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Hilton Swindon

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Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
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Hilton Swindon
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961 Reviews from our TripAdvisor Community

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Portsmouth, United Kingdom
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Once again we were visiting family and decided to stay over at the Hilton. Everything was the same as always, the room and indeed the rest of the premises are more than adequate. We always enjoy staying here but this weekend the place was empty for some reason and the staff seemed less than attentive. Im sure they all had... More 

Helpful?
Thank malcolmg65
Steve R, General Manager at Hilton Swindon, responded to this review

Dear malcolmg65 Thank you for taking the time to post your review and I am glad that you would stay with us again when visiting the area. Naturally, I am disappointed to read of your dining experience and the lack of customer service you received and I am most grateful to you for bringing this to my attention, thank you.... More 

Bloomington, Minnesota
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is a nice clean space to stay. I was there a week and had no problems. I did have 2 twin beds that was kind of odd. The breakfast was good each day but no real variety. I had venison at dinner which was a treat. All and all it was a good place to stay.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank mnbiker76
Steve R, General Manager at Hilton Swindon, responded to this review

Dear mnbiker76 Thank you for your review following your business stay. I am glad that overall you enjoyed your visit, particularly your dining experiences. We hope to welcome you back soon. Kind regards, Steve. More 

Cirencester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My Wife and I stayed here on Saturday 6th February and had a fantastic time. From the moment we walked through the revolving doors, we knew we were in for a treat. The receptionist was very helpful and friendly. As well as giving us a warm welcome, she allowed us to have a dinner upgrade which consisted of a 2... More 

Helpful?
Thank Paul B
Steve R, General Manager at Hilton Swindon, responded to this review

Dear Paul B I am delighted to read how much you enjoyed your first stay in a Hilton Hotel. Your 5* rating and compliments of our hotel, its facilities and friendly staff is very much appreciated, thank you. Similarly, I am glad that you would stay with us again and we hope to have the opportunity of welcoming you back... More 

Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I decided to book two rooms at the Hilton for my father and I whilst visiting family near Swindon. The hotel is very clean and tidy from the moment you enter reception. The receptionist was very helpful and polite, even engaging in the family banter going on between dad and I. Each of our rooms were spacious and clean. The... More 

Helpful?
Thank Alistair L
Steve R, General Manager at Hilton Swindon, responded to this review

Dear Alistair L Thank you for your compliments and 5 star rating following your family reunion visit to Swindon. We look forward to welcoming you back next time you are visiting this area. Kind regards, Steve. More 

Brighton, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked a room for 2 nights but had to cancel due to unforeseen circumstances. When I checked the credit card statement I reserved the room under. I had been changed for a "no show" on the second night. When I informed the hotel they required to see a statement with the charge, it then took them a further 17 days... More 

Helpful?
Thank Barca B
Steve R, General Manager at Hilton Swindon, responded to this review

Dear Barca B I am sorry if you have experienced an issue regarding your cancelled reservation. The 'No Show' charges are applicable if the cancellation has not been made 24hrs before the day of arrival, or by 23:59hrs at the latest. Should your reservation have been made via a 3rd Party Booking Agent, you would have needed to contact that... More 

Norwich
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Very nice room beds nice tv good. Also there is 24hr gym there wich is decent the use to be a pool but now longer their this was a little bit diaspoting brekfast brillant full english with toast cerals and many other things ovall average hilton

Helpful?
Thank Lewis B
Steve R, General Manager at Hilton Swindon, responded to this review

Dear Lewis B Thank you for taking the time to tell us about your stay. We hope to welcome you back next time you are visiting the area. Kind regards, Steve. More 

Suffolk
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I've stayed here a few times in the last year. Overall the hotel is probably about the best value for money in the Swindon area, but that doesn't say much. Consistently the front desk staff have been excellent, and generate a good rapport with guests. The public areas are reasonably well maintained, and seem to have a good degree of... More 

Helpful?
Thank LemurLes
Steve R, General Manager at Hilton Swindon, responded to this review

Dear LemurLes Thank you for taking the time to post your review. The comments and observations you raise have been noted, thank you for your honest and constructive feedback. Please be assured, certain issues will be addressed directly with the relevant Head of Departments. Kind regards, Steve. More 

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here with my two children on a dinner B&B package and it was outstanding. Excellent value for money, lovely staff. Room was lovely and clean. Bathroom could do with a revamp but everything worked fine.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Helen H
Steve R, General Manager at Hilton Swindon, responded to this review

Dear Helen H Thank you for taking the time to tell us about your recent stay and your 5* rating is very much appreciated, thank you. I am glad that you found the DB&B package excellent value and that you and the children were made to feel welcome by the staff. We hope to welcome you all back at some... More 

Wakefield, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

For the money paid, the guest room was average and basic. The bathroom sink had a huge crack in it, the tiles were shabby, the toilet roll was cheap. The pillows were well used and one was like a sack of potatoes. There were minimal tea/coffee making facilities and no biscuits - this made me feel unappreciated, uncared for and... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ginarich76
Steve R, General Manager at Hilton Swindon, responded to this review

Dear ginarich76 Having traced your reservation to room 341, I am disappointed that we are unable to trace that the issues you raise where reported directly to the hotel during your stay whilst attending a party at the hotel. We have a Make It Right Policy should a guest not be content with their stay and bring such issues to... More 

Ashford, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Very pleasant hotel, with friendly and efficient staff. Food was very good, well presented and service in the restaurant was very good. Room was very good apart from the Bed which I would say has seen better days.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Trevor M
Steve R, General Manager at Hilton Swindon, responded to this review

Dear Trevor M Thank you for your review, I am pleased that you found the hotel pleasant, the staff friendly and efficient. Your compliments are appreciated and we hope to welcome you back next time you are visiting the area. Kind regards, Steve. More 

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