and you found the staff helpful and we look for to welcoming you and your family back to the Mercure Swindon. Kind Regards Lisa Weekes More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Rooms and leisure facilities are good. The hotel itself is a wee bit dated but pretty decent all round. Staff are friendly. The one thing to avoid is the restaurant. I didn't think it was possible to get fish and chips wrong, but chips were of the chunky variety and weren't cooked all the way through. Fish was battered with... More 

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Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your review sorry to hear that you were disappointed with your food and service, I have spoken to the team and all of your points have been addressed and I am sure that on your return you will see an improvement, we look forward to welcoming you back to the Mercure Swindon. More 

Swindon
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There was a party of 16 of us staying over for the NYE celebrations, the venue was just right , value for money, everybody enjoyed it, the food was very good, the disco excellent, staff very helpful and friendly. Would definitely book again for next year

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Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to write a review, I am glad you enjoyed your New years eve party with us, I will pass on your kind words to the team I am glad that you all enjoyed the food ,service and disco it is always great to receive such positive feedback We look forward to welcoming you again... More 

Swindon, United Kingdom
Top Contributor
127 reviews 127 reviews
33 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed December 23, 2014

Attended one of the venues Christmas party evenings, and was really pleased to call a cab earlier than planned and head home. The food is pretty below-par, along with the set up, and the staff's attention to detail leaves a lot to be desired. A few discrepancies at the bar on a number of occasions too, with the same round... More 

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Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your Review. I was sorry to read you were disappointed with the food and service at your Christmas party and I will of course follow up the comments you made. It is unusual to have such feedback regarding this type of event so please be assured we will review the product offering and make appropriate changes if... More 

Swindon, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 15, 2014

Met my friend for lunch at the mercure last week and we had a lovely lunch and a nice glass of proscecco with it being Christmas. The young man who looked after us couldn't have been more helpful and our burger, was really good quality beef and homemade, served with homemade chips, salad and mushrooms with cherry toms, all very... More 

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to write a review, I am glad you enjoyed your lunch with us I will pass on your kind words to the team it is always great to receive such positive feedback and I will also pass to the chef your comments about the good quality of food. We look forward to welcoming you... More 

Swindon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 10, 2014

Had Christmas Lunch at the Mercure Hotel, South Marston, Swindon and must say it was very enjoyable. Staff were friendly and food was second to none. Service was fast and well delivered and the ambience was just right. Would recommend Mercure to anyone looking for somewhere to celebrate that special event or special day.

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to write a review, I am glad you enjoyed your Christmas lunch with us. I will pass on your kind words about the friendly staff great food and service to the team it is always great to receive such positive feedback We look forward to welcoming you again in the near future, and may... More 

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Additional Information about Mercure Swindon South Marston Hotel & Spa

Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Location: United Kingdom > England > Wiltshire > Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Swindon South Marston Hotel & Spa 3*
Number of rooms: 60
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Also Known As:
Mercure Swindon South Marston Hotel And Spa
Mercure Swindon South Marston Hotel Swindon
Nightingale Hotel Swindon
Hotel Style:
#3 Spa Hotel in Swindon

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