The value was absolutely great and I was very pleasantly surprised by the quality of the complimentary cooked breakfast. Limited choice, but to be honest I was only expecting a continental breakfast for the price and so the cooked element was a really nice surprise and was all very fresh.
The room was clean and functional and the hotel was...
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Clean comfortable room, friendly staff and right in the middle of Swindon near the station if that's what you want. Car parking is in a rather desolate but vast and apparently monitored area near the station and costs only £5 overnight . Not a massive selection for breakfast but adequate and freshly cooked. Only down side is a very noisy...
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Dear LargeleyMonk ,
Thank you for taking the time to tell us about your stay. I am happy that you have found the staff friendly and the room clean and confortable, and that you have found our complimentary hot continental breakfast adequate and freshly cooked. Thank you again for your comments and we look forward to welcome you back at...
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We stayed here in Swindon as I was actually doing a SkyDive the day after in a nearby airfield. To relax, we decided to stay in a city centre hotel and have a bit of retail therapy! It is nothing to look at from the outside, but inside it is very comfortable and modern looking. It is a very clean...
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Dear Wicktilleth,
Thank you for your feedaback regarding your stay. I was very happy to hear that you have found our staff friendly and courteous, and the rooms met your cleanliness and general standards. I am also happy that you enjoyed the selction offered for breakfast, the position of the hotel and of course....a glass of wine. I have passed...
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We began our trip at the Holiday Inn Express in Swindon City Centre. All of the staff were so nice and helpful. The breakfast provided was fairly good as well. The only problem that I did have was that 2 of 3 outlets did not work. I advised the staff several times and I was told that they would provide...
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Dear Desiree,
Firstly please allow me to thank you for taking the time to provide us with feedback on your experience. I am always happy to hear when that our guests found our staff nice, pleasant and helpfull. I am also happy to hear that you enjoyed the breakfast and location of the hotel. Thank you for letting us know...
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Pros - Great central location allowing you to eat and drink out in the centre of Swindon, all within a very short walk of the hotel.
Rooms well looked after and very clean.
The staff were exceptional, the best I have seen in a HIExp anywhere.
Free Wifi in the main lobby/bar area.
Cons - No parking and local car...
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Dear Darren,
Thank you for your comments regarding your stay at the Holiday Inn Express Swindon City Centre. I am very happy to hear that you enjoyed your stay and that you have found our staff exceptional. Needless to say that I have passed you comments to the staff and as you can probabbly imagine they were very happy to...
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We were in room 219 right next to the lift.
First thing we noticed was how cold the room was, apparently they had turned off the air conditioning in all the rooms and instead had provided a useless fan heater that didn’t heat the room.
One of the bedside lights was not working, neither was the strip light on the...
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Dear Cheryl,
Thank you for taking the time to share your feedback regarding your stay. We are very passionate about providing the best customer experience and encourage any feedback that will help us improve the customer experience. I have passed your comments to our Maintenance Manager for investigation. Regarding the cleaning products in the rooms I can assure you that...
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i stayed with my two children on the 14th april .i could not fault this hotel and the staff are so nice . miro maybe spelt wrong who worked on recepition was one of the nicest people i have ever met in my life. the rooms where clean warm and had a lovely night sleep thankyou so much for our...
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Dear Deborah,
Thank you for your comments regarding your stay at the Holiday Inn Express Swindon City Centre. I am very happy to hear that you have found your room clean and warm, and that you had a good night sleep. I am also very happy to hear your comments on our staff's levels of customer service as we are...
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stayed here the other day for business and nothing special from the outside but could not fault the staff for their efficiency and friendliness, they could not do enough for you and their customer care was above and beyond.
Dear Diane,
Thank you for your positive remarks on the friendliness and helpfulness of the staff at the hotel. I have already passed your comments to my team who were very happy to hear your comments. Needless to say that that as a General Manager I feel very proud that our focus and passion for delivering great customer service is...
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We stayed as a family of 4. As a priority club member we was offered a late checkout. We was given a huge room on the third floor overlooking the train station . My 6 year old loved this. The room was not noisy and perfectly located for the town. Breakfast was plentiful and I would recommend this hotel to...
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Dear Guest,
I am very happy to hear that you enjoyed your stay at the hotel. We work very hard to ensure we meet our guests' expectations of room location, size and any other special requests. I have passed your comments to the team who were very happy to hear of positive experience. Finally, I am very happy to hear...
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This is a great hotel for trips to Swindon. Rooms are clean and quiet. Location is a short walk from the bus station. I take the bus from Heathrow. There are lots of places to eat and have a pint nearby (check out the Glue Pot). The entrance can be a little hard to find the first time.
Dear DJ142,
Thank you for your comments regarding your stay to our hotel. I am happy to hear that you enjoyed your stay, and that both location and the rooms met your expectations. The team at the Holiday Inn Express Swindon City Centre looks forward to welcome you back at the hotel in the near future.
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