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All 31 Swindon hotels

Mercure Swindon South Marston Hotel & Spa

3.0 of 5 Hotel   |   Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
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Mercure Swindon South Marston Hotel & Spa
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Ranked #13 of 31 Hotels in Swindon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Penny C
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543 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

We didn't have our wedding here but we used the Mercure for all our friends and family as our venue didn't have accommodation. Kellie and Lisa were AMAZING! Very accommodating from the start and helped me organise around 40 people staying over the weekend. Kellie also allowed us a room for me and my hens to practice our dance routine... More

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London, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good Points Nice location, restaurant food was good, staff helpful and friendly, leisure centre exceptionally good. Room adequate but clean. Bad points Parts of the hotel could do with a lick of paint but overall I thought was good value for money.

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We have stayed in this accommodation on many occasions and never disappoints, Our latest stay in September 2014 provided a well proportioned room with much storage space. From our last visit three years earlier our room had been refurbished and was very clean and pleasant. Thanks again for a good value for money hotel

Was this review helpful? Yes 1
London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked this hotel for 2 nights. After booking I saw some of the negative reviews and was concerned I had made a mistake but we enjoyed our stay. The staff were nice and helpful. The hotel was clean and well presented. We had one of the refurbished rooms (55) and it was pleasant and well equipped with kettle, iron... More

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased to read you are very happy with the hotel and the services it provides. I will feed back your kind comments to the team and we look forward to you returning to us again More

Newport, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

My wife and I needed a hotel for two nights to attend a wedding. Having been impressed by the Mercure Hotel in Exeter we chose to stay here, and were disappointed. The staff we dealt with were friendly and helpful, except Flo, who was odd - see below. The outside of the building is nearly industrial and drab, think faded... More

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thanks for your Review and my apologies you were disappointed with the hotel and Service We are working on these issues currently with the Team to get us back on track and I am sorry that this visit was below standard. we are working on improvements and do appreciate your comments. More

Hertfordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed Friday 26.9.14 and Saturday 27.9.14) at this hotel.Whilst staff were friendly and helpful there were problems, mainly with the service of the food, which were not acceptable. I ordered a tuna nicoise salad but when this arrived there was no tuna on the salad. When the tuna came it was totally raw and cold in the middle and... More

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thanks for your Review and my apologies you were disappointed with the quality of Food and Service We are working on these issues currently with the Team to get us back on track and I am sorry that this visit was below standard. I do appreciate your comments More

Yorkshire
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed as a party of 4 for 3 nights 26th - 28th September 2014. We had booked under an inclusive package to include meals including lunch and drinks between 7pm and 11pm on each day. The hotel although slightly dated was very clean and this standard was maintained throughout our stay. The staff were exceptionally friendly and helpful, nothing... More

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review the Hotel. I was sorry to read you were disappointed with the Hotel and my apologies for the poor impression and lack of attention to detail you experienced during your stay. We will of course be reviewing your comments as a Team and will be ensuring our usual standards are recovered very... More

swindon,england
Top Contributor
70 reviews 70 reviews
27 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights recently to attend our daughters wedding which was held within the hotel itself. The whole event was well handled by their own wedding co-ordinator and went off without any problems,the staff were excellent throughout the whole occasion both day and night. The rooms were plenty big enough and had all the required essentials,the only... More

Was this review helpful? Yes
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased to read you are very happy with the hotel and the services it provides. I will feed back your kind comments to the team and we look forward to you returning to us again More

Oxford, England
Top Contributor
61 reviews 61 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Using this hotel on a monthly basis and the staff are really friendly. Food is great and they always look after you that little bit more than you expect. We used to go to another hotel but it closed down then we found this one and thank goodness we did.

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased to read you are very happy with the hotel and the services it provides. I will feed back your kind comments to the team and we look forward to you returning to us again. More

Birmingham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed on 26/9/2014 for two nights all inclusive deal. The rooms were well decorated and the hotel had a great spa and pool but the thing that stood out for us was the staff team with there dedication and enthusiastic and happy outlook towards guests ,nothing was to much for them and you could relax and enjoy your stay.The... More

Was this review helpful? Yes 1
Lisa W, Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased to read you were very happy with the hotel and the services it provides. I will feed back your kind comments to the team and we look forward to you returning to us again the future. More

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Additional Information about Mercure Swindon South Marston Hotel & Spa

Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Location: United Kingdom > England > Wiltshire > Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Swindon South Marston Hotel & Spa 3*
Number of rooms: 60
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Also Known As:
Mercure Swindon South Marston Hotel Swindon
Mercure Swindon South Marston Hotel And Spa
Nightingale Hotel Swindon

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