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Mercure Swindon South Marston Hotel & Spa

Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
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Mercure Swindon South Marston Hotel & Spa
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Ranked #16 of 30 Hotels in Swindon
A recent review
4 of 5 stars reviewed yesterday
Darren B
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605 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 2 nights as part of a wedding party. Food was excellent throughout, and I was impressed with the breakfast, as I have had several bad experiences with buffet before but the food was hot and very tasty. The staff were fantastic throughout our stay and a credit to the company. The only real negative were the carpets... More 

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Wales
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel was perfectly located for our needs, clean, very well priced and the staff were very friendly and helpful throughout. We would definitely stay again. I read some other reviews before choosing and whilst I can agree the hotel would benefit from some updating in places, it was perfectly acceptable and priced accordingly. As long as you don't go... More 

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Emily R, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hotel Swindon East. It is always a pleasure to receive positive feedback. I will ensure that the team see your feedback I hope to welcome you back to the hotel in the future More 

Bristol, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

My self and my daughter stayed over for 2 nights Friday to Sunday . The reception staff were great happy smiles . So polite and even adjusted my booking as my daughter was classed as a adult on a.booking page I booked through. So it went down in price . Booked 2 breakfast as well. Found our room and it... More 

Was this review helpful? Yes 1
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you very much for taking the time to tell us about your stay, I am delighted that you enjoyed your time here and found the staff helpful. I will make sure that your comments are passed back to the team Come back and see us soon More 

Oxfordshire, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

We arrived Friday night and room was fine, had meal in bar which was ok. Next morning breakfast looked at menu for fresh cooked but chose the buffet, really bad choice had to wait for eggs and beans were freezing. Ate out for the evening meal and decided to go for fresh breakfast the following morning, so was really disappointed... More 

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Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to tell us about your experience on this site. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will pass on your comments about breakfast to the Head Chef and the Operations Manager so that he can ensure re-training. At Mercure, we strive... More 

Tarleton, United Kingdom
Top Contributor
88 reviews 88 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 1 week ago

While I can have no complaint about our room, apart from one minor niggle, the hotel itself seems quite dated and to some extent the bland building appears out of place in a small village. Minor niggle is there are no plug sockets on the bed side table which isn't convenient if you want to plug your mobile in overnight... More 

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Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your very informative feed-back, there are some points that I need to address further and thanks to your note I will be able to do this I am pleased to see that you found the team friendly and that you would look return in the future. Please accept my apologies for your poor restaurant experience during your... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently celebrated my 40th birthday at the hotel with my family and friends. The party was arranged by the hotel who gave us fantastic service not just arranging the party but all the accommodation for my family. The rooms were to a high standard and the food was very good.

Was this review helpful? Yes 1
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you very much for adding your compliments to tripadvisor I will ensure that you comments are shared with the team I hope that you will return to the hotel for occasions in the future More 

Yeovil, Somerset
Top Contributor
141 reviews 141 reviews
59 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay here because I have business close by so it is the best location for me. Comfortable, standard rooms with a non-descript bar area and public rooms. Bedrooms are comfortable, decent wifi and nice bathrooms. The restaurant serves up a decent plate of food and at a very good price. Worth eating there, and saving the driving miles( depending on... More 

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Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your review I am pleased to see that we are offering everything you need for your business trips, if you find you need a break from the menu please look out for the specials board in the bar. I agree about the bar, we hope to put that right soon I hope to see you again More 

UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from a 2 night stay at this hotel where we attended a family birthday party. First the positive, I gave this hotel a 4 instead of 3 star rating because of the quality of the staff and service. I have to say that everyone we encountered from the chambermaids, to the receptionists and girls running breakfast were polite,... More 

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Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you very much for your report on Trip advisor. I am delighted to hear that you enjoyed your stay, food and the service. I am of course disappointed that you found the hotel to be dilapidated. We are awaiting the go-ahead for a new carpet which I believe will improve the hotel greatly I hope to welcome you back... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a number of rooms for a family celebration, all excellent. Dinner in Bucco de Beppis in the hotel was delicious with great service. Leisure facilities great and the children had a good time ice skating in the rink opposite. The retail area also has a cinema and bowling and is a 10 minute drive to the designer outlet... More 

Was this review helpful? Yes
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your feed back, unfortunately I don't think you stayed with us. We are the Mercure Swindon, located at South Marston - maybe next time ! More 

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