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All 31 Swindon hotels

Holiday Inn Express Swindon City Centre

3.0 of 5 Hotel   |   Bridge Street, Swindon SN1 1BT, England
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Ranked #23 of 31 Hotels in Swindon
A recent review
4 of 5 stars reviewed 3 days ago
Eloise0906 Newton Abbot, United Kingdom
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304 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newton Abbot, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Does exactly what it says. Budget hotel, clean room, bedroom friendly staff. Convenient for rail station, restaurants pubs etc. Reasonably quiet considering the hotel is located in the town. We stayed Friday/Saturday.

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Eloise0906, Thank you very much for staying with us and sharing your feedback with the TripAdvisor community. I am pleased that you enjoyed your stay here. I look forward to you returning to The Holiday Inn Express Swindon City Centre if the need arises. Kind regards, Andrej Katona Operations Manager More

Norwich, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is a well managed budget city centre hotel. Our room was large and clean, and with all the essentials such as iron, hairdryer, tea and coffee. Staff were well trained, helpful and cheerful. This hotel is good value and good quality for what it is, and has a central position as well.

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear John B, We were all very happy to have read your comments on your recent experience with us. The whole team endeavours to ensure that our customers have a great and memorable stay by doing what we do to the best of our abilities. Please allow me to thank you once again for your comments and scores, and we... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Standard budget chain but starting to show signs of wear and tear. The sofa was very worn, the picture had fallen down inside it frame. The TV Remote had no battery cover and required the terminals scraping to get rid of the leaked battery residue that was stopping it from working. This hotel felt very unloved. Additionally the standard of... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Chai U, Thank you very much for staying with us and taking the time to provide us with your feedback. We are very sorry to learn that we have not lived up to your on this occasion, and please rest assured that your comments have been addressed to relevant departments. We work tirelessly to ensure the highest standards of... More

Henlow, United Kingdom
Top Contributor
50 reviews 50 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Really nice staff, what you would expect from a holiday inn, clean & comfortable - only issue REALLY hot rooms .. Air con wouldn't go below 23 degrees.... Not a brilliant nights sleep window open but quite noisy due to location in town ........

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Kelly B, Thank you for your feedback regarding your recent stay with us here at the Holiday Inn Express Swindon City Centre. Your comments about staff friendliness and overall cleanliness were received with much joy and appreciation, thank you. I am sorry to learn that the room temperature wasn't to your satisfaction on this occasion, we have investigated the... More

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Travelling with a coach party we stayed in this hotel for four nights from 11 August 2014 and found it was just a businessman's "drop in" hotel. The rooms were clean but with no wardrobes or drawers! The breakfasts were disappointing and the evening meals - at 8.00pm every evening - were terrible. The last two evenings we stayed many... More

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear 700DorothyP, Thank you very much for staying with us and taking the time and effort to post your reviews on TripAdvisor. We really appreciate your feedback as it gives us an opportunity to improve on expectations from various clientèle, be it business travellers or leisure guests travelling as part of a coach. The Holiday Inn Express model is designed... More

Kent
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights with a girlfriend as part of a coach tour group booking. We had booked a twin room, and found that this consisted to a double bed with another "pull-out" double bed alongside - not a proper bed at all, and most uncomfortable. We did manage to persuade the manager that this was unacceptable, but only... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Kitlette, Thank you very much for staying with as reviewing our hotel, we really appreciate your feedback as it gives us an opportunity to improve on expectations from different clientèle, be it business travellers or leisure guests travelling as a part of a coach. The hotel has a limited number of twin bedded rooms and in the midst of... More

Lincoln, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A very standard HIE offering, the staff are always helpful, but often don't always get things right first time. The lifts are a real pain ignoring buttons pressed and doing their own thing. If you get the right room they are fine and the beds are comfortable, but if you get the wrong one they are hot (the air conditioning... More

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear MargaretRutherford, Thank you for taking the time to write a review on your recent stay at The Holiday Inn Express, Swindon City Centre. The maintenance department are currently investigating button delay in the lift. Nonetheless the lifts are regularly maintained and inspected by the manufacturer. I would like to thank you for sharing your thoughts as it gives us... More

Portsmouth, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here from a Friday through to Sunday. It was like staying in a travelodge. The room was basic at best. Nothing actually wrong with it, just that we expected more from a holiday inn. We've stayed in a few now and this was unlike the others. It's only the 3 doors away from a nightclub. Our room was... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear RichardH, I would like to thank you for staying with us and your valuable feedback. I am genuinely sorry that we did not live up to your expectations of the Holiday Inn brand, despite being a Holiday Inn Express. Unfortunately many travellers are unaware of the differences which do include the practical room lay out, shower in rooms instead... More

Doncaster, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Our family weekend away was let down by this hotel - the interlinked rooms that we had making a larger family room was good. That's where the positive ends I'm afraid. The location is awful, in a depressing part of town. The nightclub opposite kept my son and myself awake till about 2am and we were on the top floor... More

Was this review helpful? Yes
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear DawnyF, Thank you for posting your review of our hotel. I sincerely apologise for the failings of our breakfast service on this occasion and your comments have been fed back to the F&B Manager and his team so that action can be taken to avoid any repeat of this incident. We do hope that this failure of our usually... More

Colchester, United Kingdom
Top Contributor
134 reviews 134 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One of the better HIE I have stayed in and just five minutes walk from Swindon rail station. Unusually for an express there is a restaurant (although I only had the normal express breakfast in there so not sure how good it is). The rooms are standard HIE fare and the staff very helpful. I had a couple of problems... More

Was this review helpful? Yes 1
Sam B, Manager at Holiday Inn Express Swindon City Centre, responded to this review

Dear Barry A, Thank you for taking the time to post your lovely 4-Star review of our hotel. We are delighted that you found the service very friendly and welcoming as we strive to offer a "home-from-home" feel to all of our guests. Your complimentary comments have been passed onto all of our Departments as they do work tirelessly to... More

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Additional Information about Holiday Inn Express Swindon City Centre

Address: Bridge Street, Swindon SN1 1BT, England
Phone Number:
Location: United Kingdom > England > Wiltshire > Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Swindon City Centre 3*
Number of rooms: 134
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Also Known As:
Holiday Inn Express Swindon City Centre Hotel Swindon
Holiday Inn Swindon
Swindon Holiday Inn

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