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All 31 Swindon hotels

Holiday Inn Express Swindon City Centre

3.0 of 5 Hotel   |   Bridge Street, Swindon SN1 1BT, England
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Ranked #21 of 31 Hotels in Swindon
A recent review
3 of 5 stars reviewed 2 weeks ago
MargaretRutherford Lincoln, United Kingdom
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300 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Travelling with a coach party we stayed in this hotel for four nights from 11 August 2014 and found it was just a businessman's "drop in" hotel. The rooms were clean but with no wardrobes or drawers! The breakfasts were disappointing and the evening meals - at 8.00pm every evening - were terrible. The last two evenings we stayed many... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear 700DorothyP, Thank you very much for staying with us and taking the time and effort to post your reviews on TripAdvisor. We really appreciate your feedback as it gives us an opportunity to improve on expectations from various clientèle, be it business travellers or leisure guests travelling as part of a coach. The Holiday Inn Express model is designed... More

Kent
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights with a girlfriend as part of a coach tour group booking. We had booked a twin room, and found that this consisted to a double bed with another "pull-out" double bed alongside - not a proper bed at all, and most uncomfortable. We did manage to persuade the manager that this was unacceptable, but only... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Kitlette, Thank you very much for staying with as reviewing our hotel, we really appreciate your feedback as it gives us an opportunity to improve on expectations from different clientèle, be it business travellers or leisure guests travelling as a part of a coach. The hotel has a limited number of twin bedded rooms and in the midst of... More

Lincoln, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A very standard HIE offering, the staff are always helpful, but often don't always get things right first time. The lifts are a real pain ignoring buttons pressed and doing their own thing. If you get the right room they are fine and the beds are comfortable, but if you get the wrong one they are hot (the air conditioning... More

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear MargaretRutherford, Thank you for taking the time to write a review on your recent stay at The Holiday Inn Express, Swindon City Centre. The maintenance department are currently investigating button delay in the lift. Nonetheless the lifts are regularly maintained and inspected by the manufacturer. I would like to thank you for sharing your thoughts as it gives us... More

Portsmouth, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here from a Friday through to Sunday. It was like staying in a travelodge. The room was basic at best. Nothing actually wrong with it, just that we expected more from a holiday inn. We've stayed in a few now and this was unlike the others. It's only the 3 doors away from a nightclub. Our room was... More

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Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear RichardH, I would like to thank you for staying with us and your valuable feedback. I am genuinely sorry that we did not live up to your expectations of the Holiday Inn brand, despite being a Holiday Inn Express. Unfortunately many travellers are unaware of the differences which do include the practical room lay out, shower in rooms instead... More

Doncaster, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Our family weekend away was let down by this hotel - the interlinked rooms that we had making a larger family room was good. That's where the positive ends I'm afraid. The location is awful, in a depressing part of town. The nightclub opposite kept my son and myself awake till about 2am and we were on the top floor... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear DawnyF, Thank you for posting your review of our hotel. I sincerely apologise for the failings of our breakfast service on this occasion and your comments have been fed back to the F&B Manager and his team so that action can be taken to avoid any repeat of this incident. We do hope that this failure of our usually... More

Colchester, United Kingdom
Top Contributor
133 reviews 133 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of the better HIE I have stayed in and just five minutes walk from Swindon rail station. Unusually for an express there is a restaurant (although I only had the normal express breakfast in there so not sure how good it is). The rooms are standard HIE fare and the staff very helpful. I had a couple of problems... More

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Barry A, Thank you for taking the time to post your lovely 4-Star review of our hotel. We are delighted that you found the service very friendly and welcoming as we strive to offer a "home-from-home" feel to all of our guests. Your complimentary comments have been passed onto all of our Departments as they do work tirelessly to... More

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 weeks ago

Stayed here for 4 nights, this place may be bearable for a one night stay but not for any longer. located in a run down part of town where we didnt feel safe to go out. The food is horrendous, evening meal was included in our stay but we had to either eat out or buy food in - M&S... More

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Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Anna K, Thank you for leaving feedback on TripAdvisor, we appreciate all feedback we receive either positive or negative. I am sorry to hear that your stay wasn't to your satisfaction. I would like to discuss the issues raised further with you. Could you please call me at the hotel on 01793 602 000 alternatively please email me to... More

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for one Sunday night recently. Room was comfortable and clean. Free breakfast was fine. The staff were friendly and helpful. The hotel is near the town centre and well placed for the railway museum, national trust offices etc and there's some interesting parts of Swindon nearby. There is no parking, but we parked in the nearby car park... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Good afternoon Thank you very much for taking the time and the trouble to write a Trip Advisor review for our hotel. I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future. Thank you for choosing to stay with us here at Holiday Inn... More

Halifax, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 12, 2014

I stayed here while visiting family in Swindon. The hotel is convenient for the train station and city centre. The bedrooms are comfortable with a choice of firm and soft pillows, tv with the usual channels and shower and toilet. Breakfast is included in the price and this is buffet style hot continental. They have tea, coffee, juices. As for... More

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Good afternoon Thank you very much for taking the time and the trouble to write a Trip Advisor review for our hotel. I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future. Thank you for choosing to stay with us here at Holiday Inn... More

horndean
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 4, 2014 via mobile

Very helpful staff in a hotel that is central to Swindon however it's lack of parking and very noisy neighbours on a Thursday night do not make it a desirable location. I did not partake in the food available on offer however it was reasonably priced.

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Good afternoon Thank you very much for taking the time and the trouble to write a Trip Advisor review for our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. I will certainly share your comments with our team who I know will be delighted to... More

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Additional Information about Holiday Inn Express Swindon City Centre

Address: Bridge Street, Swindon SN1 1BT, England
Phone Number:
Location: United Kingdom > England > Wiltshire > Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Swindon City Centre 3*
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Also Known As:
Holiday Inn Express Swindon City Centre Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn

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