Thank you for your great review. Customer service is of the highest importance to our hotel and company and we focus on making each and every guest experience the best it can be. If you haven’t already please be sure to enroll into the great rewards scheme ‘Wyndham rewards’, as if you are a frequent traveler for business or pleasure,... More

Thank you for your review and great comments. I am pleased that you found the hotel welcoming and modern, we have recently completed some re-decoration work in our reception and restaurant areas which makes the hotel more inviting. We pride ourselves on having great bed’s to ensure a good sleep, power showers and we have great views of the Cricket... More

Thank you for your review, and thank you for your time, I regret that you have had cause to comment and would like to assure you that the issues experienced on your recent trip will be taken very seriously. With regards to signage we have tried to combat this several times however the local council will not unfortunately provide permissions... More

Thank you for your recent review. I am pleased that you enjoyed your recent stay and I will be sure to pass your great comments on to the team who will also be delighted. We have listened to our guests wishes regarding our food offering and pricing and now offer weekly ‘Pint & a Pint’, ‘Roast of the day’ and... More

Thank you for your review. As you say we are a stone’s throw away from Derby city centre and all it has to offer yet being located outside the city centre means we space for a large on-site car park which is complimentary for all guests. Although we are close to a major road with easy access to and from... More

Thank you for your review. I am pleased that you enjoyed your recent stay here at the hotel. As you say the rooms overlooking the Cricket Ground have a great view, particularly if you are lucky enough to stay on match days. We are situated right next door to a Virgin Active leisure complex which is great for adults and... More

Thank you for your review. I appreciate your great comments and will be sure to pass them on to the rest of the team. I do hope that next time you stay you’ll be able to enjoy the Virgin Active leisure complex which is situated right next door to the hotel and if you haven’t already be sure to enroll... More

Thank you for your great review. I am pleased that you had a good weekend at the hotel, experiencing both our great hospitality and accommodation also that we were able to suggest possible places of interest. I do hope you had a chance to visit Derby city centre as it has much to offer and is only a short walk... More

Thank you so much for your kind review. I am pleased that you enjoyed the hotels facilities and will pass on your comments regarding cleanliness to our housekeeping partners who will be more than happy. I agree that Jenny provides a wonderful welcome as do the rest of the team and please be assured that Jenny will be thanked personally... More