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Goddard Arms

1 High Street | Old Town, Swindon SN1 3EG, England
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Goddard Arms
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119 Reviews from our TripAdvisor Community

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Cumbria
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We were a bit worried after reading other reviews but decided to give it a try because it was close to where we wanted to be for a visit to family and what a great time we had, really friendly staff, so easy going, hotel reception was at the bar but we were given priority over other customers, comfortable, clean... More 

Helpful?
Thank snoopk9
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

Overcharged on our first round. Sorted after query, decided to eat as food on a near table looked good. Bad idea both meals were missing some or part of what was advertised and although my burger was good the extras were poor as was my partners Sunday dinner. To be fair the manager was very helpful with our complaints and... More 

Helpful?
Thank lambrettatim
Goddard A, General Manager at Goddard Arms, responded to this review

Dear lambrettatim, If you'd be kind enough to contact us direct on goddardarms.swindon@stonegatepubs.com I'd appreciate being able to discuss your visit. I'm glad it seems to have been dealt with well on the day. We hope to see you again soon... Best Wishes More 

Swindon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Registered, given the key to a room that was unkempt and in need of much renovation and quite clearly occupied.!! Second room offered a double not a twin as originally requested. At least this was clean and ready. It too rather draughty and more than a "little tired". Yet to test the bed and the breakfast tomorrow. After a noisy... More 

Helpful?
Thank heather_dudley11
Goddard A, General Manager at Goddard Arms, responded to this review

Many thanks for your kind words regarding the staff and your breakfast. We hope to see you again when our rooms have been renovated at some stage this year... Best Wishes More 

Nottingham, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed December 20, 2015

In my younger days I worked at this hotel and thought it would be great to revisit what was the best hotel in the area. A lot had changed since my time. The lovely interior had been ripped apart so it resembled any other generic town pub. We went on a Saturday night, and after struggling to find the 'reception'... More 

Helpful?
Thank KW42
Goddard A, General Manager at Goddard Arms, responded to this review

Hello KW42, My apologies you didn't enjoy your stay, our rooms are cosy but also warm like you mentioned. We are looking to invest in them further this calendar year. We'd love for you to visit again and appreciate the feedback... Best Wishes More 

Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed December 8, 2015

Where to start.... Myself and my new husband held our wedding reception here a few weeks ago. To be honest, we stumbled across this as a potential venue, seeing balloons being brought in for another event. Right from the start the people were so helpful and supportive. The lovely Esther was assigned to us and proceeded to ensure our event... More 

Helpful?
Thank Beccy H
Goddard A, General Manager at Goddard Arms, responded to this review

Many thanks for your kind words, we're glad you had such a fantastic day... Best Wishes More 

Chesterfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 6, 2015 via mobile

I didn't have a very nice stay, the room was dirty and the bathroom was mouldy , there was no heating so the room was freezing, I went to the bar and was told they know that heating is not working and will be fixed shorty but the heating never came on . In the morning I went down for... More 

Helpful?
1 Thank Claire W
Goddard A, General Manager at Goddard Arms, responded to this review

Hi Claire, I'm sorry to hear you didn't enjoy your stay, we have no information regarding your apparent rodent sighting I'm afraid, we will try to contact you direct to understand better what happened and who you may have reported these issues to. I have spoken to all the staff working during mornings over the last couple of weeks but... More 

Gloucester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 15, 2015

Stayed for one night, family party in Swindon. Room was a little tired, window was letting in a draft - on one of the windy-ist nights of the year! Main light didn't work, paintwork all in need of help! Generally I think the whole place could benefit from a bit of a make over. Had meal in bar, very good,... More 

Helpful?
1 Thank cazmc-29
Goddard A, General Manager at Goddard Arms, responded to this review

Thank you for the positive comments in your review. We're glad you enjoyed the breakfast! Apologies for the disturbance in the hotel, we will investigate the matter with the other guests. We are looking to have an investment this year in the hotel to improve any of the older furnishing, we hope to see you again... Kind Regards More 

Coventry, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

Stopped here on business, makes a change from the dreary box like rooms of the UK's chain hotels I have become accustomed to living from. They do indeed need a lick of paint and updating but for £60 it was spot on. The restaurant and bar are a winning combination for tired travellers like myself! And the Tribute was literally... More 

Helpful?
Thank fareappraisal
Goddard A, General Manager at Goddard Arms, responded to this review

Dear Sir, We're glad you enjoyed your stay, look forward to seeing you again Best Wishes General Manager More 

Swindon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 19, 2015

When ordering food, the guy started talking to someone else whilst I was ordering. In a group of 4 and 1 person was forgotten about so she had to wait for him to finish serving another 3 people before she could order. Very rude man served us and customer service was shocking. When the food did come out, the order... More 

Helpful?
1 Thank Angela Q
goddardarms1, General Manager at Goddard Arms, responded to this review

Dear Angela, I was sorry to read your review of your visit. There does seem to have been several hiccups to your order. I will investigate and contact you directly to find a resolution. We do hope you will dine with us again.. Kind Regards General Manager More 

Cirencester, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed October 5, 2015

Not the most modern of hotels but for the price it's very good. The building is very old and the character of the rooms represents such. To stay in Old Town for this price though we couldn't complain. Everything was clean and tidy at least. The staff were great, I was even offered to have my bags carried up the... More 

Helpful?
Thank Eric D
goddardarms1, General Manager at Goddard Arms, responded to this review

Dear Eric, Many thanks for your positive words. Best Wishes General Manager More 

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