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All 34 Swindon hotels »

Hilton Swindon

4.0 of 5
Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
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Hilton Swindon
Ranked #12 of 34 hotels in Swindon
4.0 of 5 stars 219 Reviews
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219 reviews from our community

What travelers say about this hotel
  • Leisure facilities(5)
  • Swimming pool(5)
  • Restaurant staff(3)
  • Very nice(3)
  • Polite and efficient(3)
Traveler rating
    67
    73
    42
    21
    16
Only show reviews for Family (32) | Couples (91) | Business (43)
Date Rating
Cardiff, United Kingdom
Senior Contributor
46 reviews 46 reviews
Reviews in 17 cities Reviews in 17 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

Called in here on Easter Sunday for lunch. The place was empty. In fact, I think the two of us were the only customers. There were staff setting tables, tidying up etc, but no one was interested in serving. In fact, I had to get up and get someone every time I needed to order. Food was as you would... More

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Chippenham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 21, 2012

We stay for 1 night as it was my birthday treat. We booked just a basic room which we found to be alot better then many basic rooms in other hotels, As soon as we got back in from a meal out the air con unit started to make strange noises, after about 40mins i went to reception and luckily... More

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Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 18, 2012

Spent one comfortable and quiet night. The issue with the Internet access needs to improve, charging for it might be the policy, but then needing to log in all the time again and again from the mobile device was tiring. Sunny breakfast place with a goodish selection of food.

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Nottingham, England
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 15, 2012

I'm glad I wasn't paying for this. There were four of us booked in for the first night and five for the following night. The first night they couldn't find the reservation of my colleague who had booked the rooms, and the wifi wasn't free despite the rooms costing over £115 per night, had to get a code for an... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

Thank you for your review following your recent stay with us. I am sorry to hear your arrival experience was marred by any confusion regarding your group booking. I will personally pass on your appreciation and comments to our concierge. Thank you once again for your feedback. More

London, United Kingdom
1 review
5 of 5 stars Reviewed May 13, 2012

This is a must place to stay if visiting this area. Stayed for a reunion of friends and could not fault anything. The hotel is beautiful, clean and rooms are lovely with everything you could possibly want. Service was excellent and food was the best I have ever tasted at any restaurant in the world, congratulations too the chef!! The... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

Thank you for your review and taking the time to tell us about your recent stay and reunion with friends. It’s great to hear that the hotel staff made you feel extra welcome with their kind touches. Thank you once again for your comments and compliments. We hope to welcome you back to the Hilton Swindon at some point in... More

West Midlands
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 10, 2012

Stopped at the Hilton over the May bank holiday on a fairly cheap deal booked through Expedia. As stated in other reviews hotel is a bit tired and in need of a refurb in some areas. Had to call housekeeping to a) supply another cup and b) provide new batteries for the remote control, this was sorted out in minutes... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

Thank you for your review following your recent stay with us. We hope that some areas of the hotel will be refurbished later in the year. I am glad to hear you enjoyed our renowned Hilton breakfast, but sorry to hear that you were not made to feel welcome and cared for by the Restaurant Manager. I will be addressing... More

Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed May 7, 2012

Just stayed for a long weekend , had to wait for a hour for our room to be ready , eventhough it was 3.30pm when we arrived. The public areas were not clean and the seating was marked and stained. The pool changing room were very small and not kept clean. Housekeeping generally not upto scratch. Staff in restaurant unhelpfull... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

Thank you for your review following your weekend stay with us. I am very sorry to hear of the issues you incurred during your stay, and I am grateful to you for bringing these matters to my attention. I will be following up your feedback with the relevant Heads of Department. More

Chepstow, Wales, United Kingdom
1 review
2 of 5 stars Reviewed May 7, 2012

Horrendously expensive prices for sub-standard food. A caesar salad that was cheap lettuce, a few flakes of parmesan and sauce from a bottle then four small pieces of chicken 4cm by 0.5 cm - £16.00 then 4 very small processed lamb burgers on a stick 5cm long and supermarket dips £14.00 Costa Coffee cappuchino like dishwater, tried to strengthen it... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

I am sorry to hear that you did not enjoy your dining experience whilst staying with us. Your comments will be brought to the attention of the Chef. Thank you for your feedback. More

Portreath
Senior Contributor
34 reviews 34 reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 7, 2012

We booked a £129 Travelzoo break which gave us two nights b&b and dinner on the first night so good value for money from that aspect. Check in was quick and efficient and the room was fine. The corridors in the hotel could really do with a makeover, they are very shabby with frayed carpets stuck down with gaffa tape.... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

Thank you for your feedback following your stay with us. It is hoped that some areas of the hotel will be refurbished later this year. We hope to welcome you back at some point in the future. More

London, England
Senior Contributor
42 reviews 42 reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 3, 2012

I stayed here as was attending an event nearby, it is easily found from M4. Car park charge of 3 pounds for a hotel on an industrial estate, where is the justification please? Hotel was mobbed at 5 pm with loads of people who had been in a private room and spilt out taking over nearly every seat in the... More

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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
May 17, 2012

Thank you for taking the time to tell us about your stay. I am sorry to hear that the wedding party guests impacted upon your stay. As General Manager for the hotel, please accept my sincerest apologies. More

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Additional Information about Hilton Swindon

  • Hilton International Swindon
  • Swindon Hilton International
  • Swindon Hilton
Address: Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
Price Range: PLN: $

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