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Village Urban Resort Swindon

Shaw Ridge Leisure Park | Whitehill Way, Swindon SN5 7DW, England (Formerly De Vere Village Swindon)
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Village Urban Resort Swindon
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Village Urban Resort Swindon
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583 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stevenage, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

First impressions on entry to the hotel were very good, then at the reception when being handed our key card, having pre-booked through Hotel.com, we were asked if we intended to use the hotel facilities. Somewhat of an unusual question when we had chosen the hotel because of the facilities provided. It transpired that if we intended to use the... More 

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

What a most enjoyable one night stay we had. The rooms are lovely and clean, the beds guarantee a great night sleep and Sky TV too!! The tiles in the bathroom look a little grubby but that is just poor choice of tiles as they were perfectly clean. We didn't make use of many of the facilities for example the... More 

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Devon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here when attending a wedding reception at the hotel. Our room was great and had free wifi. We used the pool and jacuzzi - noted that the changing rooms were kept very clean. Service was great and wedding reception lovely. Would recommend this hotel.

Was this review helpful? Yes 1
Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Thanks for your recent Review. I appreciate you taking the time and it was nice to know you enjoyed your time with us. Come back and see us again soon Best wishes Andrew Spink General Manager More 

Telford, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

After paying extra for heir ultimate room "Upper Deck" was expecting luxury was a bit disappointed to say the least.On arrival reception/lobby area very dark check in was very smooth was given our key pack went to our upper deck room was not impressed as other reviewers have been again very dark was assured that by having this room i... More 

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Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Thank you for your recent Review. I was sorry to read you were disappointed with the Upper Deck Room and my apologies for this. We now give all Upper Deck guests Starbucks Vouchers to choose their own Hand Crafted Beverage from Starbucks as well as the In Room Tea and Coffee facilities. We will of course pick up... More 

Swansea
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family & I stayed here over the Easter break and, having used this hotel many times for business, found it to be an enjoyable break. There are area's for improvement. Firstly the consistency at check in needs to be addressed. We were not given the same level of information as others around us. Not a major issue as I... More 

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Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Thank you for your recent Review. I was delighted to read you and your Family enjoyed your time with us over Easter and and thanks for your comments. We hope to see you back again soon Best wishes Andrew Spink General Manager More 

Swindon, England
Contributor
17 reviews 17 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family have stayed at this hotel many times and it never disappoints. We have a family plus room, which accommodates all five of us comfortably with masses of room for the kids to play without feeling on top of one another. Leisure club is a bonus with a fabulous gym, fully equipped for the most hardened gym bunny. Generous... More 

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Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Many thanks for your recent Review and it was nice to welcome you back again. As you know the Family Plus Rooms are great for larger Families for up to 6 and it was nice to know you made full use of the Leisure Club facilities during this visit. Hope to see you back again soon Very best... More 

Salisbury, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was greeted by friendly, welcoming staff. Was impressed with the room, very modern & had all basic amenities you would need to make your stay comfortable. Didn't use the free wifi as we could pick up good signal. Could hear quite a bit of banging outside our room & upstairs, but this didn't last long (put it down to kids... More 

Was this review helpful? Yes
Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Many thanks for your recent Review. I was really pleased to read how much you enjoyed your time with us. The Hotel is located on the Leisure Park as you said and is great for Families and Friends getting together. Come and see us again. Best wishes Andrew Spink General Manager More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

stayed for four nights, good position, all hotel staff were helpful and there was plenty of amenities included, unfortunately we didn't get to use the pool/spa etc as we were all so busy, there was a wedding party when we were there and I thought uh oh! but I didn't hear a peep all night if im honest, quality.

Was this review helpful? Yes
Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Many thanks for your recent Review I was delighted to read how much you enjoyed your time with us and will pass on your thanks to the Team. Very best wishes Andrew Spink General Manager More 

Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights at this hotel, the rooms are really dark and need to be updated, dirty and stained carpets, bathroom had mould. I would not stay again. Wifi in the rooms was awful. The food in the bars was ok - typical type of grub that you expect to find in a place like this.

Was this review helpful? Yes
Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Thank you for your Review, I was sorry to read you felt the Hotel did not live up to your expectations and will be reviewing your cooments with the Team and take the corrective action. Best wishes and thanks again. Andrew Spink General Manager More 

Weston super Mare, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for one night as needed to get early train from swindon station. .checked in with no probs by friendly girl we explained we would be missing breakfast as leaving at 7am so she arranged pastries croissants and tea to have ready at 6.45am and lovely it was .room was clean and bed comfy snd we ordered room service thst... More 

Was this review helpful? Yes
Andrew S, General Manager at Village Urban Resort Swindon, responded to this review

Dear Guest Many thanks for your recent Review. I was pleased to read the Team were accommodating and arranged an early breakfast for you. We look forward to seeing you back soon. Best wishes Andrew Spink General Manager More 

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