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Holiday Inn Swindon

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Marlborough Rd, Swindon SN3 6AQ, England
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Holiday Inn Swindon
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Holiday Inn Swindon
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313 reviews from our community

Traveler rating
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    98
    69
    41
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • German first
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    (313)
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    (85)
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Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Description says refurbished hotel but you will be hard pressed to see where, this hotel needs money spending on it asap. Rooms are like stepping back in time and the bathrooms are awful - the shower just about pumps some water out ! Wifi is free if you join the club but save your time as it hardly worked and... More 

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Redditch, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I used one of the smaller conference rooms here for interviewing. As expected the conference facility staff were very helpful and friendly. They even helped with getting our candidates to wait in a particular area rather than just sending them to the room. The room had everything we needed, it was well equipped and although it was a small room,... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear RichardEllis70 Thank you for your recent review for the Holiday Inn Swindon. We appreciate the feedback we receive as this enables us to see where we need to improve within the Hotel or what we can do to enhance one's stay whether its a day visit or over night stay. We are delighted your meeting went smoothly and all... More 

Whitland, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Holiday Swindon for 1 night as a overnight stay on our way to Portsmouth. I expected a good quality Hotel, we paid enough. The Hotel was difficult to find (even with a sat nav) The staff looked drab and untidy in there uniforms. The Hotel was dated and needed a good refurbishment. Our... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Sandra L Thank you for your recent review for the Holiday Inn Swindon. We really appreciate you taking the time to express your thoughts and concerns it is unfortunate that on this occasion you were disappointed on several levels, it is our aim to consistently provide superior accommodations and customer service and your feedback allows us to target problem... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Before I write this review I suppose you should always remember that you get what you pay for. Positives about the stay included: Well presented bar & reception area Quiet location off any busy roads Close to local pub Good food from the bar on my first nights stay Not so good areas: Wifi connection unreliable Room furnishings are awful... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Sean N Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to express your thoughts and concerns, it is unfortunate that on this occasion you was disappointed with your stay. Our goal is to consistently provide superior accommodation and customer service and your feedback allows us to target any problem areas... More 

Surrey
Top Contributor
380 reviews 380 reviews
115 hotel reviews
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nothing so bad that it was worth complaining about, but I have to say I was disappointed. I am a regular at Holiday Inn and this was not one of the better stays. Arrived fairly late and was going to order room service until I found that the room phone was missing "buttons" making calls impossible! Had to get my... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear bgtravellers Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to express your thoughts and concerns, it is our goal to consistently provide superior accommodation and customer service and receiving guest feedback enables us to target problem areas and try to ensure that similar situations don't happen again in the future.... More 

Metz, France
Top Contributor
54 reviews 54 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lets be blunt - this hotel is not the Bellagio or the Wynn... It's just off a busy dual carriageway in Swindin - and it's a Holiday Inn.. BUT... The Team here are simply excellent, from the reception at check in, to the restaurant and back to checkout... Lively, engaging, helpful, funny and good fun - including the banana cake... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Dutch1234 Thank you for your recent review for the Holiday Inn Swindon. We are delighted you had a pleasant stay with us and all the staff were attentive and engaging towards you during your stay. Your feedback will be relayed back to the team. We look forward to seeing again in the near future. Kind Regards Chris Dutton GM More 

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First of all great service. Lovely staff who couldn't be more helpful. BUT this hotel really needs some TLC. Carpets were threadbare including on the stairs. There were screws sticking out of the woodwork in my room. No biccies. No bottled water. Dirty bathroom with a loo that was unwilling to flush. All for £140 per night. Come on...

Was this review helpful? Yes 1
Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Kazibar14 Thank you for your recent review for the Holiday Inn Swindon. We really appreciate you taking the time to leave us your feedback, it is really important for us to see things from a guest point of view this way we can look at what needs improving and what kind of things would help enhance someone's stay. Your... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here last weekend we stay here about 4-5 times a year and have yet to find a problem The staff food and rooms are all excellent and it's in a quiet location If I had a problem with the hotel it would be that there are no heating in the smoking areas but can live with that as I... More 

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Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Andy B Thank you for your recent review for the Holiday Inn Swindon. We are delighted you have chosen us as your place to stay again and all the staff was helpful and made you feel welcomed just like before. We do hope you will continue to choose us and if there is anything we can do to enhance... More 

Conwy, United Kingdom
Top Contributor
85 reviews 85 reviews
55 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed April 16, 2015

I've visited this hotel a number of times over recent years and it is clear that management are making every effort to make guests comfortable and welcome in a hotel which has some physical disadvantages. The rooms have been refurbished and although small have everything you could want with some extra touches. Breakfast is excellent and the waiting staff can't... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear Stephen L Thank you for your recent review for the Holiday Inn Swindon. We are delighted you continue to choose us as your choice of accommodation and that you have had a pleasant stay with us and all the staff was helpful and attentive towards your needs. Your feedback is of great value to us and we will always... More 

London, United Kingdom
Top Contributor
106 reviews 106 reviews
22 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed April 15, 2015

Only a one night stop, and on Good Friday, but still a bit sad to be told that if I wanted to eat I had 15 minutes as 'last entry' was at 8:30. I had to return to the desk to get wifi - the 'free' option wasn't working and they gave me a code - but performance of the... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Swindon, responded to this review

Dear carpentr Thank you for your recent review for the Holiday Inn Swindon. We appreciate you taking the time to express your thoughts and concerns, it is unfortunate that on this occasion your stay was a disappointment on several levels. It is our aim to provide superior customer service and accommodation and the feedback we receive from our guests enables... More 

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