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Mercure Swindon South Marston Hotel & Spa

Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
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1 room 1 guest
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Mercure Swindon South Marston Hotel & Spa
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644 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • All months
    (644)
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    (173)
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    (186)
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Yeovil
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Quite place, room was lovely. We stayed in an executive room which was big and clean. The breakfast was average and the evening food was nice - expensive though for what it is. Good atmosphere, quiet though. Used spa on the last day and it was okay but the jacuzzi had far too many chemicals in it and we and... More 

Was this review helpful? Yes
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your review on Tripadvisor, I am delighted that you enjoyed your stay. As this site is anonymous I would ask you to contact me at the hotel to discuss the problem in the Spa further Emily Rogers More 

Crewkerne, United Kingdom
Level Contributor
90 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We came here from Crewkerne, Somerset on Friday 22nd of August after we had finished work, we drove straight here and after a somewhat stressful two hour drive, we were greeted by a really friendly receptionist. He got us booked in and made us feel very welcome. Our room was very spacious with ensuite bathroom - very good shower and... More 

Was this review helpful? Yes
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you so much for taking the time to put your review on Tripadvisor It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience, and we hope to see... More 

Helston, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for one night. The hotel set in quiet countryside but is still quite close to Swindon. It's external appearance promising and the check in process went smoothly. Our room was clean and quite modern and the bed was very comfortable. Our main problem was with the state of the corridors they were quite scruffy and the carpets... More 

Was this review helpful? Yes
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Swindon South Marston Hotel And Spa. I am sorry that you thought the bedroom corridor carpets had been replaced, it was the public area that we replaced last week, unfortunately the bedroom corridors will be a project for another day Thank you again for sharing your experience, and... More 

Dunstable, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked to stay for our 1st anniversary. I had already pre-arranged a bottle of wine in our room on our arrival... this was forgotten! We had treatments in the Beauty Room which were fantastic, absolutely great massages! Dinner in the restaurant was great, very good quality food, pricey but a good portion. Sleeping in the room was ok. Room walls... More 

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Swindon South Marston Hotel And Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights on business. First impression was the hotel was a little worn and needed bit of work. However soon changed my mind as the staff are extremely friendly and helpful. My room was spacious with a large, in fact huge, bed which was clean and comfortable. As for the food I had dinner both evenings and... More 

Was this review helpful? Yes
Emily R, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you very much for taking the time to write on this site. I am very sorry that the hotel is looking tired but on 10 August we will be investing in a new carpet for the bar area, so when you visit again you will see quite a difference. Thank you for your kind comments about the food (yes... More 

Darlington, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 20, 2015

Rooms were lovely, we stayed for 2 nights, and the location was great as we had relatives in the village. Public areas ( bar, corridors and reception) could really do with a bit of money spending on them, as the cream carpets had some serious stains on them. The breakfast was very nice, although we found the evening menu in... More 

Was this review helpful? Yes 1
Emily R, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for you comments on your recent stay. we are aware of the tired carpets and are having new ones fitted in the lounge, bar and reception area in mid august. This will make an incredible difference to the first impression of the Hotel. Hope to see you again soon Stuart Courts Operations Manager More 

Lincolnshire, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 19, 2015

We stayed for one night on the way to Devon and one night on the way home again as it was located half way. We had an executive room as they don't have any privilege rooms at this Mercure. The room was a good size with a comfy bed. There was a wardrobe with bathrobe and slippers; and a litre... More 

Was this review helpful? Yes
Emily R, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your comments, however I understand that the Hotel General Manager spoke to you regarding the issues raised Stuart Courts Operations Manager More 

Crawley
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed for 1 night for business. Very large room with sofa and comfy bed. Made use of the free health club which is part of the room charge. Hotel is in a nice rural location so you can expect a nice quiet stay.

Was this review helpful? Yes
Emily R, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for you positive review of the Hotel. I will pass on your comments to all department's mentioned. Hope to see you again soon Stuart Courts Operations Manager More 

Edinburgh, United Kingdom
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 19, 2015

But their Staff are their greatest asset. Everyone we met especially the lovely Emma in the Bar gave us such a friendly helpful service. We didn't eat in the Restaurant as we dined out so no comment on food apart from breakfast which was perfunctory but fine.

Was this review helpful? Yes
Emily R, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your positive comments regarding your recent stay at the Hotel. I wll personally pass on your comments to Emma in the bar. Hope to see you soon Stuart Courts Operations Manager More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Leisure facilities(6)
  • Swimming pool(5)
  • Friendly and helpful(4)
  • Evening meals(3)
  • Excellent value(3)
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