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Holiday Inn Swindon

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Marlborough Rd, Swindon SN3 6AQ, England
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Holiday Inn Swindon
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Holiday Inn Swindon
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307 reviews from our community

Traveler rating
    84
    96
    66
    41
    20
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57
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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  • German first
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    (307)
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    (79)
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Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

First of all great service. Lovely staff who couldn't be more helpful. BUT this hotel really needs some TLC. Carpets were threadbare including on the stairs. There were screws sticking out of the woodwork in my room. No biccies. No bottled water. Dirty bathroom with a loo that was unwilling to flush. All for £140 per night. Come on...

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here last weekend we stay here about 4-5 times a year and have yet to find a problem The staff food and rooms are all excellent and it's in a quiet location If I had a problem with the hotel it would be that there are no heating in the smoking areas but can live with that as I... More 

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Conwy, United Kingdom
Top Contributor
85 reviews 85 reviews
55 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 1 week ago

I've visited this hotel a number of times over recent years and it is clear that management are making every effort to make guests comfortable and welcome in a hotel which has some physical disadvantages. The rooms have been refurbished and although small have everything you could want with some extra touches. Breakfast is excellent and the waiting staff can't... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Stephen L Thank you for your recent review for the Holiday Inn Swindon. We are delighted you continue to choose us as your choice of accommodation and that you have had a pleasant stay with us and all the staff was helpful and attentive towards your needs. Your feedback is of great value to us and we will always... More 

London, United Kingdom
Top Contributor
105 reviews 105 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 1 week ago

Only a one night stop, and on Good Friday, but still a bit sad to be told that if I wanted to eat I had 15 minutes as 'last entry' was at 8:30. I had to return to the desk to get wifi - the 'free' option wasn't working and they gave me a code - but performance of the... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear carpentr Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to express your thoughts and concerns, it is unfortunate that on this occasion your stay was a disappointment on several levels. It is our aim to provide superior customer service and accommodation and the feedback we receive from our guests enables... More 

Orpington, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice hotel ... Despite lots of negative reviews ... As long as you keep yourself to itself.. I enjoyed it as we stayed just the two nights as my son was sky diving near by .. Over all a nice calm hotel ..ok not the ritz as some people expect .. For me and my family we enjoyed it and... More 

Was this review helpful? Yes 1
Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Mary286 Thank you for your recent review for the Holiday Inn Swindon. We really appreciate you taking the time to leave us your feedback and delighted you and your family had a pleasant stay. We look forward to welcoming you back in the near future. Kind Regards Chriss Dutton GM More 

Senior Contributor
25 reviews 25 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am not normally one to write a review based on one issue however in this case the holiday inn has really really annoyed me ! I needed high speed internet I rang prior to check they had it I booked based on that fact. I arrived paid and paid the extortionate 16pounds to use the so called 'super high... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Andy H Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to express your thoughts and concerns, it is unfortunate that on this occasion your visit was a disappointment due to the lack of internet access you received, Our goal is to provide excellent service and accommodation and feedback from guests... More 

Street, England, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Old building that feels its age. Rooms are OK, but not quite good enough for this kind of money - new Premier Inns are better. Feels like they are trying to make ends meet - had to ring reception for wifi code as 'free' was not an option' even though it was included in my booking.

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Andy H Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to leave us your feedback and for letting us know the issues that you had with our internet service, this is something we can look at and try to improve on for future reference. We sincerely apologise for any inconvenience... More 

Manchester, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here good Friday till Bank Holiday Monday. Arrived and checked in around 3pm, given room on ground floor, Room was very dated double bed was pushed against the wall so would have had to struggled to clamber over each other to get out. Was more like something out of Hi di Hi !. Frayed carpet, Plastic bag over smoke... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear paul w Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to express your thoughts and concerns, it is unfortunate that on this occasion your stay was a disappointment on several levels, it is our goal to consistently provide excellent service and accommodation and to target problem areas and resolve them... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The worst hotel I have ever stayed in. The family room contained one 1 bed & we had to request the children's beds, then endure swearing chamber maids in front of my young children whilst they made up the beds. The restaurant was closed due to a coach party, & no childrens menu was available, despite holiday inns pledge that... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Atct32 Thank you for your recent review for the Holiday Inn Swindon. We greatly appreciate you taking the time to express your thoughts and concerns, it is unfortunate that your stay was a disappointment on several levels. It is our goal to consistently provide superior service and accommodation and your feedback enables us to target problem areas to ensure... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here about month ago, The receptionist was very rude. Asked her if she could change my room because the room was not clean, bedsheets had hair on it, the room had a very bad smell, she wasn't very helpful, very rude, no manners, I booked the room for 2 nights, ended up staying there for 1 night, couldn't stand... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Sam H Thank you for your recent review for the Holiday Inn Swindon. we appreciate you taking the time to express your thoughts and concerns it is unfortunate that on this occasion your stay was a disappointment on several levels, our goal is to provide excellent service and accommodation for all our guests and your feedback enables us to... More 

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