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All 31 Swindon hotels

Mercure Swindon South Marston Hotel & Spa

3.0 of 5 Hotel   |   Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
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Mercure Swindon South Marston Hotel & Spa
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Ranked #12 of 31 Hotels in Swindon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
GabriellaL Bath, United Kingdom
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525 reviews from our community

Traveler rating
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    84
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Bath, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

My daughter and I visited the Mercure South Marston recently for lunch. I hadn't been there for several years and was aware that it was now part of the Mercure chain of hotels. I was pleasantly surprised by the new décor and the nice ambience. The staff were attentive and polite. We sat in the bar area and chose our... More

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Oxford, United Kingdom
Top Contributor
64 reviews 64 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

I have not stayed at the hotel so I can't comment on the rooms. We have been members of the leisure club for about 10 years and this is generally very good. However we had never had a drink or eaten in the hotel. August Bank Holiday Monday we were having a lazy day and took our two children swimming... More

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Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to write your review, I have spoken to our Food and beverage Manager Victor who is aware of your review and would like to discuss the matter with you at your earliest convenience if you would be so kind as to contact him either by calling the hotel or by email fbmanager@southmarstonhotel.com so we... More

Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have just returned from a 2 day break at the Mercure Hotel and enjoyed every minute of it. Kelvin on Check in was really helpful and gave us full details on what was included in the package we had booked. We had a lovely room which was modern and clean. The main area of the hotel felt really new... More

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SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent weekend break with us, I am very pleased to read you had a wonderful time and I will certainly pass on your sincere thanks to all the team especially, Kelvin, Victor, Dan and Mikey. We look forward to welcoming you back to the hotel in the future. More

Top Contributor
62 reviews 62 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Spent a night at this hotel at the beginning of August. Hotel was quiet and very comfortable and situated in a lovely part of Swindon. Didn't have dinner but breakfast was very good, bedroom was very spacious and they have the most comfortable beds ever! Made by RESPA. Staff all very friendly and the GM of the hotel , Steve... More

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SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased to read that you enjoyed your stay and we certainly look forward to you returning to us in the future. More

Swindon, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We take our baby girl hete to swim twice a month, not members so use a guest pass. Price has substantially gone up and as we travel to get here its no longer worth our while. Big shame as the pool is warm so we used to get a good hour at least

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SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your recent comments regarding your visit to the leisure pool. The price for entry has not increased for several years and so we decided that we needed to increase the prices to make it competitive with the lcoal market. I can assure you we are still cheaper that our local council competitors. I am sorry you will... More

Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed for the weekend to celebrate my wife's birthday, having previously stayed. The Staff were wonderful, friendly & helpful, very much made it. Room was very nice. My wife used the swimming pool & facilities, very impressed. Evening meal was delicious & plenty of it. Only criticism, being buffet style takes the joy out of ordering & having it delivered... More

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SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased that overall you enjoyed your stay. The reason for the buffet option over the dates was due to the high number of guests that were staying with us and buffet service then ensures no waiting for our guests at dinner. Our usual standard is... More

Portugal Cove, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

this hotel is really nice ,comfortable rooms ,very good food ,and friendly staff ,it is in a very quiet position ,has a very nice pool and and spa ,it was all very clean .we were made to feel welcome by all the staff ,and they came out to wave us off when we were leaving ,would recomend this hotel if... More

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SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased to read you were veryhappy with the hotel and the services it provides. I will feed back your kind comments to the team and we look forward to you returning to us again the the future. More

Stafford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked 2 rooms at this hotel to stay over on a Saturday night with an elderly family member. The rooms were very spacious, lovely comfortable beds and great bathroom facilities. The Man on reception was very helpful and welcoming. We thoroughly enjoyed using the large gym and the pool / sauna area was very clean and enjoyable. There was... More

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SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us. I am pleased to read that you generally had a good time with us, I will certainly speak to teh relevant teams reagdring the couple of minor food issues you raised and hopefully on your next visit you will see a marked improvement. Thank you again for... More

Senior Contributor
34 reviews 34 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Accommodation - we were in a room which didn't exist according to the wall signs so it took us a while to find it! Having found it, we were pleasantly surprised. It was very large and well furnished. No complaint there. We also liked the leisure facilities, which were very good. The changing facilities are the best I've come across... More

Was this review helpful? Yes
SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I will be looking into your comments regarding the food and service in the restaurant. I am pleased to read that you enjoyed the room and leisure facilities and the team on reception were helpful. I will pass your comments onto the relevant teams. More

London, United Kingdom
Top Contributor
80 reviews 80 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 9, 2014 via mobile

For business purposes this place is ok and what you would expect from a chain run hotel. The spa is fine and the rooms are spacious with good sized bathrooms. However I had a very disappointing meal and had to complain to the manager. I ate at the same time as a party of 26 and was frankly treated as... More

Was this review helpful? Yes 1
SGSN3, General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your recent review following your stay with us, I am sorry the service and food standards caused you to complain to the management. We are in the process of making some changes in the food production whcih I hope will be of benefit to the hotel in the coming weeks and months. Thank you for bringing this... More

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Additional Information about Mercure Swindon South Marston Hotel & Spa

Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Location: United Kingdom > England > Wiltshire > Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Swindon South Marston Hotel & Spa 3*
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Also Known As:
Mercure Swindon South Marston Hotel Swindon
Mercure Swindon South Marston Hotel And Spa
Nightingale Hotel Swindon

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Swindon
Hotel Class
Official Description (provided by the hotel)
The Mercure Swindon South Marston Hotel & Spa is ideally located, surrounded by beautiful countryside set in a unique area whilst only a short drive from Swindon, the M4 and The Cotswolds, Swindon Designer Outlet & Swindon Town Centre. With our state of the art gym & 23 metre indoor swimming pool, as well as our health & beauty spa, we have some of the best facilities in the Swindon area. Free parking & Free WiFi for all guests. We also provide great food and service whether in our dining area or leisure cafe. We host a Sunday Carvery every week from 12.30am-4pm. A hidden gem on the outskirts of Swindon, a hotel you will want to return to again and again ... more   less 
Number of rooms
60

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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