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Mercure Swindon South Marston Hotel & Spa

#16 of 31 Hotels in Swindon
Certificate of Excellence
Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
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Mercure Swindon South Marston Hotel & Spa
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#16 of 31 Hotels in Swindon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
br00kd Porth, United Kingdom
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574 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Porth, United Kingdom
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars NEW

Spent two nights here. The room was standard for hotels of this type being of a good standard with all the usual things in most large chain hotels. We slept well in a cosy quiet rom with a lovely bed. We used the spa and the gym. The gym is well equipped though I did have a shock to find... More 

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London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from an all inclusive weekend stay. We had an executive room which was very comfortable. The food served for breakfast, lunch and dinner was great. service in the evenings could be a little slow. There is no denying this hotel could do with an upgrade and replacement carpets. However with that said we had an excellent weekend. The... More 

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review the hotel, I am glad that you enjoyed your all inclusive break and you found the staff helpful I will pass on your kind comments to Sammy and Jackie. I have also pass on your comments about slow service in the evenings to our food and beverage manager to look into. we... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We were given a 2 night buy a gift voucher and decided to stay here to take our son to longleat. We had a wonderful experience. The staff were great and very friendly. The leisure facilities were great. The room was spacious and all in all had a fantastic stay. We ate here on one of the evenings and the... More 

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review the hotel, I am glad that you enjoyed your stay and you found the staff helpful, Food and service good and you found leisure great . we look for to welcoming you back to the Mercure Swindon. More 

Titchfield, United Kingdom
Top Contributor
68 reviews 68 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We originally visited this hotel for an all inclusive break in August last year and it was extremely disappointing - the food and service was awful - so much so that I wrote a letter of complaint to the hotel manager and head office on our return and we received a letter of apology together with the offer of a... More 

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking to the time to review your recent break with us, I am pleased you found the hotel to your liking and that you noticed an improvement from your last stay we have been working hard to improve standards and staff training and your review just confirms that the steps we have taken have been to correct... More 

Swindon, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Room was clean and tidy and looked as it had been recently decorated. Friendly staff and nice snacks in the cafe. Poor facilities leisure wise. No paper towels in dispenser, no cups for water machine, of the 2 hairdryers in the male changing room, one didn't get hot and the other didn't work at all. Exercise bike had a loose... More 

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your review, I am sorry to hear that not all of your stay was to your liking I have passed your comments on to the leisure manager to investigate however I am glad you found the room and staff to your liking I am sure that on your return you will see a difference in leisure. We... More 

Fareham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel in January 2015 it was outstanding! The staff were extremely helpful and friendly, especially the reception staff, Sammy and Jackie our waiting staff. Facilities and rooms clean and tidy, spa facilities very pleasant. Would recommend this hotel.

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking to the time to review your recent break with us, I am pleased you found the hotel to your liking, and thank you for your kind words about the staff I will pass this on to the team can make sure Jackie and Sammy get a special thank you . We very much look forward to... More 

Swindon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We should have realised our mistake booking there as when we arrived, the bar was empty. We ordered tea whilst waiting for the other two members of our party. We were given a dirty cup. The restaurant was also empty when we went through Two of us ordered Beef, which was leathery and too tough to eat. The gammon was... More 

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your review, I am sorry to hear that not all of your stay was to your liking I have passed your comments on to each head of department so they can use your comments to make improvements to the hotel standards. More 

Senior Contributor
24 reviews 24 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I been this hotel with my wife and baby. Location: This hotel is outside city center Price: value Room: Old but clean Bath room: Sould becareful for baby Breakfast: fair Staff: Helpful Good service Bar: Good Decoration: Fair

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review the hotel, I am glad that you enjoyed your stay and you found the staff helpful and we look for to welcoming you and your family back to the Mercure Swindon. Kind Regards Lisa Weekes More 

1 review
4 of 5 stars Reviewed January 12, 2015 via mobile

Rooms and leisure facilities are good. The hotel itself is a wee bit dated but pretty decent all round. Staff are friendly. The one thing to avoid is the restaurant. I didn't think it was possible to get fish and chips wrong, but chips were of the chunky variety and weren't cooked all the way through. Fish was battered with... More 

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for your review sorry to hear that you were disappointed with your food and service, I have spoken to the team and all of your points have been addressed and I am sure that on your return you will see an improvement, we look forward to welcoming you back to the Mercure Swindon. More 

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Additional Information about Mercure Swindon South Marston Hotel & Spa

Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Location: United Kingdom > England > Wiltshire > Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Swindon South Marston Hotel & Spa 3*
Number of rooms: 60
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Also Known As:
Mercure Swindon South Marston Hotel And Spa
Mercure Swindon South Marston Hotel Swindon
Nightingale Hotel Swindon
Hotel Style:
#3 Spa Hotel in Swindon

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