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Holiday Inn Express Swindon West M4, Jct 16

#10 of 28 Hotels in Swindon
Certificate of Excellence
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Frankland Rd | Blagrove, Swindon SN5 8UD, England
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Holiday Inn Express Swindon West M4, Jct 16
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479 Reviews from our TripAdvisor Community

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Colorado Springs, Colorado
Level Contributor
16 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Quick business trip to the Swindon area. Staff went the extra mile to be sure that my stay was a good one. Rooms were clean and coffee/tea was well stocked. Wi-fi was very adequate. The staff put me in me in the quietest portion of the hotel.

Helpful?
Thank gnunn
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Many thanks for your great review. We are all pleased that your recent stay with us was a fantastic experience! Hopefully we will get the chance to please you again in the future. Simon and the team. More 

Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay at this hotel on a regular basis when on business in the area. The rooms are very nice and the beds are comfortable with a very good shower compared to a lot of other hotels that I stay in whilst on business around the country. The restaurant is good but the menu is fairly limited. All the staff are... More 

Helpful?
2 Thank Arwyn T
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Good morning and thank you for the kind words. Our rooms are due to be refurbished in the next few months and hopefully you will appreciate the difference. Our team do all they can to ensure our guests have a great stay with us and I am pleased to hear that both Alison and Debbie have impressed you. They will... More 

Wales
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quick stop on a business trip - very warm welcome. Room was OK, clean, pleasant. Some noise from adjacent rooms, but nothing to stop a good night's sleep. Worth combining with a visit to Rios Restaraunt next door!

Helpful?
Thank Freshwest
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Good Afternoon and thank you for the review. Unfortunately it looks as if you stayed at Holiday Inn Express Swindon City Centre and not here (Swindon West) Hope to see you at either hotel the next time you return to the area. Andy Gelleburn General Manager More 

Brighton, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff were very welcoming the hotel and room basic but clean. It's got free wi-fi....... The lights in the room very dim and I could hardly see to read. The heating unit was over the bed so I either had it on and the drone kept me awake or turned it off and woke up cold ! The breakfast... More 

Helpful?
Thank Barca B
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Good Afternoon and thank you for your constructive feedback. We are due to refurbish our bedrooms in the next few months and I know there will be a change to the lighting following guest feedback. If you do not like our air con then we are happy to provide a stand alone heater from reception. Please ask any of the... More 

Bude, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A lovely clean hotel with friendly staff. Nice rooms with a nice hot shower!! My only disappointment was in the morning. Full English breakfast, there was no bacon and you didn't have the choice of egg, just scrambled.

Helpful?
Thank Clare586
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Many thanks for your feedback, we are all so glad that you enjoyed your recent stay. Regarding your breakfast, we offer a continental breakfast, with some hot items (pork sausage, beans and scrambled egg) included in the rate for your room. Many thanks again, and hopefully see you here in Swindon soon, Simon and the team More 

Adelaide, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights New Years Eve and 1st Jan. First room given was right next to the lift, asked for a room change which was done. Rooms a little tired, but very comfortable and clean. Shower was of good size clean and tidy, good soft towels. Staff friendly and helpful. Breakfast included and had reasonable choice. No problems with car... More 

Helpful?
Thank Redtop1
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Good Morning, Thanks for taking the time to review our hotel. The rooms next to the lifts are slightly larger and rarely do we get comments about any disturbance from them, but we are happy to move you when we can. Our rooms are going to be refurbished from March this year and this should make a bit of a... More 

London
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed December 31, 2015 via mobile

This is a nice, spacious and comfortable hotel. The rooms are clean and modern, and the complimentary breakfast is a nice addition for the price. Overall, the value is excellent. However, we were woken and had to stand out in the cold, blustery car park for a fire alarm at 4:50am. The alarm then went off another 6 times in... More 

Helpful?
Thank Flamenco_Sun
SwindonWestManager, General Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Good Morning and thank you for the review. The fire alarm was unfortunately caused by a fault that we struggled to isolate to prevent it recurring. Our team were in contact with the alarm company for support and we had an engineer with us within a short period, but as you know this did not prevent the alarm sounding on... More 

Nottingham, United Kingdom
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed December 27, 2015

Had to stay a night for business. Hotel was full of oap bus trip(s) so very difficult to getter ice at reception, then even more difficult to get a drink. Then couldn't eat for a couple of hours while the coach party were in. Menu basic but food from it awful - defrosted lasagne slapped in a dish. A side... More 

Helpful?
Thank Jacqueline B
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Many thanks for your feedback. I'm sorry that your experience wasn't as good as you were hoping. We suspend food orders for a time whist there is a large group eating, this is to ensure a speedier service, and helping to resume our normal menu asap. I apologise that you didn't enjoy your lasagne though, it's usually highly recommended. If... More 

Northamptonshire, United Kingdom
Level Contributor
179 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed December 27, 2015

I stayed here for one night when on a business trip, as it was convenient to where I had to go early the next day, and the other two local hotels I normally use weren't available. Hotel has plenty of free parking and I didn't have any trouble finding a space. Check-in was swift and the receptionist was very pleasant.... More 

Helpful?
Thank Rothwell8
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Many thanks for your review. I am glad that your overall experience was positive, and that you especially enjoyed your burger! They are a firm favourite! I must apologise if you felt your breakfast wasn't up to standard, we aim to make sure that it is a great start to your day, and I'm sure that on your forthcoming trip... More 

1 review
4 of 5 stars Reviewed December 26, 2015 via mobile

I had a nice time during my 3-nights stay at the hotel for a church programme. Warm reception quality, hospitality level was awesome, bed fill3d with comfort..spacious rooms, High speed Internet facility, Room Service was superb..it really worth your pay as their service is really nice. A must re-visit place for relaxation with family.

Helpful?
Thank Emmanuel O
SwindonWestManager, Manager at Holiday Inn Express Swindon West M4, Jct 16, responded to this review

Thank you for your lovely comments. It was our pleasure to host your church group over Christmas, and we look forward to seeing you again. Simon and the team More 

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